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MyHeritageReviews 6,460

4.2

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From the business

MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.

With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.

The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.


myheritage.com
Founded in 2005
Lehi, UT, Israel
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MyHeritage Reviews Summary

MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.

This summary is generated by AI, based on text from customer reviews

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Ireland
1 review
0 helpful votes
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I found them
August 31, 2024

Had no info about my Mother Alice. Spent years in regesteration office searching. Took a DNA test and found a second Cousin and then my mothers birt cert. That led to my Grandmother. Another hit with the DNA led to my Grandfather and then to the rest of my relations that I knew nothing about.
Jim

Date of experience: August 21, 2024
Canada
1 review
0 helpful votes
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Not too much to say to help others. I leave that to them to decide.

Date of experience: August 21, 2024
Ireland
1 review
0 helpful votes
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It was interesting experience.
August 31, 2024

I realise, how many relatives I could have. They are around the world.

Date of experience: August 21, 2024
Canada
1 review
0 helpful votes
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It isn't the best site for multiple trees, if you built a central tree and then would like to build sub trees, it is near impossible to fetch the information from the main tree to build up your sub tree and so it means you have to redo the work. I hate doing this but with Ancestry this is possible and in many ways their tree building software is much more comfortable. The support at Ancestry is however great and the databases they have as well.
The main gripe is that they refuse to have a suggestion box or a feature request that would at least show their paying customers that they are willing to change something.
A real shame

Date of experience: August 21, 2024
Canada
1 review
0 helpful votes
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Greatsite
August 31, 2024

Always well informed when new information comes from other members.

Date of experience: August 21, 2024
Canada
2 reviews
0 helpful votes
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Having started with knowledge of only around a hundred years back it's amazing to be able to trace back to the Viking era. So easy to connect to other users.

Date of experience: August 21, 2024
Ireland
2 reviews
0 helpful votes
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Contact / Communication
August 31, 2024
Updated review

Unfortunately, I find that I now need to contact MyHeritage a number of times in an attempt to resolve issues!

Date of experience: August 21, 2024

I give up.
January 9, 2019
Previous review

I give up on MyHeritage.
I just gave up on MyHeritage ability to actually deliver a service.
Total incompetence

Date of experience: January 9, 2019
Canada
1 review
0 helpful votes
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Thank-you
August 31, 2024

I have a good experience, still working on the three family.

Date of experience: August 21, 2024
Ireland
1 review
0 helpful votes
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Review
August 31, 2024

Happy enough with the service but@ this present time find fees expensive..

Date of experience: August 21, 2024
RU
1 review
0 helpful votes
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Сервисы MyHeritage каждый день помогают мне в исследовании истории моей семьи. Благодаря MyHeritage я нашел много родственников, о которых ранее не подозревал.

Date of experience: August 20, 2024
Romania
1 review
0 helpful votes
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Happy
August 29, 2024

Fast kit delivery, fast results. If they will connect their family tree data basis with other providers, it will be a major plus.

Date of experience: August 19, 2024
Hungary
1 review
0 helpful votes
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Many languages available
August 29, 2024

Because of the many languages, it is used by many people in the world, which is a great advantage for the family tree. It also provides the latest techniques as an option, which fascinates me.

Date of experience: August 19, 2024
Spain
1 review
0 helpful votes
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Eficiente, eficaz y amigable.
August 29, 2024

Para un genealogista novato sin conocimientos de árboles familiares ni de genealogía, MyHeritage está allí siempre para ayudarme em mis búsquedas, a través de sus herramientas como SmartMarch o Coincidencias que me colaboran en mis búsquedas de nuevos antepasados y me dan información adicional sobre antepasados que ya tengo en elárbol. Otra cosa que ha sido muy importante para mí es el contacto con otros genealogistas no profesionales en todo el mundo qu me ayudan o que me piden ayuda sobre antepasados y sus historias. En resumen, MyHeritage es, como puse en el título, eficaz, eficiente, amigable y muuuuuy útil.

Date of experience: August 19, 2024
Latvia
1 review
0 helpful votes
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Best site to explore and build your family tree from now and back to the past, find not known relatives and expand your tree with them

Date of experience: August 19, 2024
Latvia
1 review
0 helpful votes
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Very easy to build and manage my family tree. Many automated features that do hard work for me. I have made many discoveries that would not be possible without tools that MyHeritage provides. It even speaks in my native language which is not one of big ones.

Date of experience: August 19, 2024
South Africa
1 review
0 helpful votes
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It is easy to use. The program has the best features to enhance your family tree.
It has a data base of billions of records from all over the world with many added daily. The Record Matches, Smart Matches and Instant Discoveries help you to do research and find family you never knew. It was amazing to see how I could Enhance, Colorize and even Animate old black and white family photo's

Date of experience: August 19, 2024
Spain
1 review
0 helpful votes
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It is an exceptional platform for those interested in genealogy and origens.

The app provides an easy-to-use interface that allowed me to build my family tree, discover new relatives, and explore my ancestry in depth.

Date of experience: August 18, 2024
Sweden
1 review
0 helpful votes
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Lätt att hitta personer man delar DNA med och även kunna studera deras släktträd.

Date of experience: August 18, 2024
Spain
1 review
0 helpful votes
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Bardzo dobre narzędzie do budowania drzewa genealogicznego, przechowywania rodzinnych zdjęć, dzielenia się wiedzą i prowadzenia badań histori rodzinnej, w tym wyszukiwanie osób z podobnym DNA i łączenie tych samych osób w różnych drzewach. Ostrożnie! Niejedna rodzinna tajemnica wyjdzie na jaw!

Date of experience: August 18, 2024
Norway
1 review
0 helpful votes
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12 years with MyHeritage
August 28, 2024

A great "toolbox" with DNA analyzing and matching against family trees as the most interesting of the newest tools. Easy to use. And easy to spread wrong information, if you copy without checking with trustable sources.

Date of experience: August 18, 2024