MyTrip

Never ever ever! Do not use mytrip. They are a fraud. I booked a flight which they claimed as refundable if canceled. Because the country I was traveling to was place in red list by UK government then when i canceled it, they gave no refund and their customer support is also nowhere always I end up an hour on the telephone line. You cannot contact them by any means. So, DO NOT USE MYTRIP.COM. Am considering taking legal actions against my trip

I would not give them 1 star...
I tried to re-book my 'flexible ticket', because my business cancelled the appointment. I bought at My trip, spent 134 euro in a flexible ticket. But after 2 days calling it still seems mission impossible; everytime they can't change my ticket. I also called directly to Chines Airlines, but they suggested I should contact My trip.

Terrible company, ignored my email, I called, email them requesting them to cancel a flight. Completely ignored my emails until the day before travelling!
Of course by than too late to issue refund!
Really you are dealing with a bunch of criminals!
Why do people still get away with this?
Please stay off and lets tell as many people as possible.
I am going to take the matter further and complaint to the airline and credit card company!

My flights were cancelled by the airline but on their website they are asking me to check in. What?
By law I am entitled for a refund but they are ignoring my emails and there is no way to get hold of them.
Bloody scammers!

What a joke. My flight was changed 3 times and then cancelled altogether. Mytrip were absolutely useless. There was no way to contact them - sat on the telephone helpline for 90 minutes and never managed to speak with anyone. They tell you to call them urgently and then do not answer the phone. They do not respond to emails either. I wish I had read the reviews before booking with them. Absolutely awful service - do not use them unless you want to kiss your money goodbye

Last night I booked a return flight from London to Malta via MyTrip without first looking at the reviews which are universally dreadful and rightly so!
Within 10 hrs I received a text from them informing me that the return flight, BA 30 April to London from Malta had been cancelled!
I tried the MyTrip tel nos which do not pick up and emails are no reply mostly.
I was told that a refund will be forthcoming within 3-5 days. I am not 100% hopeful that this will happen and if not it is fraud!
I thought it best to check with BA who were extremely helpful and confirmed it had been booked and then the place cancelled due to non payment of cost to MyTrip! I paid immediately upon booking online of course, last night!
If nothing is forthcoming in the way of a refund, this is going to be taken to a lawyer as it is fraudulent.
Do not use this site! Believe the negative reviews and do not lose your own hard earned money!

Ryanair flight was cancelled. Mytrip failed to inform us of this. When we finally found out from ryan air tried to call mytrip to see what to do next. All they did during a hour conversation was accuse me of lying. Saying Ryanair was wrong about their flight and it was still going ahead. Very rude staff. Had to walk the person through looking up the flight on ryanair website. When they realised they were wrong they 'transferred' me. Was on hold for a full hour before I gave up. Avoid this agency!

I will give an zero as a review as they deserve it. I will never remove ticket on this u can pay little more than here but don't choose this one. You going to regret it. To cancel my ticket I was on hold for 2 hours still work was not done just keeping on hold n than I have to call back again. They don't know how to do their job. Need to pay the service charge £30 as the flight is cancelled from their side and to rearrange. Had already paid extra as cancellation charges still they are going to debit £56 and £190 from the cost which is not fare. As I have already paid for all this as cancellation policy.
I will never suggest anyone about my trip

I would give no stars if possible! This company are clearly scammers. I paid for return baggage when making the booking through MyTrip only on the return journey to be told there was NO baggage included and I had to pay £60 to book my suitcase into the hold.
This was on the 4th May 2022 and I am still battling with MyTrip to try and get my refund from them.
You're better off paying a few pound extra and booking direct with the airline rather than these scammers.

And definitely not be allowed to operate. I had to postpone my flight by a couple of days recently. Whoever I spoke to in customer services - the number under 'contact us' on their website - took ages to process my request. Having paid the agency transfer cost of £30 and the cost of changing flights £71. I then got a follow up email request to pay a further £27 as the cost had just gone up. Without thinking I did this. Then heard nothing from Mytrip regarding my changed flight until a text and email the day I was due to leave (yesterday) saying there was a problem with the booking. I had sussed after paying the extra £27 and calling up the call centre (Speaking to someone who clearly had children playing in the same room as him) that I'd been scammed. Ended up going through another company and booking a whole new flight. Why is this company allowed to operate?!

Booked a return flight to Calgary and it got cancelled My trip did not let me know. I had to contact the company myself and it was weeks of stress. I contacted MyTrip and they told me to contact the airlines. They have been no help in the slightest. I will never book with them again stay away terrible company! The times of the returning flight had changed and My Trip still sent the old flight times not even updated luckily I contacted the airlines myself

Hi all I've been trying to get in touch with Mytrip the 24nhr service is non existent. I-wanted to upgrade my luggage allowance but can't get in touch. Their app is less than useless. Trying to find a live Chat line is impossible. They say any queries to telephone there help line I've tried for over 3 weeks no you?

I bought tickets in January for a trip in July that was cancelled due to COVID. I have been waiting since then to receive reimbursement. The status of my booking hasn't been updated since September and is is not possible to contact anyone from the platform. Delays due to the context are understandable but the lack of communication and transparency are not acceptable and show how little this platform care about their customers and users.
Very poor quality of customer service.

I have cancelled my booking in less than 30min after I had realized I have make a mistake on the dates. This was even before I actually had an eTicket. MyTrip.com never state a cancellation fee anywhere I can easily read till I reached out to their agent. $45 cancelling fee is not cheap. I advice everyone looks elsewhere for better services.