MyHeritageReviews 5,919

I used MyHeritage for a few years off/on before deciding to purchase a yearly membership for $199. I attempted to log in the following December and THOUGHT I cancelled the subscription but apparently not. IF it was my mistake, I get it BUT they sent NO NOTIFICATION that the membership would renew AND it increased by $116. WITH NO NOTICE. How dare they?! A day after the renewal charge I called and they refused to cancel /refund. SO I had to pay $315 for something I didn't want nor could I afford. I deleted my account and will tell everyone I know to avoid this unscrupulous company. There are other more reputable companies out there.

Made a complaint to the BBB.

I submitted 4 things: bank a statement, a google receipt, a bank notification of withdrawal email and a screen shot of my active subscription (it shows date paid, date of renewal.)

Myheritage responded with: "After looking into this for you I am able to see that you have spoken with a representative about this issue."

No kidding? I spoke to someone, yes. Finally some truth. Did you look at the evidence? Nope because your unsatisfactory reply is final.

ABSOLUTELY NO resolution

MYHERITAGE just wants your money. Judging by the negative reviews they won't give refunds. Or notifications that they are going to charge you. Then pretend you didn't.

Greedy SCAM

Save your money folks, save your heart ache and wasted breath, not worth it

As I read these reviews, I realize I should have read them prior to any service. First, all I ever got was 3rd to 5th distant cousins.
Second, and most importantly, they are nothing but scamming thieves.
I emailed and got a response when they charged my account 300.00 without permission. It overdrafted my account causing more fees. The card they charged was a new card. Not sure how they did it. I'm a single parent/foster parent for special needs and medically fragile kids. I'm also disabled. Everything they do is sneaky and full of loop holes. When I spoke to someone I could not understand, he tried to be all nice and offer me more subscription time. Then, a 25.00 gift card. Then, 100.00 refund. When I demand a full refund and cancelation, he got quite nasty. He kept going up in small increments... pretending to talk to a supervisor...
I demand to speak to the "supervisor ". He pretended to transfer me. It was still him. I told him I was recording the conversation and had all my records canceling what they were charging me for. He got really nasty. He said I would have a full refund in 7 to 10 business days and literally dismissed me!

They took $159 from my account without my approval. You will be on the phone forever. DONT DO BUSINESS WITH THIS BUNCH OF CROOKS.

Great site, lots of awesome features, discovered some l new family members, brought old family to life.
And true, real support, I had an issue (by my fault,) and got the result ion quick and to my satisfaction.
I will totally renew and recommend the subscription

Problemen met inloggen. Verkeerd e-mailadres opgegeven bij registratie. Snel opgelost. Vlot en vriendelijk geholpen.

I'm very unhappy with the 'resolution' to my problem. I was on auto-renew, but received NO advance warning that it was scheduled to renew. The DAY it renewed, I called to cancel and request a refund. After 8 DAYS of me calling/emailing, I finally get a callback, only to hear they do not cancel or issue refunds once a subscription renewed. The best offer I got was a reduction in subscription price with a few extra months tacked on. Which, if I'd wanted to keep the subscription, would be great, but I will be paying for a service that I won't use. Very frustrated, and will not be recommending MyHeritage to anyone.

I had cause to use this service recently and was pleasantly surprised to at the speed and compertency my enquiry was delt with.

Waited 2 weeks to receive it and i had no idea it's coming from USA now i have to pay for the postage back to the lab in USA!

My family tree had not been active for approx 10 years and had some quite valuable information which would have been quite hard to replace after the passing of my parents. The tree would not open but after some great help from Peter the support worker it was reinstated and worked perfectly.
Thank you Peter

Très contente d'avoir adhérée à MyHeritage, très enrichissant de découvrir nos ancêtres et cela m'a permise d'avoir des matches avec des membres de ma famille et de pouvoir échanger par mail.
Je n'aurai jamais pensé remonter aussi loin dans le temps.

