MyHeritageReviews 6,269

After a few used it will say you can't used animate your photos anymore since you're free trial is over. Then after some days it will automatically charged my bank account for a year subscription without a warning. I called and file a dispute, refund right away! Been on the line for long and all they will say is to wait for someone to callback. NO ONE IS CALLING BACK YET! They took it that fast why cant they atleast return it in few days!

Signed up for the free two week trial. And it was the biggest mistake I ever made. I found very little information on my family heritage. And then I tried to cancel before the two weeks expired. Good luck doing that on their webpage and even better luck trying to do it on the phone. They want your heritage account number and if you don't give it to them immediately the computer system terminates the phone call and you have to start all over again. Each phone call was at least a half an hour of being on hold. Then they promised you a call back. They let the phone ring one time and then they shoot you an email saying they tried to call and you didn't answer. Who makes a phone call and allows only one ring before hanging up? Numerous emails are received with all kinds of excuses and blame. Took me two weeks to cancel this membership. And I still haven't received my reimbursement as of yet
One gigantic scam!

When I opened up the website after paying 89 dollars for the "Premium" membership, I ran a query to find info on a relative.
When it returned an answer with a name and date, I opened it, but instead of getting the information I was expecting, the My Heritage page displayed something like, 'to get this file you must pay $XX.XX for that information"... (to paraphrase). WHen I bought this, I expected to get information, not a scam to get more money out of me. They are not being up front with this. So I canceled by calling. They did not refund my money, but told me they recommed I continue to use this worthless crap for the remainder of the year. (I had canceled within MINUTES of finding this out). Then I received an email, showing me "how: to cancel- which is totally bogus. I called for help, and they appear to have caller ID, which sent me down some rabbit hole promising they would call back. (this is the second or third call)
I called my bank and will try to reverse the charges on my card. Good luck with that. This is a rip-off for sure.

I warmly recommend My Heritage. During year 2022 I have had/and has big problems with my health. Thus, I have not been able to do much research. I still hope to recover after my surgery spring this year.
When telling Support (Sophie) I met big empathy and received very good financial conditions for the year to come. This is a company you can rely on when times are tuff.
I don´t need to tell you about the professionality of the staff. Nothing to complain about - at all.

I have ordered three DNA kits from this site. They never arrived. They said there was a mistake and that they will send them again. And now, on the DHL site it says the package is delivered, but no, it never did.
They never answer in writing, they only call. I ask for a refund, there is no answer. I am an international customer, and I don know where to put my complaint.

How the hell did they get my credit card number?! I DIDNT MAKE AN ACCOUNT OR GO PREMIUM! WHAT THE FRICK!? I DONT HAVE MONEY FOR FOOD NOW $#*!S! I LIVE BELIW TGE POVERTY LINE AND WONT GET MONEY FOR 3 WEEKS!

The ethnicity estimates seem to be poor and at least partially wrong. "English" as ethnicity seems to be very important (compared to other European regions), maybe because a lot of customers are from English speaking countries? For me as an Austrian with many, many generations in Central Europe is "English" the strongest result - obvious nonsense! Sorry to say.

All problems got fixed, all questions answered. The misunderstanding caused by 2 mail accounts being used by me was identified as a root of the problem. I was adequately advised as to what I am to do about it.

I purchased 2 dna kits, I took the swab tests then shipped through local post office. The tracker on the site stated that samples never arrived to the lab. I tried reach them to know what could i possibly do or if i could get a refund. Sent 3 emails but never got an answer. To this day i never got results back, i literally wasted my money

I have purchased my kit in 2021. I have to say that our post works not always good so there probably they lost my kit in the post. After beginning of the war in Ukraine i have completely forgotten about the issue and it came to my mind 10 months later. Despite this fact the support from Heritage was right and appreciated. They offered me payback or sent new kit. I have asked to send the new kit to Poland, where the package can be safely taken.
Weel done, thanks for the support, My Heritage.

On January 6/23 I made the unfortunate mistake to subscribe to MyHeritage. I thought I was subscribing to a monthly subscription. When I realized my mistake I tried to contact their support system. I specifically said what time I would not be able to take a call. That is when they called. For a week I have sent emails and tried calling to see if I had any options. I have received no responses. Please consider carefully if you are thinking of subscribing

Mon kit a été perdu en chemin... et depuis janvier 2023 My héritage n'envoie plus de test ADN en France je suis dégoûté je n'aurais jamais le résultat!

Beware, very hard to get hold of. I got a subscription for 138.87, I forgot about it, they renewed for 429.45. After multiple tries by phone and email I go a answer from Diego saying a GREAT TEAM member would contact me. At 12.24 P.M. Dec. 29 a team member called me, He tried to get me to agree to several enticing offers, I firmly said all I wanted was a refund, he took a few seconds to get an approval for my total refund, he said I would get it in several days, I have waited a week and still no indication of refund. I just want to delete my account. Most of MYHERTIAGE information is taken from Ancestry, GENI, Family Search or similar sites not much there for the price, once they have your money. Beware.

Slow, tedious, asking the same questions over and over. Misunderstanding obvious things, not reading carefully. Could be language / translation problem for the support staff, could be stress.