Nespresso

Nespresso is running a business but treating customers as disposable items. They are not giving customers alternatives on how to buy coffee pods. They claim they can fill orders and ship to customers in 3 to 5 day but takes them forever. I am very frustrated and looking of other machines which use coffee pods widely available on the market. A very bad business plan by limiting customers to one option.

I am not happy with my coffee maker I talked to support about return because it been 15 days they won't take it because they have 14 day return policy so like if I did it yesterday I'd get the return that's just dumb to me. Waste of my time couldn't help me at all because it's been 15 days since purchased and they make you pay to ship back with other things I got from them.

I may be slightly exaggerating every time I say Nespresso changed my life, but the coffee truly does taste great. However, the pods are very expensive and pretty wasteful. It helps to use a reusable pod, but it can be a bit inconvenient.

I was introduced to Nespresso by my daughter and absolutely love it. So... off to the store! The device is simple to operate and makes one of the greatest cups of coffee I could hope for. Now... it's more expensive than bulk coffee and your coffee maker. But I am really enjoying this flavor and ease of brewing. Made my first coffee order yesterday following the purchase. THe website took some reading and researching to understand what I was buying, but I got through it.

Missing parts. Called customer service on hold for over an hour. Rude and incompetent. Asked to speak to manager they gave me two telephone numbers to reach manager. When I called - both numbers are out of service. Do not buy these products for your own sake.

When I called due to machine leaking he said he can't go through with the call because they want you to buy their pods. I told him he was no help and closed the phone. He called me back saying I hung up on him. Terrible machine and terrible customer service.

I have been a Nespresso user and lover of the coffees for some years. However, I recently discovered that if a Nespresso.com customer receives capsule sleeves containing inferior coffee and the customer returns the sleeve(s), as I did (7 sleeves of Arpeggio which contained burned roast and were unpalatable - and I have been an avid Arpeggio lover for several years!). Returns take up to 4 weeks for refunds... this is totally unacceptable. Any refunds I have received from all other merchants have been timely and received within a few days. A month is totally ludicrous! Nespresso.com has lost my business. I will purchase sleeves from Amazon in the future. Sharon in The Woodlands, TX.

I spend in excess of $1,000/year on these pods, so you'd think they'd care if an order doesn't make it to its destination. Not really. A $130 order was lost - the best they would offer is groundship - another 5 days. Actually, you can buy pods from their competitors more cheaply, and with better customer service, which I pointed out to no avail. Hey Nespresso: Ya lost another customer!

We really enjoy our Nespresso machine. We ordered 50 more pods on December 31st and did not receive them until well into January. No idea what took so long, there was no email updates or any word from Nespresso, which is a bit disappointing. Would advise avoiding the season peppermint flavor... unless you like a shot of toothpaste with your coffee

I wish there was a 0 rating for Nespresso's customer service as it is the absolute worst. First my order did not arrive. I tracked it and noticed that it was never shipped to me and returned to sender. No one contacted me and no refund was provided. I advised Nespresso of this and my order was shipped however the gifts that were to be added by ordering 120 capsules were never enclosed in the new order. See attached order details indicating the gifts that were to be included. So sad. Really bad service. I think I'm going to get a machine from another vendor...

Nespresso desperately needs to drop their shipping partner 'laser ship' and go with a company that can deliver an order OR perhaps they need to update their warehouse software so the orders actually go through. 2 WEEKS to get coffee because, once again, the order just disappeared into the thin air of incompetence.
I'm buying some starbuck/nespresso at target for a change...atleast I know when I give them money, I actually get the product I purchased. Shipping mistakes in this day & age are inexcusable and just poor management. Someone needs to take ownership of it, you know, since it's 90% of your business!

I have 2 Nespresso machines (we travel). Love the different coffee flavours. The milk frother of my newest one started burning the milk after only 4 months. Older one still works fine. When I contacted them they put me through to "service". After 48 minutes trying to understand someone who could hardly speak English he told me I had to put ice cubes in the frother after each use to cool it down? The older frother works fine! WTF! 2 machines ($500.00) and over $1000 a year on pods and this is their answer. Not "I'm sorry, it must be defective so we will ship you a new one". Definitely changing to a new coffee maker. This company sucks!

