Newegg

I contacted newegg.com to let them know about fraudulent charges on a stolen card. The co. Rep told me that the orders had not yet shipped so he would cancel the orders. The order was not cancelled! I contacted them again later that afternoon to make sure I had not been misinformed. Co. Rep informed me that all (6) fraud orders had been shipped that day. It'a shame that now they will be out $1200. 00 for allowing this to happen.

Do not trust Newegg.com I ordered an ASIC miner and had connectivity issues from day 1. Around 30days the unit became extreme loud during operation while using 40% more power than the manufacturer specs and hashing 35% lower than manufacturer claims; in other words 1 of the boards has failed.

When I presented the issues to newegg for a refund or replacement, they responded with "after 30 days they don't have any responsibility". When i questioned about it failing before the 30 days and how I had issues from day 1, they responded that the seller isn't willing to offer a replacement or refund.

Newegg should not be in business with business practices like this. Please do not support a company that has policies in place, making it acceptable to sell defective hardware with zero liability.

I placed an order for a video card and motherboard on 12/11. I live 30 miles from Newegg. The package was lost by their carrier. I called and used their "chat" many times and was told to "wait". After 2 weeks, they finally open an "investigation". After a total of 3 weeks they tell me that the package is lost. 3 weeks.

They send a replacement video card, and now I no longer need the motherboard so I try to return it. They now tell me that since it's been 3 weeks, " the return policy has changed" and they no longer accept partial returns. The "return policy" changed AFTER I placed the order. After a chat with their agent Justin Y., he agreed, the policy had changed, but still refused a partial refund.

New egg is a good place to buy parts, however just because there was a mistake on whoever side but mine, they shut down my account, customer service is great and all but yall need to not do that, willing to buy again but seriously, fix your $#*!

Worst customer services and return services not worth the time other better sites by a long shot let this be the last site to try and not the cheapest. Got a drone from there at $300 and only used it a total of 3 hours and stop working and there return policy to crap like that is the same to things that do work which should not be because 3 hours of use is $#*! items like that should of been 1st priority to them but it's not. Thank you for the waste of time newegg

Newegg offers a vast selection of electronics, computer parts, and accessories, it consistently delivers competitive prices and a user-friendly shopping experience and search engine for parts. Newegg is a top choice for quality and convenience. Two thumbs up!

Ordered the wrong RAM. Returned it and got the correct one. They were very helpful. There was also an issue with my payment method (I think the card had flagged the transaction as a security issue). Newegg were helpful with this too.

I have purchased from this company and there are a few major issues that customers should be aware of:

The price was much more expensive than if purchased directly from the manufacturer in Canada - they refused to match the price when informed

The shipping fees: you will be responsible for payment of the shipping /custom fees unless you flag it back to them and then they would finally pick up the cost

The language: everything that was shipped to us, including the user manual, robot "voice" etc. is in Mandarin Chinese - we have to do our own arrangements and find the appropriate documents in English

I would never purchase from this vendor again given all the circumstances described above

You just cannot count on them to be honest. If the site has a date on it that you can expect delivery by you are being lied to. Ordered an item on 28 Nov with a delivery date of 01 DEC. Tracking number posted by 29 Nov. New tracking number 02 DEC. 04 Dec and the item has not even shipped and they cannot tell me when I can even expect it. Not the first time it has happened but the most blatantly lied about arrival date. Black Friday deal so now I am forced to wait and hope I get it. They will never get my business again. Spoke with customer service and was offered the option to "Wait and see". Brilliant plan. Cannot even give me an idea of the item's arrival date or when it will even ship.

I have used Newegg in the past, and had a decent experience. But I just recently went to their site, intending to make a purchase, and discovered that somehow they had associated my email address with someone else's account, and this other person has a chargeback, so my account is suspended. I informed them of their error, but they won't do anything about it. And it's THEIR MISTAKE. To me, this is a clear indication of carelessness with customer data, and I have to wonder how many other accounts have they screwed up this way? But the worst part is their attitude about fixing the situation. So far, they haven't even admitted that there is an error.

I will be taking my business elsewhere, thank you very much.

This is only the 2nd time I have written a derogatory review about any company. Our company has been trying for over a week to purchase a computer. Initially, they cancelled the order without contacting us. When we called to find out why our computer had not arrived in the allotted time frame, we were told the order had been cancelled. Apparently, they have some sort of matching process for credit card purchases which we verified is correct. We have never had difficulty on any other site making a purchase. I have just contacted their customer service again and to no avail. Since we have already spent 2 hours trying to make the purchase, I think we will cut our losses and find a store interested in making a sale.

I ordered a camera security system. The order hadn't shipped for almost a week so I called them. They said the order was lost and they would cancel the order. I reordered the same item. Then I get an email stating that the cancellation was voided because the item had been delivered. Amazing since it hadn't shipped yet!
We now have 2 orders and they won't cancel the 2nd order and move on by shipping that order also. That order is never delivered and UPS returns it to it's origin and receives a signed confirmation. Newegg doesn't initiate a refund until I call later to find why. Now 10 more days later, no refund and receive an email saying I need to request a return shipping ticket.
They are comparable with trying to make sense with a door knob. This forces me to dispute the charges with the credit card company. The number of emails, phone calls, and all the time involved with this mess makes purchasing anywhere else a bargain.