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MyGermany has a rating of 4.2 stars from 246 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyGermany most frequently mention customer service, perfect condition, and shipping costs. MyGermany ranks 8th among Mail Forwarding sites.
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The degree of assistance is outstanding! Any questions you may have regarding package consolidation, shipping, or packing are always welcome to their help.Their help allowed A to build many ships without any issues at all.My questions and requests were handled politely and promptly by customer service.
I had a package shipped to them to be forwarded, for over two weeks I received almost no response from them. When they finally got back to me they wanted 1500 euro to ship my package! They took so long to get back to me I was not able to send this package for a refund. They dont respond to Emails or phone calls. I dont know if this is a scam to steal people packages or they are simply going out of business, but I personally lost 850 euro...
I would like to take a moment to express my overall satisfaction with the services provided by myGermany.com. Over the course of my experience, I have found your trucking services to be efficient, reliable and customer-focused. Although my experience has been largely positive, I would like to highlight one area where there is room for improvement.
First and foremost, I appreciate how easy it was to use your platform to ship items from the US to my international location. The process was seamless, from registering on your website to real-time shipment tracking. Your consolidation and repackaging services have also proven extremely valuable, not only saving me money but also reducing my carbon footprint by minimizing unnecessary packaging. The customer care I received deserves special recognition. Every inquiry I made was answered promptly and the representatives were consistently helpful and friendly. It's clear that customer satisfaction is a priority for your team. However, I would like to draw your attention to a small limitation that I encountered in my experience: payment methods. As a customer, I found that the payment options available were somewhat limited. Expanding the range of payment methods, particularly for international customers, could improve convenience and accessibility for a wider audience. Finally, I can say that I am satisfied with the services provided by myGermany.com. The comfort, reliability and customer support left me with a positive impression. I look forward to using your services for my future shipments. As you continue to improve the user experience, I encourage you to explore ways to expand payment methods to meet the diverse needs of your global clientele. Thank you again for your commitment to making.
I used their concierge service and an amazing service indeed.
They are very much customer focused and they take care of your pick up and shipping so well that you feel it's as though you have ordered In your country and they parcel is at your doorstep
They are indeed very highly professional and safe way of shopping and shipping
I highly recommend to use their services
Regards
Ravin
India
I want to buy electronics from Germany to Nigeria, a friend introduced mygermany.com to me, I was well pleased with the service, my orders was shipped to me between 3days through DHL express.
Oluwatoyin
Excellent service and team! My orders were consolidated into one package and sent securely to me next day in the UK at a great price. Fully recommend this company.
Thanks to the team keeping up the business running in that difficult time! We have had several shipment to UAE and are happy with their services. Using them again!
After a few problems with the package size it was solved to my satisfaction and send with the cheapest option available. Top service thank you. Helmut Kern
Good company! I am sending regular furniture from Germany to US and need pickup and packaging services. They do quite a good job and support also with communication for German sellers! Danke
Everything's fine. Nice communication, clear account, fast delivery. Gladly again!
I was looking for some model trains. Mygermany has taken over the order for me and sent the goods to me. Perfect!
Everything went well until the moment I received my package damaged. Sent few emails and finally got Tim who is in charge of claiming to respond my email. I was told the claim has been lodged and it will take up to 6 weeks. I patiently waited for 6 weeks and sent an email request for a update. No response. Sent few more. Still no response. Then I contacted the customer service who forward my email to Tim. No response. So I contacted the customer service again. They forwarded my email to Tim again. No response whatsoever. It went on like this for 3 weeks. No one even care to wrote a email back to me to let me know what's going on. So I contact FedEx myself. It turns out FedEx was trying contact them for more information as well but no reply from them either. So the case was closed. Then I sent another email to Tim and their manager Dora. Requesting them to follow up for me. And guess what. No response from either of them. After 3 months waiting. Everything went into a dead end. They don't reply any of your emails. They don't follow up your case. There is no phone number you can call. The only way you can communicate with them is their website chat which can't really do anything but forward your concern to the people who is in charge of claiming. But that person never reply you neither of their manager. This is really one the worst customer service you will get.
