• Newegg

Newegg

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Overview

Newegg has a rating of 2.3 stars from 924 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Newegg most frequently mention customer service, credit card, and next day problems. Newegg ranks 205th among Computer sites.

  • Service
    207
  • Value
    188
  • Shipping
    197
  • Returns
    164
  • Quality
    174
Positive reviews (last 12 months): 28.6%
Positive
4
Neutral
0
Negative
10
75
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How would you rate Newegg?
Top Positive Review

“Highly recommended for computer parts and electronics...”

Jun D.
12/1/10

Highly recommended for computer parts and electronics in general. Much wider selection than Best Buy, and better service than Fry's. Very quick standard shipping, usually arriving within 3 days. I've even purchased a few refurbished items, all of which continue to work.

Top Critical Review

“Canceled order - No communication”

rich R.
2/14/24

Placed an order on NEWEGG, they billed my credit card and without any notice they canceled my order 7 days later. I only found out after I went to my PayPal account and saw it was canceled. I will never buy from them again. They also allow resellers on their site so you never know if the merchandise is legit or new. Buyer beware...

Reviews (924)

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Reviews that mention popular keywords

customer service (272) credit card (62) computer parts (43) customer support (33) store credit (17) return policy (34) gift card (15)
Thumbnail of user rogerw41
California
5 reviews
6 helpful votes
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June 30th, 2015

I been buying from them for the last 3 years. Thank you newegg!

Thumbnail of user neweggs1
Newegg S. – Newegg Rep

Hello Roger,

Thank you for the positive review and you are very welcome! We appreciate your business!

- David (Newegg Support)

Thumbnail of user dustinj5
Washington
10 reviews
3 helpful votes
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April 21st, 2016

Not cheap, but reasonable prices and diverse inventory.

Thumbnail of user johnm597
GB
3 reviews
12 helpful votes
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November 3rd, 2015

It is absolutely good site where anyone buy easily.

Thumbnail of user neweggs1
Newegg S. – Newegg Rep

Hello John,

Thank you for shopping with us! We appreciate you taking the time to provide us with your positive feedback regarding your buying experience from Newegg. Please feel free to contact us at wecare@newegg.com if you have any questions.

Newegg Support-Tori

Thumbnail of user hongsterh
California
2 reviews
4 helpful votes
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October 2nd, 2015

You can trust doing business with this site. All items received on time and in good shape.

Thumbnail of user karolinaf2
Germany
6 reviews
4 helpful votes
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October 6th, 2015

Been buying from here a couple times - not too bad

Thumbnail of user kyleb61
California
5 reviews
3 helpful votes
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February 1st, 2016

I've used them for years. This is the best place to buy electronics.

Thumbnail of user chazp
Canada
2 reviews
12 helpful votes
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August 5th, 2016

Nothing to complain about, quality products prompt and as ordered.

Thumbnail of user neweggs1
Newegg S. – Newegg Rep

Hello Chaz,

Thanks for taking the time to provide your feedback and we're happy to hear that you're happy with our service! If there's anything we can assist with, please feel free to reach out to us at wecare@neweg.com.

-Rella (Newegg Support)

Thumbnail of user theadoreg6
Illinois
7 reviews
70 helpful votes
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June 11th, 2016

Its a good website for many different shopping needs.

Thumbnail of user neweggs1
Newegg S. – Newegg Rep

Hello Theadore,
We appreciate the review and your business.
If you need anything, please let us know at Wecare@newegg.com.
Thank you,
-David

Thumbnail of user jeffreyg48
Texas
1 review
1 helpful vote
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September 21st, 2017

Absolutely horrible company. Should anything at all go wrong with your order DO NOT EXPECT proper support.

Thumbnail of user neweggs1
Newegg S. – Newegg Rep

Hello! I'm sorry to hear that you did not receive the support you were requesting! Please send me an email at "WeCare@Newegg.com" with your order number and I'll be happy to look into the issue for you!

Thumbnail of user tomd7
New York
1 review
1 helpful vote
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November 25th, 2010

This company sold a computer with my stolen credit and were NO help at all!

Thumbnail of user annak1
Ohio
2 reviews
2 helpful votes
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December 21st, 2009

Very good experience. Will definitely do business with them again!

Thumbnail of user sarahs34
Israel
2 reviews
4 helpful votes
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July 28th, 2011

I bought 21" monitor from new egg and it arrived to Israel in 5 days. Super fast service.

Thumbnail of user dougr4
Texas
1 review
1 helpful vote
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February 22nd, 2011

I have order from this site several times always been fast and great service

Thumbnail of user jennyl16
New York
5 reviews
5 helpful votes
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November 30th, 2012

If you love free shipping, great prices, newegg is the place to go

Thumbnail of user jenniferq8
New York
2 reviews
1 helpful vote
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September 26th, 2014

Best site only place I buy my pc stuff and customer service is excellent

Service
Value
Shipping
Returns
Quality
Thumbnail of user charlesy7
California
2 reviews
1 helpful vote
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September 15th, 2014

Always love Newegg, good deals, fast shipping and cutting edge selection.

Service
Value
Shipping
Returns
Quality
Thumbnail of user yinjunys
Italy
2 reviews
2 helpful votes
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December 30th, 2013

This is my second purchase something at newegg.com. I am very satisfied

Thumbnail of user tinaw5
Georgia
2 reviews
1 helpful vote
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March 31st, 2011

Super fast shipping, great prices and quality products. What's not to like?

Thumbnail of user stacyt27
Washington
2 reviews
0 helpful votes
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December 19th, 2016

I only used them one time, but the experience was a charm

Thumbnail of user neweggs1
Newegg S. – Newegg Rep

Hi Stacy,
I’m glad to hear you had had a good experience with us. If you have any questions, please email us at wecare@newegg.com.

Thank you,
Darlene(Newegg Support)

Thumbnail of user scottc33
Ohio
27 reviews
54 helpful votes
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Thumbnail of user gilsono1
Brazil
1 review
0 helpful votes
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August 2nd, 2018

Ótimo camiseta manga longa, tenho que admitir que superou minhas expectativas, sobre entrega chegou bem antes prazo.
Número pedido **************

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From the business

Providing computer parts and hardware, hard drives, cameras and software as well as electronics, tools, appliances, sporting goods, jewelry, watches, gaming, and much more. With fast-shipping! Newegg shopping upgraded?

Company Representative

Thumbnail of user neweggs1
Newegg S.

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