NetSpendReviews 436

So I moved purchased new home and didn't update address on Netspend (been at new home 4 months) and I had some suspcicous activity on account. I was rudely called and told My account will be blocked until I can verify identity. So not fully unpacked I can't find my ssn card cause now they want a copy of that and my i.d along with address. I can't access account to update now a needed address. So waiting until new social card comes and figuring out how to get past with the ID and social. I'm hearing they are requesting to much from me and my next option is filing complaint with FTC, I reached out to president of Netspend thru email with no luck or customer service however I have many way of verifying who I am like a new ID card and verbally giving my ssn. I wasn't offered a new card or anything to be easier on me. I work a job and even sent them my w2 for the deposits I received from my employment. The date the suspicious activity took place I received a number from Netspend agent at *******477confirming tractions on my account than the 1-800 number yawl be aware of scams from even our own debit banking my employer, the IRS and Netspend has access to my accounts. They knew my transactions and information only customer service knows without me confirming much but charges. I am gratful the account was blocked but now I have to find elsewhere for work checks to be deposited on until matter gets settled but whole refund check and partial work check blocked..

Purchased $50 on a Netspend card as a gift for a family member and was told the card was ready to use. After weeks of talking to customer service to try to activate the card, finally was told a check would be sent, after fees were charged for not activating the card in time and a fee for mailing the check. So lost $10 because customer service couldn't activate the card. Will never purchase another card from Netspend.

NetSpend cancelled my card for unauthorized transaction I was to receive new card within two days it's been a week already I've called everyday to hear the same thing don't worry mam it's on it's way I'm very worried I have no ey in the card bill money they tell me not to worry I need my card I have three day notice for rent they are keeping my money I don't know who to talk to anymore customer service is telling me what I want to hear it's on it's way should have been here 5 days ago beyond fustrated I'll be homeless if card does not come I have late fees on rent they tell me don't worry do I get attorney put it on news I'm so fustrated already they need to stop ripping off people

If you value ur money don't use net spend. They are liars crooks and thieves. I had fraud on my account where my card was stolen, and used in one state, while I am in a whole different state on the other side of the US. It's physically impossible for me being in two different states at the same time. If I could give them no stars, but it doesn't give that option. Netspend is the biggest joke and thieves out of any prepaid service around. Do not use or get netspend for ur sake, especially if u value ur hard earned money. Cause if u have fraud, u will never see ur hard earned money ever again. Netspend is just as bad as the thieves that stole my card. I will also be contacting BBB, which has more complaints filed against netspend then any other prepaid card services in history.

Wish we would have checked first! Bought a 50 + prepaid card and couldn't activate. After continuously calling customer service we were told the store scanned it wrong that since was never registered the store owed our refund. After going back to the store and having the receipt showing did go through he we go back with customer service. We've been hung up on, put on hold and lied to over & over...they blame the store...even though we have the receipts.they keep telling us to have the store rescan it again. What a joke & if I were to rob someone I'd have to answer for it. Guess companies can do it a ok.so now I'm trying to find who I can file complaints with besides the Bbb etc & maybe one day get some of our money back...BUYER DEFINITELY BEWARE...I see my same story over & over up here so I know it's an everyday thing for this company.Robbing folks who struggle just to live anyway.I hope someone curses them or something...the ripple effect this one transaction caused is not even funny & nore do they care..

Have had to reissue prepaid NetSpend debit card four times now due to questionable NetSpend practices. They are likely scamming. "Your account has suspicious activity." "We'll issue you a replacement card just pay the fee." None of customer service speak English well, nor do they have good answers. Disputing a transaction involves a Facsimile Machine. (do you have a fax at home?) There's a fee for EVERY transaction you make. And you cannot debate them when they decide to revoke your legit transaction and/or deny a fraudulent one...

I ordered a NetSpend card online. That was the worst mistake I have ever made. My employer has deposited the money twice. NetSpend isn't reflecting that on the app. My employer has shown me the tracking on my card. I called NetSpend customer service & they told me my employer is a liar. Then the NetSpend customer service rep hung up on me. I went in person to put $10 on the card. But, NetSpend isn't reflecting that either. I called NetSpend customer services back & they told me the place where I went didn't deposit any money on my card. But, I have a receipt. NetSpend is a fraudulent company. They're stealing money from customers. I'm filing a lawsuit against NetSpend. Do not get a NetSpend card. They're scamming people out of their money. They are horrible.

