MyHeritageReviews 6,365

This is my third review concerning this untrustworthy Israeli-based company, My Heritage. As originally stated, I picked this company because they claim not to sell my DNA information. After seeing the horrendous acts in the Middle East, they're misleading propaganda war of information, not excluding the blatant lies to the people of the world. The world's media reported the introduction of artificial intelligence (AI), whose core operation is based on the use of personal, technical, and biological data that stems from our DNA information base. The report that makes me mad our taxpayer money paid every citizen in that country a $500-a-year stimulus check. I readied the reviews from other people on this website about how they're cheated because money's taken out of their accounts and customer service refused to return the money. All money sources must be taken by misconception or by force because they needed it to fund the war. As black people living in America, we are well-schooled on different levels of discrimination, especially the judicial system and local laws, not excluding corporations that create those laws. After waiting for a reply from the heritage team, which was ridiculous. My DNA was tested by My Heritage and Ancestry, and so was that of my first cousin, who is located in Africa. For some reason, his location did not come up as a DNA match, and we took the test at the same time. I wonder why? Everyone knows black people come from Africa, and that's as far as it should be known. For black people to connect with an African from their homeland, would strengthen the generational family bloodline. This is unacceptable, and I never realized the extent to which organizations secretly commit these acts of misinformation, or, should I say, denial of information. After seeing the tactics used in the Middle East war years of discrediting and destroying families in the occupied territory, psychological, and now biological weapons of mass destruction through the use of artificial intelligence. The sole purpose of AI is the systematic discrimination of minority races by any means necessary and My Heritage is this sugar that's sweetened the pie that's a lot of diabetes.

On November 24th, I bought a DNA kit and I still haven't received it. I have already sent an email, but I have not received a response. I also tried to contact the virtual assistant, but I didn't hear back. Upon checking with USPS, I found that the kit was not delivered due to an insufficient address. However, I verified that the registered address is correct. I am very disappointed! I still haven't received my money or my DNA kit.

They blocked me without warning. I understand that it should be due to my VPN, but on the other hand, I've been running on a VPN for many years, and this has never happened before. And I refuse to explore myself on the internet just for their sake - it is their duty to keep up with the times...

But the worst thing is, they do nothing to help me with this. They don't answer emails even though they say they will, etc. etc.

And every page or link that refers to contact or a phone number just leads to a knowledge base. This is ridiculous - Their support is so BAD.

Kindly,
//one of your (former?) best client

NOTE: the date of the start of the problem is earlier, this screenshot is a later retry to log in.

Incompetent organization and people working here. They are unable to send us the correct DNA kits. We pay to send it to them and they cancel the dna kit code for no reason and don't want to compensate anything so really not recommended. Ridiculous, laughable and incompetent!
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I bought a kit, they charged me the amount of 159.00 for an annual subscription, I asked for a cancellation and a refund of the money. They tried to give me an answer after 7 working days, but they didn't answer me, total disregard with the client.

Do yourself a favor and DO NOT EVER BUY their DNA kit. They never shipped mine. I have this tracking number from DHL which was ongoing for about 2 weeks. And after that, they suddenly removed the tracking number. +++ YOU CANNOT CONTACT THEIR SUPPORT ASAP. They have a useless Contact Us section on their website! How I wish i can rate this with 0!

My adopted daughter and I went to MyHeritage.com to explore membership for her. They ask you for information (names of parents), ask you to import a family tree from sites like Ancestry.com, etc. Kind of hard to do if you're adopted and don't have any of this information. Nowhere on the MyHeritage site did we see the option to simply join and get a DNA test kit. They did offer a trial membership, but that required giving the same information about parents, etc. too. Ancestry.com on the other hand was very easy to join. We considered MyHeritage.com based on reviews saying that it gives more information in regards to European matches. Oh, we also tried contacting MyHeritage Support. You either have to log in as a member, or create a membership using the information that an adopted person probably wouldn't have. No way to actually contact someone.

I wanted to experience this website last month (((for once))) and therefore I ordered the DNA test and that was it for me.
Now am surprised of cutting 129,50 € from my account!
I do not agree on any subscription and I am not interested in that and never have been. Thus I wanted to receive my money back and cancel all kinds of subscriptions! But I tried to contact the support and no one answered me!

I had my own sketchy information for my family history and was hoping I could see records etc to help me get more information, but No. I have spent 2 days building a family tree with information provided by me! MyHeritage just copied what I have provided, and I got absolutely nothing in return - just occasionally confirmation that my information given to them was correct. My partner re-activated a competitor site which he'd used in the past and in just 5 minutes I got more information than I got in 2 whole days. I would not recommend MyHeritage - a complete waste of time. There is a close competitor site which is infinitely better... go for that one!

Terrible experience. I went a day over the trial period and was charged £115 (laughably, a 'discount'). Customer service are nonexistent. Disgusting. Customer id *******226.

Customer support not responding. I used the site a few times and they somehow got me to pay the annual plan for mor than a 100 $. I wasnt awere of this and they arent responding.

If you get a trial and decide to not continue, be very sure you actually canceled. I emailed requesting a refund and for some reason they're requiring me to talk by phone "to help me with my request." My request is very simple, the kind normally settled even with a chat bot. I want a refund.

Also, when I initially contacted Support, I was told I would receive an answer in 5-7 days. That was not the case and I'm having to constantly follow up with them to get someone to be helpful.

I ordered an access to their records search program which was advertised for $24.99. They charged me $299.00 and getting a refund is almost impossible. Customer service is available if you want to make a purchase but unavailable for refunds. I did receive an email stating that someone would contact me. We'll see.

I cancelled the free trial and they still charged me $160. I cannot get a live person. I don't believe they have live people there. I put in to cancel so they canceled it for September 2024! Went ahead and charged me for another year! TERRIBLE SERVICE!

I purchased a DNA kit for my daughter's birthday in August. On 10th September I was robbed of £114 through my PayPal account for a service which I do not need or want. I keep trying to contact support for a refund but am getting absolutely nowhere.
I am an elderly pensioner and cannot afford this amount. This is NOT a reputable company. Its a scam - do not have anything to do with MyHeritage. Its set up so that people are conned into taking a subscription. They claim they will help you to get a refund but nothing happens. I don't think these so- called Support people actually exist or if they do they are totally incompetent. Why do I have to give a one star rating? I would like to give minus five stars.

Since 01st of september I've been trying to get support from Myheritage to resolve my issue and haven't got a decent support for it.

Very bad customer service, and kinda a scam. My wife bought two kits, one for me and one for her. Her kit has been completed properly, but I am still waiting for the results of mine, since 18/08 and dont even have it linked to Myheritage account.

We are currently seeking support to check what has happened between the kit and my account or for a refund and no answers at all.

I checked my bank account and they'd taken a payment for a subscription that I knew nothing about. Their website is no help at all, it has you running around in circles. There's no phone number. I want refund and I've sent numerous e mails that don't get answered. After a few days of persistent e mails, I received a reply and an instant refund.