Newegg

I returned a product and they shorted my refund by almost $8. There was no shipping, so it wasn't that. I contacted them and they told me to contact the independent company that sent me the item. They never responded to my 3 contacts and I contacted Newegg 3 more times to tell them I want my dang money. NOTHING FROM ANYONE! Won't buy from them anymore.

SHADY. Watch carefully when you do anything here. Went to order, processor asked for additional card information, kept declining claiming our mastercard couldn't be verified. I got irritated and went to eBay (found it cheaper by a few dollars anyway). Wrote a product review telling them to make sure the order was cancelled as their processor was incorrect. About 2 hours later, received a "payment authorized" email. Basically, they went in after fact and authorized my payment after I told them not to and their system declined the purchase. Have since asked multiple times through email and telephone to cancel and later pick up their package before it is trashed. Well, guess my bank will have to deal with them now. What a joke these people are. Makes me wonder if they write their own reviews, judging from the rating they have on other sites! USE CAUTION WITH THESE FOLKS. Oh, and also it has been over a month now with no response to my demands. That's more than enough time before I write these reviews wherever I can possibly find!

I've been buying things from Newegg since 2006 without any major complaints, but within the past couple years their shipping times have became horrendous. I'm writing this the day after Christmas (which is understandable for there to be shipping delays and is exempt from my criticism).

I decided to enroll in the Newegg Premier program thinking that would solve my issues - but even with rush processing and overnight shipping (you have to pay for anything but their cheap-o option even with Premier) I'm getting things slower than the free shipping options (not Prime) from Amazon. It's kind of embarrassing.

After my Premier program runs out I'm not going to renew and I'll stick to Amazon. Shame really, they used to be the best place for PC parts and now I cry when the part I need/want on PCPartPicker is only available on Newegg.

I will say that their customer support is fantastic however. I've had to contact them for a part that got lost/stolen in the mail and a couple times for price matching parts and every time things were solved flawlessly, so A+ for that.

I have been using Newegg for a few years now. Their website is easy to use and the prices are always the best around and believe me I do price compare. Definatley recommend. Shipping is super fast!

I've been ordering from Newegg for a good ten years. A handful of times my order didn't go as planned and Newegg has always taken care of me. One time I just plain ol' ordered the wrong thing. By the time I realized it, it had already shipped. Called the support team and told me to just send it back and credited me for the entire amount of my purchase.
Twice I when I had issues with an order Newegg had stepped up and took care of the problem. Once it was my fault and they gave me a credit anyway. I only order my PC components and related parts form them, and have never used their newer home related pages or their 3rd party sellers so I can't comment on that. But if it is sold by Newegg directly, then you can't go wrong. They have online chat and telephone support and neither one of these is hard to find if you have a problem. Most of the time their prices are better or at least comparable to others, but honestly; don't mind paying a bit more for their support and my piece of mind. My experiences with Newegg have been nothing but top notch.

Newegg used to be awesome. I used them for all my computer parts for about 20 years. Now I avoid them at all cost. I hate what they've become. The site is convoluted with high priced marketplace junk from the same sellers that ruined eBay. If you decide to sift through all the garbage and see what they are actually selling, you'll find their prices are higher than just about everyone else. They have changed their policies over the years and you really need to read them closely for each product as many different items carry different return policies. My last purchase was a GPU that failed within minutes of being installed. It came with a "free" game that I did not want and could not purchase the card without. Upon trying to rma the gpu, they tried to deduct $60 from the refund for the game. I had to contact them and wait on hold then fight with them to get refunded for the game I did not want or use. Finally get a refund a week and a half later and they did not refund the $10 shipping charge on a defective product returned within 24 hours. That was the final nail in the coffin. Personally, I don't need the headaches dealing with companies like this. Respectable companies refund shipping on defective products. I don't see any value or advantage to buying from Newegg anymore.

I have been a regular of Newegg.com for over 10 years. They have great product selection, fast, reasonable, and offer great specials! Quality Products and top of the line web site purchasing.!

I have been dealing thin Newegg for the past 10 years or so. NEVER a bad deal. NEVER a regret dealing with them. ALL was always as expected and described at great price.

