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MyTrip

Overview

MyTrip has a rating of 2.9 stars from 2,228 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MyTrip most frequently mention customer service, return flight and credit card. MyTrip ranks 12th among Travel Agency sites.

service
768
value
733
shipping
511
returns
637
quality
687
This company responds to reviews on average within 25 days
+231
How would you rate MyTrip?
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Florida
1 review
0 helpful votes
Follow Mariano M.
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I will be able to give a more accurate review once I travel and be back of my journey.

Date of experience: November 16, 2024
Spain
1 review
0 helpful votes
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As many probably know it's a scam company.

If the flight happens, it can be somewhat of a discount for you booking thru Mytrip as they re-sell flight tickets on the cheap.
However if there is any complaications, you have to take them to court to get your refund.

I got saved written and verbal confirmation that they would refund my cancelled flight but after re-opening the case several times spending dozens of hours on their terrible customer service (nice people but nothing happens) they confirmed the refund but then never paid and removed any chance of contacting them from the site and archived my booking.

So they are 100% scammers, but that's the standard with these sorts of companies unfortunately.

Update: You said you need 30 working days, I submitted it in March. And even if we count from 17th of June it's more than 30 working days.

Stop with this nonsense and just give me my money back as you agreed to in March (which I have screenshots of).

Date of experience: August 14, 2024
California
1 review
0 helpful votes
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Good serviceGood serviceGood serviceGood serviceGood serviceGood serviceGood serviceGood serviceGood serviceGood serviceGood serviceGood serviceGood serviceGood serviceGood service

Date of experience: November 2, 2024
France
1 review
0 helpful votes
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Avoid Using MyTrip.com - They Took My Money with No Refund

I want to share my experience to caution others about using MyTrip.com. I was a regular client and made several flight bookings through this platform. However, my recent experience has been extremely frustrating.

Three months ago, I booked a flight to Cyprus using MyTrip.com. Shortly after, Cyprus Airways canceled the flight, leaving me with a canceled trip. I followed the normal procedure on the MyTrip.com app to request a refund for the amount I had already paid. Since then, I have contacted MyTrip.com's support team numerous times, but they have consistently refused to process my refund. Their excuse is that Cyprus Airways has not refunded the money yet.

I explained repeatedly that my booking was made through MyTrip.com, not directly with Cyprus Airways, and this issue should not be my responsibility. To clarify further, I even contacted Cyprus Airways, who confirmed that they do not have my money and advised me to resolve the matter with MyTrip.com, asking me not to contact them again.
They are being dishonest by responding to my reviews with the claim that I requested a refund on November 21. However, I have their email confirming that the flight was canceled on October 2, and they began processing the refund from that date (reference available). I strongly suspect they are misusing their clients' money in an unethical manner.
This entire experience has been extremely disappointing and unprofessional. I strongly advise against using MyTrip.com to avoid similar issues.

Date of experience: October 2, 2024
Washington
1 review
0 helpful votes
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Mrs
November 23, 2024

Very good fantastic is my first time in this web congratulations very nice

Date of experience: November 13, 2024
Slovenia
1 review
0 helpful votes
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Dita
November 24, 2024

Everything was ok. The purchase is safe and I received immediate feedback.

Date of experience: November 14, 2024
RU
1 review
0 helpful votes
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Thank you for easy and quick service!
November 24, 2024

Thank you for easy and quick service! All choices were convenient.

Date of experience: November 14, 2024
Oregon
1 review
0 helpful votes
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Easy no navigate
November 18, 2024

Very easy to find a nice t plan trip and book the airfare tickets round trip

Date of experience: November 8, 2024
California
1 review
0 helpful votes
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Excellent service
November 22, 2024

Detailed flight and airfare information, lower service charges, excellent service

Date of experience: November 12, 2024
California
1 review
0 helpful votes
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Cash Grab
September 27, 2024

Where do I start. You have to check a box to not be emailed with offers, while virtually every other place you find this option, you have to uncheck the box to op out. Clearly designed to trick you into joining an email list. You have to deselect a dozen offers (which is unfortunately not uncommon). However, the worst part is that I get a message one button before hitting confirm that the price has gone up by $100.

Date of experience: September 17, 2024
Washington
1 review
0 helpful votes
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First time using and it was Quick and easier than booking through an airline website.

Date of experience: November 7, 2024
El Salvador
1 review
0 helpful votes
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Nesecito el número de reserva Para el Prechequeo. De Houston San Salvador. 16 enero de William pena he y William pena palacios

MyTrip attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 16, 2025
Georgia
1 review
0 helpful votes
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WTF IS THIS?
August 16, 2024

Why did you give me a refund? Also with a return within 5 days? I really don't like this, I didn't receive the money and I can't fly because of you! Send me your address and zip code to notify me that I will go to court!

Date of experience: August 6, 2024
Saudi Arabia
1 review
0 helpful votes
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Simple and fast experience
November 18, 2024

Simple and fast experience. All booking option are of real value for those who need them.

Date of experience: November 8, 2024
Ohio
1 review
1 helpful vote
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Poor review
September 9, 2024

I initially had a good experience. Only days after my booking I received an additional invoice from my trip, for 8 euros. If someone would contact me to please explain why this occurred. I purchased tickets, why am I being charged additional costs when everything was confirmed the same day. Very unprofessional!

Date of experience: August 30, 2024
TW
1 review
0 helpful votes
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I purchased an option to be able to change my flight dates, subject to availability and with same route and carrier for £60. When I tried to change I was told no flights were available on the dates I asked about and you were only allowed to ask about three dates, then she hung up. I checked and found flights were available. I called back and this time they found flights,. But the difference between the new flights and the one I had booked was double the price of my original return flight and substantially more than the cost of just booking a new flight home.

MyTrip attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 5, 2024
Thailand
1 review
0 helpful votes
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The most horrible experience
October 11, 2024

I can't see any info about my booking. You have order number and you have my email address. Click on my booking and fill the same info again and then get an error. NOT DOING BUSINESS EVER AGAIN WITH YOU.

Date of experience: October 1, 2024
Hong Kong
1 review
0 helpful votes
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Very poor service
October 11, 2024

It's been a terrible experience and even after 5 weeks I haven't received my refund. Every time their administrators respond that it's not their fault and that they couldn't do anything.

MyTrip attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 1, 2024
Florida
1 review
0 helpful votes
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Excellent online services
November 16, 2024

Excellent online services. Thank you so much. Easy steps, easy way to pay.

Date of experience: November 6, 2024
Florida
1 review
0 helpful votes
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Easy to buy
October 30, 2024

Everything was easy. The price was great. I didn't have any issue or question when I was doing the buy of the ticket.

Date of experience: October 20, 2024