MyHeritageReviews 6,291

Honestly overpriced for the vague information they return. Also, as others have said, return envelope is not pre-paid anywhere, so you're sending off DNA samples in a padded envelope with no tracking unless you pay for that yourself. My results were super vague and useless tbh. I used the website to build my family tree during a free trial and now I just get tons of upgrade emails all the time. Asked for a return/refund before submitting my kit and was told it was impossible once it was shipped out. If you're thinking of impulsively buying this for you or your family, don't bother.

Aan Myheritage een probleem doorgegeven en binnen een paar uur was het opgelost.
Geweldig goed geholpen

Supporto ottimo.
Molto chiaro, preciso ed esauriente. Puntuale nel rispondere ai requisiti sottoposti

Have been trying to get someone to assist with a refund for a service they have charged me for and I didn't request. Website and phone message state that someone will phone you back. This hasn't happened even tho have requested it several times. I did receive one email stating that they have now cancelled my subscription but conveniently ignored what I actually contacted them about, to get a refund. Keep getting an undelivered message when tried to reply to email, stating that they blocked it. I see this is a common issue. How a company is allowed to use such underhand tactics to take money from you and offer zero customer service or support. Blatant lying on their website and phone message. Do not sign up or use this site. Absolute gangsters.

I had a problem with my subscription, which I couldn't understand or sort out. I was getting quite frustrated that I couldn't solve my problem my self. So I made a couple of enquiries via Emails, that eased my mind, then I received a phone call, I was given such a fantastic deal, as a thank you for being a loyal customer, I was so happy with the out come. I had to share it. I was so happy with the way my problem was dealt with.

I thought ordered 1 dna kit. But apparently I ordered 2.? Came separately,with 2 postage charges. I tried to contact the company to correct this but could not. I have since been charged for a "membership " which I did not want. I have spoken to one person, they will get back to me. I have left messages and mail. Still no response. I am now $400 out of pocket. For 1 kit.

Myheritage is just a big joke… they charged me for a 160 dollars subscription that I never agreed on, then I disputed, and they keep saying that the extra 5 dollars that I paid for the activation and Shipping was refunded too. When I have CLEAR screenshots showing that they were not refunded.
They want me to contact Groupon to send me a new kit. When the kit was bought WITH MyHeritage.com, not with Groupon. And now they don't want to release my results because of this 5 dollars that I never got refunded for…. Just a big scam….

Had what was called a free trial for 14 days from my heritage. I was told that they would inform me when the time was up. They did not inform me and just took the money out.£58. It was impossible to get to speak to a person whatever I tried to do nothing worked. That was in September 2022. I decided that this was a company not to be trusted.However when I spoke to my building society I was told that I had to cancel in case they take the money out again this year. When I tried to cancel i could not remember my password or even remember using one. This is certainly not a good company

Your sample is sent in using USPS (not even prepaid)... with zero tracking capabilities. No indication that your package has been received and MH is incapable of tracking.

Free trial converts to paid 1yr membership without any notification. Customer service refuses to assist. 30 day money back guarantee is garbage... they will put off a resolution until you're past the window and locked in.

Will file unauthorized charges with paypal.

When renewing my membership of MyHeritage, there was some confusion about spelling mistakes and price. After contacting Support, the problems were quickly and resolutely fixed, I must say that
It was great handling, thank you Maja.

Sincerely
Henning

Since 2016, I have an account on the www.myheritage.com portal. On January 14, they charged me €166.05 and started a subscription I didn't order. I should add that I haven't used this site in the last year!

I have tried to contact myheritage.com for clarification and a refund, but no one is replying!

Bonjour, suite à la première intervention téléphonique de votre collaboratrice Myriam, nous avions convenu d'une deuxième rendez vous pour continuer les manipulations sur mes arbres. A la date prévue et à l'heure prévue elle m'a appelé et grâce à tous ses conseils mes problèmes sont tous résolus et je profite pleinement de mes arbres et mes abonnements.
Un grand merci à cette personne qui est vraiment d'un professionnalisme et d'une gentillesse que l'on voudrait rencontrer plus souvent.
Cordialement.
Jean-Pierre ysinckowitch

I was locked out of my account on MyHeritage about a year ago. I was forced to change my email address to a new one. Because of that change I have not been able to download GEDCOM files nor can I sund Family Tree builder.

I have sen countless emails to customer support without a response.

I have called customer support countless times and explained the situation and have had no satisfaction. Often the connection is lost. I don't know if they just hung up on my call or not.

In an y case, I am now locked out of my account and have not been able to contact any version of customer support.

Rubbish have received no results and can't contact anyone. Sent emails but address unknown. Rip off!

In het algemeen moet het van mijn hart dat het veel te lang duurt eer je antwoord en/of een oplossing krijgt.
Dit overkomt mij iedere keer. De klacht is opgelost, maar de ergenis blijf wel hangen. Het duurt soms 14 dagen eer er antwoord komt, terwijl je eigenlijk zoals aangegeven omdat je een premium abonnement hebt snel geholpen zou moeten en kunnen worden. Natuurlijk met in achtneming dat je niet de enige bent die met problemen kampt, dat is over de hele wereld het geval, maar goed ben meer als 10 jaar lid zal nog wel even blijven:-)

After a few used it will say you can't used animate your photos anymore since you're free trial is over. Then after some days it will automatically charged my bank account for a year subscription without a warning. I called and file a dispute, refund right away! Been on the line for long and all they will say is to wait for someone to callback. NO ONE IS CALLING BACK YET! They took it that fast why cant they atleast return it in few days!

Signed up for the free two week trial. And it was the biggest mistake I ever made. I found very little information on my family heritage. And then I tried to cancel before the two weeks expired. Good luck doing that on their webpage and even better luck trying to do it on the phone. They want your heritage account number and if you don't give it to them immediately the computer system terminates the phone call and you have to start all over again. Each phone call was at least a half an hour of being on hold. Then they promised you a call back. They let the phone ring one time and then they shoot you an email saying they tried to call and you didn't answer. Who makes a phone call and allows only one ring before hanging up? Numerous emails are received with all kinds of excuses and blame. Took me two weeks to cancel this membership. And I still haven't received my reimbursement as of yet
One gigantic scam!

When I opened up the website after paying 89 dollars for the "Premium" membership, I ran a query to find info on a relative.
When it returned an answer with a name and date, I opened it, but instead of getting the information I was expecting, the My Heritage page displayed something like, 'to get this file you must pay $XX.XX for that information"... (to paraphrase). WHen I bought this, I expected to get information, not a scam to get more money out of me. They are not being up front with this. So I canceled by calling. They did not refund my money, but told me they recommed I continue to use this worthless crap for the remainder of the year. (I had canceled within MINUTES of finding this out). Then I received an email, showing me "how: to cancel- which is totally bogus. I called for help, and they appear to have caller ID, which sent me down some rabbit hole promising they would call back. (this is the second or third call)
I called my bank and will try to reverse the charges on my card. Good luck with that. This is a rip-off for sure.

I warmly recommend My Heritage. During year 2022 I have had/and has big problems with my health. Thus, I have not been able to do much research. I still hope to recover after my surgery spring this year.
When telling Support (Sophie) I met big empathy and received very good financial conditions for the year to come. This is a company you can rely on when times are tuff.
I don´t need to tell you about the professionality of the staff. Nothing to complain about - at all.