I purchased a Samsung TV for my sons birthday from Newegg and had it shipped to him at the college he is attending. When the TV arrived he called me to tel mel the bolts to attach the TV to the stand were missing. In turn on 6/13/2014 I called Newegg and told them to please send the bolts directly to my son. They said they would contact Samsumg and have them shipped out UPS. On 6/23/2014 I called Newegg and told them the bolts had not arrived. They said they would contact Samsung and call me back the next day. THIS NEVER HAPPENED. I sent numerous emails to Newegg of which I received NO reply. I finally became so frustrated I called Samsung directly and they said they would make sure the bolts were sent out immediately. If this is the kind of customer service that Newegg provides I would never do business with them again.

I ordered all of the parts for a custom PC for my sons to build for Christmas. I ordered part on 11-28-20 and another order on 11-30-20. A few days before Christmas it became obvious my video cards and CPU fans would not arrive on time. I ordered from Ebay and Amazon and was able to get the components to my house before Christmas. Newegg acknowledged that the fans were lost and started a 7-10 day claim for me(not helpful). However, the video cards were supposedly on schedule from China. I was not aware I ordered something from China. I assumed it was all from Newegg. Wrong. Anyway after it was too late for Christmas I received my items that I now had no use for. I had to pay return shipping and restocking fees on the packages. Close to 80 dollars. I understand they cannot control shipping times but a month is unreasonable by any standard and I should not be held financially responsible for the shipping delays. First and last dealings with Newegg. They only care about the bottom line and are not interested in taking care of the customers needs unless it makes them a buck. Amazon always takes care of any issues I have and I should never have taken my business away from them. Lesson learned.

I have been shopping at newegg.com for about 5-6 months. I was looking to buy a new laptop when i decided to build a new desk top. I applied for a credit card and received a card instantly, i was able to use it a short time later. The first night i bought a few things for my new computer. Within a few days i had everything ordered and some extra's.
The shipping is normally free and fast. You can spend a few dollars more to have your order rushed out, most times it will ship the next day. Depending on where you live, you should get it in about 2-3 days. Unless you bought cheap stuff coming from china. You might have saved a few dollars, but now you have to wait 2-3 weeks or longer for your stuff to be delivered. 7-10 days on the cargo ship and up to 30 days in customs. Every once in a while, something will get stuck in customs for 45-60 days. It doesn't happen often, that i know of, but it does happen.
Anyway, newegg.com have great prices and daily specials going on every day with different items on sale each day.
I end up maxing 2 credit cards at new egg. They have so much cool stuff. And you can find them on eBay

I give Newegg a 2 star rating for good reason. I have ordered plenty of items from Newegg in the past and I tend to stay away since the stories I've heard of packages being marked as delivered but the driver does not attempt to deliver it. Well it's unfortunately more than this. The purchases I've made in the past either came on time or late. It was always a 50/50 chance you would get it on time(Pre-COVID). Luckily I never purchased anything of great value until now. I recently purchased a new $200 motherboard and was anticipating its arrival so I decided to stay home for most of the day to be there to receive it. I also have a ring security camera that I have set to record at all times. NO ONE attempted to deliver it but marked it as "delivered". After doing research I found its the shipping company OnTrac that Newegg uses most of the time for their "fast n free" shipping. 1.1 STARS! However the employee reviews mention it's a good place to work. No duh, you can steal mail(federal crime btw) and are protected by the policies in place. After being tossed back and forth between OnTrac customer support and Newegg customer support I can finally open up a claim. What I WANT is my motherboard AND my money back since this is putting off my pc build for at least another week. Most of all I want OnTrac shut down or delivery drivers held responsible for being thieves on a federal level.

I ordered a SSD card for a birthday gift. At checkout I was able to enter my shipping info - which I use a PO Box - PAID for the order and all was good. The SSD card was to be delivered two days before the birthday. Three days AFTER the scheduled delivery and one day AFTER the birthday, I checked on the delivery status and saw my order was marked 'return to sender' when it was in my home town! Upon calling Customer Service, I was told it was marked 'return to sender' because they don't deliver to PO Boxes. When I asked why was I able to enter my PO Box address I was told 'I'm not sure but we don't deliver to PO Boxes." Do you think anyone in shipping could've notified CS about a PO Box if that is their policy?

