Money Network

These people suck. They froze my account because they claim "someone has my information." But I had a new card that I literally JUST activated, and they claim it was compromised. Then told me I had to wait 7 - 10 business days for another card to get to me. So I can't access my paycheck for almost 2 weeks! They wouldn't transfer me to anyone who could unlock the account. There were zero charges that weren't mine on the account. So how would they know if someone had my account information, on a card I had just activated 15 minutes before I called them. Their "system" automatically locked it for no reason. It was their mistake yet I'm the one that has to wait. If you have an option other than using money network, then do it. I wouldn't recommend this crap to anyone.If I could give zero stars I would.

My job had me sign up for this debit card year's ago to receive my per diem while working away from home. I have never in my life seen or heard of a bank this unreliable and incompetent...one min you have access to your funds, the next minute you don't. The app associated with your card is complete trash, you never can see your balance or transfer funds. I was just told I can't access my funds because my account is on hold, because I have to send them my drivers license, social security card and phone number on a sheet of paper then i can access my funds once they lift the hold on my account, ive been an account holder for a few years now, but all of a sudden they need the information they already had... this bank is a complete joke

I got my card hacked at 7 eleven. I logged on website which is how I found out. The website itself is a nightmare to match their customer service support. Reported it on he 5th called back for follow up. Was assured investigation was n process. Called again on the 29th now they say "It was canceled on the 5th" mind blowing. No accountability or response of why or how this occurred. Only a mere apology and another empty promise of renewing original claim. Worst case scenario this piece of wannabe banking chosen by state for disability benefits. Won't recommend this this institution to a teenager.

How can a company this bad still be in business
First call I made was 2 months ago about online deposits not going threw they said their it department was working on it? It's still not working I guess their it department needs a it department
Negative 5 star review if possible

Operator was hard to understand and kept insisting that to activate the card we had to go through the automated system which we did four times only to be told repeatedly that it did not have the card number in the system. They had no alternative activation method so they just end up keeping all the money! WHAT A SCAM!

On 1/28/25 my account was access by a unknown person i noticed the next day trying to buy cigarettes my card declined knowing I just got my last disability check so I called money network spoke to a lady told her somebody used my card without my consent made purchases from instacart and 3 cash app transactions all they did was lock card and send a new one and send a letter and said they will not be moving forward with a investigation like I'm lying smh really pissed

I finally received my Money Network check this week. I had submitted a complaint through the Better Business Bureau (BBB) website regarding the issue of not receiving my mailed checks. This helped escalate the matter and ultimately led to the resolution of my issue.

I can never get it to allow me to sign in. It will just spin. I deleted it and reloaded and still I could not sign in. It would not accept my card number. I called for assistance and rep said to log in on line that they did some upgrades to mobile site. Tried that and kept telling me to try again later.

An ATM at WaWa kept $400 of my money and after confirming that the money was counted in the PNC ATM this Scam bank Money Network will not return the money to my card. I called 4 times in the past week about a dispute form that they supposedly sent out a week ago and each time I was told it was in the US postal Mail service. I went and downloaded the form after days of trying to register my account and emailed it and now I'm being told it could take 45 days to have a provisional credit placed in my account. I have reached out them several times to confirm that they received the dispute form but they claim it didn't come through yet, meanwhile, the form they sent via mail is still floating in space. This is the worst banking experience I have ever had with any financial institution ever.

This service SHOULD NOT exist at all. It's totally unreliable and customer service acts like they're so f*cking busy! First when I called it said 15 minutes. Now I've been on the phone for almost an HOUR seeking some service. The app won't allow me to log in or tells me my card is invalid!

This company, is worthless ever since I started my unemployment my card is compromised and they have to close out the account and still have to wait over 7 days to get a check by mail. This is the 4th card. That gets compromised. And there customer service sucks very rude. Get Direct deposit or a check by mail better. EDD needs to change service.

These guys don't deserve a star not one. Who apologizes over and over with no efforts to fix anything of no way to do it? These guys do. They can say I'm sorry more than than you could imagine only thing is it is an apology to nothing and that's what they do about anything. Nothing is what they are good at. And that's all you're gonna get.

I as suppose to receive a debit card from them for last 3 months and I have not received it yet. I have called their customer service more than ten time. I tried all the way in their automated service to receive a card or be able to talk to customer service. I have spent 1-2 hrs waiting in a call to speak to the agent and has no luck. 9 min wait has turn to hour long waiting with no reply and eventually I hung up.

I requested a new card and the representative I spoke with did not assist me with getting my card before Christmas had it not been for God my children would have missed the opportunity to benefit from presents despite me attempting to avoid this confusion

Worst entity,
Call center does not pick up the phone
Gating questions prevent from going further in menu
Entity is making money off intentionally depriving card holders of their funds by blocking access
Did California EDD did not perform their due diligence?
My EDD claim is locked up, and I am stranded for 9 months while MoneyNetwork is living off my interest and earnings on this money

Reviews of
Money Network are overwhelmingly, with users complaining about frequent login issues, poor customer service, slow transaction times, and difficulty accessing their funds, often citing frustration with the platform's functionality and accusing them of making it intentionally difficult to use their benefits; many consider it a "scam" due to these issues, particularly when used for government assistance payments like unemployment benefits.
Key points from reviews:
Login problems:
Frequent inability to log in to the online platform or app, requiring

The app is garbage. Won't allow you to transfer money. Logs you out. If you transfer money it disappears for days. Terrible. Better access if you let a drug addict hold it

My account has been hacked three time in less than 3 months and they have no explanation for it and especially that I don't buy anything online

Resty the rep l, was rude, condescending and disrespectful when dealing with me today. She ignored me and when I asked to be transferred to a supervisor, all of a sudden she pretended to be professional. I then spoke to Bruce the sup. He was rude and brushed me off not even recognizing me when he first took my call. He seemed to immediately take her side without even understanding my concern. He then transferred me back to customer service without me being aware. I've graded hundreds of customer service reps and they did not represent the company well at all. I'm still on the calll waiting as we speak. The rep name is Resty and sup Bruce. Today is 10/5/2024 at 1245-122pm eastern standard time. Their call needs to be monitored for quality assurance.

I made 2 purchases. One at a store and one at a restaurant. I went to my transactions and noticed my account balance was missing almost an extra $20. My instant thought was a holding fee so I added up my 2 purchases and multiplied the total by 20% and sure enough it was the exact amount I was missing. I called the customer service number and listened to the recording of my transactions and the totals they were telling me I spent were 20% higher. I went through all of their documents and FAQ pages and nowhere does it say they take a 20% fee on each individual purchase. It does say there may be a hold at a hotel or gas station (and states this hold can be bypassed by paying inside rather than at the pump) but not a local store or restaurant. I can't imagine had a spent more without checking my balance! Not the time to be messing with people's money and by reading through these several hundred reviews, I wouldn't doubt there to be a possible class action against this company soon.