MyHeritageReviews 5,914

Had an issue regarding a purchase, DM'd on Twitter and sorted very quickly!
Great customer service from Marianne

I was told that it was not possible. As long as I don't have a clar father candidate, my request cud not be solved.
Not satisfied with lack of solutions

Per colpa del covid-19, in Italia, nessun corriere ha garantito la spedizione delle provette ai laboratori di My Heritage, in quanto considerato materiale biologico. A nulla è valsa la documentazione di accompagnamento fornitami da My Heritage. Ma l'azienda mi ha assistito con attenzione e gentilezza, cercando un modo per raggiungere il nostro comune obiettivo. Di fronte all'impossibilità di risolvere, sono stata rimborsata. La loro assistenza clienti è efficace, tempestiva e cordialissima. Spero che le restrizioni del covd-19 decadano presto ed io possa di nuovo riferirmi a questa seria azienda che è My Heritage.

Ihre Mitarbeiterin half mir sofort und kompetent. Vielen Dank dafür.
Ich hatte es versäumt, meine neue Handynummer zu ändern um mich im Bestätigungscode anzumelden

I did contact them, and an offshore-sounding person said they would get back to me but they never did.

This service is very questionable. They purposefully make it hard for you to use their phone service. You type in your account number over the phone and it says they don't have your account on file when they clearly do. Only by trickily going around the system of their phone tree was I even able to get a live person. Ancestry.com always allows you to cancel within a month, and provides options for a month, six months, or a year contract. MyHeritage.com takes advantage of the fact that many people will think they can do the same thing with their service and instead they lock you into an expensive one-year contract. The only way this company stays competitive is by subtly tricking customers. They probably intentionally target older people who commonly use these sites who will be confused by their practices. Greedy bast***s.

I bought two dna kits, I canceled one of them, the refund was made immediately, the second one was on time to ship, everything was as I wanted, the customer relations were very caring, they answered all my questions kindly, thank you, I use the trial version of the family tree part, even checking from time to time makes me happy

Again I was in need of assistance. Sent an e-mail and very shortly received a reply helping me resolve the problem I had. Have to say, My Heritage customer support staff seem to be always on the ball with speedy replies and their knowledge of their systems seems to be first class.

C'est un super site pour gérer votre organigramme familial. De plus, le support technique est rapide!

Satisfaction totale, personne compétente et très aimable qui a su prendre son temps pour bien expliquer le problème rencontré et en a profité pour expliquer à un débutant divers aspects du fonctionnement du site. Une telle disponibilité n'est pas si fréquente, raison pour laquelle je la souligne.

Slechte ondersteuning bij het niet werken van inloggen via dubbele authenticatie. Ben ruim een uur bezig geweest om in te loggen met verificatiecode die maar niet kwam. Uiteindelijk gelukt na diverse keren opnieuw proberen. En telkens weer bij elke poging weer die stomme geen robotverklaring.
Heb gezocht bij ondersteuning, niets te vinden! Gevraagd mij te bellen, niets gehoord!
Uiteindelijk, na meer dan een uur, een werkende verificatiecode ontvangen.
Ik heb de dubbele authentificatie meteen maar weer uitgeschakeld. Veel te traag en slecht werkend!

Vandaag (3dagen later) bericht ontvangen met verwijzing naar de ondersteuning (die ik al had doorgespit en niets gevonden) en dat men geprobeerd had mij te bellen? Mijn telefoon lag uren naast mijn computer! Tja...

Met vriendelijke groet,
Theo de Goeij

It's past for 45 yrs, i cant' imagine how about my dad smile. But with this AI service plus some photo, i can see again and again our family enjoy very much.

Mooie website, wel de beste van de ca 10 vergelijkbare stamboomsites, alhoewel niet helemaal bugvrij en niet altijd even stabiel. Support is in het Nederlands, deskundig en vriendelijk en zeer behulpzaam.

I have been using the My Heritage genealogy site for many years, recording my family's ancestry. My Father-in-Law started decades ago using the old-fashioned methods of visiting people and find documents. He managed to draw up a number of family pedigree charts which made my life a lot easier when I started using their very easy system of data entry. On a few occasions I have called upon the support services of My Heritage to help with an issue or make a suggestion, and have been most impressed how they have responded in a very friendly and efficient manner, ensuring I fully understood their instructions and comments.

I have been attempting to log back onto MyHeritage for the past month. Due to an issue with my phone, I lost the Authenticator app information so I cannot log in using the Two-Factor Authentication required. In order to add MyHeritage to my Authenticator app, I need to scan the QR code provided by the website but I need to sign into the website in order to obtain the QR code. They want me to essentailly jump through hoops to get re-authenticated. So far I have not been able to get a straight answer on gettimg acess restored. When I purchased the premium package, I must have used an old credit card because I was informed that the last four digits of the credit card I provided were incorrect. Now I probably will never be able to get back on since I no longer remember the last four digits of whatever credit card I used. And I know from reading other reviews that there is no way to actually contact and SPEAK to a live person.

Nachdem die DNA Proben unterwegs verloren gegangen sind, habe ich per mail Sonntags um eine Ersatz Lieferung gebeten und prompt kam auch eine Antwort, dass mir eines neues DNA Kit zugesendet wird.

I bought four DNA test kits to give to family members. Plans changed and the kits were popped into a cupboard for safe-keping - and forgotten!
Some considerable time later I remembered them and gave one out but by then it had (unknown to me) time-expired and could not be rgistered.
When I asked MyHeritage why it could not be registered I wa asked to send some information. As soon as MyHeritage had checked the details, I was offered a replacement of all four kits. Because of the Covid restrictions there was a delay in the kits reaching me but they have arrived and wll now be used instead of stored.
The service by MyHeritage has been excellent throughout and exceeded my expectations.

Tilasin kaksi näytettä kaksi viikkoa sitten vaimolle ja minulle. Mutta tilauksia tuli vahingossa kaksi kappaletta. Enkä saanut muutettua jälkeenpäin sähköpostia. Ne on jotenkin nyt yhdistetty teidän toimesta ja odotan vielä näytepakettia. T. Jari Kaksonen