MovingHelp

Sent me a quote for a company that doesn't provide the services I requested. There is a phone number, but no answer- I had to cancel online, which means they have my money tied up for the next 7-10 days. Requested another company that would do packing/unpacking/load/unload. So far I still have not been able to schedule the services I've already paid for, because the owner sent my first two calls to voicemail and asked if he could call back in a couple hours on the third call. That was yesterday. I move in 2 days and now have no idea whether the people I've paid another ~$550 actually do everything that I need, nor if they are actually available during my window of need. If not, that makes a total of $1100 this dumpster fire of a company has now tied up for a week that I cannot access, meaning I have no more money to go out and hire proper movers and packers if this company is as useless as the last one they suggested.
Stay away. Do not use them. Go to thumbtack, where you interact directly with the companies before spending your time and money getting ripped off by movinghelp.com. I tried to save a couple dollars, now the moving costs twice as much with no security that it's going to even be done.
Not sure how this company is allowed to operate, since they seem to rip off 90% of their users.
Disgusted with the whole experience.

I hired 2 guys from Freedom Movers (manager Kelly Scarborough) and the guys literally broke my brand new manicure table. It cost me over $400 and I had just gotten a couple of months prior and the guys ripped off the top of the table which had been screwed into the bottom. Now my table is wobbly and unstable and when I reached out to Kelly the manager, he assured me he'd get back to me even but he has since ignored me, forwarded my calls, answered my calls and heard it was me and then hung up. I've been nothing but respectful to Kelly and he continues to take advantage because he doesn't want to be held accountable. My issue with Freedom Movers is they have no way to hold these moving companies accountable so ideally they can break whatever they want and if you can't afford to hire a lawyer to fight it, then they can get away with it. I have had an awful experience using these guys mainly due to how Kelly the manager made me feel like he was going to help me handle the situation and then simply tried to just pretend the situation never happened and ignore me. Completely unprofessional and it makes it hard to trust any moving company moving forward without knowing their policy on damage caused by the company. You would assume that they would cover the damages but it seems that's not the case.

My roommates and I booked 2 movers for 2 hours with Moving Help for our July 1st move-in. On the day of, we encountered issues with acquiring our van and had to push the time back to 4 PM instead of 3 PM, which did not seem to be a problem, in fact, the exact answer was "Yes but our company charges for time change!". At 5 PM (an hour later than planned) one mover shows up alone. I called the company to inquire about the second mover and was treated with a complete lack of respect and professional etiquette in addition to having to move half our furniture ourselves. The employee I had on the phone yelled at me that it was my fault for moving the time and they would not give me any compensation for my troubles. I have never in my life been treated this poorly by any business. The one star I give to this review is for the fantastic mover who helped us carry our boxes and furniture under the blaring heat of summer. As for the company, I really hope they will work on their policies, communication, and basic respect for their customers. I am still waiting for my $160 refund.

I contacted moving help to receive assistance before paying for services to avoid a potential misunderstanding. Jessica, the admin on live chat, didn't answer one of my questions. Why is Jessica employed if she can't do her one job, which is to answer customer questions? Instead of Jessica answering any of my questions, she decided to give me provide me with a customer service telephone number that seems redundant. When I called the number, I was informed I would be charged $9 to make a reservation. Had Jessica felt like doing her one job, my service could be complete and booked. Hello, Jessica, you are hired to do a job. Don't give a customer a telephone number of someone else that can help me when you are perfectly able according to your employment contract to assist customers with simple questions. If not, the unemployment line should be of good use to you soon. To Jessica's manager, seriously consider terminating this employee. If Jessica was rude and useless to me, how many other people is she incompetent towards as well? Thanks to Jessica I will not be utilizing MovingHelp nor the third party within their website.

I had arranged for Forte movers to help me move, disabled from cancer, to move me about three miles, Not only were they three hours late, no communication, then an hour later and mind you, I am sitting in a car outside of the house I was moving from with a Uhaul truck and receive a text they are around the corner. I text and called numerous time to no avail

Another 1.5 hours later another two said they were coming and it took them another half an hour to get there

I was told by one of the movers do NOT give them the payment code that it was free. I went to tip them and they said again it is free

I contacted my bank and disputed the cost, Now I just talk to the owner and since this was a couple of months ago, He said there are no free moves and when I brought up the payment code, He said he never heard of a payment code

We all know there is a payment code. Stay away

This is a ZERO STAR Company. Moving Help is an awful Company that does NOT provide any customer service whatsoever for it's customers. They will STEAL your money, offer a resolution option for problems with their service providers and then close the case with NO resolution and keep your money. Their Service Providers are NOT movers for the most part. Instead they are people that are unable to get jobs anywhere else and decide they'll form a moving company and destroy people's personal and household belongings.

If you happen to be in the Plant City, Florida area definitely AVOID Homecoming Moving Company. Don't be fooled by their owner Phil and his "veteran owned" gimmick. It's NOT a trustworthy Company and Phil lacks integrity as do his so-called movers.

