MyHeritage has a rating of 4.2 stars from 4,502 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyHeritage most frequently mention family tree, customer service and support team. MyHeritage ranks 1st among Genealogy sites.
Lana M. Spent a lot of time with me in successfully assisting the transfer of two Family trees from my account to my wife's account.
So now we have all our family trees on the one account which makes life easy as we no longer have to change accounts to view family members that we are researching together.
Lana was very patience with me and was able to assist with some computer shortcuts whilst allowing me to master the download of family files from my account to uploading family files to my wife's account. So now we both work on the same account with common families.
My wife also mentioned that she appreciated Lana's patience with us during out time with her
For the experience I feel more confident in using My Heritage programme, thanks to Lana.
Keith O'Malley
Sydney, Australia
My husband's DNA kit was lost in the mail on the way to the lab in Houston. I emailed the company and the next morning I got a reply saying that they would be happy to send another one to us (free) to replace the lost one.
Happily the kit turned up shortly thereafter and MyHeritage didn't have to send it after all. We are waiting excitedly for the results of our samples. Thank you.
As a long time user of the program, I recently ran into a few bewildering situations - discrepancies between my data on my hard drive and the online version, and needed to get help from the site. I corresponded initially with their Support Team, which was answered by Mia, who then saw the matter through to the final conclusion.
This is to simply state that the help I received was extraordinary in all ways and my problems were either resolved or in one case cleared up as to the root of the issue, which was out of the website's area of control.
I have around ******* person on my web family tree once they have deleted it by mistake with no back up. For the second time they have lost a lot of critical information, now they have done it again!
I am waiting for 4 day for a solution but still nothing.
They don't car about losing years of working
Very disappointed that Ive been unable to contact the support team in the uk to discuss the lateness of my DNA results. Every time I have been told by the automated voice to call back later. My husband had his three weeks ago. I have tried at different times of the day and it makes no difference at all.
Dear Christine,
I'm sorry to hear about your attempt to contact our support team and I will do all I can to help you as soon as possible.
DNA research is currently a very popular subject and we at times experience a high volume of questions from the millions of our members. I totally understand how bothersome it may be to get that automated voice message and I sympathize with your efforts.
We absolutely value your membership and overall member experience and I'd like to personally assist you in tracking our DNA results as soon as possible.
Please write to my inbox from your registered e-mail address at rafael.vipsupport@myheritage.com so I may verify and locate your account.
You are already my first priority here today and I will be looking for your e-mail.
Happy to help
Rafael
MyHeritage
My problem was solved! I was very disappointed when Family Tree Builder would not sync with the My Heritage website. After a few emails back and forth, support decided they needed to connect to my computer. I was a bit alarmed but was reassured it was very secure.
At the agreed time Eden connected to my computer, and through some magic solved the problem. And tested to make sure it worked!
He also helped me to set up so that the right person was on the opening page
I was very impressed. Thank you very much!
I made a mistake and in trying to correct it deleted about 700 years of genealogy from the 17th century back. I was nearly in tears when I called and Mark C secured my call and with a few helpful suggestions got me right back to the information I thought was lost. I was so grateful for his help. I have found my investment in MyHeritage.com to have been worth the cost, and the 24/7 help to be excellent and delightful.
For my second need of assistance in past months, I am very pleased to report that I enjoyed the same exceptional courtesy, patience and understanding that I experienced while resolving my previous situation.
Different helper, same outstanding service!
I had a rather complicated problem, due to my error, and an old corrupt yahoo account. Kevin, in the MyHeritage support team assisted me in resolving the problem. Quickly and efficiently, and he was very knowledgeable, Great job..
I have had no response after money was taken from my account. Had tried numerous times to cancel my free subscription and tried phoning the number doesn't connect. Email no response... an absolute nightmare... but I will not give up they will give me a refund...please do no use this site.
Hello Angela,
I would be more than happy to assist and follow up.
