About the Business
Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Modlily has a rating of 4.5 stars from 7,964 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.
I love the bathing suits & they fit great. It just felt like they took a long time to ship. Other than that, I'm very satisfied.
Those would be emails asking me to review ModLily's site today. Filling up my junk mail box... So I'm here reviewing the site now.
Mod lily is a very reputable website. They keep you informed at every step.
The clothing is great. I will continue to use them.
I ordered two St Patrick's Day shirts in large. One fit and the other one is too tight. Makes me Leary about making more shirt purchases.
I had to return 2 items for a different size. It was no problem - fast, speedy service. I will definitely order from them again.
Only received 1 of 3 items so far. Shipping is extremely slow item received was very small and I would be charged $9.99 to return it.
Very inexpensive clothes with good quality. Also, the sizing charts are accurate. I was an XXL and a medium and both items fit well.
Ordering swimsuits online can be hard, but with such a great range at reasonable prices, it's worth it. Just make sure to refer to the size guide.
Every time I had a question about my order, I was answered quite quickly. This company is highly recommended by me for all your future purchases.
I had an issue getting my 15% off first purchase coupon and they went beyond the call to insure I received a discount!
Shirts are made very poor one wash and shrink bad. Also, your sizes I ordered xl and fits like a med not happy..
I ordered a dress. Size was true. Good quality. Color was as pictured. Very happy with it. Would recommend Mod Lily any time.
Didn't expedite the shipping at time of order and customer service assisted me with that so I can get order in timeframe needed
Had to update shipping address. Entered a ticket requesting change and was notified less than 12 hours later that request had been completed.
Was excited to find a women's clothing website with cute larger size clothes, however, buyer beware! Ordered 2 tops in size 3X women's, one is so small I doubt it would fit a size 6 and the other is so large it is like a 5X. Tried to return but no return information in package. Contacted through PayPal as both websites for Modlilly came back with undeliverable email. Response below: (copied and pasted so you can see the poor English, grammar etc.) Offering $15 for a $45+ order.
Hello, we feel terribly sorry for the problem, but i think it is not worth to return since you should pay for the shipping and handling fee back to China. It is too expensive. We will offer partial refund if you keep it. Please consider and accept it.
If you insist in return, you can contact our customer service for details and authorized return address. Here are the ways you can contact us:
1. Email us: (deleted in order to post review)
2. Submit a ticket on our website. (deleted in order to post review)
Thanks a lot.
Item was as described and the color is beautiful. I purchased this outfit for an event and can't wait to show it off.
Thanks for the help-It was fast and efficient. I just wished I could have had it off my order instead of next time.
Quality is good. Sizes accurate. Came on time. It does take a bit longer than other places. Don't expect a two day delivery
Delivery was quick ordering very easy can pay monthly if required a great variety of outfits very helpful
Go to Kmart... you will do better! These folks are sending inferior products and it takes weeks to get your merchandise. CHINA disaster!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Dee,
First of all, sorry for any inconvenience that it may bring.
We have been devoting to offer good products with low price, but it maybe up to your expectation. You could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.