No updates from NastyGal, nothing. Massively inconvenient and will not shop here again. Get your sh*t together!

Nasty Gal can profit at the expense of what I assume to be college students that want trendy clothes but aren't willing to shell out very much for them. I fell for the 60% off sale, and I only read reviews until after I made the purchase. The biggest red flag was that out of the 11 items that I bought, I only kept 5. Customer service was prompt but was virtually useless in helping me with my order. Keep in mind that pretty much everyone has to pay a flat fee of shipping that ensures that your order will come in within a week - try nearly a month, going back and forth with customer service and wondering where my package was since the tracking stopped updating. When I got my package today, some items were laughable... I ordered a delicate white mesh top and what I got was an incredibly unwearable costume-like tulle top that looked like it shipped from the 1800's and it was a completely different top! The cherry on top was the cream blouse that came in a bright yellow colour. I was so disappointed with my items, I didn't even bother trying some of them on. Sizing is way off too, and I'm sure most products are photoshopped or edited to appear like something else when in fact they're cheap, disposable garments. Nasty Gal probably has a high number of returns so they obviously can't afford to pay for shipping costs themselves; honestly, the fact that they haven't gone out of business is beyond me. Also, not even sure where to ship it back to considering the return label and address that they listed aren't the same place - guess you flip a coin and see what happens. Take it from everyone who has left a review that you should look elsewhere for clothes.

***CUSTOMS CHARGES INFORMATION***
I'd just like to clear up something with customs charges because I feel like a lot of the ratings on this website are unfairly low because people are annoyed they had to pay customs on their order.

Customs are NOT controlled by nastygal! If like me you live in the UK anything you buy outside of the EU is subject to customs charges. So if you're not prepared to pay customs, don't buy! (the reason you may not get customs charges from other shops is because some companies mark your order as a gift so you don't have to pay customs, but it's illegal for them to do it!) It has been complained about in a few reviews that nastygal don't inform you of customs charges, but it is very clearly marked next to where you select your type of shipping that customs are your own responsibility.

In case you're wondering how much you're looking to pay with customs... your parcel might sneak through without you having to pay anything but it might not. In the UK when I get a parcel with customs I have to pay £8 handling fee plus 20% of what my total order is worth (total order worth does include what you paid for shipping!) I think it varies based on which company ships your parcel but just be aware of that when you're making an order.

In terms of the rest of the buying process, I have made one order from this site - 2 dresses - and both were true to size, good quality and arrived within the specified 1-2 weeks. They arrived with customs (about £16) which was annoying of course but that's just life! I would order more from nastygal if customs charges were free, but as it is out of their control I haven't marked down their rating at all for it.

I paid for two day shipping and I never got my order in time. I left on holiday and when I got back the order still hadn't arrived (it had been 5 days by then) so I emailed customer service and they said they needed at least "5 days to contact the courier" just to see what was going on. At this point I was LIVID. I had no time for them to sit and waste so I opened a dispute with american express (THANK GOD) and within a DAY American Express got me A REFUND. I got an email from Nasty Gal THE DAY AFTER I OPENED THE DISPUTE saying that they're sorry that my package had gotten lost in the mail and they could give me a refund or resend the package. Funny how fast they were able to get me a refund with American Express on my side, when a day before they said they needed 5 days just to get info from the courier. So I ended up getting my refund - but let me tell you if I had not used my American Express card I bet I would still be out $200. So I got lucky. I don't know what the deal is with this company but their service is horrible. I was a regular shopper there until this incident - can't believe they tried to pull one on me and make me wait 5 days just to check with a courier WHEN THEY HAVE A TRACKING NUMBER. It's their responsibility and they don't own up to it. Avoid if you can.