MyHeritageReviews 6,372

I was in My heritage DNA since 2022 were the change of services was $50, this year the changed me over $300 even do I wrote to customer services to cancel the SCAM subscription.

This is an scam, there is not update since 2022 to now. Processing charges without providing services. I called then and emailed many times to get my money back without luck.

They are scams

I wanted to download my raw DNA file and attempted to do so using the instructions listed on the MyHeritage website. The option to download was not there. I then attempted to find out why this is by contacting their customer service but it only gives me the option to use the knowledge base which gives the same instructions that don't work. In order to speak or email a customer service representative you have to pay and go premium. Stay away from this company. Their results are basic at best and you cannot do anything with YOUR DNA as they keep it under lock and key evidently.

I have been trying to find a branch of my family tree where we have lost touch over 90 years ago. As a result, I am looking for genealogy sites that can possibly identify links, documents, information that can assist in my research. Before committing to any purchase, I have a few key areas that I test and work through to confirm if any of these sites are viable and worth my time and money. I have not purchased this product but I participated in their "trial" offer and the fact that they do not provide the full experience causes suspicion. Anything of worth that I wished to review, required a payment of some kind. I don't think they can deliver on what they're trying to make you think they offer. I found that they only provided a basic level of service in the trial offer and were trying to UPSELL on everything else. They also indicated that there were links to additional information in my tree. I found each reference was something where I had already done some simple internet research and had already found this information. The emails were "baiting" me with information that I knew went nowhere. So right away I was turned off by that.

The emails that I keep receiving that are supposed to provide additional information on people that I am looking into, is all pulled from other websites that I have already found. They do not provide any new information that I am not already aware of. The data mining that they do is no different than I have been able to do myself. There is no "value add" that I can see that is provided by this and based on other reviews that I have read, I would not provide my billing details even if you offered it to me for $1.00

I have tried the photo restoration and colourization and I will say that these tools are of benefit. They do provide decent upgrades to older photos.

A few years ago I tested and part of the ethnicity showed north African and Nigerian. I rechecked it yesterday and that part disappeared

Useless scam. Doesn't really work at all. Very expensive and they charge 179,50€ a year from your Paypal account without notice, and it's impossible to get someone to answer your emails. Seems that their only goal is to cheat elderly people.

They are trying to take money outta my account over and over for nothing. The sight says I have no subscription. This is bull $#*!. I've payed for the DNA part and nothing there either.

This is my third review concerning this untrustworthy Israeli-based company, My Heritage. As originally stated, I picked this company because they claim not to sell my DNA information. After seeing the horrendous acts in the Middle East, they're misleading propaganda war of information, not excluding the blatant lies to the people of the world. The world's media reported the introduction of artificial intelligence (AI), whose core operation is based on the use of personal, technical, and biological data that stems from our DNA information base. The report that makes me mad our taxpayer money paid every citizen in that country a $500-a-year stimulus check. I readied the reviews from other people on this website about how they're cheated because money's taken out of their accounts and customer service refused to return the money. All money sources must be taken by misconception or by force because they needed it to fund the war. As black people living in America, we are well-schooled on different levels of discrimination, especially the judicial system and local laws, not excluding corporations that create those laws. After waiting for a reply from the heritage team, which was ridiculous. My DNA was tested by My Heritage and Ancestry, and so was that of my first cousin, who is located in Africa. For some reason, his location did not come up as a DNA match, and we took the test at the same time. I wonder why? Everyone knows black people come from Africa, and that's as far as it should be known. For black people to connect with an African from their homeland, would strengthen the generational family bloodline. This is unacceptable, and I never realized the extent to which organizations secretly commit these acts of misinformation, or, should I say, denial of information. After seeing the tactics used in the Middle East war years of discrediting and destroying families in the occupied territory, psychological, and now biological weapons of mass destruction through the use of artificial intelligence. The sole purpose of AI is the systematic discrimination of minority races by any means necessary and My Heritage is this sugar that's sweetened the pie that's a lot of diabetes.

