My Cosmetics Kit

Frustration plus. Not good experience. Didn't like the product returned, but continued to get charged. Bad business. This was supposed to be a try at $39 something and then I started getting charged $64.51 every 4 weeks. I called, cancelled requested money back and was "again charged" I finally threatened to take to my bank as fraudulent charge and they advised they would credit my account immediately for unauthorized charges. I do not recommend this product.

Ordering details are very unclear. Called to cancel and was charged the very next day for a payment. Customer service is horrible and will never purchase anything from them ever again. Shame on you It Cosmetics this Try It Now is a total scam!

Make sure you read the fine print. The company advertises the product (5 piece) as being $39.95 but they charge you every 4 weeks. The total cost of the product is $119.85 +shipping. The foundation does not cover anymore than store brand products and completely not worth that price. I would have been happy paying the $39.95 and never using it again but was outraged at paying $120 for something that didn't work anywhere near as I would have hoped.

After using IT cosmetics for one week (bye-bye foundation specifically) and hating it, I have the acne of a 14 year old! I am 44 and didn't have this skin when I was 14. The breakout I have experienced can only be described is cystic, large painful pimples that are incredibly stubborn and not going away! This makeup promised to go on light and give you the full coverage look without the feel or look of heavy makeup. It does not do this at all. I bought it because of the promise of not looking like you have pounds of makeup on, which I hate and is the reason I never wear foundation in the first place. I loved the idea of the moisturizer providing even coverage. No, the result is the exact opposite. You end up with a face full of heavy makeup which only makes you look older. Up close it's down right scary. I stopped using it and cancelled the recurring shipments and now I'm left with the nightmare of waiting for my awful skin to clear up!

I purchased your product to try for 39.95. I didn't expect to get charged again for no product.
This really upsets me about ordering online. It's getting to the point that you don't know who is legit and whos not. I was happy with my first order, until I got charged again. And nothing was sent to me. I am not buying anything unless it is thru Paypal from now on.

Purchased, against my better judgement, the Try It Now set. BIG MISTAKE. Called to cancel the next shipment as I wasn't impressed with the product - certainly not worth the huge price tag. Was told that the next shipment had already gone out so I would have to pay for that too. Charged me for the following 5 months. I called every month and every month they told me "this is the last month you will be charged". Finally threatened to write a complaint so they "escalated" my call to a manager who gave me an address where I could send a complaint. Totally ridiculous. Listen to the little voice in your head that says not to sign up for their auto delivery. If you really like this product, there are many reputable shops you can purchase it at and get a full size bottle. I suggest you use one of those. This has been nothing but a very expensive nightmare and in my opinion a complete SCAM on unsuspecting people. Falsely advertised and misleading.

Buy it at Ulta. They offer a bigger product for a lower price and you will save yourself from the aggravation at the tryitnow website. I also got my card charged not once but twice even after I called to cancel. Note that I had to cancel something I did not subscribe for.

This make up is exactly as shown on tv. I have rosacea and I am 58 years old. I have tried many different brands of foundation but none measures up to this product. I look like my makeup has been professionally applied. Even after 8 hours it looks as good as when it was in the morning. Full flawless coverage and your skin feels like silk. This covers all fine lines too! Great product! I use it all and will never go back.

I've ordered from QVC and never had any trouble, but when I noticed I was charged again for the products I received only one month ago I called to cancel the automatic shipments. They stated shipments every 12 weeks, but this has only been one month and at pretty much the same amount as I paid the first time. I wanted to try IT's liquid foundation and thought this was a good way to try the product, but I was so wrong! I called to cancel the order, because that is your only option per their website, When you call they keep you on the phone talking in circles trying to get you to change your shipment date. They said they would give me a return address label, but took that option back when I would not agree to move my shipment date to June rather than cancel all together. I now have to return the products, on my dime, within 7 to 10 days of receipt or my account will not be credited. I will never order from them again!

I canceled and they still sent another shipment. On top of that, they didn't even send me the correct products! Customer service is terrible. They make you call their number so that a rep can try and talk you into different products/packages.

