MovingHelp

I tried placing my order for moving labor for 2 days on Uhauls site. I kept calling MovingHelp directly [Uhaul wouldn't help me at all] and was on hold for at least 20 minutes before giving up. I then went to the MovingHelp website directly and was able to finally book it through their site. HOWEVER. Once I actually booked it, their site changed my address automatically because it is a new build neighborhood and their system didn't recognize it. I tried to change it on the site and it wouldn't let me. I went ahead and booked the reservation with the incorrect address thinking they could change it on the back end. I use the Live Chat, to avoid being on hold for another 20+ minutes, and they told me they couldn't change the address and to call their phone number or the mover directly. My credit card now has 4 charges showing from them because they kept trying to process the order I submitted that their system wasn't able to process. Seriously. Use their site to find the help you need and read the reviews. Then just call the mover directly. Such a WASTE OF MY TIME.

Booked MUA Enterprise from Bayshore, NY for 2 movers/3 hours for $472.50. Paid a little more than some companies listed based on good reviews. They were supposed to arrive at 9:30am, did not arrive until 10:15am and left at 12:30pm... they did not complete the full 3 hours. I specifically told the owner that we need help moving big furniture and if there was time, to help move other stuff. What does he do? He sends the 2 smallest guys that looked like they were in high school. They definitely were not experienced or professional. To make matters worst, they broke a window with a couch they were moving. Their response? "Oops." I text the owner and he never replied to me. He also removed his company from the Uhaul/Moving Help site! So shady and such a scam. Please do yourself a favor and spend the money to hire reputable movers and learn from my mistake. I am so embarrassed because I actually hired movers as a housewarming gift for my uncle. Luis Smikle, if you're reading this, you should be ashamed of yourself. I am not going to keep contacting you and will karma do its thing.

If you don't want to have a terrible experience like the movers no-show scenario. You keep away from booking movers through Uhaul or its sister company Moving Help.

Here is my experience last Saturday(7/3/2021). Hope you won't enter into the same terrible situation as I did.

I booked a UHaul and booked two movers from one of their suppliers named Tetris Master Movers, which is one of the top-rated suppliers on the Uhaul platform. The resp texted me on the same day when I placed my truck rental order on UHaul and confirmed the moving scheduled to 10 am on the above-mentioned date. Pretty good right?

What the terrible drama was they didn't show up! I kept calling Uhaul to see if they have any contingency for this terrible situation. After one hour I got a live resp and he transferred me to MovingHelp(Where this hell came from I was thinking? I paid the money upfront to UHaul!). After I got transferred, the line was cut off immediately. I was totally knocked out!

After two hours, the previous resp who texted me about the arrangement told me that the movers direct family member passed away. So the movers cannot show up on that day. While it's a great reason especially in the pandemic, but as a prepaid customer, I deserve at the least a heads-up in advance, right?

The drama is not ending yet. After four days till now, I found there is no refund made. When I reached customer service resp, I was told that I have to contact Moving Help by myself. For me, it's like I book a Uber, and then I have to turn to the driver for a refund if he/she no-shows. Is it make sense for you? Not at all for me. Terrible business modal and mindset. Keep away from MovingHelp. They have no customer service and no obligation to clients at all.

The movers themselves were WONDERFUL. Super professional Swept Away

The site, the organization, the customer "support", the issue resolution and the way they abuse their movers is unacceptable.

I thought that since Moving Help was sourced through the U-Haul website, they must be good. WRONG! So very wrong. It appears to me that Moving Help is just a website middleman connecting "providers" with customers. I was connected to "Bay, City Moving." The comma after "Bay" is not a typo, that's how they list their name. I cannot find them on Yelp. I googled them, found a listing, but it just sends you to the Moving Help website.

The guys that came to load just a few items acted like professionals. The lead guy talked like he was experienced and knew it all. He knew nothing. I stressed over and over again when I booked the service, when the scheduling person texted me, and the guys that showed up, is that I wanted the furniture very well protected for a 700 mile move in a U-Haul trailer. The lead guy assured me that he'd take care of me. He'd wrap the furniture in the moving blankets I provided and by his self proclaimed Tetris skills, "I'll take care of you, it will ride nice, no worries."

It didn't ride well at all. Just the opposite. The bouncing of the trailer on the highway had josled every pad out of place, leaving my expensive furniture to rub on the walls of the trailer and against each other.

Do not take comfort in the fact that these fly by night services are linked through the U-Haul site. U-Haul does not stand behind it. You call them, they'll just give you the Moving Help number, which you will be on wait forever if you call. Do not take comfort in the fancy Moving Help website. It looks to me like they're just middle men connecting you with God only knows who. In this case, I think "Bay, City Moving" doesn't really exist as a real company. No address, no website. Could be just a group of guys with a slick idea to make more money than the minimum wage jobs they qualify for... and they just talk slick to make you think they're real movers with real experience when they're not.

We had paid through U-Haul a week in advance. We confirmed with the movers their availability, drove 1100 miles and they did not respond to phone calls or texts on the day of arrival. (SAFE & SOUND in Memphis-901/487-8922). We had a 2hr. Window for elevator, spent 1 1/2hr on the phone with U-haul & movinghelp and finally cancelled as they were not able to "help", either contacting their movers or replace the no-show crooks. 3 hrs. Later, the movers call and say they can't help due to cancellation. SERIOUSLY? AFTER HALF THE TRUCK WAS EMPTY? Moving help should vet the people and guarantee the help paid for! But they don't care that you PAY in one of the most stressful situations, run against the clock and out of breath and let you out in the cold. DO NOT COUNT ON THEM! AND there is no phone contact on their site for customer service. I had to call U-haul, on hold for 30min. To get their phone no. Then wait another 30 min, explain for 10min., then drop the call and start again. In 100F in Memphis, in the middle of the street, unloading a truck after driving 1100miles. Unbelievable! Use yellow pages instead and read reviews first, before paying!

