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Netflix

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Overview

Netflix has a rating of 2.5 stars from 1,822 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Netflix most frequently mention customer service, credit card, and good movies problems. Netflix ranks 2nd among Streaming Movies sites.

  • Service
    270
  • Value
    270
  • Shipping
    110
  • Returns
    113
  • Quality
    254
Positive reviews (last 12 months): 10%
Positive
5
Neutral
3
Negative
42
46
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How would you rate Netflix?
Top Positive Review

“Netflix is my go-to streaming service for its vast library of movies”

Nat G.
3/29/24

Netflix is my go-to streaming service for its vast library of movies, TV shows, and original content. The user-friendly interface makes it easy to discover new favorites, and the personalized recommendations help me find content tailored to my interests. I appreciate the ability to create multiple user profiles for personalized viewing experiences. The monthly subscription fee is well worth the endless hours of entertainment

Top Critical Review

“Disappointed lately”

Zach P.
9/28/24

I'm disappointed that Netflix has added adds now. This was one of the major draws of a streaming service and now you have to watch adds or pay a premium to not have them. Very annoying. Also, I hate how most of the Netflix originals most of the time are not family friendly. There is often so much foul language and sexual content that the majority of the time, if I see that it is a Netflix original, I just skip over it. Shows don't have to have all of that to be good. Wish they would stop feeling like they have to add more and more of it.

Reviews (1,822)

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Reviews that mention popular keywords

customer service (80) stranger things (17)
Thumbnail of user preciousm33
India
17 reviews
8 helpful votes
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June 2nd, 2021

Netflix is a fantastic TV program and web series platform with a wide range of appealing programs and series ranging from action to romance. There is a slew of web series and movies to choose from. Horror series are my favorites. The content is of exceptional quality, and you will become addicted to viewing the next section of each episode.

Thumbnail of user miket113
France
42 reviews
534 helpful votes
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December 21st, 2015

I signed up for Netflix and went with the plan that has 4K. So far I am not to impressed with their catalog but the service seems decent and haven't had any major issues. Hopefully they will expand it more so I can enjoy it with the family.

Thumbnail of user rjaa
Illinois
45 reviews
109 helpful votes
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August 17th, 2012

I love watching instant movies on netflix! They have so many good ones and the price is cheap just for online viewing. I don; t subscribe the the movies being delivered to my home anymore just the online deal and I love it!

Thumbnail of user williamsonu
Germany
6 reviews
0 helpful votes
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January 18th, 2021

The streaming is not yet optimal. It relies heavily on the internet service, meaning that even a slight dip in the strength of your internet means a significant drop in the quality of the picture. Plus there is a limited spectrum of films and shows

Thumbnail of user gabek6
Missouri
1 review
3 helpful votes
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February 9th, 2017

I absolutely love your product and Netflix originals, it's to bad you couldn't keep your nose and actors outta politics and bashing the president. Not to mention your racist show called dear white people... switching to Hulu who is not politically affiliated and doesn't swing to the left. Goodbye I won't be back

Thumbnail of user kathleens54
California
5 reviews
2 helpful votes
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January 28th, 2017

My husband has movies for him. My grandchildren's account have movies for them. We received a trial and will renew when its time. My husband is a truck driver and watches on phone computer and kindle. My granddaughters have a smart tv and works great there too.

Thumbnail of user garrettw15
California
2 reviews
10 helpful votes
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January 8th, 2018

If you don't have a Netflix account, get one. For less than $15 a month you get access to everything! Most every movie & every season of any tv show ever. The Netflix original series are better than the HBO series. It is fricKin awesome. Just get it, you'll be glad you did.

Thumbnail of user wendyp696
Australia
1 review
1 helpful vote
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May 17th, 2023

When a series is good, most of the time season 2 will never follow due to Netflix standards. Not much to explore in movie categories especially Netflix original and now noticing they have followed Stan by going back in time with movies that I watched on DVDs.

Thumbnail of user janef45
Kenya
5 reviews
10 helpful votes
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June 5th, 2016

Entertainment has never been this AWESOME! Don't know if there's any way they can improve on it. Coolest of all is that with every movie you watch, your collection increases by the same genre of movies you just watched! *CLAP*CLAP*

Thumbnail of user warwickr
Australia
7 reviews
12 helpful votes
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December 12th, 2017

I took advantage of the 3 months free offer. I did not see a single program that was of interest. Complete WOFTAM as far as I am concerned. Great for invalids, the brain dead and those without lives of their own to lead I guess. Freeview for this little black duck.

Thumbnail of user maryj46
Georgia
1 review
1 helpful vote
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August 31st, 2013

Well at first it was great, streaming movies. But every time I search a movie recently it is never available to stream. These are pretty popular titles as well. I also wanted to watch a series that had ended but that was also unavailable to stream. There recommendation to me was to get the DVDs. That defeats the purpose, I can go to redbox or just rent the movie from Uverse.

Thumbnail of user dianeb108
New Jersey
5 reviews
1 helpful vote
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August 8th, 2016

Love netflix, something for everyone! If you dont want the lastest tv shows, like netflix originals eg youre hooked on shows like Pretty Little Liars, then netflix is a must! Monthly cost is great esp as no ties contract ie cancel whenever no penalty.