Ordered the first offer shipped 3/31/17 received 2 weeks later Tried it and did not like it any better than Clinique or L'oreal. Received a second shipment April 27... did nmot open it called customer service had a hard time getting thru to representative was told I would be billed $81 + for it and I could change my order status. IT could not understand "cancel all future orders Rep tried to talk me out of cancelling finally he agreed to send the second order back at MY charge. No label to send back free. Where did this &81 + come from? WOW I have lost all respect for IT and Alison Sweeney

Having bought It Cosmetics from QVC and really love the products, I don't know what possessed me to buy from the tryitnow site. After I received the first shipment, I got a new debit card and didn't update the info on the site. I just assumed they would not ship anything further. Not only did I get another shipment, I was invoiced without my consent to the tune of $161.00! Needless to say I called CS and asked for a return mailing label, which I was told they don't offer but eventually I got CS to send it. Upon receipt, I returned the items and today got an email asking for the $161.00. I will never again order products from the site unless its the actually itcosmetics.com or QVC. Great products - really crappy site.

I liked the product okay, but I only wear makeup a couple of times a year so I don't need regular deliveries. I like the product, but no matter how often I called them, they kept sending the stuff. I finally had to close my bank account. I will never order from them again!

I ordered and received the Try It Now sample box for 44$ and then a few weeks later, I received another box from It Cosmetics and this one was 133$. I did not request this new shipment and was not even contacted to see if I liked the product and wanted to receive more. I had no input regarding the items shipped. When I returned the box, I received a 72% refund. This program is a rip-off. Buyer beware.

So we ordered over $100 worth of It Cosmetics makeup for delivery to our 89 year old mother who lives in a nursing home on Sunday morning of Memorial Day weekend and were told that it would not ship until Tuesday. Less than 24 hours later we called to ask them to switch the shade of the bye bye foundation as it was still not scheduled to ship until Tuesday and it was only Monday morning. It cosmetics refused to do it. They insisted that this 89-year-old woman would have to arrange to return and exchange the foundation even though it hadn't shipped. Do not buy from It Cosmetics!

Wow! So glad I read all of the reviews first. The infomercial made me feel like it was such a good deal as I have used the IT under eye cover up and loved it, in the past. With all of the listed items you get in this deal, I felt like it was a steal at the offered rate. Clearly others thought the same thing only to be disappointed and charged for more than they realized. I will buy the IT products directly from Ulta, which is where I bought the under eye cover-up from in the past. No hassles there!

I was excited to try the product.The product was much darker than advertised and made my skin breakout horribly! The only product I did like was the concealer. When I called to cancel my future shipment the man in customer service would not listen and kept trying to offer me products I didn't want. I finally had to be rude and tell the man to stop trying to sell me a horrible product and cancel my subscription. When you return the product t is on your dime! Beware this product sucks.

They did not send what they promised the mascara was teeny compared to what they show on the try it now website. I am so disappointed in Jamie. I believed in her. Now this company refuses to cancel future orders. Shame on you!

This company stole from me. I was thinking about purchasing the 39.95 kit. I filled out the information and my credit card information. I then changed my mind and never hit the submit button. I then erased all of my information and closed my browser. The next day I check my bank account and I see a debit pending of 39.95. I called this company and was told that I purchased it and of course you can't argue with them. The only way they could look up the order was with my name and zip code. I am now filing theft and fraud charges against this company. (Bank and Police Report.) I love the makeup and will try to contact the corporate office and let them know that this company that is selling there products are ruining the reputation

I am confused by all the bad reviews. I have had nothing but a great experience! I started ordering about a year and a half ago and I call before my shipment, so I can change the products to what I want that time around. They will take the whole payment at once or they will break it up, so you can pay the total over a 3 month period, which I think is convenient. I had a tube of the Bye Bye Foundation and it stopped pumping out the foundation, so I called and they sent me a new one at no cost. The Bye Bye Foundation is much cheaper if you do the monthly subscription. I don't know anyone who works for It Cosmetics or the Guther Renker company; I just wanted to say that I have been completely satisfied and haven't had any troubles or complaints in the year and a half I have used them.

I ordered the product and somehow they cancelled it because supposedly the warehouse cancelled my order without any notification. They charged my card and it is pending status and they won't help me to buy their product. Worst place to order even if the product is great the customer service is ridiculous. No one there knows what they are doing and the supervisor doesn't know what to do to keep a customer. I would give a negative rating if i could.

It cosmetics are the best for covering dark spots and dark circle under the eye. I'm very disappointed to see that my automatic subscription to tryitnow was canceled. I hope that they will renew the website for new purchases. Thank u It Cosmetics!

I am 52 years old and I have tried many different brands of make-up in my lifetime and this is the first foundation and concealer I've used that I absolutely LOVE! You use so little and covers everything. At the end of the day my face doesn't look like the make up is caked on or have an oily appearance and best of all it last ALL day!