• My Pets Gifts

My Pets Gifts

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Overview

My Pets Gifts has a rating of 1.7 stars from 45 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about My Pets Gifts most frequently mention tracking number problems. My Pets Gifts ranks 644th among Pets sites.

  • Service
    4
  • Value
    4
  • Shipping
    4
  • Returns
    3
  • Quality
    4
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
2
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How would you rate My Pets Gifts?
Top Positive Review

“Not sure why all the negative reviews, I love this”

P P.
9/10/18

Got mine in the mail today. Ordered as a gift and am pleasantly surprised. Was worried after reading so many bad reviews but this came out beautiful. I think they did a great image. Chain is nothing special, probably would just get my own if I do another one,

Top Critical Review

“SCAM - No Order Received, No Response!”

Jenn B.
12/27/17

They are quick to charge you $44.98, but never send the product. Oh, you'll get a tracking number, but the web link won't work. Don't trust this lousy company from China. Look for a comparable item on Etsy.

Reviews (45)

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christmas gift (3)
Thumbnail of user pp85
1 review
0 helpful votes
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September 10th, 2018

Got mine in the mail today. Ordered as a gift and am pleasantly surprised. Was worried after reading so many bad reviews but this came out beautiful. I think they did a great image. Chain is nothing special, probably would just get my own if I do another one,

Service
Value
Shipping
Quality
Thumbnail of user jennb23
1 review
3 helpful votes
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December 27th, 2017

They are quick to charge you $44.98, but never send the product. Oh, you'll get a tracking number, but the web link won't work. Don't trust this lousy company from China. Look for a comparable item on Etsy.

Thumbnail of user cindys185
1 review
3 helpful votes
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December 21st, 2017

I placed my order on 10/22 and it's now 12/21 and still no items. This was supposed to be a Christmas gift. They did respond to some emails but slowly and not with much more of a response other than to "please be patient". I've been more than patient, and now what I thought would be a great Christmas gift still hasn't arrived. I don't know if it's a scam or if they're inept. It has supposedly shipped, but there are no updates to the tracking since 12/6. Poor, poor service. Don't buy from them. What a shame that Facebook supports them.

Thumbnail of user davida766
1 review
3 helpful votes
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September 17th, 2018

Wish I Googled the product first, such a waste of money, they messed up my address on the delivery. Would only send back if I paid $20 in delivery fees when it was originally free shipping. Seems like a scam and by the looks of the other reviews if it did turn up i probably would have been disappointed. Pretty sure I'm not going to get a refund.

Thumbnail of user davidn177
1 review
4 helpful votes
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December 30th, 2017

I don't know about this particular product. I will tell you that mypets. Gift is ABSOLUTELY HORRIBLE. Ordered a photo pendant necklace from them. It took almost two months to arrive. In the meantime, I saw a problem with the order (their fault), and I tried to contact them to correct it. No response. Finally they sent me a tracking order from a Chinese shipping company which had no change in status for weeks. Finally, when the item arrived, yep, they used someone else's photo for my pendant. Got a pendant of two cats instead of my dog. Now messages to them seeking a solution have gone unanswered for a week. I will reverse the charges on my credit card. STAY AWAY!

Thumbnail of user jills103
2 reviews
5 helpful votes
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February 19th, 2018

They sent me a defective product. The hook was on the wrong side so that my cat pendant would have my cat hanging sideways. I documented this to them in photos and they admitted it was a mistake, but refused to replace for free. They would only replace if I paid additional shipping or offered me a $8 refund.

The pendant for my mother wasn't horrible, although nowhere near as nice as the pictures in the ad, but the chain they provided broke literally a half hour into her.
Wearing it for the first time.

DON"T BUY!

Service
Value
Shipping
Returns
Quality
Thumbnail of user christinab119
1 review
3 helpful votes
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January 18th, 2018

I ordered a necklace of my pet for my daughter's birthday. No mention of the company being in China at the time of purchase; it only stated 10 business days to make. I ordered on December 17 and didn't receive until January 16. Once received, the necklace does look like the picture I sent of my pet but it is so tiny. I was looking for something about 1 1/2 inches; instead, I got something about 1/2 inch. Also, the attachment is too small to allow the chain to go through it so I had to cut off the safety heart just to put it on the chain.

I will not buy from this company again. The pictures all looked much bigger and service was not good. I am having to mail to my daughter three weeks after her birthday because it took so long to get it. Definitely too much money for what I received.

Thumbnail of user wendyf51
1 review
6 helpful votes
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January 30th, 2018

We ordered a necklace for our daughter beginning of December and was told we would get it by Christmas it didn't come til the middle of January we tried contacting them several times and never got a response. The necklace looked nothing like we wanted. Extremely disappointed. Do not order from this company a complete waste of time and money

Thumbnail of user karenb690
2 reviews
3 helpful votes
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August 20th, 2018

I can't believe it takes a month to get a item! I also did not know it was from China. I'm still waiting for my item! When I try to contact them by email all I get is a automated response! There is NO phone number and NO address! The better business bureau needs to get involved and Apple needs to stop letting them advertise in their phones! All of us need to group together and stop these people!

Thumbnail of user donnam574
1 review
2 helpful votes
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October 21st, 2018

I actually had a positive experience with them - I am in the uk and the necklace arrived after 3/4 weeks - It was for my brothers girlfriend - they have a kitten and she loved it! I don't know why there are so any bad reviews - I was lucky I guess. Worth a shot anyway.

Thumbnail of user gungad
1 review
2 helpful votes
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January 8th, 2018

I ordered two items, and based on the other reviews I'm shocked I even received one of my items at all! In any case one did not show up and I have contacted the company multiple times and have never heard back. I am trying to resolve this with PayPal.

