Nespresso

I have been a Nespresso member for about 5 years total. The coffee has always been great, but customer service has been sliding, slowly. Culminating in an absolute lack of effort at all.

The purpose of this review, if anyone reads it, is to ensure you know that the once elite standing, that came with owning and using Nespresso has gone, and you are no longer a member of the illustrious Nespresso club, but simply another customer number or dollar amount.
For the sake of this, there are equally good programs, coffees and machines available that are far less expensive. Do yourself the favour and check them out.

I bought a machine in November. In March it was giving an error. Trying to call I spent 2 hours on hold and was eventually hung up one twice! I had to wait until the next morning, then spent another hour on hold before getting help. Then they offered 10$ for my trouble… and only after significant pressure did they up that to 40$. I regret buying this machine simply because nespresso is so awful with customer service

I'm a loyal Nespresso customer since 2003 when lived in France. One of these days, I'll have to give up on the co., as much as I enjoy the coffee, as the service is beyond disappointing. When I call to place order, I'm transferred, disconnected, put on hold with blaring music, etc. No supervisor to spk. To re: issues I've encountered, as agent refuses to put them on line. There are lots of competitive brands in way of generic capsules, at lesser cost; I just may end up turning to them & abandoning Nespresso.

I got a nespresso plus in December of Christmas. I tried ordering on line but it would not take my coupon. Tried ordering by phone which turned into a disaster. The lady taking my order was trying but I had great difficulty because of her accent. Had to be put on hold twice for an extended length of time concerning a problem on her end which she said needed a supervisor. After 10 min. I hung up. What a hassle. Unless I can buy the pods in a store I won't be using nespresso. Too much of a headache for expensive coffee.

I spend thousands of dollars on coffee every year with these….people and they keep sending me garbage machines that barely make it past warranty and now they want me to pay for a machine.

The most frustrating part of it all though is CSR's that don't understand the most simple and straightforward English possible.

I told them numerous times that I am not spending a penny more on their garbage machines and they kept offering me "promotions", beyond frustrating.

I have approximately $200 of their coffee in my cupboard that I am going to give away, I am done with this company, they are worse than Bell & Rogers combined.

Adios

Ordered some coffee on 6 November, paid extra for 1 or 2 day delivery. Have phoned twice to find out why delivery has not happened, with the promise both times that the coffee would be with me the next day. I was eventually referred to Yodel's website to check progress. Apparently it was to be delivered today……Can anyone tell me what is going on….? Less glossy marketing and more customer service and reliability would be good.

I am a customer of 25 years ( No longer) The worst APP it would take too long to explain the issues.
Numerous hours lost on phone calls and visits at the store to fix the problem without any results whatsoever.
And they dont seems to care either.

I like the Nespresso coffee capsules, but their customer service is very poor. Twice already they sent me the wrong product. When I attempted to find out the problem, I was frequently disconnected, and never got an answer.

I've been a member of Nespresso Club for several years. I finally had to discontinue membership because even though my Easy Order said I was to receive a "free sleeve" it was never in the package received. I would have to call, they would apologize, then send it separately. After a few months, I rejoined with new information, only to find the Easy Orders (free sleeve if spending over $80) were still packaged wrong! Once again, I had to call Nespresso Club to request my free sleeve. Check your orders, because they don't include a packing slip, and you may not be getting all your thought you were!

Ordered coffee with next day service delivery. Still missing after 2 full workdays order not delivered, stating delivery address is not correct. Nespresso service has degraded from being one of the top (when it started) to do not buy from Nespresso anymore. Very du disappointed on this last order as after chatting with customer representatives, the solution given is to update my address, but it is already correct! I wonder if Nespresso management cares about at all…

I have a Vertuo machine... it is the worst digital experience. Cant pair it with my phone because it too stupid to connect to my wifi, cant understand the troubleshooting in the book with all fancy light bleeping to tell you something is wrong. I want to know what kind of idiots works in technology department... Please spend less on George and more on your technology resource for god sake. I am done. I am going back to traditional making coffee with my own machine... Nespresso you can take your machine up your?%^&...