Please contact me at Shane.vipsupport@myheritage.com from the registered email address of your account at MyHeritage. In addition, please provide a direct link to this review.
Thank you,
Shane, MyHeritage Team
Answer: My issue was the automatic renewal without any kind of courtesy reminder prior to the effective date, as other businesses do. Advising one year in advance is a poor business practice. When I contacted them immediately on the renewal effective date, they refused to cancel and offered me a 25% discount. They eventually gave me the full refund but it was due to me turning it over to AMEX to resolve. I do however agree with the advice to base your renewal on your own personal experience.
Answer: You can find your site subscriptions via MyHeritage homepage - pull-down menu on the right upper corner button "Settings". Then click on "My purchases", and button "Site subscriptions". Click "View details". The details contain section "Cancel subscription". Maybe you can get advice by mail from MyHeritage support team (support@myheritage.com).
Answer: If you are looking to get as many connections to your tree that you can, use My Heritage. If you want flexibility in who is added to your tree, use Ancestry.
Answer: Dear Jonathan and fellow users, In regards to the FTB not working, I may have found a solution, please follow these directions. Please right click on the FTB icon on your desktop, and click on 'Properties': Once you have opened the 'Properties' menu then click on the 'Compatibility' tab: If the field "Run this program in compatibility mode for:" is checked, and it says below "Windows 7", uncheck the box. Please let me know if this has solved the issue. Should this not work for you then please get in touch with the support team at support@myheritage.com from your registered MyHeritage email address and a friendly representative will help you at the first available moment. Kind Regards, Dean, MyHeritage Team.
Answer: Probbably you should like to know what are additional charges - described on MyHeritage site: Help Center > Account and Subscriptions > Subscriptions Whats the difference between a FAMILY SITE SUBSCRIPTION and a DATA SUBSCRIPTION? A Family Site Subscription (Premium or PremiumPlus) entitles you to increased storage on your family site for people in the family tree, photos, videos and documents. A Data Subscription entitles you with the access to billions of historical records in all the collections in SuperSearch. You also get unlimited access to Record Matches, including confirming and rejecting matches, if you have a family tree on MyHeritage.com. In addition, you can save and extract information from historical records you find in SuperSearch or get with Record Matches directly to your family tree.
Answer: Dear Susan, Thank you for posting your question to us here on SiteJabber. I agree with Sandra in that you should write to the support team from your registered email address to support@myheritage.com and a friendly representative will be in contact with you at the first available moment. Trusting this has proven useful. Kind Regards, Dean, MyHeritage Team.
Answer: I believe a direct ancestor is someone without whom you would not be here. All your other ancestors are indirect.
Answer: Julija L. A: Probbably you should like to know what are additional charges - described on MyHeritage site: Help Center > Account and Subscriptions > Subscriptions Whats the difference between a FAMILY SITE SUBSCRIPTION and a DATA SUBSCRIPTION? A Family Site Subscription (Premium or PremiumPlus) entitles you to increased storage on your family site for people in the family tree, photos, videos and documents. A Data Subscription entitles you with the access to billions of historical records in all the collections in SuperSearch. You also get unlimited access to Record Matches, including confirming and rejecting matches, if you have a family tree on MyHeritage.com. In addition, you can save and extract information from historical records you find in SuperSearch or get with Record Matches directly to your family tree.
Answer: Dear Carolyn, Thank you for posting a question here on SiteJabber. I would like for you to as advised contact me directly at support@myheritage.com from your registered email address and also place my name within the subject of the email to ensure that you are forwarded directly to me. I will be more than happy to assist you with any questions or problems you may have. Looking forward to hearing from you. Kind Regards, Dean, MyHeritage Team.
Dear Monica,
I'm sorry to read your low star review.
I'd be glad to assist you on a direct basis. Please contact me at "catarina.vipsupport@myheritage.com" so I can investigate the issue you are experiencing as soon as possible.
Kind regards,
Catarina,
MyHeritage Team