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Netflix

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Overview

Netflix has a rating of 2.5 stars from 1,822 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Netflix most frequently mention customer service, credit card, and good movies problems. Netflix ranks 2nd among Streaming Movies sites.

  • Service
    270
  • Value
    270
  • Shipping
    110
  • Returns
    113
  • Quality
    254
Positive reviews (last 12 months): 10%
Positive
5
Neutral
3
Negative
42
View ratings trends
46
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How would you rate Netflix?
Top Positive Review

“Netflix is my go-to streaming service for its vast library of movies”

Nat G.
3/29/24

Netflix is my go-to streaming service for its vast library of movies, TV shows, and original content. The user-friendly interface makes it easy to discover new favorites, and the personalized recommendations help me find content tailored to my interests. I appreciate the ability to create multiple user profiles for personalized viewing experiences. The monthly subscription fee is well worth the endless hours of entertainment

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Top Critical Review

“Disappointed lately”

Zach P.
9/28/24

I'm disappointed that Netflix has added adds now. This was one of the major draws of a streaming service and now you have to watch adds or pay a premium to not have them. Very annoying. Also, I hate how most of the Netflix originals most of the time are not family friendly. There is often so much foul language and sexual content that the majority of the time, if I see that it is a Netflix original, I just skip over it. Shows don't have to have all of that to be good. Wish they would stop feeling like they have to add more and more of it.

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Reviews (1,822)

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Reviews that mention popular keywords

customer service (80) stranger things (17)
Thumbnail of user hmnixon12
Texas
1 review
0 helpful votes
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June 2nd, 2023

It's a shame that my kids can't go to their grandparents house and watch my Netflix account cause their favorite shows are on there and since Netflix wants to verify ip addresses. Netflix I'm pretty sure y'all will lose a lot of customers from this as streaming services are commonly shared with friends and families and especially with elderly family who don't have much money for entertainment. I know myself, my brother, and at least 10 friends are going to be canceling your service and looking for something else. If I pay for 4 streams then it shouldn't matter who else uses it since I'm paying for my 4 streams to be used how ever I want. Y'all are trying to control and limit people and a lot of us ain't haven it. So thanks for all the years since I've been a customer since 2014 but not anymore after this.

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Thumbnail of user billk64
New York
1 review
2 helpful votes
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April 11th, 2016

Pretty pathetic. Movies or TV shows in "my list" shpw up in multiple places. Things I"ve already watched show up in other places than "because you already watched". No more sorting by rating. Another price increase coming.

Thumbnail of user sandeepa
Illinois
5 reviews
4 helpful votes
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July 22nd, 2016

Thousands of movies! The movies are rated by viewers and we have plenty of choice.No ads and no distractions. Apart from movies the documentaries, on faith &spirituality, talk shows, tv shows are to my liking. Finest way to spend in leisure.

Thumbnail of user jamesp199
Arizona
27 reviews
32 helpful votes
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January 11th, 2016

Netflix is one of the original streaming service, and they seem only to get better and better. They have a very large catalog, and the value for money is excellent. They allow multiple users on one account without any extra price.

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Quality
Thumbnail of user linday27
New York
5 reviews
1 helpful vote
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March 31st, 2017

I recently watched a few original titles and have to say that I think Netflix will take over the movie production world. Between stranger things and daredevil I have thoroughly enjoyed the ability to watch things on their service that I can't elsewhere. Binge watching to the max!

Thumbnail of user kerrym76
Illinois
2 reviews
5 helpful votes
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November 11th, 2017

We still like Netflix, however, I have to agree with that last reviewer. There are too many Netflix produced shows that have needless and detailed sex scenes, Orange is the New Black, Mindhunter, etc. I really don't enjoy seeing the oral sex scenes and are they necessary to the plot? Gross! Also, in the Stranger Things-when I grew up in the 80's we kids didn't cuss that much!

Thumbnail of user mariak1251
Ohio
1 review
0 helpful votes
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June 5th, 2023

Netflix is following the path of blockbuster. Get with the times and recognize that people don't want to drop multiple hundreds of dollars on multiple streaming services. They remove any show they make that's enjoyed despite positive reviews and if your family tries to save money by sharing an account they penalize you for that too. These greedy corporations are why pirating is coming back. Make it easy to get the content people want, and the product gets purchased. Make it hard, and people give you the finger and find workarounds. Learn from your mistakes Netflix and you might see our money again.

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Thumbnail of user tc82
Georgia
4 reviews
2 helpful votes
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August 13th, 2016

We've subscribed to Netflix for many years, and it seems like even as they keep raising prices the dvd mailing gets slower and slower, and their choices for both dvd and streaming are getting thinner and thinner. We have always used Netflix and minimized TV, but I think it is time to look at better alternatives.

Thumbnail of user constancem19
Constance M.
New York
1 review
1 helpful vote
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June 17th, 2017

I enjoy watching movies on netflix but the way categories are sorted makes me want to cancel my subscription. I wish they could have non english speaking movies in their own category. Just because l clicked on one only to find that it had foreign language now they suggest tones of themito watch.

Secondly they should make it a way that we can remove movies that we have watched from the lists, that way we can view other movies out there

Thumbnail of user angelab2680
Indiana
1 review
1 helpful vote
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January 29th, 2023

Netflix can you please stop with all the series we don't need that many series we need movies new movies. Every time I look for something it's the same movies from six years ago that's still on here and it's just ridiculous that you spent all your money making series please for the new year change! I don't even bother to get it I use my friend account. Also the series that I did like years ago, you never brought back for a season two it was the series with Regina King, and hitting a little boy on a bike. I like actually liked that

Service
Thumbnail of user johnh437
New York
1 review
0 helpful votes
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January 9th, 2016

If you have problem you may not get an answer you will understand when calling as the calls are either answered in the middle east or middle eastern people answer the calls here. First situation is more probable.