I signed a contract with Nespresso for 2 years with a 50 dollars monthly subscription fee. I paid my subscription fee monthly for 24 months and cancelled it straightaway after 2 years. The contract ended 8months ago, 8 months later which is today I was charged 400 dollars in one go. Nespresso Staff said they need to raise to finance team and there's nothing they can do for me other than leaving a note on my profile they also said that they don't have a phone number to their finance team, all contact will need to be made through emails. And it takes 5-10 business days to look at this matter without a guarantee that I'll be refunded. How is that ok?

After placing my order, of 100 capsules to get free delivery. I awaited delivery, when it didn't arrive I contacted customer service, they didn't seem that bothered telling me it would probably be the next day, after several emails I cancelled the order. No apologise. I then ordered my coffee from l"or website fantastic service. Nespresso have poor customer service, and need to inform customers if delivery has been delayed. Would not recommend.

I can not believe how horrible the delivery service is for this company. I will never order coffee through them again. I'll go directly to Amazon. I ordered a month ago and still have not received it. I called and they sent out another shipment. 3-5 days they said. Still not here and it's been 6 days.

We ordered a machine that broke on the second cup. Customer service told us a replacement would be with us four days later. We waited in all day but it didn't come. Late in the afternoon we got an e mail saying it would take a few more working days. More fool us for thinking this was a professional company-Do yourself a favour and get another make.

I am not happy with my coffee maker I talked to support about return because it been 15 days they won't take it because they have 14 day return policy so like if I did it yesterday I'd get the return that's just dumb to me. Waste of my time couldn't help me at all because it's been 15 days since purchased and they make you pay to ship back with other things I got from them.

Missing parts. Called customer service on hold for over an hour. Rude and incompetent. Asked to speak to manager they gave me two telephone numbers to reach manager. When I called - both numbers are out of service. Do not buy these products for your own sake.

When I called due to machine leaking he said he can't go through with the call because they want you to buy their pods. I told him he was no help and closed the phone. He called me back saying I hung up on him. Terrible machine and terrible customer service.

I spend in excess of $1,000/year on these pods, so you'd think they'd care if an order doesn't make it to its destination. Not really. A $130 order was lost - the best they would offer is groundship - another 5 days. Actually, you can buy pods from their competitors more cheaply, and with better customer service, which I pointed out to no avail. Hey Nespresso: Ya lost another customer!

I wish there was a 0 rating for Nespresso's customer service as it is the absolute worst. First my order did not arrive. I tracked it and noticed that it was never shipped to me and returned to sender. No one contacted me and no refund was provided. I advised Nespresso of this and my order was shipped however the gifts that were to be added by ordering 120 capsules were never enclosed in the new order. See attached order details indicating the gifts that were to be included. So sad. Really bad service. I think I'm going to get a machine from another vendor...

I subscribed for $99 a month with the right to cancel it at any time (BTW the subscription works like this - first the money, then the goods - that is, the company does not lose anything). Decided to cancel subscription a few months ago. It did not work on their website, and calls were not answered within 40 minutes. Then I just canceled PayPal payments (keep in mind that I haven't had any unpaid items or other debts). Now they have blocked my account and require me to pay for 2 months of a subscription, for which I did not receive anything from them. Where is the logic here? They just lost a client.

Ordered coffee after updating my address. Order still went to incorrect address and trying to get it redirected was a NIGHTMARE! Some of the most useless customer service representatives I've ever had the misfortune of dealing with! Starbucks pods from the shops for me from now on!

I agree with the others – these machines don't work. Like the other reviewer's, I am now on my second machine because, like the first machine, it broke after about a year. And then you have to send it back for "repair " and wait a month. I would never again purchase an Nespresso machine. They don't work.