These people lie- said they issued a refund on the 23rd of May- It's the 31st, no refund. Checked with my credit card company, no refund has been issued. 20 emails later, all BS. Will never buy from a company like this again no matter what the price is- AMAZON ALL THE WAY.

I ordered this SSD and paid for it, so instead of getting the item shipped, I get an e-mail the next day stating that my order was cancelled which I never cancelled; frustrated I got I turned around and ordered an SSD from AMAZON and in 2 days I got my order.

On 11/1/2023 I ordered an AMD Ryzen 7 5700x. I paid 15$ for overnight shipping as my current cpu has seen the end of its life. When my package was stated it was delivered on 11/2/2023, i was at work all day and very late into the evening so i called my brother to grab the package. To my unfortunate surprise the 200$ processor i had ordered is not there. My address was absolutely correct as i just upgraded my graphics card through newegg which was delivered just fine.
I sent in an email claim to try and get this issue resolved, i really just wanted my processor.
Within 2 minutes the claim was denied and i was instructed to double check the address.
The address of course is correct, at this point i decide to make an attempt to contact a representative for it to prompt me with a notice of live customer support being unavailable...
How in the world would i go about correcting this issue now?
Through newegg, jack. They screwed me.
Call your bank to get the charge disputed folks, thanks for chattin.

If you live in USA, that's fine but they don't give a thing to people outside their country AKA, yellow people like me. They're most racist seller in this whole world.

I purchased 2 items paid for 3 day shipping - one took, 7 days, they other has not even arrived 10 days later. I tried all weekend to get CS on the Customer service chat, and no one would answer, Monday, finally got someone - and they wanted to give me a "gift card" - Well if i wanted free shipping i would of checked that box and the 2 items would be here by now. NO I paid for a service i did not receive, the refund regardless how small i wanted back on the type of payment i used.
Think - if they did this to every one they service, pennies add up these people are making a killing - but not on me. When i pay cash, I DO NOT WANT A GIFT CARD THAT EXPIRES - LET A LONE A GIFT CARD - I WANT MY MONEY BACK!

I purchased a EVGA Nvidia 2080 Super card that came with two free promotional games. Wolfenstein YoungBlood and Control, which showcase the new Ray-Tracing technology the video card offers.

The codes were invalid. Contacted Nvidia who was excellent and very quick with replying but they stated since I purchased it through NewEgg, it was NewEgg's responsibility to provide me with the two free promotional games.

NewEgg at first escalated my case only to reply after 2 days with instructions on how to redeem the game (which I knew).

I called back, spoke to a supervisor and she had to re-escalate it which now makes me wait the weekend. This has been going from 9/17 to at least 9/23/19.

The redemption codes were invalid. My complaint is on how long the resolution process is and why did I get issued invalid redemption codes in the first place.

I bought the card of NewEgg for the discount offered and now I regret it.

Deal with Nvidia, they are professional and there to help with any issues.

I bought my computer parts from here and they had great prices. The shipping was fast and handled with care to the up most detail. Every since my purchase here I would come back with out a doubt.

Recently bought McAfee from them with 3 pc license. Tried 2 different computers but won't load on either of them. Really a McAfee problem but I did purchase it from Newegg...

Shipping - TERRIBLE
Sales - TERRIBLE

My shipping continues to be extended day to day. Went from 3 days to 10 in the matter of 48hrs

Also, I found that I could have purchased the same product locally for roughly the same price as their deal at 41% off! I should have done the research but I got on this deal thinking it was quite the savings. TURNS OUT THAT WAS INCORRECT. Newegg jacked the price up then knocked off 41% putting it at the same price as a local shop in my city. If I knew this I would have just went and picked it up. No questions whether its being rocked truck to truck as it would have went with me and then home.

Avoid them like the plague. Memory express here in town would have been a much better bet. I am an idiot for not looking around but I was enticed by the sale that was complete bullsh*t. I believe I am going to return everything (after it FINALLY arrives) and head to memory express anyways. These crooks don't deserve my business.

New Egg still too high. Same printer: New Egg $549 STAPLES(!) $399

Riding on a good name for how many years, now? Too bad for the customers who don't shop around or read reviews.