Nespresso

I just purchased the Nespresso citiz. It's overrated espresso coffee machine. The coffee is never hold the heat for longer than 2 mins. It's worst than holiday gas station coffee. It's not worth the money.

I have been a customer for over 15 years. I purchased 2 milk frothers, neither of which worked. When I called customer service, I was told they had to trouble shoot the items with a video. It consisted of rinsing each frother 10 times with cold water, frothing cold water, emptying, rinsing again 10 times with cold water and then trying to froth with milk. I was obliged to do this process with both frothers. I was then told I had to return the frothers and provide them with my tracking numbers before they could send me new ones. Amazon delivered a $300 item a couple of days later than expected and apologized by giving me a full credit. Absolutely worst customer service ever!

Product ordered was not clear on the web site. Order was cancelled with customer service before it was shipped.
Order was shipped anyways.
Customer service agent was very pleasant but spoke very poor English and made it very difficult to communicate.
Nesspresso is clearly all about the money and nothing to do with customer satisfaction.

I absolutely love my Nespresso machine! It comes with a starter pack of pods so you can get a feel for what you like and you can make espresso or coffee with it. My machine included a frother so I simply pour my creamer into it hit the button and it froths up the cream and warms it in seconds. You then add it to your espresso and it make an amazing latte! This has kept me from visiting coffee shops as often as I did in the past!

I was very badly mistreated at Humburg down town branch in Getmany, as racism and lack of care from the branch manager and its staff members. They prefered to serve German customers leaving us for more than 30 minutes alone unattended.

Didn't receive my coffee so needed a re-order. Waiting on it now. Needed to make an amendment to the order but they said they couldn't but they'd add it to my next order. They told me to wait 30 minutes for it to show up on my account. I waited over an hour and it never did - and customer service kept insisting it was on my account even though I didn't see it. They can't make simple concessions and these greedy pigs make it so difficult for the customer over small issues. I will very much limit my re-orders and hope others don't buy a machine from them to begin with. The worst of the worst in customer service.

I ordered the pumpkin spice and cookies. The sickening flavor of pumpkin spice was nauseating. Aweful. Contacted customer service. Was outside 30 day window. They offered my the other aweful flavor of cookies IF I made another purchase. Never again. Thank God, I didn't buy a machine and was trying one at work. Customer service then disconnected chat without a word. Bad service.

I purchased the nespresso vertuo maker a year ago and I love it. I love everything about it except the customer service and the fact you have to rely on nespresso to supply the pods. I have been waiting 10 patient days for my delivery of 220 dollars worth of coffee only to see it has not shipped. What?! I call customer service they ask me to give them 1 more week. 17 days to fulfill my order even though the website claims 4-5 days. This is completely unexceptable.

Manufacturer's Websites should provide everything you need to accomplish the purchase of and tracking of their shipped products. When the Website loses it's ability to function, Management should fix it pronto! I placed an order via phone on December 1st, since the website was not functioning. I am still waiting for my order which my cc was charged. I am rerouted to another link to track the shipped order. Everyday the delivery date is pushed out another day. What is going on? I called on Dec 10th, after waiting for 30 minutes, my call was finally answered. Wow! 30 minutes. I was told I would receive my order the next day Dec 11 by 11AM. It did not arrive. Again the tracking says one more day. I am extremely frustrated. Coffee can be purchased from one of their boutiques, but I thought online would be quicker. I have ordered online several times before w/o any issues. However, things have changed and not for the better. The coffee is good, but not worth the anxiety and frustration.

I bought 2 sleeves of Blend No. 1 ($20 each) and the pods made very watered down and water like coffee. I tried chat. They made me wait 30 minutes without a resolution. I called. They made me wait for 30 minutes before Samoi, the rep, told me she needed to VIDEO me in to make sure the pods were not working appropriately. I explained that I am at work and that my nespresso machine is at home. She told me I had to call back. How is she going to tell that the coffee is dilute via a video? Why couldn't they tell me at the start before they transferred me to their "SPECIALIST" that they needed a video proof that the pods were not working? So, she tells me to call back. So that I can wait another 30 minutes to MAYBE get my $40 back. They are a horrible company with the WORST customer service.

Would not buy again, I like my coffee and saw the machines had problems at times but I got one anyway because I saw on YouTube they sent out replacements if a problem (NOT TRUE) Well mine is leaking and they want me to mail them the machine. Waite 3-5 days to receive a shipping box and another 2 weeks to get it back after repair. No loaner machine and I even offered to pay for a new machine if I could get a little discount with the leaky machine sent back. All answers were no. So this Machine is going in the trash and I am moving to a different brand of coffee machine. PS - I do not do reviews but this company is a major let down.

My nespresso vertuo next machine is defective with a continuous rapid orange blinking light. I previously tried descaling and resetting the device without any success. I called customer service and I experienced two separate agents who were very disrespectful, unprofessional, dismissive, and unhelpful.

My second customer service agent made me dispose of a brand new descaling agent in my water tank stating that in order to reset the device I needed fresh water in the tank. After I did that and the method did not work, I asked whether I can receive a refund on my descaling kit that he made me dump and responded with a "no refund." Shortly afterwards, he just hung up on me. When I tried calling back, I was led directly to voicemail meaning that they recognized my number and hung up on me.

