MyHeritageReviews 6,365

Kristina from My Heritage called me right away. I was unsure whether to open several family trees or just one. Kristina was very helpful and answered all my beginner's questions. So I feel happy and free to continue the work on my family tree. Thanks a lot for your help. All the Smart Matches are just wonderful!

Their data base in USA is not as broad, nowhere near as broad as Ancestry.com. And they cost $$$ 3 times as much as ancestry.com. Do not use this for your DNA genealogy you will be disappointed.

No advisory email in advance of subscription renewal. Have asked for refund. Very, very disappointed.

Worst customer service in my experience. My parcel is stuck in another city, and I can't get through to the support service for more than a week - no one answers. I wrote to the support service email - no answer, they gave me a second email through the application in the comments - the same situation. I do not recommend

I created account there one month ago, and choosed a free subscription which is shown in my account. Then I bought two DNA kits there. After one month they charged 121.77 euros from my bank account. I didn't make any purchases or subscriptions from MyHeritage that day. So, they stole money.
As for now, I don't know if they will stole more money, as they have my bank card details. And for sure I can't trust data they provide, as I see their main goal to stole money from customers.

Today I've got a happy e-mail that stated that they charged me 190 eur for annual subscription. Wow. Congratulations on easy money! When I ordered DNA kit They offered one month trail access to their database. I believe, the period will start after they provide the results (what´s the point to have an access without knowing what you are looking for?). Within 4 weeks they were not able to provide DNA results, but were happy to charge for annual (!) subscription. Honest business would send a letter couple days before the end of free trail, asking if I like the service and if I would like to continue using it, but these guy seem to be happy having easy money giving nothing instead.
For me it´s a big red flag that this business is not reliable. They just want easy money and don´t care about the reputation. So now I can enjoy for one year the service I don´t need, sharing my experience with my friends and colleges. You´ve got my 190 eur, but you lost your reputation.

Updated 25/06/2023:
After posted this comment, I was contacted by My Heritage. They offer me a full refund (or discount), which I've got pretty fast, literally within hours after I said yes, I want a refund.
And another thing worth to mention: The next day they withdrew money for the subscription, I've got a result for my DNA test.
So no conclusions, facts only

I received a duplicate order. I called and was quickly able to contact an agent, Gina, who helped me resolve the issue. Thank you for the courteous and prompt assistance. It is much appreciated.

Very disappointed with the customer service. There customer support number goes un-answered and no one seems to action the call back requests or emails.

They have wrongly charged me after my free trail period ended, even though i had cancelled my subscription in time. At this stage i have tried numerous times to contact them to no avail. Further more there is no way for you to delete your payment details from there website. - which is very unusual.

I ordered a genetic test and everything was fine. I received the information and i am satisfied with it. Their were always in touch and answered my questions, even helped me solve some problems with the shipment. But the problems started when I ordered health reports for an additional fee. I haven`t received those reports for a long time and no one responded to my inquiries (I also wrote to additional e-mails that i found on the internet like rafael, nikolina, etc.). Now i have these reports,but it took much longer to get them than the page says and for a long time I didn't know what was going on and how long I would have to wait

I ordered my DNA kit and received my results in a timely fashion. Not sure if these are legit now though. Anyway, a few days later I got a notification that I was charged $170 for a subscription that I did not sign up for. I immediately called to get a refund. I spoke to someone who said that they would have someone from the billing department call me within 24 hrs. They didn't. I called the next day and got the same story, I am currently on hold to attempt tp get a hold of someone to no avail. I feel like this is a scam. DO NOT RECOMMEND!

I paid $208 to upgrade my account and did not receive the services. There is no response from their customer service. Something is wrong here.

Where to begin.

Firstly, they have a very very very bad customer support and most of the time they ignore you. Especially after you bought something. They ignore you until the warranty/30 day return period is over.

I uploaded my DNA and had to pay £60 to unlock to find DNA relatives and My Heritage says I have native american roots. South american and other countries which is not possible as I am from Eastern Europe and 3 other DNA websites showed the same countries.

It took MyHeritage 3 weeks to respond to my email as they hangup the calls. They said the wont refund me and remove my DNA information from their account but they will offer 1 month free subscription.
I was not happy but what ever, I tried to use the website to make comments. Didn't work. Customer support ignored me. And funny thing is. After the subscription ended. The very next day I get 100+ matches and record matches but I cant review them now because subscription ended. It is as if they planned all this.

I HIGHLY RECOMMEND NOT PURCHASING ANYTHING FROM THIS COMPANY!

I signed up for this 2 years ago and canceled the auto renew. So a couple days ago they renewed it. 299.00 you can't get them to answer the phone. I don't know how they get away with just ignoring customers. It is terrible customer service.

I was so surprised and disappointed. I was set up with automatic payments and when it was time to renew subscription $340.20 was deducted in a snap. I had no ide the price was so much higher than initially. Needless to say - well before time of renewal this time I cancelled it all and I won't go there again

MyHeritage tech-support was great. Claudia addressed all my issue, and turn around time was great.

I couldn't get the photo transfer facility to work for me. I have a lot of photos of individuals and of records attached to my family tree gedcom which was originally created in Ancestry. This meant that I couldn't move my family tree file seamlessly from Ancestry to MyHeritage. I could see value in MyHeritage but this, for me, was a problem. When I raised it with MyHeritage they quickly acknowledged that I was encountering a limitation on the software's handling of gedcoms and refunded my subscription without the slightest quibble.

I hope that, in due course, they will sort this out and based on my experience to date I would have confidence to explore trying MyHeritage again. They are clearly an ethical company.

Dreadful website. Tyring to track overdue DNA kit sent weeks ago. No way of tracking on the website having logged in to my account (although their info says to click on a tab under DNA: "manage my DNA kit" but this tab does not exis). Tried phoning several times...tried "hgelp" centre. This company is ONLY interested in trying to sell add ons...expensive add ons...to pay more money on top of waht I am beginning to suspect is a SCAM! Am advising friends and family to were considering dong the same DNA test NOT to bother with this company.

The representative Majoa perfectly assisted me and came up with a solution for my issue. She also provided me with accommodation for the inconvenience, which was not the fault of the company, but instead of the postal service.

This is a total scam. What they advertise on their website, about documents you can get information from, find more about your ancestors is just untrue. After subscribing to the complete package, I could not find any more information about my family than what I had already found from someone else tree they made themselves. So this trash of website was completely useless.

I got in touch with them, to which a lady phone called me a few days later. Even though they supposedly offer a 30 day money back guarantee, she was saying that it was not possible to do so, even thought just 8 days since my purchase had passed. And she was pretending to speak with a billing department, trying to find me a deal, which was just another lie, as one of the times, i got on hold for just 5 seconds while she went speak with the billing department. Everything smells as a scam here.

So, do not fall for the lies that are advertised about their services, and don't fall for the scam this company is. And forget the money back guarantee they say. At this moment, no other option left for me rather than involve law enforcement entities to solve my situation.