I ordered more kits for my family and messed up the shipping address. It was really difficult to figure out whom to contact, the 0800 number wasn't in service anymore. I ended up emailing and also writing on Facebook messenger. A rep got back to me in a few hours. They sent new kits to the correct address, free of charge. The kits going to the wrong address were deactivated. The whole experience was really nice and I definitely will be ordering more kits soon!

I have used my Heritage in the past and the records are not that great find my past and ancestry are better. I re-joined last year as I uploaded my DNA so wanted to see matches etc. It is £50 so no big deal. This year, without any warning that my subscription was up for renewal and without my consent, and after keeping my banking details without my consent, they have taken £225. I have called them and emailed them but no reply. This auto renewal must be in the small print and they purposely don't being to your attention what you are agreeing for. I also don't understand how they can keep my banking details and send a charge through without me authorising it on my banking app. Maybe I'm naive, but this company seem to be out to trick you. Be very careful when they give you a 'great discount', there's not such thing as a free lunch as I've learnt to my cost.

There ppl have extremely pushing behavior. Their work from home sales ppl do not take NO for an answer even I told them time and time again within the same phone call NO I M NOT INTERESTED. Price goes from $400, us to $350us to $190us to $134us during all this I kept saying nononononononono. They are like drug dealers pushing on you and pushing. They have a way about making sure that a person will never deal with them again.

I have been working with Myheritage for almost 2 years to create a family tree. This has led me to also use a DNA test to learn more about my ancestors and ancestry. The whole event has given me a lot of knowledge and was a wonderful pastime during the Corona pandemic. Several times I have enlisted the help of knowledgeable MyHeritage staff, which has helped me tremendously and I am very grateful to them. I can recommend everyone to embark on this adventure with MyHeritage it is an enrichment.

Jan Bouwmans

Ich verwende MyHeritage schon jahrelang und bin sehr zufrieden. Die Bedienung ist einfach. Mögliche Fehler bei Datumseingaben zwischen Personen einer Familie werden sofort angezeigt, Möglichkeiten zur Prüfung (doppelte, verstorbene Personen Duplikate) sind möglich - sehr hilfreich!
Die Unterstützung durch den Support ist sehr gut und hilfreich, eine Bearbeitung mit Lösungsmöglichkeiten von gestellten Fragen und Problemen werden kurzfristig übermittelt

Thanks to the myheritage team, especially Claudia! It was really professional, timely and friendly help! Nice to do deal with you!

Second time using customer support to my complete satisfaction.
MyHeritage is my favorite family tree support.

MyHeritage Support team is extremely prompt and helpful when it comes to answering different kind of questions. Kind experts with helpful guidelines.

Looks like their information is Limited to Social Security Index, Census records, and what some other active member uploaded or attached to the family tree. If you are trying to get an obituary not found in Google, Forget It! That is what I originally wanted - nope, Non-Existent unless another member loaded it and not any even remote member of my family. As Far as the DNA Results, I think they do something VERY Intentional. They will hold on to your results until you get past the first "free" month, although you already paid for the kit and really only get the one month membership free if you paid $64 (inc shipping) for the DNA kit. I mailed mine back the very next morning after receiving the kit to make sure they couldn't claim it was my fault! My additional charge just went through for the Year ($149) and still no results. I read another review that if you don't renew or pay for the next period they won't release your results! I also heard they erase what you established if you cancel. So, I am going to invest in one year to have time to work with my tree and really see about these results. But, the Family Tree really seems to be the only thing I get. So, really think about what you want out of subscribing to something like this and compare to other companies - something I failed to do! I really feel like $149 (which they said is half of the real $299 price) is Quite Pricey. I think the $149 could be appropriate if it were a one time membership fee to start and keep your tree there, but per year when most of us won't use it much after initially checking out the family! On top of everything else, they are actually depending on the members to source information that they use!