MovingHelp

Twice in 7 months I've scheduled and paid for movers and TWICE no show. Quick to take my money and not provide help. Customer service on the phone and chat is the WORST... can't get anyone to answer the phone or chat. Never again! Useless company

I booked a move through MovingHelp and called the company a couple of days before to confirm my move. The day of the move comes and no one shows up, I call many times and they never answer, and don't accept voicemail. I also emailed with no response. I ended up having to book last minute movers which ended up costing me much more than it would have if I had booked with them from the beginning, and of course also resulted in my move being completely messed up. This website also won't even let me leave a review for the company I booked, so future clients will have no idea.

Do not hire Moving Help of U-Haul. They are fraud. They do not show up, do not provide services and do not refund money. I hired Moving help to unload U-Haul truck. They did not show up. When I called them, they told me to cancel the services. I had to hire another moving services. Had to take another day off. Paid premium for emergency services. Paid one additional day rent of the U-Haul truck. Moving Help will not refund my money. They told me to contact the movers. Movers told me that Moving Help did not pay them money. Moving help gave me a code to give movers when service is completed. Movers did not show up and I did not give them code. Without code they are not paid.

They charged me, never sent a confirmation, don't have a number to call, and the "person" I chatted with online never once apologized for essentially having taken my money and provided no service. It took 4 times of me asking this person for a number to call before she gave it to me. Still no apology for the trouble. I don't have my money back.

This unprofessional and dishonest behavior totally broke the business integrity of Movinghelp.com, and caused a series of disappointing chain reactions of my moving. I paid $160 for the hotel, $600 for the emergency moving help, and $220 for overtime fee for van rental. The VIP credits you provided are not okay to make up for my economic loss and huge disappointment. I request a fair solution for this misbehave and request reimbursements of all the extra expenses caused by this unprofessional service!

Yes I work as a contractor for movinghelp.com. For 5 years we have worked in unsafe conditions we cannot complain we just get a run around we have customers cheats by set jobs as 1 bd apt Sent they are 4bd homes. We do all the work and 15% is take from us. We basically get no support. I have jobs that no ever a swerve the phone and we have eat the costs of this. Or phone number is invalid
S

These gentleman were professional, prompt, and courteous. They treated my belongings as though they were their own. I would recommend these guys to my closest friends and family and that says alot. In todays world its nice to actually have some customer service. Thanks guys for the help!

My mover Changing Family Movers Atlanta canceled last minute, and because of that I ended up with a truck reservation that nobody is willing to refund, or give discounts for. It is absolutely affiliated with Uhaul, use the same infrastructure, but they are somehow not responsible for each other. Customer service is full of clueless people and they dont care about you at all. Choose other companies.

To be clear let me start off by saying that I did bookhelpmovinghelp.com two years ago and that went off without a hitch.

This year it was an entirely different experience my movers didn't show up and I could not get a hold of them after an hour wait time with movinghelp.com they re-booked me second set of movers at an additional hundred dollars price, of whom also did not show up. Granted this is on the part of the movers really however trying to communicate and get my money back from movinghelp.com and getting them to take any ownership phone has been a nightmare. What is the point of booking through an agency if there's no guarantees or help? Additionally the website is useless, slow and glitchy, customer service leaves a lot to be desired, never have I been so disappointed in some thing that I planned so thoroughly.

As noted by others - first the CHAT is BS. Never answered after trying 3 different days and time.
Requested help, got billed and an add-on fee - then the movers didn't show. Calls to the movers that were supposed to show go to voicemail.
THere isn't any phone number for this company - thankfully someone else did legwork and gave a number *******110 which did get to a voice mail system at movinghelp.com. Their voicemail does link them to Uhaul as a parent company - so thats something. Arizona time, open til 3:30p but what a disaster this was.

I hired 4 people to pack/unpack and move my furniture. Only 2 showed up and assured me more help was coming. They seemed to know what they were doing. They damaged an armoire, left clothes and item strewn in every room. They didnot turn off water to washer and it flooded the 2nd floor ceiling, which my landlord is holding me responsible. I put in a claim with Moving help, but they have not called to discuss, all I've gotten is back and forth emails. Now I will have a second claim for them to ignore. Take a look at my pictures below.

Hired help at both ends of move. Was charged as sos as set up reservations. Received confirmation at set up. Day to move the help never showed. Called contact number and got message voicemail wasn't set up. Never could get through. Tried contacting Movinghelp and was difficult. No number, sent message which referred to website. On moving to new location verified 2 days before that we were scheduled. Received text morning of that they would be late. We were scheduled at 9 am. Hubby, son and son's friend started unloading truck almost done and helped still not there. Texted him and said 30 minutes out. Said we could cancel which we did. On website was finally able to cancel both moves. Contacted credit card to issue dispute. Would NEVER use this company again! Very stressful move.