This was absolutely the worst customer service experience I've seen and its shocking that its coming from such a renowned company like nespresso.

We bought the machine (second one) on 06-13-2023 --Since September we have been having issues -it makes the coffee after multiple steps of plugging and unplugging as well as turning the head and other steps online. I finally called customer service since I had some time today and after a 20 minute video call and after tilitng the machine where a lot of water mixed wiht coffee came out it worked. We then went through a process of cleaning the machine. At the end I was told that I must clean the machine through the process we went through once a week and not plug the machine in the gfi or the large surge protector I have. I was very unhappy ---the other nespresso machine my daughter has for years in college never had a problem. I expressed how unhappy I was and that I wanted another machine and she hung up the phone on me.
I would also like to point out that we have lost alot of pods due to the malfunctioning of the machine - I would research more before I buy another nespresso machine for reviews.

The issue that I have experienced was: Surprisingly, my Lattissima one machine broke down for no reason after a few months, and we called the club and told me that we did not have your Lattissima One Black, for replace and we able to send you another Lattissima Touch Silver, again, surprisingly, when we receive after a while, we opened when I opened it.
Surprise!, we saw that the machine was scratched and seemed to be used, so we returned it immediately, and called and request to send the same machine we had, they said you have to wait until the manager calls you, after waiting for about ten days, the manager didn't call us to resolve the issue, and from the beginning, about a month and a half, we do not have the machine and customer service or manager never take care same as dead to customer and respectful.

I bought my machine (which I now understand is 50/50 if works aka virtuo next).
First one went back on warranty and I recieved a new one a few months later.

I really did enjoy the coffee and made a subscription of about 50-60 cups a month. They wheren't cheap, but it was affordable. Nespresso has now started to increase prices again, and while it may be argued they need more cash to cover their loss with the current price increase, it just makes the product that much closer to unviable.

I've naturally cut down to 20 cups a month and now only buy every third month.
I'm not sure if this cost increase is making them money, but I am having doubts tbh.

Just a post to all those people dismayed with Nespresso repair policy. My Maestra machine is 9 years and 6 months old. They refuse to repair it as according to them is too old. I got in touch with Caffe Lux and they repaired my machine. Guess where I am going to buy my next machine!

THE STAFF ARE COMPLETELY INCOMPETENT. THEY DON'T LISTEN TO YOU AND DO NOTHING TO HELP THE CUSTOMER. IVE BEEN IN CUSTOMER SERVICE FOR OVER 40 YEARS. DON'T BUY ON LINE.GO TO THEIR STORES. CUSTOMER SERVICE IS EXCELLENT

Got a Nespresso Vertuo as a gift. The machine wouldn't produce a full cup of coffee. The pamphlet enthusiastically invites you to contact customer service. They make you create an account. It takes 10 minutes. You have to lift a heavy coffee maker into the air to get a number from the bottom to register the machine. Then they have you hold. Then they hang up on you and you are stuck with a machine which does not work. Typical customer service these days.

BEWARE N'Espresso. I would have never bought this machine had I known how awful customer service was in trying to track down my order that is 'in progress' for shipping'.

Lousy customer service. The Customer Service 'Manager' would not even give me the name of the N'Espresso Canada CEO, told me to Google it myself, she was too busy.

Another business that is doomed t fail by its own Customer Service!

This company sends an email with an offer at 9am and by 10am customer service is hiding behind terms and conditions and indicating it is no longer available. Totally ridiculous. Coffee is crazy expensive, deals are not available and horrible customer service.

Absolutely disgusted!
Put order in but their system wouldn't except date. Rang them up and James the clown CHANGED my order and put it through. He apologised and said he'd fix it before it was sent. He DIDN'T! Then after I received WRONG ORDER, he expected ME TO FIX HIS MISTAKE BEFORE I RECEIVED MY CORRECT ORDER. That was last Friday and STILL NO COFFEE! $312 THEY HAVE OF MINE FOR STUFFED UP ORDER! MONGRELS!

I purchased the Nespresso Virtuoline Plus coffeemaker. I had sampled Nespresso at some upscale hotels and thought it was truly special. I loved the concept of a quick cup of good coffee without having to brew a pot. It wasn't long however before the honeymoon wore off.
The coffee was not hot enough. There was a think film of froth in every cup. The coffee had an un-natural taste, was harsh (and I tried many different versions), and began to stain my teeth. It became intolerable. This is the reason I replaced it with a Keurig, which makes a real cup of coffee. That being said, my interactions with customer service were helpful and knowledgable. When I ordered more pods they came the next day. Sadly, I was a few weeks beyond the return policy, so it sits in my basement.

Nespresso has 30-day return policy. Sounds good until you actually try to return a coffee machine to them. Delay, Delay, Delay.
It took me three attempts (6 days) to get them to email me a return label.
12 days for them to acknowledge receiving the shipment. I had to call them two times to find out when they received it. No email notification on their part.
They said it would then take 8-10 days to credit my account.
I asked to speak to a manager and now they are telling me there was not a manager on duty, but my account would be noted and one would call me back within 24 hours. After 5 calls throughout the whole transaction, I am wondering if they will ever get around to crediting my account. THIS IS A DESPICABLE EXAMPLE OF CUSTOMER SERVICE!