Sitejabber Website Reviews and Complaints
business logo of Modlily

Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
Write a Review

About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
How would you rate Modlily?
grey star
grey star
grey star
grey star
grey star

Reviews Summary

Modlily has a rating of 4.5 stars from 7,953 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
810
value
465
shipping
475
returns
382
quality
446
This company responds to reviews on average within 5 days
Oregon
1 review
5 helpful votes
Follow Dara S.
Unfollow Dara S.
Send Message
Share Review
Report Review

I'm so sorry I didn't find this site before I ordered the coat. My experience was the same. The coat looked really cute in the photos. I ordered a Medium - it was more like a medium for super super petite people. Didn't fit across my back. Super short sleeves. It was still cute but it definitely wasn't really well made. So I emailed them - super sketchy. ModLily appears to be one person in China who emails in text-speak and plays games with you to avoid having to deal with returns - plus their website is so crappy, I could only see our history of messages half of the times I logged in. After a lot of pestering and threats, the person agreed to refund me if I handled the shipping to return my coat. It turned out shipping the coat back to China would cost $25 (half the value of the coat). Not to mention, there's no brand on the coat itself. I wouldn't call the company a scam if they only sold their stuff making their sizing very clear and making it clear that returns are near impossible if you're ordering from the US.

Date of experience: January 6, 2017
Illinois
1 review
3 helpful votes
Follow SALL S.
Unfollow SALL S.
Send Message
Share Review
Report Review

I have now ordered 2 things from this website. Both were far less expensive than I could get either item in the US. One was a pair of shoes and one was a tankini type bathing suit. $20 shoes; $23 bathing suit. After I ordered I read tons of horrible reviews of this company. I understand most of them (i. E., if I had needed to return either item, it totally would have been a practically unsolvable hassle and not worth the effort given the cost of the items. Probably would be more expensive to send back to China than the item is worth. However, I did not have to return either item. The shoes are loose fitting but comfortable. The bathing suit is exactly what I expected and wanted. The bathing suit fits perfectly. I do not imagine that either will last for lots of years, but for the price, both are fabulous. It's like buying something at H&M--it can be something for 1 or 2 seasons, a kind of impulse buy with no guilt because the items are so inexpensive. It would be amazing if the company had a US clearing house address for returns; as it stands, if I ever order something else from them, it would be with the expectation that if it didn't fit or I didn't like it, it's money down the drain. But so far, I'm inclined to keep looking at this website.

Date of experience: June 30, 2016
New Jersey
1 review
0 helpful votes
Follow Charlene F.
Unfollow Charlene F.
Send Message
Share Review
Report Review

#1 website for Swimwear
June 25, 2024

I love so many of the swimwear on this website, it's hard to choose. Nice quality swimwear!

Date of experience: June 25, 2024
New Jersey
1 review
0 helpful votes
Follow Susan X.
Unfollow Susan X.
Send Message
Share Review
Report Review

Poor quality control
July 31, 2023

An item I received as not sewn properly (sleeve cuff was sewn backwards). Too expensive to send back so I will have to rip out the seam and resew properly.

Date of experience: July 1, 2023
Canada
1 review
0 helpful votes
Follow Gerock G.
Unfollow Gerock G.
Send Message
Share Review
Report Review

Service was very good.
July 8, 2024

Very satisfied with my order.sizes were good.shipping was fast.

Date of experience: July 8, 2024
Oregon
1 review
0 helpful votes
Follow Jennifer B.
Unfollow Jennifer B.
Send Message
Share Review
Report Review

Great customer service assuming I get a refund after this review! Returning is usually not best option since they are in China. Make sure you have correct sizes.

Date of experience: March 31, 2017
California
1 review
12 helpful votes
Follow Ruth S.
Unfollow Ruth S.
Send Message
Share Review
Report Review

Don't dare try anything on
September 15, 2019

Ordered 3 tops. 2 were too small after trying on. Immediately returned them and received notice they can only refund half due to stains. Huh?
No wonder prices are so low.

Date of experience: September 15, 2019
North Carolina
1 review
0 helpful votes
Follow Phyllis B.
Unfollow Phyllis B.
Send Message
Share Review
Report Review

Excellent blouses!
June 1, 2024

Purchasing from Modlilly is very convenient. Their clothing is remarkably well fitting and beautiful. I love everything I have purchased. Thanks.

Date of experience: June 1, 2024
Pennsylvania
1 review
0 helpful votes
Follow Connie B.
Unfollow Connie B.
Send Message
Share Review
Report Review

Nice quality swimsuits
May 30, 2024

The shipping was a little slow but the tracking was available with a click of a button. Both items were good quality.

Date of experience: May 30, 2024
Maryland
1 review
0 helpful votes
Follow Gayeann T.
Unfollow Gayeann T.
Send Message
Share Review
Report Review

Issues
January 15, 2022

I had some issues with my orders. I was not a happy camper. When I contacted customer services not only did I get the help with MT order but now I am a Mod lily Lady

Date of experience: January 15, 2022
New Jersey
1 review
1 helpful vote
Follow Desiree S.
Unfollow Desiree S.
Send Message
Share Review
Report Review

Disgusted, order placed March 6, its now March 29, tried contacting you with no results. Have started a claim with paypal. Will NEVER order from you again.