Thumbnail of user naln
GB
8 reviews
0 helpful votes
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December 6th, 2020

At first, it seemed to me that this site has a slightly expensive subscription, and doubted whether it was worth it. But as soon as I started using Netflix, I realized it was like totally worth it. It has literally everything I need and the site is easy to use

Thumbnail of user allysonst09
Ohio
1 review
1 helpful vote
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July 27th, 2023

Stick to Hulu, paramount plus, Amazon prime, anything except for Netflix. They will find a way to charge you more and more every year when their selection isn't improving. Half their main shows aren't even in English anymore. They like to test your new card two times and not tell you. Their costumer service is a joke and they aren't nice people.

Thumbnail of user katrinaw12
Georgia
6 reviews
14 helpful votes
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July 16th, 2015

I took the free month deal, and looked and looked and looked for something that I wanted to watch with limited success. It's like modern-day television - millions of stations - and nothing to watch. Plus the few things I did want to see invariably came up with the notice that the movie or documentary or whatever was not available to downstream... heavy sigh

Thumbnail of user sharonl51
Missouri
7 reviews
10 helpful votes
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November 19th, 2015

You have to join BOTH halves of their services to get the best service from Netflix, and it kind of sucks. If you order just the streaming side, you get lots of TV series and some movie However, the best movies almost always return with the notice that it's not available for live streaming. For access to those, you have to pay for the DVD/Blu-ray exchange to have the title mailed to you. Then you wait, get your movie, watch it, and mail it back before getting another. There is no instant gratification, and it's inconvenient.

Thumbnail of user stephanyt
Arizona
21 reviews
18 helpful votes
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August 18th, 2016

When I first got netflix, it was the best place to find movies. Now, I can never find a good movie. The movies I want to watch are not on netflix. Netflix mostly has old movies and TV shows and I think they should update to more modern movies and shows.

Thumbnail of user sang155
Colorado
5 reviews
51 helpful votes
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July 3rd, 2016

I had rejoined after 3 yrs. When rejoining, they had all the same movies. New movies were slim pickings and many of them were 2-3 star rated movies. I have already cancelled my subscription after one month. Have already watched all the new movies. Only 2 were decent.

Thumbnail of user Kristinachele
Texas
1 review
1 helpful vote
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June 24th, 2023

Max is the best!
I had an account with Netfix, 2 ppl access. $15 a month. My grandson moved away... so, I kept it for me and, him. NETFLIX decided that only account in one house. Bulls***. Just because my grandson moved, shouldn't mean he can't get access to my account. If he was still at my house, would still be the same amount ‍.
F*** Netflix... Bye

Thumbnail of user rachelr1033
Canada
1 review
0 helpful votes
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April 17th, 2023

There are a limited amount of things to watch and the offerings are not as good as non-Canadian accounts, but as Canadians we are used to getting under-served. The frustration is signing up for a low price and seeing the monthly charge go up and up. I am paying almost 3x what I signed up for a few years ago. There are also a lot of glitches and when a show is popular, good luck getting a smooth streaming experience.

Thumbnail of user sexxie.stay70
California
1 review
0 helpful votes
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August 31st, 2023

My problem with Netflix is they always start the series and never finish it do you know how mad everyone is and watching half series and you never finish them that don't make any sense stop making series unless you going to finish them

Tip for consumers:
You guys need to change up the movie sometime people get tired of watching the same thing over and over and over

Value
Thumbnail of user jaqualinep
New York
2 reviews
43 helpful votes
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September 8th, 2015

I would have canceled my netflix subscription long ago if not for their amazing selection of documentaries. They have awful movies but if you like national geograhic/history channel/space exploration type documentaries you cant go wrong for $7 bucks a month

Thumbnail of user vanessah51
India
5 reviews
1 helpful vote
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November 18th, 2017

In my experience so far they are reasonably reliable.

Netflix are great, they have a way of finding all the right programmes for me :) When you use the + add to my list function and the rating * system, Netflix populates the guide with new programmes just for me :)

Service
Value
Shipping
Returns
Quality
Thumbnail of user jordynk
Missouri
3 reviews
3 helpful votes
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February 22nd, 2012

I've been subscribed to Netflix for almost a year now, and even though prices have gone up, I still love it!. Even with the higher prices, I still feel like I'm getting my moneys worth! I have the instant play and one dvd at a time, and now that I can watch things from my wii and phone and not just the computer I think it's even better!

Thumbnail of user angelicas4
Pennsylvania
5 reviews
1 helpful vote
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January 22nd, 2015

What would I do without Netflix? I actually stopped watching television after I subscribed to Netflix. I don't mind watching seasons late, being a busy person I find binge watching enjoyable. Although, the movie selection for streaming is not always so current, the DVD plan is current as well as affordable. The DVDs come in a speedy fashion, generally only a day. I will continue to use Netflix as long as it offers shows like The Vampire Diaries, Gossip Girl, Lost, X-files, and other shows I enjoy.

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