Moon Magic

Taking the time to write a review for this horrible company as they will delete anything negative on their social media that they can.

Ordered my Wife a Moonstone Ring for Christmas on November 27th. It didn't arrive until Christmas eve and wasn't even shipped out for almost 3 weeks after ordering it.

When it arrived, it looked nothing like the natural stones in the photos. Just a square rock that looked like garbage. As other have mentioned, their sizing is completely off and the ring fit way too big on my wife.

The worst part? Trying to return an item is a nightmare. Their customer service is garbage, it took them 2 weeks to answer my e-mail and their answer is that I have to pay for return shipping to Florida from Toronto if I want a new size or to return an item. Are you kidding me? You're an online retailer, you forgo the cost of a brick and mortar store knowing full well people will need to try your items on to make sure they fit. This place is a total joke - I am going out of my way to return this item and to tell people not to deal with this company.

They use social media and a BOATLOAD of fake reviews to make their products seem like they're anything special. I absolutely cannot recommend enough that you stay away from these people. Garbage products, garbage service, one of the worst online retailers I have ever had to deal with. Buyer beware - don't flush your money down the toilet with this company.

I am very pleased with the service and the care shown by the employees in shaping the order, which always arrives on time, safe and sound. Thank you all very much!

I'm still doubtful of Instagram ads. Some companies I buy from are legitimate. This one is a mixed bag which I've never experienced before. For one thing, the gems are way more appealing looking on the website. I ordered a moonstone ring and it's still a nice ring, but for the price I paid, I wasn't expecting a boring, cloudy looking stone.

The shipping was weird too. This was during Cyber Monday and I did my shopping from different companies, yet this was the only order where they didn't ship it until 6 whole days after I ordered it. All my other orders where shipped 1-2 days after I ordered. The only excuse I'll accept is they were overwhelmed by the sale.

The most puzzling part is that they claim to be based in Florida. In fact, I live about 2 hours away from where they shipped my ring from, so you can understand my confusion when my bank account showed not just what my ring cost, but there was a Foreign transaction fee that was a measly $. 075. The location is from Germany and there's nothing on the site that mentions that at all. Why is there money going to Germany when I ordered from a "Floridian" company? It left me a little uneasy because as I stated before, I live practically 2 hours away from where they shipped my order from, why am I getting a Foreign transaction fee and why is it not mentioned anywhere on their site?

So basically, their products are way too overpriced for dull looking stones that don't match how shiny and pretty they are on the site and they don't tell you about a foreign fee even though this is supposed to be a company that ships from the US.

The silver of these products goes a copper colour and they don't allow refunds after 1 month. Also the stones aren't as bright as the pictures suggest.

Not only does the Moon magic store offer beautiful jewelry, but the way the support team treats the clients is amazing. Another reason to love the store.

I was dumb enough to purchase 2 rings from moon magic and not looking them up beforehand. It has now been a month since I purchased from them and I still have not received my order. I had been tracking my order since they sent me the tracking email. It never had any updated information on tracking it never changed and one day it said the tracking number said it no longer existed. I'm still going back and forth with moon magic trying to get a refund and they don't want to give it to me. During my month long waiting for the items I looked up reviews and listen to them. The stones fall out after a few days. The jewelry tarnished. The products are cheap. Customer service is a joke. Their "high 3nd jewelry " come in plastic bag rapping!. If it was expensive jewelry they wouldn't put their jewelry in plastic bags!. Listen to all this. Don't do what I did. Take your money and business elsewhere to reputable jewelry companies!. They just took my money and left me high and dry. Listen to me DO NOT PURCHASE FROM MOON MAGIC

Excellent company, beautiful products, and great customer service. The products are great quality and beautiful. Will continue to use this company in the future and refer them to friends!

Would just like to say that I cannot recommend this company enough. I purchased an item on Friday 12th of March and it arrived in the UK to my home address on Monday 15th March although I had an issue when the item had arrived I emailed the company and within less than 24 hours it was all resolved and Inna has been absolutely amazing very caring and fantastic customer service, this has inspired me even more to use Moon Magic for the rest of my purchases, I cannot thank you enough for your kindness shown and compassion in a world that is currently dis regulated.

I have ordered from this company two or three times now. Some items I've received have been pretty and just like (if not better) than the photo. However, some items I've received are not even slightly like the photo and the stone is way smaller than advertised. I ordered the raw moonstone ring in silver and really liked it (the shape wasn't as pretty as on the site/instagram but I was all right with that). The blue shift was really cool at different angles and lighting. I then ordered the same ring in rose gold and the one that came was not at all the same quality. The stone size was half the size of my silver one and the blue shift/vibrancy was nonexistent. Because they offer a petite version of the ring for much cheaper, I was frustrated I didn't receive the same size and qualify that I did before. The response of stones are unique and will all look different doesn't satisfy my frustration because they have control over the size of the stone (especially since they now offer multiple sizes for different prices).

Mi hija me sorprendió con un anillo auténtico de piedra lunar, ¡y no puedo estar más feliz! La piedra tiene un brillo hipnotizante, como si llevara un pedacito de luna en mi mano. La calidad del anillo es excelente; Además, me encanta cómo cambia de tonalidad con la luz, dándole un toque mágico y único. Añado fotos para q lo veais. 100% recommendable.