Overview
MyHeritage has a rating of 4.3 stars from 4,629 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyHeritage most frequently mention family tree, customer service and support team. MyHeritage ranks 1st among Genealogy sites.
I called because I was confused about some things with my ethnicity estimate. I had uploaded my DNA report from Ancestry.com to My Heritage.com and I realized after that I had only uploaded a partial report (my original download from Ancestry.com was interrupted and I had forgotten to delete it after getting my full report, my fault). The man who spoke with me was very helpful and told me that, if I wish, I could delete my first DNA sample/ethnicity estimate and start over with my complete DNA report. I did. I feel really good about my conversation with him. I wish I had asked him to tell me his name again. Thank you mystery man!
Hi Thanks for the help, but it didn't solve my problem, I searched for my lost DNA kit and I got you a phone number to an email center that has thousands of packages to handle. What I need is a shipping number from you.
Sincerely
Susanna Lindh
I had a question about GENI and Marcus was very helpful in resolving my problem. I read some of the negative reviews and am surprised at the remarks. I have found MyHeritage very accurate.
For the person with the Hungarian DNA problem you need to better understand how DNA is passed down. My daughter's DNA, not MyHeritage, shows only 1% native American and we have a proven line to a native American heritage.
Bob Jones
AaronB was most helpful when I called about my password change, my email address was refused and I was quite worried. No need, he reset my password and sorted my email problem. He was very patient with me being an old lady of 68.!
My heritage has been amazing and helped me research my genealogy to beyond belief. With confirmation on google I have gone back to 317 BC on my fathers mothers side. Unbelievable. In Syria one fought with Alexandra the great. Came through Mesapotamia, Turkey, Germany, Sweden Norway France and into England with Wm the Conquerer. Love My Heritage.
Just a word about support: They really do get back to you and are dedicated to solving your (or their) issues. Their first level support on my first contact sort of missed the point of my question and sent me some boilerplate documentation indicated that he hadn't read my question, but after I got through to Shlomi, the responses were prompt and excellent. I even got responses early Sunday morning, and on a holiday--exceptional service!
I am from South Africa, and my package had some issues going through our postal services. I contact the the team and they were able to help me effieciently and fairly. It is a shame our postal service messed this up becuase I was reeally excited about the DNA test.
I ordered a kit Jan 7th 2019. I got an email say the results would be ready March 7th. March 6th I get informed the rest wonder be available until March 24 the through April 24th. Really? 3 to 4 months waiting for results. Don't use myheritage!
Dear Darlene,
I am sorry to find your low star review.
I apologize for the inconvenience of your results being delayed. I understand that you are awaiting your results and we are aiming to provide them to you as fast as we can. However, testing times may vary and the expected dates for the results are therefore estimates and do not represent a guaranteed delivery date.
We are currently upgrading the chip used for DNA analysis to a new and more advanced version. We are conducting this transition to the new chip with great care and diligence in order to provide you the most accurate results.
If you have any further questions regarding your kit feel free to email me at shane.vipsupport@myheritage.com
Kind regards,
Shane, MyHeritage Team
I couldn't synchronise to my complete site; it always linked to the basic site with only 250 persons. It was difficult to get a phone-connection at first. But... Eve helped me from the beginning to the end: I could explain my problem and now everything is allright!
Very kind support. Had not good feedback from the facebook webpage.
I contacted facebook because i couldnt find the support email which at the end i found and provided me with the reply i was expecting
I uploaded my DNA from Ancestry to my heritage. Com. I know for a fact my moms side of the family is Italian. I've even met my great-grand parents. Ancestry had it right. But my heritage was laughable, it had no Italian listed there. According to Ancestry I'm 80% Italian. With my heritage I had no Italian. Lol I told them to delete that nonsense.
Dear Carol,
I regret to find that you are unhappy with your DNA ethnicity estimate results. Your feedback is very important to us as we work on bettering our current DNA research experience for all of our millions of members worldwide.
While your concern is understood. It is true to consider that different DNA test providers have various ways of analyzing your DNA. That being said MyHeritage offers a distinct approach to how your DNA results and ethnicity is presented and used with your genealogy research.
Currently our genetic models are based on 42 ethnic groups referencing different ethnicities around the world but this is due to grow larger in the very near future as more references are being studied and added to our ethnicity estimate model.
While it is true that MyHeritage is new in the field of DNA testing, we have been credible in the field of genealogy and research for over 14 years. That being said, we take family research very seriously and have already implemented more tools to help you research your DNA results. Some popular features that have now been implemented with your membership is DNA matching, ancestral surnames and our SmartMatch feature. These features will match people that you have defined in your family tree with people in other family trees all over the world and has been proven to help millions of our members research their family story and DNA.
If you are in need of any assistance with using these features or if you have any questions, please feel free to send an e-mail to my inbox from your registered e-mail address at rafael.vipsupport@myheritage.com. I would be happy to help.
Their support person, Maya, did an exceptional job in assisting me with resolving issues I was having with their Family Tree Builder software.
