Overview
MyPerfectResume has a rating of 4 stars from 7,865 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyPerfectResume most frequently mention customer service, great experience and cover letter. MyPerfectResume ranks 1st among Career Advice sites.
Very easy and concise. Great I could upload my previous resume and get guidance and how to use industry language and target words that will catch the first scanning process
This resume builder made my stressful experience to create something I hadn't updated in years, so not stressful and extremely helpful. I feel so much more confident moving forward today.
Thank you for sharing your feedback and rating us five stars!
I created this resume and paid the minimum, which was around $3.00. Definitely worth the small investment. The resume landed me a manager position at a hotel (within 1 day), and I have no manager experience; they just loved me and they LOVED the resume!
A few weeks later, they did charge my card about an additional $25. It was my misunderstanding! The $3.00 was to pay for the 14 day trial, and after that 14 days, they would charge the monthly fee of $25. (good to know!) The representative that I spoke with was absolutely wonderful! She was able to handle the misunderstanding within a matter of seconds and even refunded the account. Great customer service- keep it up!
With that, read the fine print; but know it's definitely worth the investment if your looking for the right job/career.
Thanks!
-E
(I also posted on Trustpilot.com!: https://www.trustpilot.com/submitted/review?correlationId=25aace6a-2676-412f-b3ab-f7b8b390e6ea)
Hi Emily, thank you for that outstanding review. Congratulations on your new job! We are happy to know that our expert was able to resolve everything for you and that they loved your resume. This type of feedback makes us change the way we do things for you and it is greatly appreciated. If you need anything in the future, just contact us, we’re here for you. Best wishes. Thanks!
This site advertises by saying "create your perfect resume for free!". So you spend half an hour creating a pretty good resume, and then when you try and save it they make you pay for it, so it is actually not free. It gets better though. It said sign up for a one month trial for only $3.00, so I figured $3.00 wasn't a big deal and I had already invested so much time making the resume I may as well pay three dollars to download it. So i put my credit card info in and got my resume and was happy with it. Then a month later they charged $50.00 to my credit card for a "membership" that I had signed up for. I tried to dispute the charges, however the dispute team is "offline" meaning you can't speak with them directly. Instead, a customer service agent who claimed his department had no authority to handle the situation created a "ticket" to the dispute team who would get back to me within a few days. I received an email a week later saying that my request for a refund has been denied because the request was put in after the billing date. That was not a satisfactory reason for me and customer service could not elaborate on the matter nor would they create another "ticket". After this i felt it to annoying to put any more effort into the matter of getting my $50.00 back so I figured I would just put this review on every reviewing website to warn other people and give them a bad rating. I mean who is really willing to pay $50.00 a month for a resume subscription? Nobody needs a new resume every month, that is just their scam to get money.
We're sorry that you feel that way. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. To be able to use all premium futures of the service we offer customer a 14 days access for $2.95 and we indicate up front that it will auto renew after the 14 days and that it can be cancel at any time. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any further issues. You can email us at customerservice@myperfectresume.com or send us a private message here, we will be more than glad to address all your concerns.
Best regards,
My Perfect Resume.
When i signed up to my perfect cv, i was very happy with the small first service charge. However, i was not aware MY PERFECT CV would be taking £23.80 out of my account after 14 days. I read it was a smaller charge of around £5 a month... not £23.80. I phoned the customer service team who wasnt much help at all. The person i spoke to could not tell me why i was charged 23pounds and just said he would put in a request with the refund team for me! He then said my account was open till the end of march? I said I wanted it closed now as this was clearly a con to keep my account open and refuse to give me my rightful money back. Again I was given no real explanation and was told to look out for an email. DO NOT GO THROUGH THIS COMPANY. I WISH I READ THESE REVIEWS BEFORE SIGNING UP TO THE WEBSITE! I have also since used the pages live chat window to ask where my email is? When I put in my complaint, I just received a reply telling me TO HAVE A NICE DAY! I AM absolutely LIVID!
Greetings Kit B, We're very sorry you did not have the best customer service experience and have had that experience with the service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page in bullets, as well as on the payment and confirmation pages in a paragraph. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings to avoid unexpected charges.
Cancellation stops the auto-renewal. Once it’s canceled, we send a cancellation confirmation email for your records. There are times that auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any further issues. You can send us a private message or email us at customerservice@myperfectresume.com
Best Regards,
My Perfect Resume
It is far too expensive simply to download your resume. You ought to have an affordable option to do a download ($5 for example) and then offer the $25 subscription as an additional option.
Thank you, your feedback is much appreciated!
I was having issues with editing my new resume. The customer service agent walked me through, step-by-step, until I understood exactly what I needed to do. This is the best resume service out there!
Hi Kellie,
Thank you for sharing your experience with us. We are here to assist you on every step of the way. It is great to know how pleased you are with how your resume looks now.
Best Regards,
MyPerfectResume
Good service, makes it easy to make a good looking resume and cover letter. However, the price is a little steep for a college student who is trying to find an entry level job..
We are glad you found it easy to use, Kevin.
Be aware that if you don't plan on using the plan for more than an initial trial period, you'll be charged monthly at $23.95. You'll need to cancel before the 14 day trial ends.
Our subscriptions are auto-renewing unless you choose to cancel your subscription beforehand.
If no cancellation request was sent before the end of the initial period, your account might have rolled into a monthly subscription at the regular price. The auto-renewal information is listed in multiple areas: the sales page, the payment information page, the payment confirmation page, and finally, on your welcoming email, which confirms your 14-day trial purchase and a detailed overview of your new subscription.
We hope that this helps clear out any confusion. To verify the status of your account and what might have happened, contact our Customer Service Team for immediate assistance using the link provided below.
Contact Us: https://www.myperfectresume.com/contact-us
Most effective and excellent website. I would recommend this to others seeking to spruce up their resume too. Thank you for this chance to voice my pleasure in doing business with My Perfect Resume.
Steven,
Thank you so much for taking a moment to share your positive experience with us! We really appreciate the 5 stars and the recommendation!
My Perfect Resume takes the hassle out of resume writing. Choose from several templates and follow easy prompts to create the perfect job-ready resume effortlessly.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your feedback and rating us five stars!