My husband Tim Fox works for command Security and his paycheck was due to be direct deposited Saturday morning at 1:00am! Due to the inefficiency if this company no one at Command Security has gotten paid as of this morning! Our rent was due to be paid no later than yesterday so this morning we are getting an eviction notice at 8:00 am! We have been without food to feed our grandaughters and my husband has been stranded at work for two days working 12 shifts each day with no sleep because we have no gas in the car to get him home. Now he's stranded there again! I am filing a law suit against this company for all the losses we are suffering and our eviction! I encourage everyone who didn't get paid to do so to.

I bought a Netspend card on 01/07/23 and was not able to use the card after activating it. They blocked my card and I could not make any transactions or withdraw money from an ATM. I spoke to 6 different customer service reps from 9:30 a.m. to 2:30 p.m. (unacceptable) and was placed on hold and sent to recordings numerous times over and over even after requesting to speak to a supervisor. THIS CARD IS A RIPOFF as I still have not used my card or gotten my money back. I closed the account and hopefully they send my hard earned money back that I had originally loaded on at a FRY's grocery store.

People be careful before thinking on NetSpend read all the fine print and there fees twice as much as your bank or any prepaid card and look out for companies that use them if getting a loan my mistake borrowed 2200 it was put on there card I payed fees to borrow then payed fees for NetSpend by time all fees I got less than 2 Grand but paying the 2200 I didn't get it's all a scam my fault but learned a lesson but it's all truth

Deal with any prepay service but Netspend. I was a 7 year customer...Run! Good luck getting a supervisor on the phone, they'll put you on hold forever before they provide one.

I purchased a card for my nephew who is 15 and he registered the card and then when they asked for his ss number he stopped! So I gave him cash and took the card back and have not been able to activate this card and been on the phone for 3 days trying to get someone to help and it's just a vicious cycle! They hung up on you and transfer you back to the first person... never ever will I purchase one of these NETSPEND Cards again! Reporting as Fraudulent!

Went into the Walmart and purchased a $200 NetSpend debit card I was going to let a friend use it to help pay their electric bill. Tried to get it activated and my information wasn't in their database I social security number my address my phone number after I gave him my email address and finally got a hold of somebody to talk to they told me that they needed to get a copy of my driver's license a copy of my social security card a copy of a recent bill from my house like an electric bill that has the address on it and then they would activate the card for me or I can wait 10 days and they'll send me out of check in the mail there is no quick go buy a $200 gift card and just go use it they're a bunch of crooks I don't understand it I'm a truck driver with a hazmat endorsement a TWIC card and been through all kinds of background checks for guns and I think the liberals have one on us with it this debit card background checks that they have never again do not deal with NetSpend

I only gave it one star because it doesn't have the option to select zero star. I went to Walmart to purchase a prepaid debit card for my grandson. I noticed the Vanilla visa debt cards were sold out. I had no choice but to purchase this card due to time. Anyone, my grandson wanted to the card to pay for games. Once he got home, he immediately called to say he couldn't activate the card. We took the card back to Walmart only to learn they will not refund my money because it's a vendor purchase,

I purchased the Netspend prepaid debit card at Walmart in West Haven, CT on 12/27/2022. I put $50 on the card and haven't been able to activate it. I've called numerous times only to be rerouted back to the automatize system to repeat the same process over and over. The customer services reps are not helpful at all. One rep hung up the phone on me. I have not received any help. Please advise how can I obtain a refund or use the card.

I was visiting family and went into Giant food store asking for gift cards, they sold me NetSpend and the children that I gave these to came back to me saying they couldn't use them to buy their gift so I took them back and they would not give me a refund for the cards, I now have 3 $25.00 cards that I cannot even merge as they say I can using flash pay id. I've just wasted a whole day trying to figure out how to use this as online they don't do split payments at most websites and NetSpend support is next to worthless as it seems there is also a usage charge so the $25 cards are worth $23.50 each after their usage fee of $1.50. I will make sure that this information is spread throughout my area and to all my social media contacts before someone else gets stuck like myself.

I am going to post this on every website on social media netspend is a fraud company that takes people money I'm going on the radio tv we need to shut thes people down.