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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Reviews Summary

Modlily has a rating of 4.5 stars from 7,971 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
811
value
466
shipping
476
returns
382
quality
447
This company responds to reviews on average within 5 days
New York
1 review
0 helpful votes
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Refund
March 31, 2023

I truly want to thank you for my refund! I know it was a little problem, but your company handled it very well! I thank you for all u did for me. I will be a customer in the future. Again thank you!

Date of experience: March 31, 2023
Georgia
1 review
1 helpful vote
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Return
April 28, 2017

I am trying to return items and there is no order number in package and did not received one in an email when ordering and no number to call. I am furious. I will have to stop payment from my bank.

Date of experience: April 28, 2017
Minnesota
1 review
0 helpful votes
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Swimsuit
August 30, 2023

Description didn't describe the suit as having decorative holes in the skirt part of the top.
I had to sew a lining in it to be comfortable wearing it.

Date of experience: August 30, 2023
California
1 review
0 helpful votes
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Great work out top
July 11, 2016

This is just a great workout shirt, it dries fast and keeps you cool, Love for working out at the gym! Very comfy and cool :) i looking for a comfortable clothes to go to the gym and just works!

Date of experience: July 10, 2016
Georgia
1 review
0 helpful votes
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Great products!
July 10, 2024

Love the swim suits, great fit and love the fabric for them and the dresses I ordered.

Date of experience: July 10, 2024
Illinois
1 review
0 helpful votes
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Exactly as ordered
July 8, 2024

Easy ordering and was exactly what I expected. Great color and quality fabric.

Date of experience: July 8, 2024
Texas
2 reviews
0 helpful votes
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Great service!
August 8, 2022

I was asking a question about a refund on a return. The representative answered my questions very quickly and efficiently. Very satisfied with the chat service.

Date of experience: August 8, 2022
Ohio
1 review
0 helpful votes
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Was ok
July 10, 2024

Takes to long to get answers Information on how to contact or how to get answers not always clear

Date of experience: July 10, 2024
Florida
1 review
0 helpful votes
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Ive bought numerous items from this company. The clothes fit nicely and the prices are always good. And they always have a great selection of clothes!

Date of experience: December 31, 2017
Illinois
1 review
0 helpful votes
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T*******275
March 7, 2022

Ordering my items was easy. I received my items in a timely manner. The representative I had contact with was helpful and pleasant. I would order from ModLily again.

Date of experience: March 7, 2022
Georgia
2 reviews
0 helpful votes
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Easy transaction, pleased with my product
March 28, 2023

I purchased a swimsuit from ModLily, and LOVE it! It's an easy to use shopping site, prices were very fair, shipping was fast and I am 100% satisfied!

Date of experience: March 28, 2023
Texas
2 reviews
0 helpful votes
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Shipping and processing is to slow. Payment goes through on order day. Processing to get ready for shipping is even slower. Ordered Valentines shirt and will not get it for Valentines day.

Date of experience: February 2, 2024
California
1 review
0 helpful votes
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Flattering
June 16, 2016

This shirt is incredibly flattering, it's just the prettiest. It actually surprised me when I put it on and it looked (and made me look) so good. The material is absurdly soft and smooth

Date of experience: June 16, 2016
California
1 review
0 helpful votes
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Missing Item
December 16, 2021

My order came in two shipments, but one item was missing.
It took several emails, but eventually, once it was understood that the item was not in either package, a credit was quickly issued.

Date of experience: December 16, 2021
Washington
1 review
0 helpful votes
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The purchase amount was $71.51 however the refund I received was only $49.27. I suppose you took off for the postage but it didn't cost that much so why is the refund so short?

Date of experience: September 17, 2022
Canada
1 review
0 helpful votes
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Melo Review
February 17, 2023

So far I am impressed with your company, I like your products, they seem to be good quality and my experience with Modlily has been great so far. I would recommend this to anybody...

Date of experience: February 17, 2023
Texas
1 review
0 helpful votes
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Great company
July 10, 2024

Happy with products. Have not had to return anything yet. Hope that goes well.

Date of experience: July 10, 2024
Illinois
1 review
5 helpful votes
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I have written you many messages about me wanting to return two tops one to get a refund on and the other is same top i need a size large i have left you all the numbers on the tops that i needed to be dealt with i have asked for your address several times and i have not received nothing back in return i have never seen a business run like this in my life all of your reviews are the same $#*! bad i don't know what to do about this you say you have 30 days to return the items it takes me more than 30days to try to get an answer from anyone and never know answers to me this sounds like you are running a SCAM BUSINESS! Reply back Pamela P

Date of experience: January 1, 2018
Sofia M. Modlily Rep
over a year old

Dear pamela p.
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.

Canada
1 review
0 helpful votes
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Very satisfied!
July 10, 2024

Product received fast, fits well and is of good quality. Also reasonably priced.

Date of experience: July 10, 2024
North Carolina
1 review
0 helpful votes
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I ordered two blouses and one dress, and none fit, the sizes are way off. To be sure they fit I ordered a size larger and it was laughable as to the size. Waste of money!

Date of experience: June 28, 2016