I purchased an order about 2 weeks ago and paid extra for standard 7 day shipping-- It was supposed to get here December 12th. When I went to track my package on December 10th, it said that it was still in England. So I waited. The tracking site then said my package would arrive on the 16th so I was patient. When it didn't come on the 16th, I emailed customer service (because I couldn't find a phone number to call) and I got an automated email saying that they would get back to me in 24 hours. It's been more than 24 hours-- about 72 hours more than 24 hours, and still no response! I went to track my package today and it said it was missent! Are you FREAKING KIDDING ME. This is the most ridiculous process in the world. Not only did I pay for 7 day shipping but NO ONE responded to my email. They don't even have a customer service number for you to call. You can bet I'm posting this review on EVERY review website and telling all of my friends to NEVER shop at Nasty Gal. How DARE you take advantage of people like that. Some of us have to work hard for our money. You should be ASHAMED of yourself. I am normally a very patient person (since I waited for so long for this damn package) but not after I've been taken advantage of. You can bet your asses that I'll make it so that no one ever shops at nasty gal or is taken advantage of like this EVER again.

I can impart some wisdom as to Canadians are charged such a ridiculous amount of money for 'customs'. I had figured this out the hard way with my addiction to online shopping from the states.

When I first started shopping with Nastygal back like 2 years ago, they were just an up and comer and their clothes were great/so was their customer service... now that they've made it to the bigtime they've decided to screw their customers over and only care about profit... and this is where customs charges come in.

They didn't use to work with DHL as their international Canadian delivery courier. DHL ALWAYS collaborates with the business to charge international address another 'customs' fee which isn't really taken by the Canadian government but rather taken half by DHL and then half by the company ie. Nastygal in this case. ANY order over 21$ CAD they WILL charge and it WILL be at exorbant prices. I once ordered a 30$something package from Karmaloop (works with DHL). The customs was almost the same as the package. I was forced to pay. Needless to say I have never ordered from Karmaloop ever freaking again.

It's been awhile since I had sworn off Nastygal because of their bad quality of clothing in my last order... so I've decided to give them another try...
I placed 3 orderes all between the ranges of 33-50$CAD last week, hoping that if i broke it up that it could slip by customs... for their black friday sale (today) I was going to place a large order of 200$... then I found out they switched to DHL. I've completely cleared my tote and now expect to get charged on all 3 of my nastygal delivers.

The sneaky truth is that if you see any company use DHL as their delivery service. RUN FAR AWAY.

Update on my 3 packages coming soon... though I suspect it won't be good news.

Rubbish company run by cheats. Stay away from this scammers. They will do anything to rob your money.#nastygal

Had an issue with their web page, customer service wasn't helpful at all. They charged me twice. The quality of clothes is so bad.

Nastygal prices are indeed a rip off, thus i always purchase from the sales. My past 2 orders had no problem. I love the clothes so much and the sale prices were really reasonable.

Until yesterday, there was a sale thus i ordered 6 PAIRS of shoes. Sadly i've mistaken the sizes to be in UK instead of US.

However, there was a maintenance out of a sudden and the prices returned to the original pricing! FROM $30 TO A WHOOPING $100!? I was told that there was a sales glitch. Thankfully, i was honored the sale prices. Thus, I asked if i could change the sizes and the answer was a strict no, no matter how much i pleaded. I have to cancel my WHOLE ORDER (including my clothes and such) just to change my shoe sizes?!? BUT if i were to do that, i will not be honored the sale prices anymore and i have to pay the original price of everything!

HOW IS IT THAT SUCH A BIG COMPANY LIKE NASTYGAL COULDNT DO ME A SIMPLE REQUEST OF CHANGING THE SIZES!?

Thus, i had to carry on with my orders of 6 PAIRS OF SHOES ORDERED WRONGLY. Such disappointment, Nastygal.

I really enjoy this website. I have ordered from Nasty Gal a few times (yes i did discover the website through the netfilx show) and overall it has been a great experience. Before I ordered I read multiple reviews which said that the quality was bad as a result of being bought out recently their handling systems were sub par; by my estimation however there is very little truth in these statments.

The shipping is fairly average in time and is very cheep, especially considering that i am from Australia and the packages come from the USA. Tracking is also provided on the NastyGal website which makes postage a lot more stress free.

I also really like their products, they have a very quirky on trend style that is very unique. It is hard not to fall in love with every piece. To give some indication of the quality, I bought a pair of vegan leather ankle boots and wore them all winter; they are still going strong and will definitely last a lot longer. Perhaps the best feature of this company is the pricing, everything is very affordable, especially when you catch one of the crazy good 50% everything sales (yes that includes items which are already on sale)

The company may have had its issues in the past because of it's change of ownership. I never experienced any of the unpleasantness that many others have, I believe that any prior issues have now been sorted making this a great shopping experience.

The products are by no means high end luxury items, that being said the items are still great quality an fun designs. I could not be any happier with my experiences shopping on the Nasty Gal website and I would recommend this to any fashionistas on a budget.

I live in Toronto, Canada, and i ordered some necklaces and a long skirt from nastygal.com. First off, i had to wait about 1 month before I received my order, and since i wasnt home I had to pay extra money at the post office eventhough i already paid Shipping and Handling. Secondly, when i finally did get my stuff, 2 out of the 3 necklaces that i bought were broken, and the sewing of the skirt was all wrong, one of the pockets was sewed to the bottom of the skirt. Because i waited more than 1 month to receive my package, i just threw the stuff in the garbage and lost about $60 and 1 month of waiting, it would have taken them another 3 months to send me the right stuff and more money if i were to send it back, so i didnt even waste my time. That was my first and last time shopping on nastygal.com, and I would never recommend this store to anybody who is trying to do some online shopping. Hopefully this will help anybody who is a shopaholic like me, ITS NOT EVEN WORTH THE TROUBLE, there are wayy better sites and stores out there.