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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Reviews Summary

Modlily has a rating of 4.5 stars from 7,594 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
810
value
465
shipping
475
returns
382
quality
446
This company responds to reviews on average within 5 days
California
2 reviews
1 helpful vote
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Very Happy!
September 26, 2017

I have purchased from Modlily a few time and love all the products, I get compliments every time I wear one. I did receive a top that didn't fit one time... they told me to go ahead and keep it and the sent the correct size, can't ask for better customer service than that. The only thing I don't like is how long the shipping is but coming from China means customs and they take forever!

Date of experience: September 26, 2017
North Carolina
1 review
6 helpful votes
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All four of the items that I purchased was Low grade, poor quality clothing. I could have spent my money at a thrift store and got more items and better quality than what I got from them. It took 6 weeks for my items to arrive, as oppose to the 7-14 days. They did not have a return shipping label or any information in the bag nor did the package have a return address on it!

Date of experience: July 25, 2020
Oregon
1 review
1 helpful vote
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Extremely slow shipping
March 11, 2023

They shipped 4 items in 2 packages. After making my initial purchase, I didn't receive my first package until after an entire month. The second one arrived a couple weeks later. I had to end up returning for a smaller size and they expected me to pay for the return label. ($10) Now it says I won't receive the exchanged items again for another 30+ days! And they shipped in separate packages again and the other one says 60+ days. Never buying from them again.

Date of experience: February 9, 2023
Kansas
1 review
1 helpful vote
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Great Customer Service
December 15, 2021

I received my Christmas sweatshirts a week after my second order. They are so fun and exactly what I want. I was concerned because the email noted my order was complete. When I contacted customer service, they're replied and were able to get my first order delivered in a few days. I love my clothes. It is important to look at the size chart because a lot of the clothes run small but if you look at the number size instead of the S, M, L, you will get the correct size. Receiving the order does take a little longer but SO worth it! The clothes have a modern, new look, comfortable and flattering and much more affordable than other online shopping. And if you have any problems or questions, customer service is quick and thorough in their response. I highly recommend Modlily.

Date of experience: December 15, 2021
Canada
1 review
0 helpful votes
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Highly recommended!
July 11, 2017

I am extremely happy with my purchase. They have such great, stylish clothes for an affordable price. The size and color are the same as the ones in the description and the material has a very good quality. The shipping was faster than what I expected.

Date of experience: July 11, 2017
RU
1 review
0 helpful votes
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5 Stars
July 16, 2016

When the package sent to my hands, I think it is not mine, because it is too fast. Length, material, fabric and style are all 5 stars. This is a perfect shopping experience for me. The seller is really careful for all things. Will buy again!

Date of experience: July 16, 2016
Italy
1 review
0 helpful votes
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As the picture
July 15, 2016

Looks exactly as pictured. I will definitely recommend Modlily to you guys. The delivery is really fast and safe. I received my package in a week. I am so excited that I can wear the perfect dress on my daughter's engagement party. Happy purchase on Modlily!

Date of experience: July 14, 2016
South Carolina
1 review
0 helpful votes
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Great buy!
September 4, 2017

Fits beautifully! The material is soft, NOT cheap and very comfortable. I was afraid that it would be see through, but that was not the case. This dress is perfect because you can throw on some sandals and pull off the casual Sunday look or put some heels on and you have a classy, sleek look. I will definitely be getting more colors! Great buy!

Date of experience: September 4, 2017
Rhode Island
1 review
1 helpful vote
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I ordered two blouses. My email's inbox became flooded with ads, so I kept hitting unsubscribe, but the emails just keep coming. The blouses did not. I reached out to them and they said there was something with customs holding my order up. If it was 15 days late, they would refund me 50% and if it was 30 days late, they would refund me 100%. The blouses came 31 days late but suddenly they said they were only refunding me 50%. The blouses were poorly made so I'll probably wear them once and throw them out. They said they took me off their email list, but I am still getting 2-3 emails every day and hitting unsubscribe does nothing. So, if you want to buy cheap crap that takes way too long to arrive, order from Modlily, but otherwise, DO NOT ORDER from them!

Date of experience: July 24, 2020
New Jersey
1 review
0 helpful votes
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NEVER AGAIN
May 10, 2017

I took a chance and placed an order with this company. They billed my account, sent me a tracking number and the order was shipped to a different state. I submitted a ticket letting them know, and i have yet to receive any feedback from them. Either this is a bogus website who scams people or there customer service is horrible. Either one, NEVER AGAIN!

Date of experience: May 10, 2017
Sofia M. Modlily Rep
over a year old

Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.