MovingHelpReviews 390

NO SHOW. NO REVIEW. My confirmed moving help did not show up to perform the service. The cost was refunded, but I was not able to leave a poor review for the company on the movinghelp.com website.

Reviews will not show poor reliability!

The most thuggish movers I have experienced in my whole life. They were 2 hrs late with only 1 person showing up. Kiron Castle, so called CEO of Master Movers Demanded to have the payment code up front. When we refused he turned abusive, yelling profanity and Mother Effer, comparing us to his Kids and left without helping. Made Complaints about this beastly behavior to Moving Help and to De List Master Movers of Lowell. Moving Help did nothing. Hire from Moving help at your severe peril!

Worst experience ever. Hired Mighty movers from Tampa from Uhaul. My advice: look elsewhere for your help and don't believe their reviews! I have made the move from Florida to Ohio before but never have I had such damaged furniture, crushed fragile boxes, broken legs on furniture and scratches on them because they never used the multitude of pads provided and jammed everything together. Their extra help decided to get into our pool! Seriously, avoid this company and don't believe uhaul's reviews/recommendations! The 1st pic is what was found from the chest on the 2nd picture. The 3rd & 4th pic is a part of the headboard broken and the 5th pic shows a fragile box shoved in the truck.

Hired movers through Uhaul - they contracted Moving Help and I was giving a list of movers to assist with loading. Please checks terms - you have no recourse with either UHaul or Moving Help. Movers arrived - one was wearing an ankle monitor - My iPad was stolen by one of tge movers - they were totaly inexperienced damage to my furniture was over $2000 … at the end of the move tge owner tried to extort the cost of tge move although it had already been paid to Uhaul / Moving help … warning DO NOT USE THIS SERVICE- they offer no help in damage or other claims … currently with legal authorities…

Two guys showed up at my apartment and got the job done in an hour. Great guys, would recommend their service to a friend!

Movers contacted us 2 hours before the scheduled time and said they can't make it (some funny excuse that all cars of the three movers broke down), leaving us high and dry without help. Had to find local help at home depot as we had to move that day. MovingHelp had no intension to help us and just stated that they are not responsible for the movers. Now, almost two months later we still didn't get our money back. STAY AWAY.

We book 2 helpers end of may, they arrived 2 hours late and drunk! That is not normal. We are still waiting for a compensation

This website is helpful in presenting possible movers but has very bad customer service and usability. Before you book with any company, make sure you do your own research about them (don't rely on the websites reviews) because they won't allow reviews on companies that screw you and don't show up. There is zero accountability for these companies on this website... no way to file complaints or anything.

I rented a U-Haul in Fishers Indiana for May 13,2021. And also hired helpers to load the furnitures on the truck through U-Haul website, movinghelp.com. They have charged my c. Card twice for the May 13th service $185.95. After contacting them, they credit my card $5.95. Where is my $180.00? This is so wrong! I wonder how many other customers they have done this to.
Movinghelp.com is on the U-Haul's website, they should be countable.

I was able to cancel the job easily online but since I had already prepaid for the movers, it didn't mention anything about a refund. I try to open the chat since there is no phone number, and the chat says there are no agents available right now. Great.

On July 30,2 men from a company I hired through moving help "loaded" my U-Haul truck.
They did use furniture pads on everything they should have and I now have damaged furniture.
They loaded large, heavy items on top of smaller, light weight items. As a result, there was an avalanche when the truck was unloaded and several items were broken and/or damaged.
When I called Moving Help, they told me I needed to talk to the company that did the work. After the owner of that company wouldn't take responsibility for what his guys did and told me they weren't insured, I called Moving Help back. They told me that they don't have any control over what their contractors do and that they don't require them to carry insurance.
In other words, they don't care.

I had an awful experience with this company and would not suggest them to even my worst enemy. The movers doddled and took a little break before driving to the new place. They didn't get the job done and would not take additional money to finish it.

When I told them that I had a problem with their service, one of them got up in my face and yelled at me, demanding his payment code. I gave it to him just to get him to leave. We finished the move ourselves.

I didn't review the company right away because the movers knew where I lived and I didn't want them causing trouble. I waited a while and went to review them but apparently I missed the "review window". I contacted the company to tell them about my experience and they did not report it or do anything to make it right.

Absolute garbage. Just bite the bullet and pay a little more for a well-reviewed local moving company.

