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MyTrip

Overview

MyTrip has a rating of 2.9 stars from 2,228 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MyTrip most frequently mention customer service, return flight and credit card. MyTrip ranks 12th among Travel Agency sites.

service
768
value
733
shipping
511
returns
637
quality
687
This company responds to reviews on average within 25 days
+231
How would you rate MyTrip?
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Cyprus
1 review
0 helpful votes
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Very Good
September 17, 2024

Good service & Quick
I have a question
We are a group of 16 persons
Why do we have to make 2 different reservations 8+8 and not one direct reservation of 16 persons?
This is more complicate and causes us much more time and difficulties...

Date of experience: September 7, 2024
Florida
1 review
0 helpful votes
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Upped price change
November 16, 2024

All smooth going until the price change before the transaction ended

MyTrip attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 6, 2024
Cambodia
1 review
0 helpful votes
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Vannna
September 29, 2024

Easy step for booking. But I suggest separate booking confirmation number and receipt that show charge amount. So far, the service is good for my first experience book via this.

Date of experience: September 19, 2024
California
1 review
0 helpful votes
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We desired to look for tkts in the airline app but at time of payment didn't accept credit cards, only pay pal which I'm not a member and neither want to be, so I found this site

Date of experience: September 21, 2024
California
1 review
0 helpful votes
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Thanks for making my booking so easy
November 14, 2024

Thanks for making my booking so easy. Easy bookings from home

Date of experience: November 4, 2024
Slovakia
1 review
0 helpful votes
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I had an incredibly frustrating and disappointing experience with your website. The entire booking process seemed smooth at first—choosing flights, entering personal details. However, when I reached the final payment page, I was shocked to see an unexpected additional charge of $450 tacked onto my total.

There was no prior mention of this charge throughout the booking process. It felt like a deliberate attempt to deceive customers into paying more at the last minute, hoping they'd be too committed to back out. This kind of bait-and-switch tactic is not only unethical but also leaves a sour taste in your mouth.

Date of experience: August 25, 2024
Malaysia
1 review
0 helpful votes
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Mytrip is teribble services
September 26, 2024

Chat with support live everyday to ask about refund status but given me different story everyday. Mytrip cancel my booking then the waiting period for refund is not acceptable. Dont use this agent

Date of experience: September 16, 2024
New Jersey
1 review
0 helpful votes
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Malaysia trip
August 14, 2024

I booked the ticket with you at the airport due to airline request. I did not hear from you because you took too much time and I was about to miss the flight. So, I booked another ticket with another airline. I am boarding now. Otherwise if I did not get another ticket I would miss the flight. Please cancel and refund me the charge. I emailed you but it does not get delivered. Please email me if you have any questions or concerns. Thank you for your prompt assistance.

MyTrip attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 4, 2024
Israel
1 review
1 helpful vote
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Scammers
August 30, 2024

Worst company ever. Seems like they scam a lot of people out of their money and there's no way to get it back.

My flight was cancelled by the airline in January. Since then they have been stringing me along with the refund I'm owed, telling me it's coming any day now. They have received the money back from the airlines many months ago.

Do not book a flight with them, it's not worth it.

Date of experience: August 20, 2024
Cambodia
1 review
0 helpful votes
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Good service
November 13, 2024

I have been buying the air tickets a few times and my trip.com is good

Date of experience: November 3, 2024
India
1 review
0 helpful votes
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Didn't enter OTP still deducted from my card
September 19, 2024

I checked the amount and received the OTP but didn't enter the code. However, my ticket was confirmed, and money was deducted from my account. The price initially displayed was lower, but at the end, it asked for double the amount.

MyTrip attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 9, 2024
Qatar
1 review
0 helpful votes
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Scam
September 11, 2024

July 05-2024 my flight was cancelled by airline air India express, still me not get my refund from mytrip more than two months by chat I contact many times each and every time they request me to wait for the refund, i already check with the airline they give me itinerary for the proof of refund but mytrip they are telling me still they not recieve refund from the airline please beware about mytrip dont lose your money here at mytrip better book direct from airline website

MyTrip attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 1, 2024
Washington
1 review
0 helpful votes
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Good luck!
August 15, 2024

I was nickel and dimed the whole way, received NO help along the way (unless I paid for it) and a typo costed me $75. The entire price for two tickets was $215, of which $151 of that was fees and carrier charges. It's so hard to just buy a friggin plane ticket at a decent rate. Thanks for nothing.

MyTrip attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 5, 2024
Florida
1 review
0 helpful votes
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Haven't received my booking confirmation
September 9, 2024

I booked through site, seemingly received confirmation, but have not received an email with the booking confirmation. When I try to get back onto site with booking # it won't let me. Should have gone directly to airline.

MyTrip attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 30, 2024
Maryland
2 reviews
1 helpful vote
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Hours and hours and hours to find flights
August 7, 2024

It took me hours and hours and hours including with over someone else helping me for 2 hours. I had already turned down tickets for $1600 for the same flights that I ended up paying $2200 through Kayak, not including taxes and bag fees for another $200. This was just light economy or basic economy, not first class. I regret using Kayak

MyTrip attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 28, 2024
Israel
1 review
0 helpful votes
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Stay away
September 4, 2024

If nothing goes wrong, it is OK to flight with them.
But! I needed to change my flight dates and I bought refundable ticket, and it was a nightmare to make them help me.
First, they can say what is the price of the new ticket and they always say it is much more than I can see in the website of the flight company! So I had to pay more money to change to a cheaper flight.
Secondly, it is very hard to get them, and they are hardly understand what you want.
I really recommend to pay a little more money and flight with a better company.

Date of experience: August 25, 2024
Florida
1 review
0 helpful votes
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Impecable!
March 7, 2025

Impecable! Muy ágil y sin complicaciones! Voy a volver a usar la aplicacion

Date of experience: February 25, 2025
Jordan
1 review
0 helpful votes
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Smooth
November 8, 2024

My experience was hassle-free and very smooth, and the prices were the best I could get.

Date of experience: October 29, 2024
Georgia
1 review
0 helpful votes
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I believe your site got hacked by scam
August 1, 2024

Please check your website, there's exactly same website like yours, the requesting for Visa card details from people under your company name. I have a short move from them that I can share it with you if you like

Date of experience: July 22, 2024
Colombia
1 review
0 helpful votes
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NUMERO DE RESERVA
February 20, 2025

No he podido ver mi reserva. Me dice que el correo esta bloqueado

Date of experience: February 10, 2025