MyGermany

After buying a hobby rail way in Germany, I had to ship it to Australia. My Germany took care of the transport and the paperwork. The very sensible packaging process was very professional and everything arrived well protected in Australia. Well done!

Their online estimator grossly underestimated shipping charges, but you do not learn this until it is too late to return the item. Then they tell you that you can have a small discount by leaving positive online reviews. Their customer service is so slow that the process has dragged out now more than 6 months. I paid for door-to-door delivery and was afterwards advised that they would only deliver door-to-port and that I was responsible for additional delivery charges. When I complained they only responded after I left a bad review, and with vitriol. I paid for tracking and when I asked for an update on the status of the parcel, which was only tracked to Hamburg, they sent me a very rude email. Avoid dealing with these people. I have no confidence my item will arrive.

I have used my Germany services several times for shipping items from German e-shops to Greece.
They provide professional service, always having clear and quick communication when needed. Their platform works great, most of the times you do not even need to contact anyone. Small delays during lock-down periods but besides that, very quick.
Shipping costs can be calculated beforehand so you will be aware what you expect to pay. Also freedom to choose the courier service of your preference.
Great service overall.

To all persons inquiring about whether or not to use MyGermany, I can honestly say it will be a big mistake and regrettable. I have lost over $4000. 00 in merchandise which was sent from Sweden to MyGermany. After countless emails sent to their customer service, if when they do respond, has just prolonged the inevitable of losing my money. Lies, deceit, unprofessional, incompetence. Etc. Are some words that can be used to describe this company.
In consulting with Fedex, they have informed me that no such packages from MyGermany addressed to me exist in any of their ware houses in the lost and found areas. MyGermany has said they will file a claim with Fedex and give us a refund, however when I asked MyGermany to provide me with the correspondence, I received no response from them; this has been going on for over a year.

First time I am using myGermany services. I ordered an iconic desk from nickel, and It arrived in 2 days international express shipping.
Just before that, I got the option to have a look inside the box with pictures that myGermany took. But most important thing - the clients services was professional and personal!
Dora helped me to understand the process and answer every small question I had as it was the most important.
Also, always felt I can keep asking because the personal treatment.

It's not obvious to get this level of service. I appreciate it, and would definitely will recommend to try it.

Thank you,
Jacob

Greatly recommended!
Especially if ordering many items from Germany, then consolidation works great!
Great care in safe packing! The best i've seen from many forwarding services i'm working with.
Polite and easy to work with.
Very pleased!

I have been using myGermany for a couple of months now and I am very happy with their service especially with their customer care. Any issues I had were resolved very quickly. Highly recommend. Manual consolidation is done safely and professionally to reduce shipping costs.

I am a customer of MyGermany since 2017, constantly using the services. Always the best customer service, fast processing of my packages. Great shipping rates. And they will do anything possible to accommodate any special and difficult requests. Highly recommended.

Very friendly and professional service. They are always on time and flexible too if you have an enquiry about your shipping. As a user with multiple forwarding address worldwide, I certainly recommend them to anyone.

We have been using myGermany for over 6 years now, they keep our packages until we trigger the on-shipping, never anything missing or anything damaged, totally reliable service, nice people to deal with if a special sending. Keeps us connected to home!

Courteous service from a great company. MyGermany give helpful information on expected arrival dates, correct shipping boxes to use and most reasonable rates when shipping near or far. Letter carrier lets me know when my package is delivered by ringing my doorbell. Deliveries on time every day.

A very competent group of people who made the whole process of buying tires for my car from Germany and shipping them over to Pakistan. In fact I used their concierge service for a nominal fee. It's like having my own personal shopper or assistant. Highly recommended.

We have been sent more many parcels through MyGermany to Oman during the last four years.
Processing was always fast, they responded to our queries promptly, their charges were competitive and packing was excellent.
I can highly recommend this reliable company.

I've used myGermany twice now to send products from Germany to Indonesia and both times everything went perfectly. Great service and super reliable. Will definitely use them again in the future! Thanks Johanna

MyGermany is the best service of its kind! I have been using their services for years and they always notify me on time of receiving packages, carefully consolidate and pack at my request and promptly ship to me! The best!

I worked with the founders of myGermany.com on a consulting project to develop a part of the website for them. My experience is only positive, both Christians are really professional in what they're doing, very nice to collaborate with. Pure German precision, quality and effectiveness.

Highest recommendations.

Was wary of using any package forwarding service in the first place but their customer service changed my mind. They were very responsive and saved me a lot of money, especially since the store I bought from had extremely high shipping rates. My shipment arrived in 7 business days (early)I'm beyond impressed with their service and how smooth the process was. Honestly I'm just really surprised. Will definitely use their service again!

I am very happy I found MyGermany for my international shipping needs. The shipping costs are way below those offered by many other companies, and the drop shipment option is a bonus! Customer service is awesome, another big plus.

Marta, Johanna and all myGermany crew, big thanks for your service and effort you put into making it happen on time.
The package arrived on Saturday, as you have promised, so it turned out that my initial worries were baseless after all. It was my first experience with you but definitely not my last.
I hope to have the pleasure of doing business with you in the future... with a few necessary adjustments. On my side))
Best regards,
Pavel
Bangkok

Mygermany has best online system for creating data entry about receiving and shipping. They have the best location to ship-out package that reduce time of delivery. The are very helpful with customer services. I have experience 4 german forwarding for 7 years each week; Mygermany is top of the line. Alan.

I have used your service 6 times so far, and every time I'm surprised how fast d delivery is! Excellent relationship with customers and even better price! This kind of excellence is rarely experienced with online delivery!
I recommend it to everyone!

Very helpful service staff who arranged all I needed for a large shipment from Germany to Singapore. Everything arrived very quickly once details were confirmed and all in order. Definitely reliable and will use them again when I need.

Thanks Chris, Eva and team from myGermany!

I have used their services several times now and I can say will continue to do so. They are very precise professional, fast responding and simply really good. I am happy to be their customer. Thank you for making my life easier.