MyHeritage

I have purchases the premium program for heritage.com It is a wonderful place to dig up information on you genealogy. I have added lots of people and keep finding more and more. I do wish their online site woulld do a better job of providing a family tree that one could navigate. It works well on their mobile app but I can't figure out how to duplicate that on their computer site. Maybe I just don't know how. Anyway it is a great program.

I just bought the software and was very pleased with the smart match feature which searches for possible matches in other people tree. Got a lot of ancestors with out much work. I did have a problem when I accepted a match and did not notice a discrepancy. That results in two parallel trees. I called tech support and was 13th in line but I hung on and was able to reach live person in about 15 minutes. They were able to quickly resolve the issue. I got a free DNA test when I bought the complete membership and am looking forward to the results

For some reason, I had created three trees in my account on My Heritage and this situation was creating a lot of confusion. Tzlil from the Support team replied with all of the information I needed. I was very grateful for the quick response and detailed information that I was given. My Heritage provides a great resource to research and construct your family lineage as well as provides terrific customer service to make your task that much easier.
Brenda

Feedback on the work of the support service. I have a paid account and it follows that I enjoy priority support. I expected that it would take a maximum of 3 days to solve the problem, but alas, a whole week. I contacted the service on 12/27/2021, the problem was resolved on 1/4/2022. Of course, I understand that there were holidays, which is probably why it took so long to decide. But the main thing that made me nervous was the very reason for the request. On December 6, I changed my password and updated two-factor authentication, but on December 26, something happened on the site and my new password returned to the old and old two-factor authentication, which made me no longer able to use my account. It was not very funny. I hope there will be no more such unpleasant incidents in the future. Wish everyone a Happy New Year!

I received my DNA kit but I cannot activate it. Every time I try, it says the number is not in their system. I have spent hours on the phone trying to get this resolved but am told that they will only respond in email and they don't know how long it will take to get back with me - maybe a week or two. Meanwhile they have my money and sent me a kit that can't be activated. What a scam! I told them that I'd just mail the kit back to them but they said if it isn't activated they just throw it out. There goes my $89.00. Scam! Scam! Scam!

So after I ordered my DNA kit I tracked the order constantly. For some reason all of a sudden it said it was delivered but it sure wasn't. After trying to call the postal service and of course not getting through I kept on calling the customer service. After several tries I finally got through just to find out that they did not deliver anything and that they will send out a new package for me. Than a week later I see that I got an email saying that they refunded my money. The money is of course not on my account. So now all of a sudden I get a call from customer service trying to tell me that I tried to change my address after the kit was delivered. Also not true. I sure do not recommend this company to anyone. Total waste of time and money.

Kristina from My Heritage called me right away. I was unsure whether to open several family trees or just one. Kristina was very helpful and answered all my beginner's questions. So I feel happy and free to continue the work on my family tree. Thanks a lot for your help. All the Smart Matches are just wonderful!

Though getting a phone call through was a challenge, I finally got a person on the line.
The person who answered my call today was helpful for all my questions ranging from billing questions to mechanics of correcting an error in my gene chart. He helped me straighten out the account information and showed me how to print out my chart and how to see different arrangements in the different options for charting the family tree. He also answered my question of who to contact when our family visits Northern Ireland this summer to possibly see the family lands in Bushmills NI. This would be a major accomplishment for us and our family.
I look forward to settling on a style and having charts made for my family.
Thanks,

I have been using the website for about 10 years and am very happy with it!

I purchased a DNA kit from MyHeritage. It took several weeks to get the kit. Then when I tried on several occasions to activate the kit, I had no success. I emailed MyHeritage and everything fell into place. Not sure what the issue was with my kit but it was taken care of in a timely manner.

I ordered to DNA kits for my parents on 20.12.2018 and we activated them on 25.12.2018 and shipped them to my heritage on 05.01.2019. We had no updates and no emails since that day.
I decided to call on 03.03.2019 to the UK support number since there is no Slovenian support. I was positively surprised since my call was answered within few minutes and female representative was extremely polite and professional. When i provided all the necessary information she said that the packages were probably lost on the way and she offered 2 new DNA kits for free as a replacement. I was positively surprised as i was not expecting this.
Two kits should arrive in few days:)
Will post update if next shipping is going to be a success.

Saw an ad on facebook for this site, and started the application process. It asked for a phone number to call to confirm membership, and as I did not have service at my house, I did not use complete the application. So imagine my suprise when I found i was charged full a year's worth of service. And no refund when I told them I never finished filling out the application. I was pretty much told well sucks to be you. 100% Scam don't waste your time. This company is utter shut. I am so annoyed to have been scammed out of money for a site I have never used.

My heritage took £90.00 off me when i didn't authorise it, I use pay as you go tokens and have paid them so I can look at things but I have never told them to take £90.00 off me as I never use the site... I have emailed them countless times to get this back but the UK Number is conveniently out of order... SCAM

I have been using this site for over 10 years and extremely pleased with it. I have taken one side of my family back to the 800's and one side of my wife's family back to the 300's. The tools they have are terrific. They will send e-mails with possible ancestors in other family trees and you have the opportunity to check out the accuracy before expanding your tree. On my wife's side we were able to make contact with a six times removed cousin who lives in Germany, while we live in the U.S. Her great uncle was the one that moved to the U.S. With the information we have received we were able to go to Ellis Island and find the card where the family came through on there way to Colorado. An excellent site that I would recommend for anyone wanting to learn their ancestry.