I subscribed for $99 a month with the right to cancel it at any time (BTW the subscription works like this - first the money, then the goods - that is, the company does not lose anything). Decided to cancel subscription a few months ago. It did not work on their website, and calls were not answered within 40 minutes. Then I just canceled PayPal payments (keep in mind that I haven't had any unpaid items or other debts). Now they have blocked my account and require me to pay for 2 months of a subscription, for which I did not receive anything from them. Where is the logic here? They just lost a client.

Ordered coffee after updating my address. Order still went to incorrect address and trying to get it redirected was a NIGHTMARE! Some of the most useless customer service representatives I've ever had the misfortune of dealing with! Starbucks pods from the shops for me from now on!

I got turned on to the world of Nespresso by a friend. Nespresso machines are a gift from some higher power; the coffee is literally what gets me up in the morning. The little capsule getting punched in the machine is a sound like music to my ears. The capsules range from $0.50 to $0.62 for the premium blends (which aren't necessary really). I calculated that to be about $31 for the month if I have 2 cups a day - compared to the $5 a day I might spend at Starbucks, it's well worth it. You can only get Nespresso capsules through the website, but it's super easy. You can get as many capsules as you want delivered for $6, and if you split the cost of shipping with a friend or two, that's nothing. They arrive, without delay, within 2 days of ordering. Seriously amazing stuff.

http://www.nespresso.com/#/us/en

I agree with the others – these machines don't work. Like the other reviewer's, I am now on my second machine because, like the first machine, it broke after about a year. And then you have to send it back for "repair " and wait a month. I would never again purchase an Nespresso machine. They don't work.

My husband and I are addicted. We're going on a year of being Nespresso addicts. All of our orders arrive pronto. The only complaint we have is our Nespresso frother stopped working within six months.

I ordered a refill a week before Christmas. My order never delivered. I figured because the holidays are crazy. I called and they sent me a new order right away. I wish I knew who I talked to this morning. It's was at 9:35AM if that helps! I coughed on the phone and she was genuinely concerned for me. She literally made my day.

Not to mention, I worked at Starbucks for 8 years. Nespresso is better. I've saved so much money. Making coffee isn't something I get paid to do anymore, but it's become part of my morning routine and I love it. So happy with with Nespresso coffee and their service.

I've had my machine a little over a year (yes out of the year warranty) however they do nothing to try and guarantee a happy customer experience. Basically I can pay $125 to have the machine repaired Vertuo line. Or I get 35% off a new one, which isn't a bargain seeing as I can go to Bed Bath and Beyond right now and get the same one for $100 because it's on sale. I've spoken to the reps 3 times today on the phone and have gotten no where. They truly do not care about the customer just about how much money they can get. A company like Keurig stands behind their product *******% and delivers exceptional customer service. Yet this "high end" brand doesn't stand behind anything. With that said I have been on hold for 20 mins not waiting to speak to a supervisor.

I am a Nespresso advocate since my first espresso it in Switzerland many years ago. I was trying zinzino is Sweden for a while but trust me its very different taste and texture. I dint know what could beat nespresso..

We order every few months and it takes anywhere from 7-14 days to arrive, average about 10. I get that we are used to uber fast delivery services but this is seriously so slow - it's not a big package just a sleeve of coffee. Are there not warehoused in major cities? Considering different system to not deal with out of capsules so often. They are not sold in stores and no we don't want auto delivery as we try different things (not even sure that would help)

Serial #:‍*******a*******e09s is a $180 paperweight. Tried chat/call. No solution. They wanted a video chat but have no resources on the website to resolve what should be a logical solution to a common problem. I'm donating it to goodwill and will never buy one again. It's ridiculous. I did read, in detail, the collateral "instructions" sent with the machine.

THere are a number of issues with profiles and being able to update reoccuring orders - ive had to reach out to them everytime i have to update the date. They dont make it easy. The only way to contact a rep is by calling (who has time for that anymore!?) or online chat. And the online chat is painstakingly slow. And also mostly has the ability to not resolve issues. So there is no email support. Its disappointing that Nespresso create barriers for their clients to get help. Overall the customer satisfaction level is incredibly low!