Nespresso

I've been a customer of Nespresso for over a year now, and up until today, my experience has been generally good. However I had placed an order with Nespresso Canada, and they chose FleetOptics Inc to make the delivery. When placing my order with Nespresso, I made sure to indicate this was a business with business hours and not open on the weekend. FleetOptics ignored our open hours and "attempted" to deliver 40 mins after we had closed. Upon reaching out to FleetOptics they said they would retry the delivery within 24-48 hrs, however this discussion occurred on a Friday. And as already mentioned the business was not open on the weekend. We have yet to receive our order from Nespresso via FleetOptics and have zero confidence it will occur. FleetOptics will only make 3 attempts, then they send the shipment back to Nespresso, and to be honest, Nespresso's customer Service Department is no better. The CSR I spoke with had zero interest in trying to help me get my lack of delivery resolved and constantly tried to speak over me. He was rude and eventually just stopped speaking when he decided he didn;t want to help anymore. This is not customer service, this is ineptitude, and disinterest. This is type of CSR attitude is unfortunately all too common these days and totally unacceptable, nothing can be resolved in a timely manner in this way, and it's way too easy for the "CSR's" to avoid an issue and tow the company line. There is zero accountability, and as impossible as it sounds even less ability to think outside the box to resolve anything. So not only is the shipping department incapable of following shipping instructions, they are also rude and incapable of helping their customers. Not awesome!

Where do I begin? Returning capsules reminds me of returning contraband to the privately owned Putin's warehouse. No return information online, you dial customer service number and get an advice to donate capsules to someone whose machine hasn't broken. Customer service Ghandi spelled it out to me thinking it is a language barrier - do-na-te. Since obviously $100 worth of extravaganza coffee will energize the needy with the appropriate $250 coffeemaker. Then you pay for your return and wait a month (!) for it because it takes forever to reach warehouse in New Jersey.
The return address is also something kept in secret because God forbid coffee drinkers will have it freely available on their website. Coffee missionaries will flood New Jersey coffee Mecca aka Nespresso warehouse. Customer service representative hastily dictates to you from what it sounds like a bulletproof chamber and almost have a stroke when you try to repeat it back " Yes, like I said, just like I said, Randolph's Avenue in Avenel" as if that address doesn't sound like one demographic lie.
Also if your sorry coffee-deprived hands opened "the sleeve", tried one capsule, found it tasting like poison, well, donate, like she said, to the enemy (my suggestion) since it is disqualified for return.
Never in my life did I wish I could just stomach Folger's drip coffee and called it a day. But last time I drank Folger's Britney was drinking Pepsi and hugging pythons. Alas.

Have owned 3 Nesspresso maxhines and been 9+ year customer. The coffee is better than a k-cup and pods are efficient and relatively mess free.

The big downside has always been you are locked into buying from Nesspresso for venturo line podes or using a hck.to make your own pods.

My issues came in when I received an in the mail that was damaged in shipment and were not usable. I contacted customer support and their response was just bend the capsules back. They were bent so badly this was not possible nor really an acceptable response. After asking for a manager they offered to send me one sleeve of pods. This was a 10 sleeve order. After more back and forth for over 40 minutes I finally decided to cut the cord with Nesspresso and requested a refund. I had box up the order and take it to a UPS location. The return lable sent the order to a recycle location to be disposed.

Customer service could see my order history and acknowledged I was a 9+ year customer who has never complained yet treated me like I was trying to rip them off for free coffee.

Bought a Nespresso coffee machine for my son's birthday. Costco had a promo on one of their models (Vertuo). The promo included a $40 Nespresso store credit. I spend an entire morning trying to redeem the $40 on the Nespresso website. I had to call several customer support several times. Depending on who I was speaking with, some would say the promo was for a different model (even though on the Nespresso website advertised the promo for the exact model we purchased). The agent wasn't even aware of their own promos and therefore could not get any support from them. Another agent would tell me to upload a copy of my receipt. The problem with that is the purchase was made online on the Costo site. My receipt is an email. It is impossible to capture the entire email in one single image.
Each time I would upload the image it was refused because of details missing. Finally I gave up and called Costco. They were aware of this situation and mentioned many customers where having issues to redeem the $40 by Nespresso. I was finally able to workout something with Costco. Patience has its limit. At the price customers pay for their machines, you would think you would get a better support... NOT!. Staff needs big time training. If you don't have patience then stay away from this product. Its simply not worth the headache. The coffee is great but customer service is a big fat zero! Wish I could enter a 0 star for their rating.

Faulty machines with the worst customer service as well as their failed warranty. I don't recommend anyone buying such a poor product.

I bought my first Nespresso machine directly from the company 6 months ago. It was a Delonghi machine. For the first 6 months I was overjoyed with the coffee and the experience. Then the machine quit working and the fairy tale turned into a Grimm story.

When the machine first broke I contacted customer service where a very nice woman worked with me to troubleshoot the machine. When everything failed, she told me she was shipping me a loaner and a return label to send my machine in for service. Sounded great.

4 days later I still had not heard anything so I chatted with a member of their customer service team who told me the loaner was shipped previously and promised me I would get the tracking number from them within 24 hours. When the full day had passed, I called them again to discover they never shipped out anything because they were out of loaners. The second rep had lied to me. So I shipped the machine to them in my own. Needless to say it's been over three weeks and they haven't even started working on my machine.

So I bought a second machine through Amazon. This time a Breville. It worked for 24 hours and then conked out. I have retuned that back to Amazon. I have over 50 sleeves of coffee from Nespresso and no way to use them.