MovingHelp is complete false advertising as it preys on people by using the Uhaul brand name. IT IS NOT PART OF UHAUL even though they seem to market as such! The mover I hired was not equipped, unprofessional, very ill and should not have been working. They moved slow as one of them had the flu and went longer than planned and charged me the extra time. They refused to leave until they received the payment code even though MovingHelp terms of service state that payment can be withheld until satisfaction is acheived. Furthermore they broke furniture, lost parts and damaged the walls on my brand new house.

To add insult to injury, when I contact or attempted to contact MovingHelp(they make it extremely difficult to open cases) the system seems to only benefit the movers who are NOT BONDED OR INSURED and does not aid the customer in the slightest in resolving issues.

I am highly disappointed in this service and will not recommend anyone to use this service again. Do not use or recommend this shoddy company to anyone.

I paid for 6 hours and only got 4 hours of work out of 2 employee with All 4 you movers. Now the excuse was they couldn't understand how the system allowed us to book them for Saturday due to them being over booked that morning. My $380 was already taken from my account and we needed to move asap so I could not wait for refund so the guy called an agreed to move us on Friday afternoon instead of Saturday morning. That gave us less than 12 hours to pack everything which was stressful when we thought we had at 45 hours to pack. We stayed up the entire 12 hours packing overnight. Only for 2 guys to show up and seem tired during the loading of uhaul to the unloading of the uhaul. We get to new apt and the lead guy said well I have to get to another job so they would only unload the HEAVY items ONLY. Mind you not one of us had any sleep, been up all night thinking we had help moving as im disabled and can't help. So not only the movers had additional help from my son and husband they still left us with a uhaul FULL OF BOXES. That my husband & son couldn't finish by them selves. We had to keep the truck an extra 2 days due to my husband had to start his new job. And finally come Sunday 11/1/20 my 2 sons & my husband finished unloading uhaul boxes. I originally placed order on 10/29/20 reserved uhaul for Saturday 10/31/20. After phone call on Thursday 10/29/20 w/ All 4 you movers we agreed to pick up the uhaul earlier to be squeezed into their schedule for Friday after again only given us than 12 hours to prepare. Yes I'm mad, upset and frustrated- all bundled in one. I didn't get what I paid for and they left us stuck out with a loaded truck, we had to pay extra 2 days due to no way for us to return the truck same day. Beware using this service movinghelp.com. You never know who will show up.

We needed to store our furniture for a few weeks while we waited for our home to be completed. Because of the cost of moving and storage, UBoxes seemed like a viable choice. Upon reserving the boxes, I stated I would need assistance, and I was assigned a company called Magnificent Mighty Movers. I thought because I insured the boxes, the contents would be covered for damages. It was apparent when the UBoxes were opened, furniture pads were not utilized. Bags of unopened furniture pads from UHaul tumbled out of the boxes. Following the move, I immediately pointed out two items to one of the owners, and he assured me he would take care of it. One was a leather chair and the other a nightstand. As we unpacked and moved furniture around, we discovered countless gouges on both the furniture and the new walls. One in particular was a deep gouge and nearly foot long scratch on a maple drop leaf table built by my late father. I immediately contacted UHaul who explained the movers were a contract company and are overseen by MovingHelp. The UHaul representative also stated these movers are trained before they are contracted, and it sounded as though they did not use the furniture pads in packing the UBoxes. I photographed and documented everything so I would have a record of damages. I contacted MovingHelp with my documentation, and I was told I needed to make a claim, and that they encourage the consumer to work things out with the provider. The company owners have only had excuses and believed they could fix the damages themselves. I know that I will not be satisfied with this and have consulted furniture repair expert who said the surface of dining room table will need to be planed down in order to correct because of the deep gouge. We moved August 5, and we are now looking at 3 months. I am disgusted with the whole process. UHaul needs to be more prudent in who they recommend, MovingHelp is a worthless scam of a company with no assistance in mediating between the consumer and the movers. In the end, this move is costing me more than if I had gone with a professional moving company and paid the cost for storage. I'm attaching two examples.

The crew was Fast, Friendly, Efficient, and Affordable... I'd use them again for simple moves to whole house move.

I recently scheduled moving services through movinghelp.com. I hired two different sets of movers, one of which turned out to be a fraud who scammed me into giving the information that he needed to complete the transaction on his end weeks before the service was to be rendered. When I tried to explain the situation to movinghelp.com, they told me that I would need to solve this issue myself and that the far as they would go to help would be to send the offending mover an email. I have not heard back from moving help and after searching the address that movinghelp.com had listed for the fraudulent mover, and finding that the address was for a medical center, have confirmed that he is indeed a scammer. Movinghelp.com has since removed him from their website, which seems like an acknowledgement of his fraudulent activites on their part. I still have not heard any information from them regarding the situation and I get the feeling that I won't, which leaves me out the money with no current offers of assistance or reimbursement from movinghelp.com. I'm confused as to why movinghelp.com would not do something as simple as run background check or address check to confirm the legitimacy of the movers that they tote on their website as "safe","convenient", and "reliable" (claims I no longer trust after this experience). To make matters worse their system seems to actively encourage this activity, by enticing consumers to use new and untested movers through discounts and other offers. Overall, I'm extremely disappointed with movinghelp.com and wont be using their services in the future nor do I recommend their services to others.