• MovingHelp

MovingHelp

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Overview

MovingHelp has a rating of 1.6 stars from 389 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MovingHelp most frequently mention customer service, phone number, and credit card problems. MovingHelp ranks 243rd among Moving Service sites.

  • Service
    97
  • Value
    93
  • Shipping
    50
  • Returns
    55
  • Quality
    84

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
151
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How would you rate MovingHelp?
Top Positive Review

“Moving Help was helpful”

Jeremy P.
9/10/18

I've used MovingHelp for 2 years and it's been great. It works like Priceline or Amazon and it connects me with the best and cheapest movers available. I personally recommend to filter the cheapest movers first and then find the company with a five star rating from more than 100 customers. I have never been disappointed.

Top Critical Review

“RA transport Oklahoma”

Tey C.
6/21/24

U-Haul Moving Help Experience Feedback I had a negative experience with U-Haul Moving Help. I hired a moving company named RA Transport, owned by an individual named Ryan, through U-Haul's moving help service. We scheduled their services 17 days in advance, and they confirmed they would be there. We agreed on the job's timing, but communication issues arose as the moving day approached. The day before the scheduled move, we tried contacting them via text with no response. After calling them, we managed to confirm the move for the next day. However, on the day of the move, they failed to show up. Despite our attempts to reach them, our calls went unanswered and went straight to voicemail. Even after trying from another phone, we were unable to get through to them. It seemed like they had blocked us deliberately and did not respond to our text messages. I believe U-Haul should establish clear standards for service providers to prevent such disappointing experiences.

Reviews (389)

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customer service (72) phone number (25) credit card (18) payment code (9) service provider (13)
Thumbnail of user deannew33
1 review
0 helpful votes
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March 2nd, 2022

First off it was a man and his young son. Both of them were not experienced. The boy looked to be about 18 and the supervisor confirmed he was new. I get that we all have to start somewhere. It took 2.5 hours to load from a large house. These men took over 5 hours and I had to help them every step of the way which is fine. But they did not pack the storage room right leaving a lot of open space in the back of the unit. Complete disregard for my STAR furniture. They conned me out of the code to get paid before they were done. Once they got paid, they left the forgotten piece of my large sectional outside by the truck. The large mirror for my dresser on a dolly at the elevator and multiple large items at the storage unit. They said they had another job and I would have to finish the rest because it wasn't going to fit.and they knew they packed it wrong and would have to repack to get certain items in there. They assured me from the beginning it would fit. My furniture was bubble wrapped with blankets. They had no care they just scrapped my side boards down my footboard. Laid my LCD TV on its back. Stacked side boards on top of the foot board after I told them to be careful. I supplied blankets but they were too lazy to spread them out to keep from scratching anything. I only made one comment to them about the footboard prior to them taking the money and running. When they told me what they intended I told them If I had known that they would not have gotten the code and I told them they better call their fing boss because they were not getting another dime. And I owed for almost 2 more hours. There is no reason for it to take them 5 hours. Their boss made them come back to finish it. And they had the nerve to tell me that they would finish as long as I did not disrespect them. How many people would have not responded the way I did. I am a single woman and there was no way I could have fixed their crap. Then my king size headboard stuck out too much to close the door and he wanted to just cover it with a blanket and just slide the door down the whole side of my headboard. My headboard is at least 7 feet tall. I had to call into work. And as a nurse that put my facility in a serious bind as we are very short staffed. I also found 3 pieces of furniture damaged by the load team. I asked them not to put my sectional on the side that showed. I asked them to turn it around so if it got damaged it would not show. They put a sheet under it and the whole side has a huge rub mark. There was a cut down one side of another piece of the sectional. This is not a service I would use again. This is a horror show that just doesn't end. I can't wait to get my stuff out and into the new place to see the magnitude of the damage they caused. NIGHTMARE FROM HELL!

Tip for consumers:
That this was not a professional moving service. Or they did not use experienced professional movers.

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Quality

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From the business

Find affordable local movers near you to help load and unload your truck! Need help moving furniture or appliances? Moving Help? Has your back!

Company Representative

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Adam G.
Typically does not respond to reviews

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