*Updates
This company is disgusting. Instead of providing the long due updates, they flag your review as a non genuine experience
Dear Paul,
Again sorry for the very slow processing. Please be ensured that your claim is still under investigation as our carriers are facing a lot of requests in these days. We will update you as soon as there is a result!
Best Regards
Totally Unreliable Service, They started ok, but later all went the other way, Never reply to email on time, (2 to 4 Days if you are lucky), parcel are paid to be shipped but never on time, Wrong logging of Commercial Invoice which cause me to pay a large amount of money wrongly to Customs and they never reply to fix the issue. (German Scam) Stay Away
FRAUD - THIS COMPANY QUOTED €23 TO SHIP A MAGAZINE FROM GERMANY TO THE UK. ONCE THEY RECEIVED MY ITEM, THEY ARE NOW TRYING TO CHARGE ME €140 TO SEND IT. REPORTING THEM TO THE GERMAN AUTHORITIES. BEWARE!
Tip for consumers:
Not trustworthy. Don’t use them.
Products used:
Shipping
MyGermany. So glad I discovered those guys.
They were great, responsive and fast!
I received a huge 26kg package from Germany to Israel in 2 days. Everything was perfect.
It was my first experience with MyGermnay when I wanted to buy and ship various items from Europe to Israel.
Throughout the process the team at myGermany were simply going out of their way to accommodate my needs and to turn any stone to find me the items I desire at the best price.
Both Chris and Johanne were my counterparts. They did not cut any corner to making sure I am satisfied and that I get what it is I wan.
Further, they were so kind in allowing me the necessary time to add products to my shipment, and even offering me free storage for the interim time frame.
They also worked hard at identifying the best shipping method and accommodated my specific needs throughout the process. They kept their involvement making sure the shipment is secured and following it top to the moment I received in at my curb.
Obviously it does come with a price, sometimes I thought over-priced, but it all just details in an overall exceptional experience.
Their superb service, attention to details, on-going support and service standards are rare and a delight. They earned in me a loyal customer.
Eva is simply fantastic! I highly recommend this company. This is the second time I have used their service and plan to use them for all our shipping needs from Germany to the United States.
I had a great experience with My Germany, they answer messages very fast, are helpful and nice. The repacking and delivery were very quick, which I am very thrilled about. Thank you so much!
Very bad experience with them. A complaint will be made. They observe the contents of the packages and keep them. The "customer service" pretends to send 5 personal documents to prove your identity, BUT THEY DO NOT RESPOND AND KEEP THE PACKAGES. No response on Facebook messenger, no response for a phone call request and no response by email. Be carefull!
Been using this reshipper for all my purchases from online stores in EU for 3 years now and its been a great experience so far! Fast and professional service!
Appreciate their services and their professionalism.
They handled my parcel v. carefully. Really appreciate it.
Good job Mygermany. Would love to use your services again.
Great experience with Mygermany. Dankeschon!Great experience with Mygermany. Dankeschon!Great experience with Mygermany. Dankeschon!Great experience with Mygermany. Dankeschon!
Danke Lauren:-) Happy to support you!
They are a very nice company to work with and answered all questions to my satisfaction. I am glad to have found them and am looking forward to working with them in the future.
Very responsive and received my bikes from Canyon Bikes delivered to Canada as promised. Would definitely use myGermany again to get goods that are otherwise unavailable for shipment to Canada.
Dora and Johanna helped me a lot! Thank you MyGermany team.
Fast shipping, Excellent... Thank you so much for the Help.
Their customer service rep helped me to understand how to use their service, and very patient with a customer like me don't know how to use their service freely.
Thank you very much again, Dora :)
Gain trust and grow your business with customer reviews.
International Mail & Package Forwarding Service from Germany. We provide you a German Shipping Address and outstanding Mail & Package Forwarding Service!
Thanks:-)