MyGermany

Communication with Johanna and the rest of the staff is excellent. She responds to your concerns, very promptly, warmly and kindly. The high ratings and rave reviews that myGermany gets from others say a lot about how you can trust myGermany, just like the country itself and its products. If you want to ship high-quality items from Germany that you cannot find or you cannot ship to your country, myGermany is the place to be! Shipping made easy...

We are using their service after switching from other German address provider and I am delighted that we did it. They are always helpful and responding to all our queries very quick. On top of that prices are very good. Definitely recommend this service.

I have used mygermany many times and are always satisfied with them.
During COVID-19 there are some delays but that goes for all company's. Helpful customer service when you contact them. I'm Very pleased and can highly recommend them.

This site is a scam! Unbelievable coming from Germany right!? Almost all buttons don't work and after you buy something they don't contact you! I bought a 10 usd item and they want 50 euros for shipping! Is this a joke?

Top service - saved me a lot of time, especially dealing with customs and requiring a German address. Things were shipped at a very competitive rate and timely. Answered questions within a business day

Ordered an expensive express shipping. Due to arrive in 1-2 days its been 5 days and the item will arrive tomorrow(hopefully).
1. For unknows reasons they declared over double the price I did, which resulted in inflated custom charge
2. What the point of 250 euro express urgent shipping if it takes a week like a regular shipping
3. Full of hidden costs, i was expecting costume charges only but upon receiving the item encountered charges like size fee, laptop fee and double charged for insurance.

The shipping costs with the hidden charges and inflated custom charges will amount to be hgiher then the item itself and I did not got it in time.

Currently dealing with PayPal to reach some sort of partial refund.

We needed a painting shipped from Germany to USA (where we live). We were looking for a company that would take care of all the details in Europe: shipping from the auction house to myGermany warehouse and then to US. myGermany was a great choice! They helped us through the process and made it easy. We appreciate your help!

Have you ever had a "where have you been all my life" moment?
Well that is what happened when I first worked with myGermany.
I work as a logistics manager for multiple companies and mygermany is truely a blessed; cutting my shipping expenses in half, reducing the number of packages that I need to track, and providing me with a transparent interface where I have a clear overview of all my shipments.
Excellent prices, excellent delays, excellent repacking, excellent customer service, excellent everything, cannot recommend these guys enough!

I would like to give 5 stars for MyGermany services, because they have a very good service, but one thing made me sad for a few days. I used the calculator on the MyGermany website, and it show a lot of options. I choose one of them for 58. When I try to ship my consolidated package from the outbox, there was only one option for 180. I have tried to contact by e-mail, but no answer for a few days. The next step was the online form. Finally I have got an answer from Eva who make me happy again with a lot of shipping method. Thank you Eva:-)
Now I can trust again in MyGermany and recommend for everyone.

Very unprofessional, I contacted them on June 16 trying to arrange pickup and international dispatch of an item I have at a warehouse facility in Germany. I have yet to hear back from them. I also sent a followup message to them on 22nd of June and still no response. Imagine a company ghosting you like this when you are offering them your business. I can't imagine what things would be like after you have entered into an agreement with them and they have the upper hand.

Very professional and useful service. I bought some staff to a German shop that was not able to ship to Italy. I used myGermany freight forwarding service, and everything went through smoothly. Thank you guys.

I think it's great, I can order stuff easily perhaps too easily! I accidentally ordered something due to the one-click settings and had to cancel it! I've got clumsy fingers! I've turned that off in settings now. It does everything I want this shop.

Very Professional but also very personal Marta answers all of your questions very quickly and my garments were delivered in perfect condition to my front door. I have already put another order in for more garments and am of course using myGermany for delivery

Great way to ship from Europe. The multiple delivery choice is very handy, like Amazon often does, like any serious company does in 2020. Professional service even in the hard times of COVID-19. I have used MyGermany's service for a few times before, never disappointed.

I cannot praise myGermany enough. It was a very tricky order with all the different elements and changing of the order. They were very professional throughout the process. Answered any and all questions I had in a timely manner. The goods were received well packed and no damage. I would certainly recommend them.

Yesterday the myGermany person took extra care and knocked hard and rang bell twice. This was very important package and I would have missed it had the myGermany not gone the extra steps to ensure package delivered. The package contains live animals so it was critical to get shelter and care for them. High praise and thank you for professional work!

MyGermany shipped my package to Poland without any problem. I ordered my items to be consolidated in one box, and while the items were quite large, they still managed to do it and secure it with buble wrap. Would use them again.

I am very happy with the service provided by myGermany. I used them to place an order on the Google store and the package arrived quickly and safely to me. They also refunded me when Google decided to refund all Stadia HW purchases.

When I have used myGermany for shipping what I ordered has always arrived when expected without damage. This has not always been the case with other carriers. Even around Christmas things arrived when they were scheduled to.

The experience was really awesome. I got a timely information about the state of my package on arrival, I was offered a concierge service that was really fast and affordable. I also got my packages well consolidated and weight reduced. I would always patronise myGermany anytime I need a virtual German shipping address and concierge services. I would definitely recommend to anyone.

MyGermany workers are the hardest working individuals. They battle the weather, animals and people of all kinds. They work long hours and holidays and yet they still manage to be very friendly and helpful should they see the need to be. All while tackling these obstacles they are efficient and deliver packages and mail in a timely professional manner.

I bought a stand-up paddleboard from a merchant in Germany, and used myGermany to have it imported to the United States. Since it was considered a large/bulky item, the original plan was to have it shipped by ocean freight after having a crate built for it to prevent damage. However, to my delight, it was air shipped to my door and arrived 1-2 months earlier than I originally expected it to, and in perfect condition. Johanna communicated with me regularly through e-mail to provide me updates when I had any questions. Great experience. Thanks!

MyGermany is really good, if you have no access to the german market and try to buy something there. Plus, they make sure, the packet is packed properly, so no suffering under Companies, which like to use my packet as punchingball.