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MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
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Through My Heritage, I have uncovered hidden facts of my family and confirmed stories related by my parents. My tree goes back as far as 1450.
It's easy and affordable to get your DNA profile, however, it's rather frustrating to decode all the information that is received. I find the family tree hard to navigate on the screen. Aside from the initial cost, it'll cost extra if you want to gather more information. Very limited actual family history with only the initial payment.
Tools easy to understand and use. E.g. Family Tree many options, dna common matches, Auto Clusters, Theory is okay, but when you see a problem...not the same tree as another user but they are using my family line, it is hard to get a response from them to make the connection. When there is an error in my Family Tree line it does not allow you to delete the person that does not belong. So on and on the problem goes not corrected. Not good. You should always be allowed to correct mistakes in you Family Tree.
I have got to know a lot about certain parts of our family which we did not know about. Also, who we are related to!
I have mainly distant DNA contacts. 3rd/4th/5th cousins. I am amazed so many people and have no clue how we might be related. I have found a few genuine connections which are really interesting. I have a connection to an important person in Irish history which the family never knew. Hope to learn lots more.
I get regular information on family or possible family member's
Difficult to use. Very expensive for what you get, lacking search data.
For a long time since I had Ancestry DNA done, I did not have too much contact with them. From the moment I received my DNA results I have received "connections" from you constantly and find it easy to add additional info to any entry in the tree. I have more than one tree on my account, McGuire (Materanal side) Rutherford (Paternal) and Daley (my wife's, from Jamaica). When I review some of the names, and it shows maybe 9 people connected to that name with a description like "brother's wife" I do not know which brother it might refer to. I saw somewhere that it has been updated to show a family tree line to remedy that, is that an update that I have to ask for?. I would like to know if there are any updates to the program that I can get or does it come automatically. Thank you for now,
Des. Rutherford
DNA sample envelope was returned by Canada Post because it did not comply with prescribed format and information for customs purposes.
It was immediately sent again and I am awaiting further developments.
I received and sent back my DNA kit June 22,2024 and as yet, never received the results.
I contacted My Heritage many time and finally was told a new test was sent to me August the 12th. So far I've not received it. I'm most discouraged. The My Heritage website does not include a phone number to contact so I could not even speak to someone in person.
As a senior in my 80s, I had wanted to find out more about my heritage. I was planning on giving gifts of tests to my children but will now use a different DNA source.
Hello Paul,
Thank you for your feedback.
I am really sorry to hear this happened. I was able to locate your account and I am pleased to see that the issue was already solved by my colleague who provided you with a replacement kit that should arrive to your soon.
Should you need further help, please do not hesitate to contact me from your registered MyHeritage email to dean.vipsupport@myheritage.com.
Kind Regards,
Dean,
MyHeritage Team.
Far too many on recommendations from you. Over 1000 don't know where to start to fix them. Family tree builder doesn't work and you guys couldn't fix it. I'm not a happy camper
It's very time consuming. I find with a large number of matches, I'm confirming the same details repeatedly
I was delighted to take advantage of a free DNA upload weekend with a number of kits I administer and that led to taking a full year subscription which allowed me to delve into matches that weren't on other sites. I was particularly surprised by the number of Irish close matches that were there which helped solve some family line issues. The chromosome browser was really useful although it would help if I could separate maternal and paternal lines there as many matches were on both sides. More colours would also be useful for chromosome matches. I'm not a huge fan of the tree design. I subscribe to another site which I find more intuitive. I can't afford to subscribe an annual fee and wish that I could have the option to subscribe for one month at a time where I could focus on research at an affordable rate and take a break when I'm not using the site. However, my overall experience with MyHeritage was really worth it and I wouldn't hesitate in recommending uploading your DNA there.
I have been a customer of MyHeritage for over 2 years. In a number of cases where I was researching a name ~ say Joe Bloggs, the search returned 6 Joe Bloggs names.
However when I checked through the various names Joe Bloggs, I found that actually there was duplication and triplication, in that the 6 returns related to 2 Joe Bloggs ~ and not 6.
It would be easier if records were merged, which would make them easier to research and be more accurate.
Similarly if searching for a Mary Soap, and an approximate birth date of 1890 is given ~ little point in seeing details of a Mary Soap,born 1630.
While the service is very good, if alot of the duplication, triplication,and quadruplication was merged, it would in my humble opinion be more helpful to MyHeritage customers.
Had no info about my Mother Alice. Spent years in regesteration office searching. Took a DNA test and found a second Cousin and then my mothers birt cert. That led to my Grandmother. Another hit with the DNA led to my Grandfather and then to the rest of my relations that I knew nothing about.
Jim
Not too much to say to help others. I leave that to them to decide.
I realise, how many relatives I could have. They are around the world.
It isn't the best site for multiple trees, if you built a central tree and then would like to build sub trees, it is near impossible to fetch the information from the main tree to build up your sub tree and so it means you have to redo the work. I hate doing this but with Ancestry this is possible and in many ways their tree building software is much more comfortable. The support at Ancestry is however great and the databases they have as well.
The main gripe is that they refuse to have a suggestion box or a feature request that would at least show their paying customers that they are willing to change something.
A real shame
Having started with knowledge of only around a hundred years back it's amazing to be able to trace back to the Viking era. So easy to connect to other users.
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Hello Brian,
We value your feedback and we are committed to providing you with a positive user experience
MyHeritage is based on subscriptions that offer various tools for genealogy depending on your research focus.
That said, we offer a free basic plan along with a number of different paid subscriptions, depending on what area you are trying to research.
A free Basic plan is a great start if you are just beginning the research of your family roots. A paid subscription includes our latest state-of-the-art matching technology or access to our extensive historical record search engine. These subscriptions can be canceled at any time, online, or by contacting our support team.
If you would like more information about our subscriptions to find the one that best fits your research needs, please feel free to contact me directly at dean.vipsupport@myheritage.com. I'd be happy to help.
Sincerely,
Dean,
MyHeritage Team.