Overview
mSpy has a rating of 4.2 stars from 2,137 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with mSpy most frequently mention social media, text messages and online activity. mSpy ranks 3rd among Mobile Applications sites.
Mspy is a fast-working application that I highly recommend. Installation was easy and quick, and the support chat is friendly and helpful. Thank you!
Hello, I would like to give my thanks for all MSPY group, specialty to EMMA CLARK the support and assistance was GREAT, I will recommend with all my friends and family.
Customer 4 3yrs. Always great but the last 4 months nothing works as intended. Looking 4 replacement
Updated: Advertised as Parentaler then email came in under mSpy. I specifically stayed away from mSpy due to the negative reviews. I tried the software anyway on my iPhone but it did not work as advertised, you have to plug in the phone or use a phone that is not locked. This software is not what we were paying for or advertised. I tried and tried with customer service to get a simple refund. I stopped the auto renew. Then was told they would "pause" service. This does me no service because I have no use for it. I was offered another 3 months...again...it does not work. I just want a refund for a software I cannot use and a software that was not performing per advertised. I was also pointed to the cancelation rules that I explained to them when I purchased I was under the impression I was purchasing under parentaler, not mSpy and I did not change my mind as they kept assuming, the product is not working as advertised. In fact I was trying to log in today to get an accurate account number and it would not even log in. Going to live chat with your tech support department is of no help. I have several emails from your company telling me that they agree this product does not work with my iphone. I would have to unlock it first. I cannot do that. I also was not intending on plugging in the phone to the computer each time I needed to read the messages, as it was advertised you would not have to...again, your tech department stated they could not help. I will post where I can how crooked you are and how you bait and switch your products until I get my money back. Every public internet site I can find you advertise on I will warn every user.
Very impressed and Brianna tailor really supported me excellently in getting things set up and running
I would like to have more frequent updates for new features. I think it is reasonable for that price.
Thomas York was indeed the real deal, he helped me solved all my issues and was responding very timely. The guy was just so patient with me.
Henry Wright from Mspy is really helpful. I was trying to login but due to technical issues i failed. But he solved it i am very happy.
I was absolutely satisfied with the purchase. All the agents were helpful and I received my password on time.
Henry Wright was very helpful in the issue of connecting the mspy account and phone. Live chat was great.
I've been using mSpy for a few months now, and it's been both reliable and effective. I've had no major issues with it.
Just want to say that Anthony and the previous persons that helped are very nice people and generous as a person and competent.
THIS IS A SCAM! AWFUL! THIS COMPANY WILL TAKE YOUR MONEY AND RUN! THEY WILL ONLY OFFER HELP IF YOU PAY MORE MONEY! CUSTOMER SERVICE SUCKS! THIS IS AWFUL! AVOID UNLESS YOU LIKE TO THROW MONEY AWAY
Dear Customer, thank you for choosing mSpy!
Please accept our sincere apologies for these temporary inconveniences.
Please provide me with your customer ID so that I can check it further and offer an alternative for you.
Looking forward to hearing from you.
Peter Williamson was very helpful to me. He understood my issue and quickly got on it to help me resolve it.
I had a very great experience today, Eugene Butler was awesome it helping me with the installation of a new package that would fit my needs better. He took the time to make sure he answered all of my questions that I had and that the installation was successful. Thank you Eugene you really helped me with my concerns
NOT WORKING on my kid iphone, VERY BAD POOR HELPDESK
Nothing working after setup and cloud backup is confirmed enabled and active
VERY POOR help desk
Dear Customer,
We received a notification regarding the process, which opened for your order. We have suspended your account.
Please be informed that if you initiated the money back from the side of the bank, the amount paid is put on hold automatically. So if you do not want to use the software and close the dispute from your side, you will need to wait for the official resolution from your bank.
Let us know if you have any questions.
ATTENTION: I AM AN ATTORNEY AND I AM GOING TO FILE A CLASS ACTION LAWSUIT AGAINST THIS COMPANY FOR THEIR DECEPTIVE BUSINESS PRACTICES. PLEASE CONTACT ME IF YOU WANT LEGAL ASSISTANCE AND WANT TO BE COMPENSATED FOR THEIR UNFAIR TREATMENT TO YOU. I CAN HELP YOU.
I have not received an update to my target device in over 1 week. First they told me it was a problem with their server and it will be fixed in 3 days. Then I spoke to the manager and he told me that the software has been uninstalled from the computer. They have made this same excuse several times and each time they force me to go through the trouble of accessing the target devise and re-installing the program, which takes a large amount of time and effort for me to locate the target devise and re-install everything all over again. They have made me do this at least 5 times so far. I have nicely asked the manager to please fix the problem without making me re-install the program once again.
I believe the reason this happens is that I renewed the service for 3 months. Every time I have renewed the product for 3 months or more, they cut the connection and make me re-install the program. My advice to everyone would be to ONLY use this service on a monthly basis and don't buy several months at the same time. Once they have your money, they will cut the connection.
The manager, John, says he is still working on the issue. If he is able to fix it, I will delete this review and write a nice review. Until then, I am angry at this dishonest company.
Dear Shiva,
Thank you for sharing your experience!
We regret to hear that you had such a problem and we will be glad to help you out and provide the best solution.
Please, provide your customer information so we can identify your account and solve the problem.
Thank you for your understanding and cooperation!
MSpy Team
DON'T BUY! DOESN'T WORK! I want refund because it cannot be used at all
I didn't know u need the password of the phone
If I've password of the phone why do I still need your spyware?
Thanks for contacting our Support Team!
Please accept our apologies due to the inconvenience caused by this problem.
We recommend you to contact our Technical Support Department in the Live Chat at mspy.com where we can assist you in real-time.
You can enter the Live Chat from mspy.com website or click Chat in your profile from the menu.
I chatted with their salesman who told me that if I upgraded to the ultimate kit ($500USD) I would be able to get the keylogging feature without having to jailbreak my child's phone. I asked him several times about this because I didn't want to jailbreak the phone, and he assured me several times that if I upgraded to the ultimate kit there would be no jailbreaking involved to get the keylogging feature. After I purchased it and saw that the keylogging feature did not work, I let their management and billing departments know about the deceptive salesman, since they could see the chat logs, but they just kept saying that I should have known I wouldn't be able to have keylogging without the jailbreaking of the phone, even when they saw the chat logs showing their salesman lied to me repeatedly. They kept saying I should have known the salesman was wrong. *****the response below this review said they resolved this problem for me. They gave me back 25% of what I paid. This is not resolved, they still cheated me out of $400USD. Ugh…..
Dear Customer,
Please accept our apologies due to the inconvenience caused by this problem. Our Billing Department has already provided you with alternatives, please check your email.
Please let us know which one is suitable for you, and we will gladly help you set it up.
If you come across any other difficulties, let us know, we will gladly help!
Mspy is a highly recommended, fast-working application that is very easy to install! Thank you for choosing mspy!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
We're deeply sorry to hear about your recent experience. It's disheartening to learn that you've encountered issues with our service after being a loyal customer for three years. We understand the frustration of features not working as intended, especially after a recent update.
We take your feedback seriously and want to ensure that all our customers receive a reliable and effective service. If you're considering looking for a replacement, we understand and respect your decision. However, if there's anything specific we can do to address your concerns or if you'd like us to investigate further to try and resolve the issues you're experiencing, please don't hesitate to reach out to us directly.
We value your loyalty and the trust you've placed in us over the years, and we apologize for any inconvenience caused. Thank you for sharing your feedback with us, and we hope to have the opportunity to regain your trust in the future.