Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Modlily has a rating of 4.5 stars from 7,953 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.
I'm so sorry I didn't find this site before I ordered the coat. My experience was the same. The coat looked really cute in the photos. I ordered a Medium - it was more like a medium for super super petite people. Didn't fit across my back. Super short sleeves. It was still cute but it definitely wasn't really well made. So I emailed them - super sketchy. ModLily appears to be one person in China who emails in text-speak and plays games with you to avoid having to deal with returns - plus their website is so crappy, I could only see our history of messages half of the times I logged in. After a lot of pestering and threats, the person agreed to refund me if I handled the shipping to return my coat. It turned out shipping the coat back to China would cost $25 (half the value of the coat). Not to mention, there's no brand on the coat itself. I wouldn't call the company a scam if they only sold their stuff making their sizing very clear and making it clear that returns are near impossible if you're ordering from the US.
I have now ordered 2 things from this website. Both were far less expensive than I could get either item in the US. One was a pair of shoes and one was a tankini type bathing suit. $20 shoes; $23 bathing suit. After I ordered I read tons of horrible reviews of this company. I understand most of them (i. E., if I had needed to return either item, it totally would have been a practically unsolvable hassle and not worth the effort given the cost of the items. Probably would be more expensive to send back to China than the item is worth. However, I did not have to return either item. The shoes are loose fitting but comfortable. The bathing suit is exactly what I expected and wanted. The bathing suit fits perfectly. I do not imagine that either will last for lots of years, but for the price, both are fabulous. It's like buying something at H&M--it can be something for 1 or 2 seasons, a kind of impulse buy with no guilt because the items are so inexpensive. It would be amazing if the company had a US clearing house address for returns; as it stands, if I ever order something else from them, it would be with the expectation that if it didn't fit or I didn't like it, it's money down the drain. But so far, I'm inclined to keep looking at this website.
I love so many of the swimwear on this website, it's hard to choose. Nice quality swimwear!
An item I received as not sewn properly (sleeve cuff was sewn backwards). Too expensive to send back so I will have to rip out the seam and resew properly.
Very satisfied with my order.sizes were good.shipping was fast.
Great customer service assuming I get a refund after this review! Returning is usually not best option since they are in China. Make sure you have correct sizes.
Ordered 3 tops. 2 were too small after trying on. Immediately returned them and received notice they can only refund half due to stains. Huh?
No wonder prices are so low.
Purchasing from Modlilly is very convenient. Their clothing is remarkably well fitting and beautiful. I love everything I have purchased. Thanks.
The shipping was a little slow but the tracking was available with a click of a button. Both items were good quality.
I had some issues with my orders. I was not a happy camper. When I contacted customer services not only did I get the help with MT order but now I am a Mod lily Lady
Disgusted, order placed March 6, its now March 29, tried contacting you with no results. Have started a claim with paypal. Will NEVER order from you again.
I recived a plastic bag of crap without an itemized merchandise reciept. The clothing sizes were wrong. I even ordered a size larger because I thought I could have them altered but everything was a size 0. I've been in a battle with their customer service and going in circles. Called them but guess what it's a friggn voice mail that you can't leave a message. I had Visa dispute the charges and Thank-you I was able to recoup some money. MAKE SURE NOT TO DELETE ANY CORRESPONDENCE WITH THEM! You will need it.
I ordered 3 swimsuits on May 9. Only 2 of the swimsuits arrived on May 30. I have been trying to contact Modlily for days to ask them where the third swimsuit is. After trying more than 10 times to log into their "inquiries" / "complaints" webpage, I finally gave up and asked them to send me an email for "changing password." They have NEVER sent any "change password" email nor any explanation as to why I am unable to log in. Finally, I managed to find a webpage that supposedly sends them a direct "chat" message telling them I'm missing a swimsuit in my order, and asking them to send tracking information about it. I also uploaded a picture (screen shot) of my order receipt to show them exactly which swimsuit was missing, and proving my order and order number. I sent this same chat message twice -- But they have NEVER RESPONDED. I think this company is a scam. They don't provide any customer service phone number or email address, and they don't answer their "chat" inquiries or provide people a way to log into their complaints and tracking page. Once they receive your money -- good luck -- your inquiries and complaints just fall into a black hole. I will NEVER order anything from Modlily again. I don't recommend them at all. You can get better swimsuits at lower prices on several other websites that are legitimate and actually have a way for customers to reach them and get an answer to inquiries.
I give it a 5! I love the Price's! I told alot if my friends about them! I'm ordering more stuff! I kk be shopping regularly from them! Can't wait to shop more!
Very pleased with my purchase. I found exactly what I was looking for at a great price. True to size and very comfortable.
THE CLOTHES DID NOT FIT. RETURNS ARE IGNORED. YOU CANNOT FIND THE CORRECT PLACE TO RETURN, THEY CLAIM YOU ARE CONTACTING THE WRONG COMPANY. THEY WILL NOT REPLY. I GOT STIFFED FOR OVER 100 DOLLARS. THESE PEOPLE ARE CHEATS.
Fast and easy purchase. I found the web site to be friendly and easy to navigate.
This swimsuit is more than I thought it was! I really didnt know what I was getting in quality however, it looks and feels like a very Expensive suit. I may order another one! Love it!
Bought a bathing suit using their size chart and it was incorrect. I like the bathing suit and want to exchange it. ModLily said this to me: if exchanging the item, you need to bear the shipping fee back and forth and the handling fees. It will be more than 30usd, pls know that and think about it again.
Think about it? The bathing suit doesn't fit because of your size chart. Cost of bathing suit was $25. Bathing suit not worth $55. BEWARE ORDERING FROM THIS WEBSITE DUE TO SIZING CHART.
True to size, if you are a bit top heavy you might want to wear the clear straps to help with the support. Loved it. Many complimnets and the belt is attached and fit just right.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Dear customer, Thank you for your question. Our website has swimwear that allows you to choose different sizes for tops and bottoms. You can click on this link to view it, go to the product detail page, and choose the size you want. https://www.modlily.com/swimwear-suits.html We are online 24 * 7 hours, and emails and tickets are also replied within 24 hours, you can click this link to get more ways to contact us, https://www.modlily.com/contact-modlily-com-a7.html Best regards Modlily
Answer: You probably received same aweful material that I did but different color and design! My top was advertised as 95% cotton. Modlily LIED. I received a unbelievably ugly top in polyester. I wouldnt give it away to my worst enemy. I ordered through Paypal who has a new division solely dedicated to Modlily returns and complaints! Paypal will get my money back and I will be posting all over the interner to warn people of these chinese thieves!
Answer: This can't be a safe site if they are ripping people off I don't understand why they aren't brought up on felony charges
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Hi Christina,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Please kindly note that the size of this item is based on Asian size and generally it runs small. And there is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or return. Please update your ticket and asking for return address.