Overview
MyHeritage has a rating of 4.2 stars from 4,398 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyHeritage most frequently mention family tree, customer service and support team. MyHeritage ranks 1st among Genealogy sites.
There appears to be adequate records available for U.S.A. research, but not enough for Canada. I have been attempting to research Canada, Germany and Ireland with not much luck. Also when I was sold this package I was told that since I was a Premium Member I could phone direct if I had any problems. This has not happened. I must e-mail my questions.The responses have been good though but not immediate. You some times must wait a week.
I must admit to concerns regarding renewal practices after reading other's comments. Any advice as to how to deal with this in case you do not want to renew?
Lana M. Spent a lot of time with me in successfully assisting the transfer of two Family trees from my account to my wife's account.
So now we have all our family trees on the one account which makes life easy as we no longer have to change accounts to view family members that we are researching together.
Lana was very patience with me and was able to assist with some computer shortcuts whilst allowing me to master the download of family files from my account to uploading family files to my wife's account. So now we both work on the same account with common families.
My wife also mentioned that she appreciated Lana's patience with us during out time with her
For the experience I feel more confident in using My Heritage programme, thanks to Lana.
Keith O'Malley
Sydney, Australia
My husband's DNA kit was lost in the mail on the way to the lab in Houston. I emailed the company and the next morning I got a reply saying that they would be happy to send another one to us (free) to replace the lost one.
Happily the kit turned up shortly thereafter and MyHeritage didn't have to send it after all. We are waiting excitedly for the results of our samples. Thank you.
As a long time user of the program, I recently ran into a few bewildering situations - discrepancies between my data on my hard drive and the online version, and needed to get help from the site. I corresponded initially with their Support Team, which was answered by Mia, who then saw the matter through to the final conclusion.
This is to simply state that the help I received was extraordinary in all ways and my problems were either resolved or in one case cleared up as to the root of the issue, which was out of the website's area of control.
I have around ******* person on my web family tree once they have deleted it by mistake with no back up. For the second time they have lost a lot of critical information, now they have done it again!
I am waiting for 4 day for a solution but still nothing.
They don't car about losing years of working
Dear Monica,
I'm sorry to read your low star review.
I'd be glad to assist you on a direct basis. Please contact me at "catarina.vipsupport@myheritage.com" so I can investigate the issue you are experiencing as soon as possible.
Kind regards,
Catarina,
MyHeritage Team
Very disappointed that Ive been unable to contact the support team in the uk to discuss the lateness of my DNA results. Every time I have been told by the automated voice to call back later. My husband had his three weeks ago. I have tried at different times of the day and it makes no difference at all.
Dear Christine,
I'm sorry to hear about your attempt to contact our support team and I will do all I can to help you as soon as possible.
DNA research is currently a very popular subject and we at times experience a high volume of questions from the millions of our members. I totally understand how bothersome it may be to get that automated voice message and I sympathize with your efforts.
We absolutely value your membership and overall member experience and I'd like to personally assist you in tracking our DNA results as soon as possible.
Please write to my inbox from your registered e-mail address at rafael.vipsupport@myheritage.com so I may verify and locate your account.
You are already my first priority here today and I will be looking for your e-mail.
Happy to help
Rafael
MyHeritage
My problem was solved! I was very disappointed when Family Tree Builder would not sync with the My Heritage website. After a few emails back and forth, support decided they needed to connect to my computer. I was a bit alarmed but was reassured it was very secure.
At the agreed time Eden connected to my computer, and through some magic solved the problem. And tested to make sure it worked!
He also helped me to set up so that the right person was on the opening page
I was very impressed. Thank you very much!
I made a mistake and in trying to correct it deleted about 700 years of genealogy from the 17th century back. I was nearly in tears when I called and Mark C secured my call and with a few helpful suggestions got me right back to the information I thought was lost. I was so grateful for his help. I have found my investment in MyHeritage.com to have been worth the cost, and the 24/7 help to be excellent and delightful.
For my second need of assistance in past months, I am very pleased to report that I enjoyed the same exceptional courtesy, patience and understanding that I experienced while resolving my previous situation.
Different helper, same outstanding service!
I had a rather complicated problem, due to my error, and an old corrupt yahoo account. Kevin, in the MyHeritage support team assisted me in resolving the problem. Quickly and efficiently, and he was very knowledgeable, Great job..
Start your family tree by entering a few names, and MyHeritage will do the rest. MyHeritage’s matching technologies for genealogical research will automatically find new information for you in a diverse collection of 47 million family trees built by users all over the world, and in a huge database of 20.1 billion historical records.
The historical record collections include vital records (birth, marriage, and death certificates) from 48 countries; census and immigration records; gravestone and burial records; and much more. Learn more.
Scan and improve your family photos with MyHeritage’s AI-based photo features: repair scratched or damaged photos, colorize black and white photos, bring blurry faces into focus, or even animate your photos.
The MyHeritage DNA test reveals your genetic origins across 2,114 geographic regions with a simple cheek swab, and matches you to relatives you never knew existed in MyHeritage’s DNA database of 7.8 million people. Your DNA results are private and secure, and will never be shared or sold.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Peter,
Thank you for your review here on SiteJabber.
When you purchase a subscription you are sent from us a "Thank you for your purchase" email. Within this email is a link that you may click on that will take you to your "My Purchases" section of your online family site. Here you will be able to control the status of your subscription.
You may also log into your online family site and move your mouse over your name in the upper right hand corner of the screen and from the drop down menu click on "My Purchases".
I trust this has proven useful to you.
Kind Regards,
Dean,
MyHeritage Team.