Sitejabber Website Reviews and Complaints
business logo of Modlily

Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
Write a Review

About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
How would you rate Modlily?
grey star
grey star
grey star
grey star
grey star

Reviews Summary

Modlily has a rating of 4.5 stars from 7,593 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
810
value
465
shipping
475
returns
382
quality
446
This company responds to reviews on average within 5 days
Texas
3 reviews
0 helpful votes
Follow Maureen H.
Unfollow Maureen H.
Send Message
Share Review
Report Review

Sunshine solved my problem
July 30, 2022

I submitted an order in early June and as of today July 30,2022 I have not received the order. I asked that the order be cancelled and my money refunded. This was accomplished overnight and my refund has been issued. Thank you, Sunshine for being so prompt to solve my problem.

Date of experience: July 30, 2022
TW
1 review
0 helpful votes
Follow Laikind D.
Unfollow Laikind D.
Send Message
Share Review
Report Review

Great clothes!
October 10, 2016

Just as described. Fit perfect. The quality was better than expected. I have bought several kind of clothes in this company and each is perfect. The price is low but the quality wont let you disappointed. Very happy!

Date of experience: September 8, 2016
Arkansas
1 review
0 helpful votes
Follow Koch H.
Unfollow Koch H.
Send Message
Share Review
Report Review

Takes forever and a day to receive merchandise
February 2, 2024

I love the clothes when I finally receive them. It placed an order on December 24,2023. As of today I have receive a partial shipment. This has happened to me in the past. This is not good business. I did not contact customer service.

Date of experience: January 26, 2024
California
1 review
0 helpful votes
Follow Brenda H.
Unfollow Brenda H.
Send Message
Share Review
Report Review

Great experience
August 26, 2016

Been a customer for a long time. Great prices, great shipping, never a problem... Love to buy products from them. Just about everything you need, convenience of home shopping, fast delivery, great price comparisons!

Date of experience: July 25, 2016
Australia
1 review
0 helpful votes
Follow Clark X.
Unfollow Clark X.
Send Message
Share Review
Report Review

Mixed experience
January 31, 2022

Plus: I nailed one good swimsuit out of three!
Was able to return the other two.
Minus: Sadly no place to refund goods in Australia, meaning much extra cost incurred in returns. Quality of the products was patchy. Very thin fabric on one, another did not fit despite being advertised on the Plus Size page. No return postage refunds.
Would I buy again: probably not, given the difficulty and cost of returns and patchy product quality.

Date of experience: January 1, 2022
Mississippi
2 reviews
0 helpful votes
Follow Angie W.
Unfollow Angie W.
Send Message
Share Review
Report Review

You must try
June 19, 2017

Hi Guys its my request to everyone you must try as they are the best in service and support. The clothing in Modlily is really wonderful. They are fashion and beautiful, with affordable price. I could not be happier with Modlily.It is a good website.

Date of experience: June 16, 2017
Australia
1 review
0 helpful votes
Follow Ruth E.
Unfollow Ruth E.
Send Message
Share Review
Report Review

Customer Service
September 26, 2022

Alice helped me with a package had gone missing. She answered my emails almost as soon as I sent them. She provided with shipping details, the courier and tracking number. The package was located. Can't thank her enough.

Date of experience: September 26, 2022
Florida
1 review
0 helpful votes
Follow Jennifer c.
Unfollow Jennifer c.
Send Message
Share Review
Report Review

Really nice clothes
June 29, 2017

I really like Modlily you can find anything you want if it not sold out, excellent customer service, fast and easy return, the best place with great prices. And the make the shipment right away really nice job.

Date of experience: June 29, 2017
Canada
1 review
0 helpful votes
Follow Cooper X.
Unfollow Cooper X.
Send Message
Share Review
Report Review

Smooth Experience
January 6, 2023

I ordered three items from Modlily and I am very happy with all three items. Ordering was easy. They have a ton of variety in their products to choose from. Pretty good filter system to narrow your search.

Date of experience: January 6, 2023
Missouri
1 review
0 helpful votes
Follow Linda S.
Unfollow Linda S.
Send Message
Share Review
Report Review

Great quality!
September 13, 2023

I'm so hesitant to buy clothes online because of crazy sizing or the quality is poor. I took a chance on ModLily because I loved the styles they advertised. When I received my first order I was overjoyed! Not only was the sizing spot-on, but the quality is great. I've made several more orders. I'm so tickled now when a package arrives, it's like Christmas! Thank you ModLily!

Date of experience: September 13, 2023