About the Business
Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Modlily has a rating of 4.5 stars from 7,978 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.
What I ordered and what I received where very different. The materials are not the same as shown in the pictures and they look like they are homemade. Would not suggest ordering from this company.
My order was placed on March 9, order paid for on March 10. Today is April 6 and my order is still in China! Can't get a response from a ticket, a voice mail, etc. Won't make this mistake again!
Put in an order a month ago and still have not received my order! This is bad business. I liked the styles and was waiting on my order to check it out to order more. But didnt come!
Dear Pam P.
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
We will then help to find out your order.
Thea was fabulous at checking on my concern and getting back to me immediately.
I also requested help from Maya and she was also fabulous and went above and beyond to assist. Thanks heaps Thea & Maya
Customer service, shipping very good. I kept the tankini top but returned the swim shorts because they were too short for me. I had to pay to ship the swim shorts back so that took half my refund.
All products arrive quickly and exactly as you expect. Great quality and great service. I buy from them all summer long... buying swim wear and summer tops I just love!
My order had to be shipped separately, the second half took a while. When the 2nd half arrived arrived it was exactly what I ordered everything was beautiful and fit nicely.
The process was fast and best of all, the price was very cheap. Support was highly responsive; the service was completed in a very timely manner; I love this website.
They reached out with a problem with my payment. Was able to send a pic with address proof and problem was solved in 10 mins. Order was confirmed. Thank you!
Sizes are Asian sizes and are too small for American women. So order accordingly. They are usually too short for me at 5'5" and not big enough in the shoulders.
Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
After I initiated the problem with the delay in shipping, you tended to the matter & kept me informed. I am happy with the 2 tops that I finally received.
I ordered 3-beautiful dresses… (I never order from here before) 2-were too big (I ordered from measurements from the chart not my actual dress size)
1-fit perfect (my actual dress size) I was able to send back
1-dress that was too big (will order again later)
1-dress I was unable to send back due to clearance/sale non refundable (I didn't see that part) but when I check the site, the dress doesn't state final sales and there are more in my size…
I needed to speak with an agent and I was very impressed with the attention I was given! It's refreshing to know ordering can be easy with help, thank you
I live in Colorado. I ordered 3 swimsuit from Modlily in February 2022. In a week i sent them back at my EXPENSE since they didn't fit right correctly. After not receiving my $105+ back on my card for a couple of weeks. I talked with the service person online since they don't have an arrangement to speak to a supervisor. She explained that I needed my mailing receipt from the Post office. My husband thought that this was all taken care of and he shredded it along with other receipts. I have gotten in touch with this company 2 times a week since and was told a lie over and over. They would say wait 12 hours and we will take care of this. It wasn't until this month May 2022 that I was told by an upset gal that I will never get my money back without that receipt. They know exactly what I ordered because they sent me a picture of it. It is not my fault that they don't check items in as they are returned. By the way, both me and my husband got specific direction as to where to send it back and followed it. I probably have contacted Modilily 20 times since I sent them back. I will never order from them again and warn my friends and relatives of there scam. Tina Harris *******648 USA
After reading every one reviews and I kind of second guess, whether I should or shouldn't order from modlily.so I order on June 1 and I made sure I stayed on top of they asses about my stuff and I received my stuff today June 17,16 so far not bad besides one of the items doesn't fit the description and it's way to big. Other than that I doubt I order from them again, the wait time is to long for me. I want my clothes within a week not no damn two weeks.at the end of the day YOU GET WHAT YOU PAY FOR! NOT TO MENTION EVERYONE FAIL TO REALIZE THAT THESE CLOTHES ARE THE SAME CLOTHES THAT THEM IG BOUTIQUE SELLS!
When the measurements in the Size Chart did not match the actual measurements of the garment, Modlily issued a full refund to my store account. Thanks, Modlily!
I would not have written this type of review but I had contacted you a few weeds ago to return some items and you said that you would get back to me and have not. Pls respond to this review
Dear Sharon F.
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
We are 100% dedicated to your complete satisfaction. Feedback and Product Reviews help us provide you and all product and customers with a better product and service.
Package was a long time being delivered. I sent an email to customer services asking if there was a problem. Got prompt, very polite reply. Very very good experience. I'm very pleased.
Been so pleased with what I've ordered.Shirts are so soft and easy to wear.Will keep ordering..
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear c R.
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.