Date of experience: March 29, 2017
Washington
1 review
2 helpful votes
Follow Christina D.
Unfollow Christina D.
Send Message
Share Review
Report Review

I recived a plastic bag of crap without an itemized merchandise reciept. The clothing sizes were wrong. I even ordered a size larger because I thought I could have them altered but everything was a size 0. I've been in a battle with their customer service and going in circles. Called them but guess what it's a friggn voice mail that you can't leave a message. I had Visa dispute the charges and Thank-you I was able to recoup some money. MAKE SURE NOT TO DELETE ANY CORRESPONDENCE WITH THEM! You will need it.

Date of experience: May 5, 2016
Sofia M. Modlily Rep
over a year old

Hi Christina,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.

Please kindly note that the size of this item is based on Asian size and generally it runs small. And there is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.

In this way, if the size is not fit, you can return for exchange or return. Please update your ticket and asking for return address.

Maryland
1 review
9 helpful votes
Follow E K.
Unfollow E K.
Send Message
Share Review
Report Review

I ordered 3 swimsuits on May 9. Only 2 of the swimsuits arrived on May 30. I have been trying to contact Modlily for days to ask them where the third swimsuit is. After trying more than 10 times to log into their "inquiries" / "complaints" webpage, I finally gave up and asked them to send me an email for "changing password." They have NEVER sent any "change password" email nor any explanation as to why I am unable to log in. Finally, I managed to find a webpage that supposedly sends them a direct "chat" message telling them I'm missing a swimsuit in my order, and asking them to send tracking information about it. I also uploaded a picture (screen shot) of my order receipt to show them exactly which swimsuit was missing, and proving my order and order number. I sent this same chat message twice -- But they have NEVER RESPONDED. I think this company is a scam. They don't provide any customer service phone number or email address, and they don't answer their "chat" inquiries or provide people a way to log into their complaints and tracking page. Once they receive your money -- good luck -- your inquiries and complaints just fall into a black hole. I will NEVER order anything from Modlily again. I don't recommend them at all. You can get better swimsuits at lower prices on several other websites that are legitimate and actually have a way for customers to reach them and get an answer to inquiries.

Date of experience: June 1, 2018
New York
1 review
0 helpful votes
Follow Robin V.
Unfollow Robin V.
Send Message
Share Review
Report Review

I give it a 5! I love the Price's! I told alot if my friends about them! I'm ordering more stuff! I kk be shopping regularly from them! Can't wait to shop more!

Date of experience: May 2, 2017
Massachusetts
1 review
0 helpful votes
Follow Karen A.
Unfollow Karen A.
Send Message
Share Review
Report Review

Great shopping experience
May 11, 2024

Very pleased with my purchase. I found exactly what I was looking for at a great price. True to size and very comfortable.

Date of experience: May 11, 2024
California
1 review
6 helpful votes
Follow BETH H.
Unfollow BETH H.
Send Message
Share Review
Report Review

THE CLOTHES DID NOT FIT. RETURNS ARE IGNORED. YOU CANNOT FIND THE CORRECT PLACE TO RETURN, THEY CLAIM YOU ARE CONTACTING THE WRONG COMPANY. THEY WILL NOT REPLY. I GOT STIFFED FOR OVER 100 DOLLARS. THESE PEOPLE ARE CHEATS.

Date of experience: June 7, 2019
New York
1 review
0 helpful votes
Follow Mark E.
Unfollow Mark E.
Send Message
Share Review
Report Review

Easy Purchase
July 7, 2024

Fast and easy purchase. I found the web site to be friendly and easy to navigate.

Date of experience: July 7, 2024
Michigan
2 reviews
3 helpful votes
Follow Zana C.
Unfollow Zana C.
Send Message
Share Review
Report Review

This swimsuit is more than I thought it was! I really didnt know what I was getting in quality however, it looks and feels like a very Expensive suit. I may order another one! Love it!

Date of experience: May 8, 2018
Virginia
1 review
3 helpful votes
Follow D L.
Unfollow D L.
Send Message
Share Review
Report Review

Bought a bathing suit using their size chart and it was incorrect. I like the bathing suit and want to exchange it. ModLily said this to me: if exchanging the item, you need to bear the shipping fee back and forth and the handling fees. It will be more than 30usd, pls know that and think about it again.
Think about it? The bathing suit doesn't fit because of your size chart. Cost of bathing suit was $25. Bathing suit not worth $55. BEWARE ORDERING FROM THIS WEBSITE DUE TO SIZING CHART.

Date of experience: July 5, 2016
Michigan
1 review
0 helpful votes
Follow Alla O.
Unfollow Alla O.
Send Message
Share Review
Report Review

True to size
August 30, 2017

True to size, if you are a bit top heavy you might want to wear the clear straps to help with the support. Loved it. Many complimnets and the belt is attached and fit just right.

Date of experience: August 30, 2017