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MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
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Had no info about my Mother Alice. Spent years in regesteration office searching. Took a DNA test and found a second Cousin and then my mothers birt cert. That led to my Grandmother. Another hit with the DNA led to my Grandfather and then to the rest of my relations that I knew nothing about.
Jim
Not too much to say to help others. I leave that to them to decide.
I realise, how many relatives I could have. They are around the world.
It isn't the best site for multiple trees, if you built a central tree and then would like to build sub trees, it is near impossible to fetch the information from the main tree to build up your sub tree and so it means you have to redo the work. I hate doing this but with Ancestry this is possible and in many ways their tree building software is much more comfortable. The support at Ancestry is however great and the databases they have as well.
The main gripe is that they refuse to have a suggestion box or a feature request that would at least show their paying customers that they are willing to change something.
A real shame
Having started with knowledge of only around a hundred years back it's amazing to be able to trace back to the Viking era. So easy to connect to other users.
Unfortunately, I find that I now need to contact MyHeritage a number of times in an attempt to resolve issues!
I give up on MyHeritage.
I just gave up on MyHeritage ability to actually deliver a service.
Total incompetence
I have a good experience, still working on the three family.
Сервисы MyHeritage каждый день помогают мне в исследовании истории моей семьи. Благодаря MyHeritage я нашел много родственников, о которых ранее не подозревал.
Because of the many languages, it is used by many people in the world, which is a great advantage for the family tree. It also provides the latest techniques as an option, which fascinates me.
Para un genealogista novato sin conocimientos de árboles familiares ni de genealogía, MyHeritage está allí siempre para ayudarme em mis búsquedas, a través de sus herramientas como SmartMarch o Coincidencias que me colaboran en mis búsquedas de nuevos antepasados y me dan información adicional sobre antepasados que ya tengo en elárbol. Otra cosa que ha sido muy importante para mí es el contacto con otros genealogistas no profesionales en todo el mundo qu me ayudan o que me piden ayuda sobre antepasados y sus historias. En resumen, MyHeritage es, como puse en el título, eficaz, eficiente, amigable y muuuuuy útil.
Best site to explore and build your family tree from now and back to the past, find not known relatives and expand your tree with them
Very easy to build and manage my family tree. Many automated features that do hard work for me. I have made many discoveries that would not be possible without tools that MyHeritage provides. It even speaks in my native language which is not one of big ones.
It is easy to use. The program has the best features to enhance your family tree.
It has a data base of billions of records from all over the world with many added daily. The Record Matches, Smart Matches and Instant Discoveries help you to do research and find family you never knew. It was amazing to see how I could Enhance, Colorize and even Animate old black and white family photo's
It is an exceptional platform for those interested in genealogy and origens.
The app provides an easy-to-use interface that allowed me to build my family tree, discover new relatives, and explore my ancestry in depth.
Lätt att hitta personer man delar DNA med och även kunna studera deras släktträd.
Bardzo dobre narzędzie do budowania drzewa genealogicznego, przechowywania rodzinnych zdjęć, dzielenia się wiedzą i prowadzenia badań histori rodzinnej, w tym wyszukiwanie osób z podobnym DNA i łączenie tych samych osób w różnych drzewach. Ostrożnie! Niejedna rodzinna tajemnica wyjdzie na jaw!
A great "toolbox" with DNA analyzing and matching against family trees as the most interesting of the newest tools. Easy to use. And easy to spread wrong information, if you copy without checking with trustable sources.
Answer: My issue was the automatic renewal without any kind of courtesy reminder prior to the effective date, as other businesses do. Advising one year in advance is a poor business practice. When I contacted them immediately on the renewal effective date, they refused to cancel and offered me a 25% discount. They eventually gave me the full refund but it was due to me turning it over to AMEX to resolve. I do however agree with the advice to base your renewal on your own personal experience.
Answer: You can find your site subscriptions via MyHeritage homepage - pull-down menu on the right upper corner button "Settings". Then click on "My purchases", and button "Site subscriptions". Click "View details". The details contain section "Cancel subscription". Maybe you can get advice by mail from MyHeritage support team (support@myheritage.com).
Answer: If you are looking to get as many connections to your tree that you can, use My Heritage. If you want flexibility in who is added to your tree, use Ancestry.
Answer: Dear Jonathan, Yes I have the same problem, I wrote to My Heritage and they have still not responded to my request for assistance. They are highly Sloppy and unprofessional in responding to customer request for assistance. Even though they have and excellent Technical Team. Fortunately I have another Computer with Windows 8 as a result of which I am able to continue working with my Website. But recently a few problems have cropped up with the recent upgrade of the My Heritage Program and have sent in a request for assistance and till today 3-5 months later I have no response. Apparently the company believes that they can play games with the customers. I firmly believe that they have somehow gone into self destructive mode.
Answer: Probbably you should like to know what are additional charges - described on MyHeritage site: Help Center > Account and Subscriptions > Subscriptions Whats the difference between a FAMILY SITE SUBSCRIPTION and a DATA SUBSCRIPTION? A Family Site Subscription (Premium or PremiumPlus) entitles you to increased storage on your family site for people in the family tree, photos, videos and documents. A Data Subscription entitles you with the access to billions of historical records in all the collections in SuperSearch. You also get unlimited access to Record Matches, including confirming and rejecting matches, if you have a family tree on MyHeritage.com. In addition, you can save and extract information from historical records you find in SuperSearch or get with Record Matches directly to your family tree.
Answer: If you have any problem with My Heritage you should email support@myheritage and state that you with to terminate the programme. They will tell you how to go about it. Hope that helps Sandra.
Answer: I believe a direct ancestor is someone without whom you would not be here. All your other ancestors are indirect.
Answer: Julija L. A: Probbably you should like to know what are additional charges - described on MyHeritage site: Help Center > Account and Subscriptions > Subscriptions Whats the difference between a FAMILY SITE SUBSCRIPTION and a DATA SUBSCRIPTION? A Family Site Subscription (Premium or PremiumPlus) entitles you to increased storage on your family site for people in the family tree, photos, videos and documents. A Data Subscription entitles you with the access to billions of historical records in all the collections in SuperSearch. You also get unlimited access to Record Matches, including confirming and rejecting matches, if you have a family tree on MyHeritage.com. In addition, you can save and extract information from historical records you find in SuperSearch or get with Record Matches directly to your family tree.
Answer: Hi After posting my complaint about MyHeritage on here I got a very quick response from some one called Dave at the company. He told me to send an email to support@myheritage.com and add the subject Dave: sitejabber. He responded a couple of days later - I emailed on a Saturday - and the auto repeat on my subscription was cancelled and my money refunded within days. Hope this helps.