About the Business
Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Modlily has a rating of 4.5 stars from 7,594 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.
Customer service is awesome. I had a return, it was handled quickly. My orders came in a timely manner. I ordered swim suits, they are beautiful. I get compliments wherever I go. The tops I got I wear every day as a regular top with shorts.
After reading reviews about not receiving orders I decided to
Check on mine. But when I log to my account
It tells me there is no orders. But they did take my money
The same day I put my credit card number.its only been five days
But I have a bad feeling about this already.
Wow! What amazingly fast service from Modlily! The dress came on time, was just what I expected. They have great service, great prices, fast delivery, and the trendiest fashion. I will recommend them to any one who is looking for good quality products on low cost.
Placed an order for a bathing suit, but only after checkout learned that the probable delivery date was too late for my planned vacation with my granddaughter. I found the confirmation email and quickly found my way to the page to "cancel order."
Good customer service!
The bathing suit was delivered when they said it would be. The bathing is good quality. It also fit the way they said.
I ordered & paid for a t-shirt, which I assumed was sent from the USA. I received a Royal Mail card saying there was a 'Customs Fee to Pay' because it was coming from China. This included an £8.00 handling fee plus VAT £3.26 TOTAL £11.26 before my order could be delivered. I paid & informed Modlily asking for a reimbursement, but all they would agree to was half the amount as a 'Store Credit'. As any further orders would incur similar additional costs I will not be ordering from them again, so the store credit is useless.
I ordered 3 shirts and so far have only received 2 of them. I have not received an update on my remaining order and I can no longer track the delivery progress. I am very disappointed with this companys customer service and very concerned about getting a refund for the missing item.
I ordered my dress and receive it within the time stated. It was even better than I had hoped! The tailoring was perfect and looks wonderful on. I'm very happy with the purchase made Modlily. So many cute clothes, and I love everything about this. I would highly recommend them to anyone!
Contact paypal if you used they to pay for items they will refund you $ in scam cases, also amazon has a safe shopper help also for fraud. I am working with both now. I would notify fb about the add there but do not know how to report scam to fb.
Extremely helpful. Very prompt and friendly. The issue was i unintentionally bought the same item twice and wanted to return one of them. Not sure what else i can say to get to the 50 word limit. But i hope you have many customer service people like Sunshine. Thank you very much.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members