Newegg

My order (invoice #*******; 08/12/*******@12:45:11) from Newegg was shipped via FedEx. Shipment, according to Newegg and FedEx tracking, has either been damaged or misplaced.
Now, some six days post promised delivery, I am unable to reach Newegg other than a reoccurring canned response through their site robot.
Newegg's indifference to customer service/satisfaction has thus prompted my response herein and shall prevent future purchases on my part from Newegg.

We bought two items and paid through PayPal. They shipped to some random address. By the time we realized the package had been sent to a business and tried to get it back, it was no use. The business also confirmed that they had sent the package back to Newegg! After talking to their customer service and being led on for several weeks, we then got transferred to their Claims department who also denied to issue us a refund on the grounds that the "package had been delivered". They will take your money, send your package elsewhere and lead you on just long enough that you can't do a chargeback. Lesson learned, don't get scammed and avoid them at all costs. I would put -5 stars if I could.

Absolute Trash Customer Service

Spent 5,600 dollars on a PC from their website. I look back at my order to find out it's going to an address in California I have never lived at. Spoke with customer service, they could not adjust the address and had to refund me so I could reorder it.
This was on a Thursday. They didn't even actually apply the refund till the next Monday. Had to wait for it. Got the refund. Tried to purchase it again. Told me payment was declined. Even though it is now processing out of my bank account. Newegg customer service told me it's not, and I had to speak to my bank. My bank had to cancel the payment because it was going through. And now they have sold the computer I spent 5,600 dollars on over a week ago.
And I'm still waiting on a 2nd refund now. Absolutely utter trash customer service.
The most insane purchasing experience I have ever had. You'd think when you are giving someone 5,600 dollars for a product that they would be a little more assistive.

Spent $600.00 on a printer for my business. They sent me the printer that came with the European plug ins. Which seems weird since I'm a U. S company buying from a place in California. I called them and they wanted me to pay for the U.S. plug ins that they would send me. I was not going to give them any more money. So, I just went and bought U.S. plug ins from a local store and after all that the printer doesn't work. They told me to contact the manufacturer. So I did and the manufacturer said the printer I purchased was 4 years old and past the warranty stage. I would never recommend anyone to purchase anything from them. If you decide to... Good Luck!

I purchased a cheap tablet computer from them. Due to issues with it I decided to return on the iron egg guarantee. I found out it will cost me $12 to return a defective item. It also took forever to get an RMA due to their somewhat convoluted system. Then, the return ship label didn't print. When I requested a reprint, the system would not allow me to do so without calling an 800 number. I will stick with the honesty and simplicity of Amazon.com for all my further needs. Newegg experience was my punishment leaving the wonderful world of Amazon.

My experience for the Newegg App is primarily on Kindle Fire HD 8.9. It is OK, but could use improvement. As compared with viewing the Newegg website through a browser, it seems to have caching issues, slow to browse larger lists of items on special (site versions of email deals). The notifications are nice though and I am glad to also get this app on my Android devices through the Amazon App Store instead of the G-store.

Bought a software in Dec 12, came scratched and I was unable to installed. Followed their RMA and shipped the software back for a full refund as I picked another one locally. They refused to refund me and refused to send a replacement stating the product was out of warranty! I had the software for 2 days! This is bad service, they dont stand by their merchandise and I feel that they stole my money. I will never buy from them again. To top it off, they closed my account because I filed a dispute with my credit card, total intimidation of their customers.

Newegg has False and misleading shipping and in Stock status statements on their product pages.
I found an in stock Seagate SSD-HD i ordered per over night next day delivery as well as a smaller item i didn't push a rush on.

My 21$ charge for the overnight seems to actually mean after they take 1-2 bussiness days to package it and only after this its an overnight.

So i now have to wait 3-4 days, i still pay the next day delivery option, and in the meantime, the second item, that was not put on a rush actually arrived the next day!

Customer service didn't even offer to wave the 21 $ next day delivery charge, and i still didn't receive the HD yet... after 3 days now.

I never will buy there again...

Now with websites like Amazon offering 2-day free shipping with Prime, I rarely go to Newegg. When I do, I catch myself waiting long periods of time for my parts to arrive seperately.
They have a great, extensive catalog. However, the time you have to wait for parts+ price of shipping+ price of parts not always being the lowest... it seems like a very basic service these days.

I purchased a monitor from Newegg and returned it because I was dissatisfied with the light bleed from the edges. Newegg deducted the return shipping and additional 15% because they classified it as product dissatisfaction. I ended up spending almost $100.00 to return a monitor that I considered defective. I have been purchasing pc equipment from them for over 20 years. I will NEVER do business with them again. You shouldn't either. Buy from Amazon or Best Buy.