Thumbnail of user alishap6
New Hampshire
5 reviews
5 helpful votes
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May 2nd, 2016

I love the new Netflix party button available on chrome. It lets me and my long distance boyfriend be able to watch and hear movies properly. The only thing I would change is the amount of new movies to old movies. We need new content not movies weve seen ten years ago

Thumbnail of user stephaniel86
New York
7 reviews
13 helpful votes
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November 7th, 2017

... and BINGE! From everything including an assortment of comedic and dramatic series; including their award winning titles-- to important documentaries and a yin yang of movies! What's missing? Nothing much-- except their version of a daily/nightly News.

Service
Value
Thumbnail of user kimberlyh71
Georgia
13 reviews
20 helpful votes
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November 27th, 2017

I have been subscribed to Netflix for about five years. I love it from the tv shows to the movies. I don't even mind wanting for another season of anything. Just so I can watch what I want when I want without commercials.

Thumbnail of user ritac16
Virginia
5 reviews
7 helpful votes
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February 19th, 2015

I did away with my tv and the cable company with their high costs. Now I can watch what I want when I want. There are many movies I've never seen and tv series I missed available at any time of the day!

Thumbnail of user abbymexicanos
Pennsylvania
1 review
1 helpful vote
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October 18th, 2023

With this new anti-password sharing movement, the Netflix app continously kicks me out and refuses to let me sign back in without going through three different steps of verification. This process is stupid and complicated, and makes me want to quit using this service. Netflix is making it harder for people to access their account because they are GREEDY. $#*! Netflix.

Thumbnail of user laurah678
Ireland
1 review
2 helpful votes
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September 14th, 2019

For 2-3 months there has been a bug on Netflix that Netflix 'will fix soon' and they still haven't.
I get Netflix Error M7353-5101, go through all the troubleshooting steps, tried different browser etc and nothing fixes it.
I was frustrated and contacted customer support and spoke to a manager, Kiran, was unsympathetic and unhelpful with the situation.
They said 'it will be fixed soon' as always and offered no compensation for the frustration it has caused. In fact Kiran just simply said 'I suggest you watch another title'. What terrible customer support.

Thumbnail of user stephaniek157
Georgia
2 reviews
0 helpful votes
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October 2nd, 2018

We've had Netflix for years. Love the low monthly prices, and the DVD rental plan. We don't even mess with Redbox anymore, because we get DVD's shipped directly to us. Plus they provide you with e prepaid envelope to send the DVD back in. They have just about every DVD you can think of, new releases and classics! Also, they have great Netflix original series, tons of popular tv shows, and movies! I would DEFINITELY recommend Netflix! Plus no contracts!

Thumbnail of user bevs12
Tennessee
9 reviews
14 helpful votes
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October 20th, 2015

Netflix, just keeps getting better and better. I have the online version of Netflix and love it. So, I can just imagine the movies being sent/mailed out. The people who have the movies sent to them, have a wider and better selection of movies to watch. However, I'm quite satisfied with the online "line up" of movies. If you love movies and TV series, documentaries and lots more, you will love Netflix. They even have movie icons that you can create for each family member, that way each family member can keep track of their own movie selections. I can't do nothing but highly recommend them due to my personal experience. I love them.

Thumbnail of user chloe.reid334
GB
1 review
0 helpful votes
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July 1st, 2023

Aren't allowed to share an account anymore so now it's an additional £10.99 a month for each user. The whole website is an absolute scam, they don't care at all about their customers nor their writers. They cancel all of their good shows, not worth paying for at all!

Thumbnail of user blakef8
Illinois
3 reviews
1 helpful vote
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November 15th, 2016

I've had Netflix since 2009, and have been for the most part happy with my continued subscription. It's well worth the cost and with it constantly updating and expanding you don't have to worry about it falling behind the technological curve. The issues with netflix are that the good titles that everybody wants to keep seeing are the ones that most often are taken off and unless you can watch any movie for the sake of watching a movie the selection of worth while shows and videos run out rather quickly creating a rather accurately described "show hole" where there is nothing new to watch. The exclusives are without a doubt amazing though and with them constantly being produced it can go without being said that netflix is definitely worth if for just the exclusives alone.

Thumbnail of user unatim
South Africa
1 review
0 helpful votes
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August 4th, 2023

The Netflix app has alot of issues. I restart my phone 3 times yesterday and still didn't work. I even went on the play store to update it thinking maybe it is an old version but the movie still would not play. So had to go to the Disney app to watch something. But what if i didn't have another option? All the movie apps on my are playing besides Netflix. Showmax, prime and disney all good. And this is the dynamic of Netflix while watch an interesting series if you pause to go get something to eat it refuses to play. Please assist with the development of the app. Thanks

Thumbnail of user chrish32
Oklahoma
10 reviews
21 helpful votes
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July 24th, 2011

It's the best streaming online video option available right now. It works great. The que is the best, and it doesn't have enough competition right now. Well worth the $8 for streaming. I will probably be cancelling my dvd service with them with the rise in price, but I will def. Keep my streaming service.

Thumbnail of user kathyr68
Kentucky
4 reviews
0 helpful votes
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July 7th, 2016

I don't use Netflix as often as I did when I first got but it is still a good value for your money. They recently went up from 8.50 to around 10.00 but it is still a good value for all the movies and tv shows available.

Thumbnail of user lisaw90
Maryland
5 reviews
6 helpful votes
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February 8th, 2016

Love Netflix, this is better than subscribing to cable! You will have plenty to choose from! Can use on phone and computers. You will not regret this purchase! Check out for free for one month and you will be addicted!

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