Had to move furniture from one house to another. Rented a truck from UHaul and tried MovingHelp to get movers to load the truck and the to unload it at the destination. What a mistake.

First movers had a family emergency, offered to get a backup tram four hours later. I said no, my sons would handle it. Later they lied and said I had agreed so wouldn't refund me. Movers at the destination never showed up. Had to keep the truck an extra day. Movers the next day entered the wrong address in their GPS. Showed up two hours late after I had dragged almost all the furniture off the truck BY MYSELF.

End result: spent $350 for about 5 minutes worth of work. NEVER AGAIN. Rental truck was fine. MovingHelp was a total disaster.

My husband drover 23 hours straight after being rerouted due to a mud slide, because he wanted to be on time for the movers. Who never showed up. Day of e mail, no call. Customer Service no help. DO NOT USE THIS SERVICE!

But ppl failed to talk about the customers that try to scam the moving providers by booking a quick 2 hr load/unload and swear up and down they just need "help" putting a couple items on the truck. Once you arrive to the origin the customer has absolutely done nothing and than wants the movers pack and loaf the house than unload at the destination all under 2hrs, they knew damn well the job was gonna take more 2hrs, once you inform the customer the job is going to take longer and that cost, the customer throws a freaking tantrum about not wanting to pay extra and questions the movers moving exp and crying about not being professionals boo hoo. Look it at on both sides

This was my first big move and I made sure to book help weeks in advance. I used Make it Happen Movers, and boy did they not make it happen. I spoke to Josh who was very nice over the phone, and they said they would arrive between 8 and 9. At 9am the day of, I called and left a voicemail. Nothing. At 9:30 I called again, the same number, to discover that Josh's voicemail was gone, and the automated voicemail read me a different number. I, a small woman, moved my entire apartment on the 3rd floor completely alone. It took me over 2 days, and absolutely nothing from Josh, who apparently uses a google voice number or something so he can ditch customers if he feels like it. The absolute worst. I will never use moving help again. And Josh, if you're reading this, I hope you enjoyed your Saturday morning because I certainly DIDN'T.

If you don't want to have a terrible experience like the movers no-show scenario. You keep away from booking movers through Uhaul or its sister company Moving Help.

Here is my experience last Saturday(7/3/2021). Hope you won't enter into the same terrible situation as I did.

I booked a UHaul and booked two movers from one of their suppliers named Tetris Master Movers, which is one of the top-rated suppliers on the Uhaul platform. The resp texted me on the same day when I placed my truck rental order on UHaul and confirmed the moving scheduled to 10 am on the above-mentioned date. Pretty good right?

What the terrible drama was they didn't show up! I kept calling Uhaul to see if they have any contingency for this terrible situation. After one hour I got a live resp and he transferred me to MovingHelp(Where this hell came from I was thinking? I paid the money upfront to UHaul!). After I got transferred, the line was cut off immediately. I was totally knocked out!

After two hours, the previous resp who texted me about the arrangement told me that the movers direct family member passed away. So the movers cannot show up on that day. While it's a great reason especially in the pandemic, but as a prepaid customer, I deserve at the least a heads-up in advance, right?

The drama is not ending yet. After four days till now, I found there is no refund made. When I reached customer service resp, I was told that I have to contact Moving Help by myself. For me, it's like I book a Uber, and then I have to turn to the driver for a refund if he/she no-shows. Is it make sense for you? Not at all for me. Terrible business modal and mindset. Keep away from MovingHelp. They have no customer service and no obligation to clients at all.

Booked MUA Enterprise from Bayshore, NY for 2 movers/3 hours for $472.50. Paid a little more than some companies listed based on good reviews. They were supposed to arrive at 9:30am, did not arrive until 10:15am and left at 12:30pm... they did not complete the full 3 hours. I specifically told the owner that we need help moving big furniture and if there was time, to help move other stuff. What does he do? He sends the 2 smallest guys that looked like they were in high school. They definitely were not experienced or professional. To make matters worst, they broke a window with a couch they were moving. Their response? "Oops." I text the owner and he never replied to me. He also removed his company from the Uhaul/Moving Help site! So shady and such a scam. Please do yourself a favor and spend the money to hire reputable movers and learn from my mistake. I am so embarrassed because I actually hired movers as a housewarming gift for my uncle. Luis Smikle, if you're reading this, you should be ashamed of yourself. I am not going to keep contacting you and will karma do its thing.