MyTrip

We lost $450.00 worth of airline tickets purchased through Mytrip.com. The airline changed the flight schedule with an option to cancel. We chose to cancel, but we never received our money back. I tried to call and connect with Mytrip; not only was there anyone to answer the call, but they also did not respond to emails. I disputed the charge with the credit card company, but I missed the response date deadline cause we were traveling.
The lesson, check the reputation of the travel agency before purchasing and remember that cheaper should not be the only consideration.

They sold me a British Airways ticket for my return leg that was never scheduled. The airport staff told me not only is my flight not serviced but no British Airways flights are scheduled to depart from the airport for the remainder of the month. That did not prevent MyTrip from selling me the ticket. Even booked travel insurance and SMS notifications with them in case something goes wrong. SMS notifications and their website both said my flight was on time. Still to this day, MyTrip hasn't acknowledged that my flight had been cancelled days or weeks in advance. Had to book a return flight the day of my travel (and at an exorbitant price). No response from them and no refund. Absolute scam of a website. Will try to report the transaction as fraudulent.

I left London July 17th. Luggage purchases were not communicated to airline. Had to purchase again and send receipts, Been in Japan for nearly two months. My return trip is fast approaching and not only have I not had a refund for the luggage paid for at Heathrow, but I have not had confirmation that the same will not happen again in Tokyo. Contacting them is a nightmare. Terrible service

Booked two flights about 3 weeks ago. I put in my last name and once I got the ticket it gave me the same last name as my S/O. Cost $120 change fee for a mistake that was on MyTrip and not with me. Was on hold for 4 hours with them until someone answered and didn't give me the information I needed. We will be there last customer, and please, for the love of god, do not book through them. You will get robbed of your money.

Just pray you don't need to call them for anything... Because if you do, sit down and get comfortable it's going to take days to get through to someone if you ever do!
They are just a fraud that advertises 24/7 customer service, but 20 of those hours are spent on a stupid automated queue system where they charge you as well if you are not careful which number you are calling! I have spent approximately £100 on the phone bill and I am still waiting to sort out my issue!
Save yourself SOME time and money, and use a proper travel agent! The money you think you are saving by using Mytrip it will all be spent on the horrible customer service experience, and probably even more than what you would have paid to a proper TA that will offer you a seamless smooth experience, which is really what you need when you are trying to have a relaxing holiday!

I paid for a flexible ticket that I apparently could change free online at the airline and they wanted to charge more than double to make a change/cancel it.
They should be ashamed of themselves. SCAM!

Cancellation policy comes at added costs and means to protect you in case you need to cancel by offering 90% voucher for the cost of the tickets (not baggage and extra services). But in order to request cancellation, the only way to do it is via phone and it takes hours to get connected. Avoid.

As with all these reviews, the website stole our money. It seems that their modus operandi is for prices to change, you click no on their website and the payment goes through iregardless. They took $120 for cancellation. They should be prosecuted for fraud.

Have booked flights from Kaohsiung to Vancouver few months ago, with 3 different airlines. Over a month ago received email regarding one of the trips has cancelled by airline. At that time sent an email to tw.mytrip.com. For the whole journey to cancel. Waiting for over a month and close to the departure date, I still can view my schedule under my itinerary today. I called them and the guy with bad English. And told me to wait for notifications from airline and they are processing the cancellation. This is ridiculous and non professional. The flight is two days from departure. And they haven't cancelled and refund to me.
Don't trust this tw.mytrip.com.
Don't think they wil l offer good customer service...
It is a non trustable travel website.

I requested a refund for this company and they told me that they reached out to the airline (Porter Airlines) to request a refund and that the company rejected the claim. However, when I called Porter Airlines, they told me they had never received a refund request from MyTrips.com. Customer service was not supportive and I could not get in contact with a supervisor. I would completely avoid this company.

If I could give zero I would! Booked flights to Orlando from Dublin in January 2017. Two weeks before we are due to fly I have received an email regarding a proposed change on our return journey. This change means that we have 8 hours in Manchester airport before our return flight to Dublin. I have made numerous calls to mytrip to be told that they have emailed aer Lingus and they are waiting on them to confirm rescheduling us on to an earlier flight. I have contacted Aer Lingus directly and they need mytrip to ring them not email them to make these changes. When i call i am told that the information is being relayed to my handler! It is only a few days now until we fly and mytrip are proving to be very unhelpful in their customer service. I have used them once before but after this experience I will never ever use them again.

I booked a trip on MyTrip in January 2023 for me and my family. The airline changed the itinerary in February (for a departure in April) and it no longer fitted our schedule so we canceled (which was an option provided by the airline). We are now in November 2023 and we've yet to receive our money back. I've called MyTrip a dozen times. Nothing! Avoid at all costs.

This company wrote to me informing me that my flight to Barbados had been cancelled by the airline and that I should reply to the email so they could begin processing my refund. Well, I replied to the email but never heard from My Trip again. This is despite several follow up emails and phone calls that are never answered. I am now going through IATA to see if they can force the refund. I would not recommend My Trip. They are cowboys.

I LITERALLY purchased the cancellation guarantee and they made every excuse in the world. They gave me all these customer service numbers and none of them work.BIG SCAM...

I cancelled the flight 5 days in advance and they had the nerve to consider it a no show.as an excuse to not return my money. All evidence is in the photos! I was insanely pissed off! Because i purchased all the extra insurance stuff.

AVOID THEM AT ALL COSTS! THE Only two airline sites that stand by cancellations are SPIRIT (everyone hates spirit but me) and Kiwi.com I have gotten credits, returns and money back.

A disgrace.the worst part is i have used them many times. There are several emails related to this.

Bought my ticket 3 months ago, unfortunately for my nightmare one letter of my last name was wrong on my boarding pass, next day I called the airline, they told me they can correct for FREE but the travel agent in this case (my trip) has to contact them directly to do the correction. So I called my trip and they said they can do the correction but I will have to pay a fee of €114 euros (yes for one letter). I was upset about this extra cost for something is free if I had purchased the ticket straight with the airline, but decided to pay the correction fee on 16/04 to my trip!
Guess what, today 30/06 and 5 days to my departure, they still Haven't correct my name and not even answering any of my emails.

I'm really disappointed and angry with myself to use such bad company and the worst customer service ever!

Do not use MY TRIP.

Terrible company. Dishonest, wouldn't refund me after I bought THEIR travel insurance and presented them with the doctor's certificate they requested. Never, ever, ever use them. They'll keep you on hold forever, say they are checking on their policy and will always say, no, that's not possible.