MyHeritage

This appears to have been a total waste of our money. My heritage is very definite for 3/4 of mine being 3rd generation Germans (documented) and 1/4 scotch-Irish (by verbal background). It showed me over 78% British isles, over 15% Italian and only around 5% Central European.
My wife's is less well documented but mainly British and Alsace Lorraine and German areas. She was shown over 85% Scandinavian with most of rest Italian.

Received kit and sent it back but no response from My heritage after 3 + weeks. Supposed to be 24/7 support but every time I call I get "We are not available thank you" and call disonnects, and no email contact, so no way to complain. Recommend you dont use them, I think I have lost my money.

I am very grateful for the support I got from Dana (Dutch) to reorganise my websites and to explain about the use of Family Tree Builder. She was helpful, took time to explain actions to be taken and took good care that all my projects can now be found in one Family site. Thank you!

I recently called the support system for help with my DNA results. The staff that took my call was not only very helpful but as pleasant as could be. He listened to my questions and walked me through everything I needed help with. He was very patience and caring to my plight. Thank you so much.

Great software for creating your Family Tree, also prompt support service if you have a problem. I have done my family and a friends and are in the process of doing my husbands family. Would recommend this site.

I have subscribed to both MyHeritage and another genealogy site. My experience with MyHeritage has been great, and when I had an issue requiring customer service, my concern was immediately take a care of. The unusually fast, personal attention and kindness I was shown was without a doubt the best I have ever received from any company. I highly recommend MyHeritage.

Purchased 3 DNA kits 6 months ago. Took the samples and posted them back, and... nothing. Got no info back and impossible to contact them. Emails bounce back. Calls to their listed numbers fail. Thieves without a doubt

Very useful and ease to use! One place to centralize all the information regarding the entire family. And if you have family members abroad, they can also participate in their own languages. All family photos and videos organized in one place accessible to all members. And if you have any problem to operate the site, the support assists you very efficiently.

I was able to confirm family oral history, using the names and dates associated with Grandparents. The fun and exciting part were surprising details regarding the military service, states and country's ancestors came from. I enjoyed the journey.

I signed up for the wrong plan this weekend. When I called I was able to switch to the right plan with no problem. Lovely gentleman and a pleasure to work with. He even gave me a free months access to the data plan. I'm looking forward to using this site to perhaps break down a brick wall or two.

I was delving into the world of genealogy and MyHeritage was a great way to get started. Although similar information can be found at some of the other paid sites, MyHeritage does have a variety of levels of paid services that let you mix and match what you need.

Markus was very helpful to me today. Its been a week and I haven't received my kit due to the absence of my apartment room number in my address, but luckily Markus helped me fix that and now I have a replacement package on the way. Thank you Markus

My tech problems where answered and repaired within 12 hours. Thank you My Heritage, you where patient with my explanation and quick to send me a reply to repair the problem. Samuel was polite and very efficient. I will stay with MyHeritage if I can continue to afford it.

My credit card had been compromised so I needed to update my information. When trying to enter my account number to up date my information for billing, the system cut me off and disconnected. After four tries, I tried customer service and got through. The lady stayed with me and walked me through an somewhat confusing procedure to update my payment method.

The data breach was scary but no harm was done. Good thing financial info and other sensitive info was well protected. Lesson to all companies is to have two-step verification from the very beginning when people sign up. MyHeritage should have known to do that. Otherwise, all is well!

After 10 banking days I still do not have my refund for Invoice *******. First email indicated I would receive refund in 5 - 7 business days. Not they change the time frame to 7 - 10 days. Continual poor service and lies.