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Florida
1 review
0 helpful votes
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Very poor return policy
December 6, 2021

There is no information about returning a product when you receive it. You must initiate a telephone call in order to get details and the return shipping address. And to top it off they charge a return fee. So for my order of $99.85 which included shipping and sales tax,, i received a credit of $79.

Date of experience: December 6, 2021
Alabama
5 reviews
1 helpful vote
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Don't buy
April 16, 2023

I fell for the hype on TV before reading reviews. The My pillow 2.0 is no better than what you can buy at any local store for about $10 and I paid $80 for a My pillow. This is truly not a good product and not comfortable. Don't waste your money!

Date of experience: April 16, 2023
Maryland
4 reviews
6 helpful votes
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Are you looking for a good nights sleep? I was to. I was diagnosed with ankylosing spondylitis, I disease that causes all of your vertebra to fuse, and is absolutely debilitating. So it became obvious that I needed to find not only a good mattress but also good pillows.
After hearing this companies advertising I ended up purchasing the pad for the mattress and two pillows and the sheets and everything combined has improved my night's sleep tremendously.
For anyone who is suffering even with just ordinary arthritis I absolutely recommend this company's product!

Date of experience: August 29, 2016
Illinois
1 review
0 helpful votes
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Beware
December 3, 2020

Beware, I developed thoracic outlet syndrome after sleeping on a my pillow. I'm a side sleeper and although a comfortable pillow, it did not provide the correct alignment advertised. Symptoms noticeably improved with a different pillow.

Date of experience: December 3, 2020
California
1 review
5 helpful votes
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Pillow does not respond as is stated in ad or shown on TV. Lumpy and stays that way. Return service is difficult and expensive; customer service is curt and obviously use to returns by unsatisfied customers.

Date of experience: February 19, 2020
Wisconsin
1 review
6 helpful votes
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My wife and I both had a "My Pillow" for about 6 months and were never really satisfied with the Pillow. Recently as we learned more and more about what an awful person the My Pillow Founder is, we threw the pillows in the trash. We purchased two pillows for $10 from Kohl's and we like them so much better. Wish we would have read all the bad reviews about My Pillow and known what a terrible person the founder is before purchasing them in the first place. Thankfully we have nicer pillows now and are not supporting such an awful person.

Date of experience: November 23, 2020
New Zealand
1 review
4 helpful votes
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THANK YOU My Pillow...
December 1, 2014

THANK YOU My Pillow... Yes it did take me a little while to adjust to the pillow and I was scared of being sucked in to another item that would end up in the recycling... but it is about the best money I have spent on myself in a very very long time. I want to give one to all the people I care about in my world so they too can experience a blissful nights sleep. You wont find me leaving home without it - I cant vouch for the stopping snoring as my sleep is so blissful, I have no idea about if I am snoring or not... No headaches or sore necks - blissful sleeping. Thank you

Date of experience: December 1, 2014
Texas
1 review
8 helpful votes
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I ordered the Mypillow based on TV testimonials. Because I like extra firm pillows, I ordered the green label one even though the sight recommendations stated that based on my height/weight, the white label would have been better suited for me. Right from the start, I wasn't overly impressed with the pillow but I decided to give it a chance. The pillow does not keep it's shape and goes flat. I am constantly fluffing and flipping this pillow at least five times per night. I called and asked if I could exchange it for the next firmer size and I was told that I allowed too much time to go by for a refund or exchange. I was advised to wash the pillow with a towel and dry it. I did and am still left with the same situation of flipping and fluffing all night. Definitely NOT worth $70.

Date of experience: February 20, 2014
New Hampshire
2 reviews
2 helpful votes
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I have had many many pillows and my cheaper pillows give me more support than this. I got their to Xmas and ever since using it my neck and back hurt like crazy and it's barley a pillow no matter how much you fluff it you are still sleeping in lumps or fabric with no filling. I was so excited for this pillow and now I'm thankful I kept my old one because as much as I hated my old one now it's like a luxury pillow compared to this.

Date of experience: January 2, 2023
Arizona
8 reviews
12 helpful votes
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I like the towels, the problem is once you are a customer you will be overwhelmed with endless Spam emails every day for the rest of your life.
It's as if I'm being punished for being a customer. I am tormented with multiple massive amounts of emails that go into my Spam daily. I regret the day I patronize this business and I will never buy from them again because of this.

Date of experience: November 26, 2022

Overview

MyPillow has a rating of 2.1 stars from 958 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MyPillow most frequently mention customer service, neck pain and king size. MyPillow ranks 13th among Bedding sites.

service
390
value
456
shipping
385
returns
282
quality
448
+120