Mpix

The photo I ordered printed blurry, and was not shipped as promised. When I contacted customer support both representatives, asking to be refunded for the extra money I paid to ship it in one business day when it in fact took four, they were demeaning and nasty. The head of customer service actually asked me if I work in a business, then told me that I should know that a business's top priority is to make money. Will never use them again, knowing that if I am not satisfied in the future they will not be helpful.

I use to love Mpix. I have some amazing photos in my house by going through Mpix. This past week
Is the second time in about two years that I received picture that were not what I paid for. When I tried to get a refund I was basically told to pound sand. They want me to jump through hoops and even pay to have the photos sent back to them. As long as your picture turns out good, then they are good. If they mess up your pictures your in for a long battle to get your money back. Very poor customer service!

I have been a loyal customer of Mpix for over a year now. I have ordered items ranging from digital prints to party invitations to calendars. Recently, I ordered the wrong version of a bridal shower invitation but I didn't notice until the next day. Within 24 hours of emailing customer service, Tom was able to print the correct party invitation which saved me time to re-order and $40.00! I will never buy photography products from another company. Thanks Mpix!

I ordered over 200 pictures for my son's graduation from Mpix, based on a photographer's' recommendation. However, the quality of the wallets I received was very disappointing. Their photo paper is super thin, even thinner than a regular photo you would get at any other retailer for photos. It is wobbly in your hand when you move it! I am embarrassed to hand these out, honestly, but due to the timeline of our events, I am stuck with them. They are nothing like other senior pictures I received from friends. The website showed them stacked thick, and I feel it was not accurately represented. Also, the printing on them is quite small and very hard to even notice, and I made it as big & bold as it allowed. I am disappointed I decided to try a new company for such an important event to us, and assumed paying more than competitors would generally warrant higher quality.

This was the worst quality and service I've ever experienced. I ordered two 20x30 wedding photos. The shipment came and the pictures were creased down the middle. I was very surprised. So we had them redone. The second batch came and the picture was literally taped with a corner folded down causing one of the prints to rip! I can't make this up. When I contacted them I asked for someone to call me directly to discuss and requested a discount on now the third order. They refused saying they don't offer customer service via phone and also refused any discount- they tried saying the taped corner damage was damage as a result of shipping.

I wish I could attach the photos to this review so you could see the clear damage... NEVER use Mpix. Quality is horrible and they have no customer service

Pros:
1. Competitive prices
2. Quality definitely much better than, say, Shutterfly

Cons:
1. Production and shipping time seem longer than other companies I've used
2. Prints always arrive later than the estimated arrival date
3. Their site isn't the most user friendly.
4. BIGGEST CON: I've given Mpix 3 chances because of the quality for the price, but their packaging is awful. 2 out of the 3 times I've ordered from them, I've received photos that were bent. I would consider using them again only for small 4x6 prints for my own use. I will not use them again for larger prints or for professional prints that I provide clients.