MovingHelp through Uhaul - Arranged appt weeks in advanced. Called them 3 times to verify even the day before. They didn't show up at 7AM. Called them, they said they would show up at 8 AM. They didn't show up and said 9 AM, and still didn't show up. They pretty much had lied to me... I eventually had to move my stuff by myself. Very bad company

They were scheduled for 2:30pm and I received confirmation. At 2:30 received call they would be 1 1/2 hours late. They were in Mobile AL. I'm in Navarre FL. At 3:45 received call they wouldn't arrive before 4:30 due to traffic. I had a 20' truck to unload and return NLT 5:00. When I complained to them I was told they are a legitimate business and didn't need our work and canceled me altogether. They said I was rude. I was not rude I was mad that were not holding up to their agreed service. Buyer beware. Will NOT recommend.

I heard of Movinghelp.com through Uhaul so I figured they were reputable. I reserved my truck through Uhual and booked a couple guys to help me through a link on Uhaul's website. I had to move my appt by a week so when the guys showed up they told me that the reservation for the help didn't go through so I had to pay him cash because he wouldn't get paid otherwise and he'd leave. I paid him $500 because he gave me a sob story about how his Mom was affected by the hurricane in the Caribbean, her house doesn't have a roof, blah, blah, blah. I just opened my CC statement and guess what I have a charge for the full amount ($305). Shame on me for not checking the story before I paid him but shame on Uhual for representing these crooks. I went to the Uhual branch and they said they are not affiliated with Movinghelp.com and can't help me but that's BS. If there's a link on the Uhual website they are getting a cut of the fees.

I paid for two movers through MovingHelp.com website for services with "Professional Services". One mover showed up 30 minutes late and after unpacking. After the move was complete, I discovered multiple items were damaged. As the two movers were done and ready to leave, one of the men asked me to log into the website so I can log the job as completed and rate them. I felt pressured, uncomfortable and confused. He guided me to login to "rate us a 5 star so we can stay on top." Being that I was exhausted and wanted them to leave, I did go through the ratings as a 5 star as he requested and watching over me.

After discovering all of my damages, I contacted MovingHelp, letting them know what happened and that I wanted to change my rating for Professional Services. They told me that all ratings are final and they cannot do anything for my bully tactic from the movers.

MovingHelp is a middle-man and does not hold to or stand by the services and companies they promote on their website. MovingHelp does not care what happens to you and your move after the "deal" is done.

Do not use MovingHelp.com, they are a worthless!

Gene was the best mover I have ever had he was on time. And was done within my two hours he went above and beyond great job guys I will be using this company again.

This was a mess. I was never able to reach the mover I paid for. Movinghelp has no phone number to reach anyone in person. I tried to get a refund on the site and was told I could only get a credit. I then submitted for my refund and tried to use it to obtain another moving service and once I chose one it told me my credit could not be used. I then somehow found an email for movinghelp.com and informed them of the above. They insulted my intelligence by replying with direction to get a refund to my card. HA. I had to repeat myself in the email to explain that i am not stupid and know how to follow directions just fine, as I am also intenet savy by all means. I finally got my refund back. It took an hour or so online just to get it back! Alot of time wasted with moving service as tje end result.

Team Hustle Movers are a very unprofessional company. They never answer their phone calls and do not respond promptly or dont respond at all to their texts or messages left on their phone. I had hired 2 movers for 4 hours and changed it to 4 men 3 hours for 8 am. I received a text message that said they would be at my home between 8 and 9am! They NEVER showed up... Never called to explain. I left messages and texts until 10:30am. I called my moving company that I had hired for the afternoon, Top Notch Movers and they are helping me out. Top Notch Movers are coming to load me and then follow me and unload my truck. Do NOT HIRE TEAM HUSTLE MOVERS! They are scammers! They tried to have me pay a second time for more than double what I had already paid. Big Time Scam artists! Do NOT hire Team Hustle Movers! They will try to take advantage and scam you!

First: they show companies as available, you pay money into the account to secure the company, but then the company is busy and cannot come to move you. After you try three times, and add more money, Movinghelp.com cancels your order automatically. The message from them says your funds are being refunded but they are not being refunded. I waited three weeks, calling them every two days, waiting 30-40 minutes to talk to someone, each time they reassured me that a refund was processed and would get to my account soon. After 3 weeks of waiting, someone FINALLY said there had been a glitch and that no refund was issued. They said that only a manager could issue the refund, and that it would take 48 hours. I called back two days later and they said that the manager was off yesterday so it would be soon. Now i'm going on 72 hours since the person promised me that a refund would be processed and they can't even confirm whether a refund has been processed. I am owed $280 that should have been refunded over 3 weeks ago. This HAS to be a scam. I don't think i'll ever get this money back.

I used a mover on the site called CADILLAC Moving services, worst experience ever. They were OBVIOUSLY INEXPERIENCED, extremely slow on purpose I think as its pay per hour, rough-handled my property (dents, bruises, damage and broken boxes allover) Arrived later than expected and very disappointing service. Last load was going into my pickup truck, they just dumped everything not bothering if it was secure (I offered straps to secure the stuff but they passively ignored me) and driving to my location 10mins away I lost a beautiful costly rug, a box and a shoe stand which fell off on the freeway. When I tried communicating the fact after it happened, I got no response.