Customer service at its worst. Expect to get bullied as a customer. There is no curtesy straight demands or threat to pill out resource in the middle of the job and will leave you stranded if the job takes a little longer. No validation of the estimate before start of the work. They play around showing up at your destination instead of origin place and eat time jut over commute. Pretty bad service and dont expect any help. If you happen to hire ensure youre on close watch as they would some stuff inspite of repeated reminders if they are heavy. Go get ready to be stranded once you hire them. Most unprofessional service.

U-haul set up a moving company to transport U boxes from distribution centers to home destination. We tried to contact the Moving Company numerous times through calls and emails. The day of service they were a NO SHOW. We got stuck paying almost $150 more to different supplier to get Uboxes moved. Uhaul will not take responsibility for cost increase due to fine print in contract. Check reviews on your service provider so that you are not holding the bag. Do not let UHaul pick a no show for you.

I contract with this movinghelp.com, and am canceling my services through them. Movinghelp.com does NOT give us proper notification. It then gives our name bad reviews when we didnt even know about a job. We have lost jobs because customers are being told we bring a truck, when that is also false. Movinghelp.com ONLY provides labor. On our own, we have 5 star ratings, and this service is ridiculous. 9

My company is a reputable mover in the Destin area. It is an LLC licensed in the state of florida. Someone in Gulf Breeze, FL decided to steal my name and get work on this site. I am constantly getting complaints that this company doesn't show up, late, slow workers... Moving help refuses to give me their number and suggested I use a credit card to order their service - then I could get their number. Are you F**ing kidding me? I've called BBB, florida dept of agriculture and they will be sued.

Transferred from uhaul to reservation. Provided movers by price. Reservation confirmation paid by card on file, ubox. No show number not in service, busy day before and of. Uhaul claims no affiliate with moving help. CC now in dispute over transaction. Find a local mover.

I scheduled a mover, "On Time Movers" for the morning of tomorrow. I paid 140.95, on my credit card (I have excellent credit), before scheduling.
I called the movers, she told me that they have someone else at that time and have no availability. I told them I already paid! She told me to cancel online.
I had to create an account to cancel. I've chatted about getting my money back, my card was charged already, she said it can take up to 5-7 business days for a "refund."
MovingHelp.com has my money, but I have no movers.

Hired Rath & mover out of Newland NC. Guy was an idiot, drunk, stoned, something. Couldn't get the job details right. Kept texting me over and over and finally bailed out of the job 24 hours before. Total idiot. And he's on U-Haul's list. Avoid this idiot at all costs.

Worst experience ever. Hired Mighty movers from Tampa from Uhaul. My advice: look elsewhere for your help and don't believe their reviews! I have made the move from Florida to Ohio before but never have I had such damaged furniture, crushed fragile boxes, broken legs on furniture and scratches on them because they never used the multitude of pads provided and jammed everything together. Their extra help decided to get into our pool! Seriously, avoid this company and don't believe uhaul's reviews/recommendations! The 1st pic is what was found from the chest on the 2nd picture. The 3rd & 4th pic is a part of the headboard broken and the 5th pic shows a fragile box shoved in the truck.

Tetris kings moving through moving help confirmed and never showed up! You are completely on your own when they don't show up and you can't leave a review on the uhaul/moving help website unless they complete the move- so there is no way to warn people not to hire them!

The U-Haul truck I had rented broke down at the storage yard after being loaded. Contacted U-Haul, they sent a repairman to see what the problem was. He said the truck was not safe to drive. It was arranged for us to drive it to the nearest U-Haul lot to do a transfer of my belongings to another truck. U-Haul contacted MovingHelp and arranged for a crew to transfer my things from the first truck to another U-Haul truck. Three men from D Main Movers did the transfer. They DID NOT cover any of my furniture (which had been done when loaded the first time). They stacked boxes directly on the furniture, resulting in damage to the tops of ALL of my antiques. The furniture had been passed down thru four generations. They also broke three antique bookcases. There is no way to replace them. U-Haul says they are not responsible, even though they hired these so-called movers. I have pictures, I just don't know how to add them.

First time, 3 years ago, the movers just plain didnt show up. It was July 3 and apparently they wanted a longer weekend? Anyway, that meant that my wife and I had to do the loading and unloading ourselves on July 4. At least we got a refund...
This time, I made my booking online, they ran my credit card for $430, and nobody called me, or sent a confirmation, or anything! They have no customer service, so I called Uhaul, since I booked on their site. They said they have nothing to do with movinghelp.com, but i know thats not entirely correct, since my same Uhaul account login gets me to movinghelp for some reason. Anyway, a couple days later, as I was wondering how Im ever going to contact someone about a refund, the charge mysteriously disappeared off my credit card statement. It had shown up as pending for a couple days, then gone. I guess I got lucky?
Anyway, they are a scam. Stay away...