Nespresso

Customer service was wonderful; after sending my machine in to be repaired once and still having the same issue, I called again and they made it right by sending me a new machine. A pleasant experience with reasonable people who genuinely seem like they just want to help resolve the issue! I can't complain at all!

I love my Nespresso machine and the coffee is delicious! However this is my second large order of Nespresso sleeves that arrives without the free new sample pods or free sleeve promised with the order of 8 sleeves or more! Oh! And the recycling bag! When I called they the person on the other line said that he was sorry but could not do anything about it...

Very slow, hopefully, you won't need them ever. They seem to be high, drunk, or both! Something happened to my online account it took 1 hr to get it fixed. I could have saved time by buying on Amazon or just going to the dam store, even better getting another freaking machine from another brand.

After waiting 10 days for my order to arrive (which should take 3-5 business days), they asked me to wait 1 more day and call back if my order did not arrive. Mind you, the FedEx tracking provided by Nespresso's website shows the package has not even been received even though Nespresso says it shipped 11/19/21. When I did call the next day, they asked me to wait another day. I told them no, then asked for a refund. The representative stated I would receive an email from Nespresso in 3-5 business days asking for my credit card information. No email confirmation for the refund, which does not sit well with me when they have had well over $100 of mine for almost 2 weeks without ever actually shipping the products. At this point, I feel scammed and fairly pissed off.

I have been a Nespresso EZ delivery since July, 2021. I loved it until Oct, 2021 when they did a computer update. Now every order, which is suppose to be every 2 weeks either is late, doesn't show. I call Cust. Service, hey are very nice, but I get excuse after excuse. No one knows why the orders aren't being delivered. Blamed on shipping company, etc. Since CS is in Jamaica, if you do not call early in am EZ order det is closed. Poor Shipping, Poor Delivery.

Customer service is becoming the downfall of this company. Had to call for an order placed over a week of purchase only to be hung-up twice. Left a message for management (club Nespresso) who say they will reach out and nothing. Finally had to cancel my order. To date, (over 3 weeks) I still haven't heard from anyone. Don't waste your money on poor service!

I have been a Nespresso member for about 5 years total. The coffee has always been great, but customer service has been sliding, slowly. Culminating in an absolute lack of effort at all.

The purpose of this review, if anyone reads it, is to ensure you know that the once elite standing, that came with owning and using Nespresso has gone, and you are no longer a member of the illustrious Nespresso club, but simply another customer number or dollar amount.
For the sake of this, there are equally good programs, coffees and machines available that are far less expensive. Do yourself the favour and check them out.

Placed an order which was to be delivered the following day. Point of origin is less than 100 miles from my house. It is the end of day 5 and I am still waiting. Called customer service and the solution the representative offered was to cancel my original order, re-place with another order to arrive by a different delivery service that I would pay more for and wait "only" another 4 days... oh and the promotion of 1 free sleeve would no longer be available to me. The coffee isn't worth this aggravation and crappy customer service. Nespresso clearly does not value their customers so I have no further use for them

I have been a customer of Nespresso for the past 10 years and ever since they started using Zoom it has become a nightmare for delivery, they turn up late or not at all also say they have delivered and my items are not here.
I spend $300 to $400 a month you.have now lost a good customer.pull your head in Nespresso when you start to loose good customers it won't be long before your business becomes no more

I bought a machine in November. In March it was giving an error. Trying to call I spent 2 hours on hold and was eventually hung up one twice! I had to wait until the next morning, then spent another hour on hold before getting help. Then they offered 10$ for my trouble… and only after significant pressure did they up that to 40$. I regret buying this machine simply because nespresso is so awful with customer service

I'm a loyal Nespresso customer since 2003 when lived in France. One of these days, I'll have to give up on the co., as much as I enjoy the coffee, as the service is beyond disappointing. When I call to place order, I'm transferred, disconnected, put on hold with blaring music, etc. No supervisor to spk. To re: issues I've encountered, as agent refuses to put them on line. There are lots of competitive brands in way of generic capsules, at lesser cost; I just may end up turning to them & abandoning Nespresso.