I work in the tech support industry so I know when someone is knowledgeable and good at their job and she did a great job in helping with my frustrating issue.
Immediately started trying to build a tree using my grandfather who was a state senator, a colonel in the US Army, and a very prominent businessman and I could find nothing of consequence in the MyHeritage database. If one so prominent as this was lacking for data then finding my European relatives was a non-starter.
Dear Thaddeus P.,
I'm sorry to read your low star review. I would be more than happy to help you find the best membership that fits your needs if you are interested. Please feel free to contact me with your account ID number or registered email address of your account with MyHeritage to john.vipsupport@myheritage.com if you would like more information. Thank you.
Kind Regards,
John,
MyHeritage Team
Maor had wonderful knowledge of the process and guided me with patience step
By step to inquire of my grandmother's information and how to add it to the family tree.
So pleasant to work with and kept encouraging me step by step through the process.
I would like to commend the Technical support staff in resolving an issue with synchronizing between FTB (Family Tree Builder) and the Family web site. It was a complicated (buggy) problem which took 3 different support people a while to figure out and fix. Ron, the last support person to work on this was very patient and helpful during the whole process.
When they charge you for the coming year, they do NOT notify you until after they charge and they refuse to cancel or refund me. I was charged $230 and called to cancel the service. When I said no, I want to cancel, they simple refused and charged my credit card the full price. Google them carefully and you will find this is a FREQUENT experience. The service is NOT that great and the site is full of bugs. Do not be fooled by the "free trial".
Dear Michelle,
Thank you for your review here on SiteJabber.
Please contact me from your registered MyHeritage email address to support@myheritage.com and also place my name in the subject line. I will then once I receive your email look into this for you.
Kind Regards,
Dean,
MyHeritage Team.
Recently I needed help resolving an issue with DNA on MyHeritage. I received prompt and thorough help in resolving the issue even in these trying times of reduced staffing. Thank you MyHeritage for your help!
My account was overcharged as vat ontop of what was the "offer" was not explained. Phone calls back and forth and finally spoke to a manager today who tried offering me everything under the sun to stay! I explained that I want my money back under the sites guarantee. She told me it will take 14days and I will be sent an email. I asked for her email address and she kept saying that it will be in the email, eventually I got the email address from her only to send her an email saying confirmation of my cancellation and refund has not come through lo and behold the email address is invalid! I do g hold out hope for my refund. Disgusted with the customer service
"ALON"... Thanks for taking my call..." You were very helpful "..."Will give you a 5 STAR RATE FOR YOUR EFFORT " I did receive my DNA results a couple weeks ago... And will give you a call when I receive my spouse's initial results, so we can go forward with the process tracing just where both of our Families originally came from... We do have quiet a bit of confirmed information already... Just need a little more detail as to the Country of Origin... Thank You very much.
UPDATE: I contacted my bank and provided all the details regarding this scam transaction and fact of refusing to do a refund. And trey refunded me FULL value. So do not hesitate to contact your bank and ask them to open a dispute. But just after 1 minute after I got email regarding the refund they contacted me and said that, they did it cause of my review here (when I got phone call they told me I can only get 30% refund.). THIS IS TOTAL SCAM, guys from the US please sue them for such transactions. Cheers.
Never get an account there! They got a trial account for 14 days and asks you to provide credit card info. After 14 days passed they charged 120$ for a year subscription. I didn't ordered it, I wanted to try it and forget if I don't want it anymore. Their policy says it has 30 days of refund. DO NOT TRUST THEM, they just ignore their own ToS. Good job, MyHeritage!
Dear Linky,
Thank you for your review here on SiteJabber.
Please write to support@myheritage.com from your registered email address and also place my name in the subject line. This will ensure that you are forwarded to me and I will look into this for you.
Thank you for your cooperation and I look forward to hearing from you.
Kind Regards,
Dean,
MyHeritage Team.
Start your family tree by entering a few names, and MyHeritage will do the rest. MyHeritage’s matching technologies for genealogical research will automatically find new information for you in a diverse collection of 47 million family trees built by users all over the world, and in a huge database of 20.1 billion historical records.
The historical record collections include vital records (birth, marriage, and death certificates) from 48 countries; census and immigration records; gravestone and burial records; and much more. Learn more.
Scan and improve your family photos with MyHeritage’s AI-based photo features: repair scratched or damaged photos, colorize black and white photos, bring blurry faces into focus, or even animate your photos.
The MyHeritage DNA test reveals your genetic origins across 2,114 geographic regions with a simple cheek swab, and matches you to relatives you never knew existed in MyHeritage’s DNA database of 7.8 million people. Your DNA results are private and secure, and will never be shared or sold.
- Visit Website
- Lehi, UT, Israel
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Genealogy Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Susanna,
I regret to find that you are having issues with the shipping of your DNA kit.
I'd be happy to assist you on a direct basis. Please send me an email to "catarina.vipsupport@myheritage.com" with the details from your registered email address.
Kind regards,
Catarina, MyHeritage Team