On November 24th, I bought a DNA kit and I still haven't received it. I have already sent an email, but I have not received a response. I also tried to contact the virtual assistant, but I didn't hear back. Upon checking with USPS, I found that the kit was not delivered due to an insufficient address. However, I verified that the registered address is correct. I am very disappointed! I still haven't received my money or my DNA kit.

They blocked me without warning. I understand that it should be due to my VPN, but on the other hand, I've been running on a VPN for many years, and this has never happened before. And I refuse to explore myself on the internet just for their sake - it is their duty to keep up with the times...

But the worst thing is, they do nothing to help me with this. They don't answer emails even though they say they will, etc. etc.

And every page or link that refers to contact or a phone number just leads to a knowledge base. This is ridiculous - Their support is so BAD.

Kindly,
//one of your (former?) best client

NOTE: the date of the start of the problem is earlier, this screenshot is a later retry to log in.

Incompetent organization and people working here. They are unable to send us the correct DNA kits. We pay to send it to them and they cancel the dna kit code for no reason and don't want to compensate anything so really not recommended. Ridiculous, laughable and incompetent!
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I bought a kit, they charged me the amount of 159.00 for an annual subscription, I asked for a cancellation and a refund of the money. They tried to give me an answer after 7 working days, but they didn't answer me, total disregard with the client.

Do yourself a favor and DO NOT EVER BUY their DNA kit. They never shipped mine. I have this tracking number from DHL which was ongoing for about 2 weeks. And after that, they suddenly removed the tracking number. +++ YOU CANNOT CONTACT THEIR SUPPORT ASAP. They have a useless Contact Us section on their website! How I wish i can rate this with 0!

My adopted daughter and I went to MyHeritage.com to explore membership for her. They ask you for information (names of parents), ask you to import a family tree from sites like Ancestry.com, etc. Kind of hard to do if you're adopted and don't have any of this information. Nowhere on the MyHeritage site did we see the option to simply join and get a DNA test kit. They did offer a trial membership, but that required giving the same information about parents, etc. too. Ancestry.com on the other hand was very easy to join. We considered MyHeritage.com based on reviews saying that it gives more information in regards to European matches. Oh, we also tried contacting MyHeritage Support. You either have to log in as a member, or create a membership using the information that an adopted person probably wouldn't have. No way to actually contact someone.

I wanted to experience this website last month (((for once))) and therefore I ordered the DNA test and that was it for me.
Now am surprised of cutting 129,50 € from my account!
I do not agree on any subscription and I am not interested in that and never have been. Thus I wanted to receive my money back and cancel all kinds of subscriptions! But I tried to contact the support and no one answered me!

I had my own sketchy information for my family history and was hoping I could see records etc to help me get more information, but No. I have spent 2 days building a family tree with information provided by me! MyHeritage just copied what I have provided, and I got absolutely nothing in return - just occasionally confirmation that my information given to them was correct. My partner re-activated a competitor site which he'd used in the past and in just 5 minutes I got more information than I got in 2 whole days. I would not recommend MyHeritage - a complete waste of time. There is a close competitor site which is infinitely better... go for that one!

Terrible experience. I went a day over the trial period and was charged £115 (laughably, a 'discount'). Customer service are nonexistent. Disgusting. Customer id *******226.

Customer support not responding. I used the site a few times and they somehow got me to pay the annual plan for mor than a 100 $. I wasnt awere of this and they arent responding.

If you get a trial and decide to not continue, be very sure you actually canceled. I emailed requesting a refund and for some reason they're requiring me to talk by phone "to help me with my request." My request is very simple, the kind normally settled even with a chat bot. I want a refund.

Also, when I initially contacted Support, I was told I would receive an answer in 5-7 days. That was not the case and I'm having to constantly follow up with them to get someone to be helpful.