I got a nespresso plus in December of Christmas. I tried ordering on line but it would not take my coupon. Tried ordering by phone which turned into a disaster. The lady taking my order was trying but I had great difficulty because of her accent. Had to be put on hold twice for an extended length of time concerning a problem on her end which she said needed a supervisor. After 10 min. I hung up. What a hassle. Unless I can buy the pods in a store I won't be using nespresso. Too much of a headache for expensive coffee.

I spend thousands of dollars on coffee every year with these….people and they keep sending me garbage machines that barely make it past warranty and now they want me to pay for a machine.

The most frustrating part of it all though is CSR's that don't understand the most simple and straightforward English possible.

I told them numerous times that I am not spending a penny more on their garbage machines and they kept offering me "promotions", beyond frustrating.

I have approximately $200 of their coffee in my cupboard that I am going to give away, I am done with this company, they are worse than Bell & Rogers combined.

Adios

Ordered some coffee on 6 November, paid extra for 1 or 2 day delivery. Have phoned twice to find out why delivery has not happened, with the promise both times that the coffee would be with me the next day. I was eventually referred to Yodel's website to check progress. Apparently it was to be delivered today……Can anyone tell me what is going on….? Less glossy marketing and more customer service and reliability would be good.

I am a customer of 25 years ( No longer) The worst APP it would take too long to explain the issues.
Numerous hours lost on phone calls and visits at the store to fix the problem without any results whatsoever.
And they dont seems to care either.

I like the Nespresso coffee capsules, but their customer service is very poor. Twice already they sent me the wrong product. When I attempted to find out the problem, I was frequently disconnected, and never got an answer.

I've been a member of Nespresso Club for several years. I finally had to discontinue membership because even though my Easy Order said I was to receive a "free sleeve" it was never in the package received. I would have to call, they would apologize, then send it separately. After a few months, I rejoined with new information, only to find the Easy Orders (free sleeve if spending over $80) were still packaged wrong! Once again, I had to call Nespresso Club to request my free sleeve. Check your orders, because they don't include a packing slip, and you may not be getting all your thought you were!

Ordered coffee with next day service delivery. Still missing after 2 full workdays order not delivered, stating delivery address is not correct. Nespresso service has degraded from being one of the top (when it started) to do not buy from Nespresso anymore. Very du disappointed on this last order as after chatting with customer representatives, the solution given is to update my address, but it is already correct! I wonder if Nespresso management cares about at all…

I have a Vertuo machine... it is the worst digital experience. Cant pair it with my phone because it too stupid to connect to my wifi, cant understand the troubleshooting in the book with all fancy light bleeping to tell you something is wrong. I want to know what kind of idiots works in technology department... Please spend less on George and more on your technology resource for god sake. I am done. I am going back to traditional making coffee with my own machine... Nespresso you can take your machine up your?%^&...

I signed a contract with Nespresso for 2 years with a 50 dollars monthly subscription fee. I paid my subscription fee monthly for 24 months and cancelled it straightaway after 2 years. The contract ended 8months ago, 8 months later which is today I was charged 400 dollars in one go. Nespresso Staff said they need to raise to finance team and there's nothing they can do for me other than leaving a note on my profile they also said that they don't have a phone number to their finance team, all contact will need to be made through emails. And it takes 5-10 business days to look at this matter without a guarantee that I'll be refunded. How is that ok?

After placing my order, of 100 capsules to get free delivery. I awaited delivery, when it didn't arrive I contacted customer service, they didn't seem that bothered telling me it would probably be the next day, after several emails I cancelled the order. No apologise. I then ordered my coffee from l"or website fantastic service. Nespresso have poor customer service, and need to inform customers if delivery has been delayed. Would not recommend.

Only gave 4 stars because i ordered my pods 3 weeks ago and they never showed so i called Nespresso Monday morning and the lady was very kind over the phone and sent me a new order and it just arrived!
The pods are so cute and yummy!

I can not believe how horrible the delivery service is for this company. I will never order coffee through them again. I'll go directly to Amazon. I ordered a month ago and still have not received it. I called and they sent out another shipment. 3-5 days they said. Still not here and it's been 6 days.