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Michigan
1 review
1 helpful vote
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I needed to exchange a pair of the men's moccasins for a difference size. To do that I had to call them to get a Return Merchandise Authorization number. When I called there was a 3 1/2 hour wait. When they answered and I said why I had called, the person claimed she couldn't hear me and asked if she could call me right back. She never called back so now I have to call again.

Date of experience: December 11, 2021
Florida
1 review
0 helpful votes
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Disappointing
October 17, 2021

We have 6 pillows and I am so disappointed. We ordered firm and they do not have enough stuffing in them. They go flat or bend in the middle. Not all is bad they wash and dry very nice just wish they were firm.

Date of experience: October 16, 2021
Florida
1 review
0 helpful votes
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They're my pillow 2.0 is garbage yeah it's cool to the touch that's about all the first time you touched it that's it otherwise it becomes just any other pillow you have to flip it at night and keep flipping it don't buy it

Date of experience: May 21, 2023
Texas
1 review
1 helpful vote
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Bad business practices
December 3, 2022

My pillow ripped at the seam in the washer. They refused to make it right because I didn't have the torn up pillow! It made a big mess! I did not save the wet mess! All I wanted was for it to be replaced.

Date of experience: December 3, 2022
Ohio
1 review
0 helpful votes
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Refunded
July 22, 2023

Forgot to add promo code so contacted them as soon as I realized the mistake which was a (0 dolor mistake. They added the promo code and immediately gave me a refund. I will always buy from a company that does what they did. As for tie pillows My house caught fire and so did my pillows.with it. But gave me a chance to get new 2.0. I recommend this company to all.

Date of experience: July 21, 2023
Missouri
1 review
9 helpful votes
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I tried to order online but wouldn't take so called customer service. I was very surprised rep was foreign speaking with very heavy accent? Took a while to order as I had to repeat a few times and had to have her repeat because I couldn't understand what she said. So much for being an American company. I do like the pillows but I bought my original ones about 10 years ago. Maybe the quality has diminished over the years.

Date of experience: July 13, 2020
Arkansas
2 reviews
14 helpful votes
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My pillow is wonderful and so comforting as I lie here with a broken back. Just got home from hospital after a week with a compression fracture in my back. I'm condemned to my couch for 8 weeks and feel better with MY PILLOW as it keeps my neck aligned so I can heal properly. Thank God I have this incredible pillow to help me, it's perfect!
Floozy, NJ

Date of experience: July 29, 2017
Colorado
1 review
2 helpful votes
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PERFECT PILLOW! AWESOME STORY!
July 11, 2022

I Received the 2 MyPillows that I ordered (for my Mom and me), ahead of schedule, which was wonderful in and of itself. However, I also received Mike Lindell's book FREE! I read it through that night. I can't thank you enough for this. It came at the most empty, sad time in my life. The pillow gave me the physical rest that had been so elusive for so many years; the book gave me spiritual rest and inner peace, and has helped me to start my journey toward God. Hope Match indeed. Thank you so much!

Date of experience: July 11, 2022
Texas
1 review
7 helpful votes
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Waste of money
June 30, 2016

Tried and what a waste of $50 not comfortable at all, I got a med and it was way to hard and uncomfortable. I have a down pillow and its 10 times better than my pillow. Dont waste your money a good feather or down pillow is way better and cheaper!.

Date of experience: June 30, 2016
North Carolina
1 review
0 helpful votes
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For many years I have suffered with head and neck pain that at times was so severe I slept sitting up in a chair rather than in a bed because I didn't want to deal with the head, neck and shoulder pain in the morning. I have been through physical therapy trying to relieve the pain. I tried every kind of pillow on the market, every size, shape and price. I've tried every kind of bed and mattress. I'm currently on a sleep number but it did not relieve my pain. On a whim I purchased a "My Pillow" firm. The first night I used it was the first night I have slept without pain! My husband told me to give it a week. It has been two months and I'm a new person! I sleep totally pain free. I wake up well rested for the first time in years! I could not be more pleased with this product! THANK YOU Mike Lindel!

Date of experience: August 13, 2022
Florida
2 reviews
1 helpful vote
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Ordered a pillow over a month ago called customer service they after calling FedEx and they told me they had lost my package. They said it wasn't lost! Than said they would send another replacement within 2-3 days…. Still nothing ‍. They got my money for the last time!