Their customer service is the worst I have ever experienced in all my years. Avoid Nespresso at all costs.

Bad experience, I just left this shop frustrated after more than an hour of waiting.
I had initially placed my order online but it never arrived due to a technical problem as usual late when I had requested a next day delivery.
I took advantage of a chef's coffee promotion for a new chocolate to discover the new selections as I had worked for 4 years in this company which was well run or at least better presented by the staff and directors,
Unfortunately this is no longer the case, just by looking at the dress code of the sales staff one can understand that there is a total neglect
The shirts are in a state of disrepair and you can even see their hairy bellies due to tight blouses
The order was paid for and the card was charged.
I then decided to call the call centre for a solution. I offered to collect the coffee pack from the shop and the person confirmed that they had already received the coffee at the warehouse,
When I arrived at the shop there was no order so they want me to pay another time for a coffee I should have received the story doesn't end there I ask to see the manager who was walking between the shelves at first as soon as I asked to speak to him as if by chance he was busy we try to find a solution and a fact I know is the procedures he offers me a cup of coffee a box of biscuits in compensation for the delay as if he was talking to a small child to make up for the time incompetence
I go home and open my mailbox and find a new invoice for the coffee I just got from the shop that was supposed to be a replacement.
Here is my experience we can easily understand that the old golden coat of arms of this company and in full decline the product is not as extraordinary as it appeared before we can find the same capsules in the supermarkets being given connoisseur of the coffee the difference is not so enormous before we said that 10 percent of the best coffee and intended for Nespresso it is not any more the case, let's compare the prices of the cases with other marks Nestlé, Starbucks...or other they are completely similar.
Let's hope the region's new CIO makes a big move to restore this brand.

Bad would not send me new water canister when old when broke. Ver upset And devastating bad company. No good.

The worst customer service I had on my life made order and they dont sent out my product and was need to wait ages to get a refound!

Would not buy again. The service was terrible I would not buy again. Even leaving a review is difficult.

Nothing but problems with the machines. Don't last and costly coffee with machines that don't work. Look elsewhere

I absolutely hate that I have to have coffee delivered and that I can't buy it from a regular coffee supplier. Pretentious!

The machine broke for 2 times. Pods are having smaller amount of coffee and more pricey!Not worth it!

I was planning to write this review for a while, but keep delaying it hoping that something will change for the better. I was wrong. When I purchased my first machine ( 4 years ago) I was very happy with everything Nespresso was offering, but it quickly started to changed for the worse. Customer service, shipping process - everything! I reportedly didn't received my orders, and Nespresso were kept blaming on UPS, then on USPS, According ti nespresso it was never their fault. My last order was absolutely horrible and I decided finally to write my review. Now, Nespresso blaming their 10 days delivery time on Covid, although I had some orders during Covid ( winter and early spring) which arrived with no delays. Also, I have couple friends who received their orders within normal time frame - 2-3 days. So it has been a week sense I placed my order, the package is not here yet. Not to mentioned the fact that when I was checking shipping tracking, it was clearest says - that package arrived in Maryland, but next time I checked( same day, couple of hours later) the package ended up in DC. It worth to mention that the purchase was originated in New Jersey warehouse, Which is 2 hours drive from my home ( Maryland) when I called customer service and asked why it takes 10 days for order to arrived from NJ to Maryland, the supervisor named Eric couldn't answer my question and again tried to blame on anything from Covid to USPS. Clearly, Nespresso service went rapidly down the hill and I would advise anybody NOT TO COMMIT TO NESPRESSO AND FIND ALTERNATIVE COFEE COMPANY

I called four times to ask if my mashing still
Have warranty and each person simply hanged up on my after I explained why am I calling!

We first wanted a Quality machine to serve ourselves some "quality coffee" and the big tendancy was oriented toward Nespresso at that time which was about 3 years ago.

5 months after our first acquisition of a Nespresso Deluxe our problems started. Straight up a morning, the machine would deny us the possibility to start our day well by simply Not working anymore. So we contacted customer service about the issue. They sent us a new "replacement machine" which also stopped working after 2 months. We called back, got another replacement machine... which broke by itself, like the others, to a RED LIGHT, nothing possible to do... Called them back and they sent us back our first model which now broke again, to red light, after 8 months.

We're buying around 100 to 300$ of coffee cups / boxes per month since 3 years and this morning, as we called them to signal our issue, they simply told us they couldn't help. They "OFFERED us" a 100$ reduction bonus on a new machine OR to send the machine to repair for 145$ from our pocket.

Do not fall for NESPRESSO... It is a POOR Product, you would be better with a 1500$ machine that only demands coffee beans instead of those EXPENSIVE Cups, thee fees and the troubles related to the product itself aren't worth the effort and pain.

I would not recommend this product to anyone.

Note: I'm a 40 years old project manager in windows and glazing, i'm taking care of my goods and things on a daily basis, i am not a bum... my home is clean so its not a problem related to "if we live in a clean house or not" or "if we do things properly or not"... The product is a really poor quality.

3-5 business days delivery is a joke. Today's the 4th business day. The order hadn't left the warehouse.

No customer service. They couldn't give a toss. Take your money and don't care whether it arrived or not

Est-ce possible en 2022? On appelle cette compagnie Nespresso pour faire une plainte auprès du responsable du Service à la clientèle et le commis du nom de «Michaël» à qui j'ai parlé au numéro unique de 1-55-325-5781 à 11 h 30 am ce lundi 18 avril 2022 a refusé de me donner le nom et m'a même raccroché au nez.