• MyGermany

MyGermany

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Overview

MyGermany has a rating of 4.2 stars from 246 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyGermany most frequently mention customer service, perfect condition, and shipping costs. MyGermany ranks 8th among Mail Forwarding sites.

  • Service
    51
  • Value
    50
  • Shipping
    49
  • Returns
    36
  • Quality
    46

This company does not typically respond to reviews

Positive reviews (last 12 months): 91.8%
Positive
56
Neutral
0
Negative
5
41
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How would you rate MyGermany?
Top Positive Review

“The degree of assistance is outstanding! Any questions you may have regarding package consolidation,”

Daniel K.
8/16/24

The degree of assistance is outstanding! Any questions you may have regarding package consolidation, shipping, or packing are always welcome to their help.Their help allowed A to build many ships without any issues at all.My questions and requests were handled politely and promptly by customer service.

Top Critical Review

“Be ware this company is either a scam or they are going out of business”

Yoram G.
10/14/24

I had a package shipped to them to be forwarded, for over two weeks I received almost no response from them. When they finally got back to me they wanted 1500 euro to ship my package! They took so long to get back to me I was not able to send this package for a refund. They dont respond to Emails or phone calls. I dont know if this is a scam to steal people packages or they are simply going out of business, but I personally lost 850 euro...

Reviews (246)

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customer service (44)
Thumbnail of user huanh
Germany
1 review
0 helpful votes
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March 11th, 2020

Using them for years and cannot be more satisfied. Thanks, lots of helpful people! Good old Germany:-)

Thumbnail of user ck636
Germany
1 review
0 helpful votes
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January 29th, 2024
Verified purchase

Thanks for your fast handling of my stuff. Much appreciated

Thumbnail of user chrism329
Chris S. – MyGermany Rep

Danke Christian:-)

Thumbnail of user as312
Georgia
1 review
0 helpful votes
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February 17th, 2019

Best Service around EU and outside. Perfect support and quick shippings and affordable prices. Good luck in Business

Thumbnail of user susanneb28
Spain
1 review
0 helpful votes
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November 16th, 2018

We are very happy with myGermany GMBH's services, and can warmly recommend them.
We ship pallets and single parcels within Germany.

Thumbnail of user dragicalaus
Croatia
1 review
0 helpful votes
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October 13th, 2023

Hy
Good job, fast, great work
With customers. Happy to work with you. So fast on your communication with me.

Service
Value
Shipping
Returns
Quality
Thumbnail of user levinixl
China
1 review
0 helpful votes
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August 19th, 2019

We couldn't imagine the difficulty of large appliance forwarding from oversea. MyGermany can do it excellently!

Thumbnail of user ukaszj
Poland
1 review
8 helpful votes
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November 19th, 2020

Dear myGermany,

Please forgive in advance for writing this opinion, but unfortunately I am forced to do so, because info.mygermany.com does not provide any specific information on my case.

Namely - three weeks ago you received my package. Your customer service asked me to upload documents to Dropbox, which I did the same day. Since then, on November 5, I have been waiting for your company to check these documents and allow my parcel to be redirected to my address.

I am very sorry for that because you seemed to be pioneers when it comes to forwarding service in Germany, so I did not expect such problems with such a trivial matter as checking some screenshots and pdfs.

The cup of bitterness was shed by the fact that one of your employees (Lisa), who deals with customer service, promised me that the matter would be clarified to the maximum. November 13, which turned out to be, of course, a total lie and a false promise. I understand that I am not a unique snowflake for which you are able to give up all your work, although THREE WEEKS - and the number of days keeps growing - it seems to me to check a few screens is a disastrous result.

If someone who is responsible for employees picks up this review - please try to do something about it. I am at the moment when I am ready to get in the car and come to Weimar to explain this matter in person, and the road from Szczecin to Weimar is not long.

However, if I hear again that it's all because of a virus, and then that your employees were on vacation - and hence the delays - I assure you, dear myGermany, that I will not have to take the case to court because you are in possession of my personal data and the package with equipment I bought for my company that is worth a lot of money.

I am waiting for your reply - here or my private e-mail, which your customer service is sure to know well and this time I advise you to not ignore it.

King Regards,

Lukasz Jarych

Thumbnail of user husseine2
Egypt
1 review
0 helpful votes
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February 14th, 2019

My business relies totally on mygermany and they have grrat customer support. I rrcommend it to any person living outisde RU

Thumbnail of user ahmeds112
Egypt
1 review
0 helpful votes
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April 27th, 2019

Best Company to deal with, professional, and efficient,
Fast deliveries, Smooth processing and efficient management
Thanks.

Thumbnail of user horrorfecal
Spain
1 review
0 helpful votes
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October 13th, 2023

15 FIRST PALLETS SENT TO MY $#*!RY: NO PROBLEMS. HAPPINESS 85%
16TH PALLET: ENORMOUS PROBLEM. QUICK RESPONSE AND DILLIGENCE. HAPINESS 150% WILL CONTINUE USING THEIR SERVICES.

Thumbnail of user chrism329
Chris S. – MyGermany Rep

Danke Stachild:-) We look forward to serve you!

Thumbnail of user pranveevmanas
Germany
1 review
0 helpful votes
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October 13th, 2023

Ich bin extrem begeistert: hatte eine hübsche Tasche entdeckt, die nur innerhalb Deutschlands versandt wurde: nun habe ich selbst eine myGermany-Adresse. Schneller günstiger Versand per Fedex. Extrem netter Support von Dora per WhatsApp: hatte Anfangs ein paar Fragen. Gerne wieder. Danke Dora

Products used:
Bag

Service
Value
Shipping
Quality
Thumbnail of user kamruls1
Bangladesh
1 review
2 helpful votes
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February 1st, 2024
Verified purchase

Basta entrare in questa agenzia per trovare persone serie e competenti. Io e mia moglie siamo stati assistiti fin dal primo giorno e per tutta la trattativa. Gentili e competenti nel settore.

Thumbnail of user chrism329
Chris S. – MyGermany Rep

Danke Kamrul:-)

Thumbnail of user sergiotailorgus
Ukraine
1 review
0 helpful votes
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November 6th, 2023

Nur ein ekelhafter Service! Du solltest besser in diesem Büro herumgehen! Es fühlt sich an, als ob der Support einmal pro Woche reagiert. Alles ist SEHR LANGSAM UND TEUER!

Service
Value
Shipping
Returns
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Thumbnail of user chrism329
Chris S. – MyGermany Rep

Hi Master F, we are not able to match you to any of the shipment. Please respond here with any reference numbers that we can check your case!

Thumbnail of user anastasiosd1
Greece
1 review
0 helpful votes
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January 30th, 2021

Aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

Service
Value
Shipping
Returns
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From the business

International Mail & Package Forwarding Service from Germany. We provide you a German Shipping Address and outstanding Mail & Package Forwarding Service!

Company Representative

Thumbnail of user chrism329
Chris S.
Typically does not respond to reviews

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