Thumbnail of user rl203
1 review
0 helpful votes
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January 4th, 2020

I ordered a simple key chain that was purchased on 12/14 and they said it would be delivered by 12/23 at the latest. I finally received it on 1/04 so the Christmas gift I was hoping for was ruined. When it arrived, the material was very cheap looking and scratched. It was horribly over priced for the quality and not worth effort. I would suggest going to a "Things Remembered" and getting a better quality item that could also be delivered on time.

Thumbnail of user susanr438
1 review
0 helpful votes
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April 28th, 2019

This keepsake of my aging puppy is priceless. It did take quite a while to arrive, but it was well worth it. It's a GREAT representation of my photo.
I just recently heard there were bad reviews, but mine experience was very good.

Thumbnail of user pattis95
1 review
1 helpful vote
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August 21st, 2018

Just received my bracelet today with 6 charms. It looks nothing like the pictures on their website. I can not tell who is who, they are barely on the charm and their names are not the back of the charm. I wish I would have seen reviews before I purchased. If you want a nice charm go to walmart.com photo store, the charm will actually look like the picture, I have made those and they are wonderful!

Thumbnail of user marks1069
1 review
4 helpful votes
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July 24th, 2018

Almost a month after placing my order for a necklace for my wife, I received my order. It turned out AWFUL. There is some sort of dark details obscuring the dog's face. I can't believe whoever made this thought that it would be acceptable. I won't even be giving this piece of junk to her. Goodbye $50. I should have known better.

Thumbnail of user kimberlyl79
1 review
5 helpful votes
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December 13th, 2017

I placed an order in November... I tracked the package... it said it was delivered & never was... now I cannot get anyone to answer my emails! There is no customer service number to call and I need this package ASAP! This is so not right!

Thumbnail of user dang181
1 review
1 helpful vote
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January 24th, 2018

I order a necklace of our dog on 12/8/17 and did not receive it until 1/10/17. The product was great my daughter loves the necklace. And like everyone else the chain that came with it did not fit. I gave them 3 stars because the product is great but the wait time is terrible.

Thumbnail of user debbiev90
1 review
2 helpful votes
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December 7th, 2020

I did not realize these products are made in China and take a long time to receive. I ordered 3 items; A custom pillow with a photo of my neighbor's dog that just passed away, A "sterling silver" custom keychain and a regular titanium keychain. All 3 items look cheaply made and are embarrassing to give as gifts. The 2 keychains look like the same metal was used, even though one was supposedly sterling silver. The pillow is weirdly cropped. What a waste of 98.00. Keep your money and find a business who does a better job and made in the USA so maybe alittle easier to get a refund.

Thumbnail of user joir2
1 review
3 helpful votes
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June 28th, 2019

I ordered a necklace and earning. I received the necklace but not the earning. I checked online and it said order in process so I didn't think it was a problem. A month later I finally ask and they basically called me a liar and that all items are shipped together. They refuse to even check for me to see if they were made. DONT USE THEM

Thumbnail of user lindap219
2 reviews
11 helpful votes
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August 2nd, 2019

Ordered a memorial silver pendant of my pet. I completed the whole order form and submitted a photo and paid. Days later I get a tracking email and notice it says pillow not necklace (LT*******CN) I respond immediately. They reply that this is what I ordered and pretty much too bad. They said If I want a necklace I can go to their site and order a necklace and pay again. They refuse to make it right or refund my total cost. I didn't need to order a $50 pillow I could make myself. They are scammers and crooks DON'T use them.

Thumbnail of user robinm232
1 review
3 helpful votes
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June 10th, 2018

I ordered a gift for my son. I was given a "grand total of $52. Xx". The next day a fraud alert came through from my bank. The total was different and the name was totally different! I told the bank I did not authorize those charges and I didn't even know that person! They shut down my card immediately. Now I have to go to the bank and get another card and change the bank card information with a lot of my creditors so automatic payments will be made for my bills. I also have to go without my debit card for x amount of days! This company has caused me a lot of inconvenience! Don't deal with them!

Thumbnail of user amandab465
1 review
0 helpful votes
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January 1st, 2019

I received a necklace and charm for xmas. After reading the bad reviews, i thought i should say something good, as my experience was good! I thought it was absolutely precious... top quality, no, but a really cute idea and i love it!

Thumbnail of user stefanieh31
2 reviews
0 helpful votes
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June 2nd, 2020

Placed my order April 23 it was shipped out on the 27th and now its June 2 and I still have received it. They replayed with a tracking number that I already have and blamed it on the coronavirus. I've order several different things off of wish since them and all have come from over seas and got them within two weeks. This company sucks.

Thumbnail of user perryb52
1 review
4 helpful votes
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August 1st, 2018

I placed an order, they billed my card and when I went to the website to check the status of my order, it wasn't there. I've been emailing them for weeks with no luck. They do reply to email, terrible English, and claim they don't have my order. Even when I produced my bill they just say I don't have an order. They apparently only make 1 out of every 50 orders they get. Stay away!

Thumbnail of user markm854
1 review
2 helpful votes
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July 23rd, 2018

This is an absolute scam. I paid them $50 and sent a photo of my girlfriend's dog and what I received from them looked nothing like the detail in the advertisement. It was just a piece of metal with an indistinguishable etching of some kind on it. When I first complained, they wrote back and said that the reason for this was that I ordered "steel" instead of "silver". After I pointed out to them and provided proof that I had paid for and ordered silver, they wrote back saying that they would re-do it if I paid them an additional $20.

Since I have zero confidence that any re-do would be superior, I opted not to pay them anything additional.

I had paid through PayPal so I disputed the claim with PayPal. However, I learned shortly thereafter that PayPal does not protect buyers that use its service---it protects the SELLERS who pay them money. Makes sense I guess. So don't expect PayPal to help you if you use them

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