Date of experience: August 4, 2021
Georgia
1 review
151 helpful votes
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Mr. Lindell and his My Pillow scam is based on the same business model as Hobby Lobby, Chick-fil-A, Cracker Barrel and Home Depot. These businesses use their openly homophobic, misogynistic social views as tools to sell their substandard products to a customer base that places hatred ahead of product quality. A My Pillow is full of shredded open cell foam, just like countless pillows found in WalMart for $4 each.

Date of experience: July 30, 2020
New York
1 review
5 helpful votes
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Are NOT made in America, they are made in Cambodia. They run large, and they are not fluff filled as the pictures show. The customer service is awful and they defend the product ad nauseam!.
There are no exchanges or returns according to the representative, but then relented to an exchange. She was overridden when I complained to Paypal and nothing could be done. YOU the consumer are responsible for the cost of shipping!
Not a product I would recommend to anyone. You can get slippers without the hype and the lies
Threw out the bill and will donate the slippers!

Date of experience: June 17, 2023
Georgia
5 reviews
7 helpful votes
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I expected to sleep better. Instead I found myself throwing it to the floor. I used the size system to pick the correct pillow. Sorry not useful. The ads are misleading and they do not want them back.

Date of experience: December 12, 2019
Arizona
1 review
0 helpful votes
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Funny Smell
June 4, 2021

The pillow had a smell that smelled like old meat. I tried washing the pillow, after one wash the pillow started to fray. I returned my purchase to Goodwill where I purchased it on clearance for a $1.

Date of experience: June 4, 2021
Illinois
1 review
19 helpful votes
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I was given a standard mypillow as an early christmas present (around Thanksgiving 2019). This is the most uncomfortable pillow I have ever slept on. Because it was a gift there is no way to even think of returning it. I wake up 2-3 times a night to fluff it so it supports my neck but it flattens out again. I wouldn't recommend it to anyone. It is on it's way to goodwill.

Date of experience: January 24, 2020
New York
2 reviews
2 helpful votes
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Lumpy
January 12, 2021

I saw the MyPillow on an ad and I was almost thrown with the price but I thought I'd try one. I'm a side and back sleeper and I put my head on the Pillow and it was Comfortably soft but lumpy. I didn't know if I was going to get to sleep. Next thing I knew, I woke up the next morning and boy I felt real good. I can't sleep without it. I found the lumpy soft makes it so nice. I now have 2 Premium green king now so I can have one ready when one is ready for cleaning. Cleaning is so much better in a front loader. It's the best sleep I've ever had.

Date of experience: January 11, 2021
Michigan
1 review
1 helpful vote
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I can go get a better pillow from Walmart for five times cheaper than the price of a my pillow. The pillow is flat and crap. Then when you try to ship it back and get your money back they try to give you a run around and not give you a full refund. Like I said a flat joke.

Date of experience: August 3, 2021
California
1 review
2 helpful votes
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Worst pillow ever
August 9, 2021

I bought this pillow a few months ago at Walmart, I bought two of them king size extra firm and they were expensive they were about $100 each, I was like OK well because of the price I thought maybe you know they were going to be excellent pillows but to my surprise it's the worst pillows ever. It's a rip off the pillow gave me a bad neck pain and huge headaches I would wake up every morning with a headache and extremely stiff also they get really warm my back started hurting because of the neck pain it's just a rip off worst pillow ever in the world I've tried so many even like the cheapest ones are way better than this one I finally had to throw them away and I bought new pillows and oh my god what a difference nice expensive pillows but they're worth way more than the stupid my pillow thing! Don't spend your money on this pillows the are horrible!

Date of experience: August 9, 2021
Kansas
2 reviews
5 helpful votes
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Not what Mike claims
April 10, 2020

My pillow is a good pillow, however it will not help you sleep or give you your best sleep. This is a ridiculous claim. No bed or pillow will do that. If you have trouble sleeping you probably need to exercise more or change your diet.

Date of experience: April 9, 2020

Overview

MyPillow has a rating of 2.1 stars from 963 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MyPillow most frequently mention customer service, neck pain and king size. MyPillow ranks 15th among Bedding sites.

service
390
value
456
shipping
385
returns
282
quality
448
+120