• Newegg

Newegg

Write a Review

Overview

Newegg has a rating of 2.3 stars from 924 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Newegg most frequently mention customer service, credit card, and next day problems. Newegg ranks 205th among Computer sites.

  • Service
    207
  • Value
    188
  • Shipping
    197
  • Returns
    164
  • Quality
    174
Positive reviews (last 12 months): 28.6%
Positive
4
Neutral
0
Negative
10
75
See all photos
How would you rate Newegg?
Top Positive Review

“Highly recommended for computer parts and electronics...”

Jun D.
12/1/10

Highly recommended for computer parts and electronics in general. Much wider selection than Best Buy, and better service than Fry's. Very quick standard shipping, usually arriving within 3 days. I've even purchased a few refurbished items, all of which continue to work.

Top Critical Review

“Canceled order - No communication”

rich R.
2/14/24

Placed an order on NEWEGG, they billed my credit card and without any notice they canceled my order 7 days later. I only found out after I went to my PayPal account and saw it was canceled. I will never buy from them again. They also allow resellers on their site so you never know if the merchandise is legit or new. Buyer beware...

Reviews (924)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (272) credit card (62) computer parts (43) customer support (33) store credit (17) return policy (34) gift card (15)
Thumbnail of user dianer49
California
3 reviews
18 helpful votes
  • Send Message
August 29th, 2016

I guess you get what you pay for here - these people are really reliable, and you usually get your stuff long before you expect it. Customer service is GREAT.

That said - prices are generally not so great compared to other vendors.

Thumbnail of user kellyf9
Indiana
3 reviews
3 helpful votes
  • Send Message
August 5th, 2013

Fast shipping, good prices and an awesome selection of products, beats bestbuy by a huge margin... only drawback is that if using credit they will only ship to your billing address, though not a biggie.

Thumbnail of user lesters13
Florida
3 reviews
1 helpful vote
  • Send Message
July 26th, 2016

The only caveat for this site is that they now link to many other sellers. You need to be careful if the seller isn't actually Newegg. Otherwise I have not had a problem with them and their prices are good.

Thumbnail of user neweggs1
Newegg S. – Newegg Rep

Hello Lester,
Thank you for your feedback. We are always working to strengthen our marketplace so we can offer goods that we would otherwise not carry from reliable senders. With that being said, we appreciate your business and your review.
Newegg Support,
-David

Thumbnail of user georges175
Rhode Island
2 reviews
21 helpful votes
  • Send Message
March 31st, 2016

Have been buying from Newegg for at least 10 years. I find they have consistently good prices, a nice variety of products, quick shipping, and very little need for customer service because they get it right the first time. I've spent thousands at their site, along with others, and they currently lead the top 3 or 4 that I buy from. My experience with them spans memory, motherboards, hard drives, SSDs, power supplies, video cards, and miscellaneous boards, keyboards, mice, etc. I refurbish computers at a local community center for donation to needy families, so the need for low price and high quality is always on my mind. Good shop to do business with.

Thumbnail of user josephw877
Pennsylvania
8 reviews
7 helpful votes
  • Send Message
January 12th, 2021

Never had a problem getting my parts from them even though the shipping was sometimes a tad slower than desired. The times I've needed to make a return they always accepted valid merchandise back no questions asked.

Only issue is they're always out of stock and overpriced on new graphics cards. Hard to complain about much in my experience otherwise.

Service
Value
Shipping
Returns
Quality
Thumbnail of user barbarah13
Indiana
2 reviews
9 helpful votes
  • Send Message
September 7th, 2011

Newegg is everything an online tech site should be including first rate phone support. They know their products and can help with technical questions. They carry things that I cannot find anywhere else. They've shipped everything I've ordered within 12 hours of the order being placed. Their prices are better than or competitive to anyone else on the web. I'm a VERY satisfied customer!

Thumbnail of user devonshirer
Hong Kong
5 reviews
4 helpful votes
  • Send Message
April 9th, 2012

Usually very reliable. They seem to be adding many new non-computer categories via the "marketplace" style third-parties. Not sure I am a fan of this. My experience with these types is so-so at best. Seems most are Chinese based sellers who seem to exaggerate the functions and quality of their products (to put it nicely). So what if you can save 30% off on a tripod if the damn thing never works!
In regards to newegg.com themselves, they are great for any laptop or desktop computer stuff you need. I just advise being careful with the third party sellers.

Thumbnail of user fredrichb
Ohio
5 reviews
15 helpful votes
  • Send Message
January 19th, 2012

Great selection, good prices, great customer service. I've bought tons of stuff from them. You can't beat their database of attributes for finding an item, much better than Amazon for that. Amazon barely give a description at all, but Newegg lets you narrow down your search. Like: monitor: resolution, type, portrait, etc. Love it.

Thumbnail of user davidn37
Nevada
3 reviews
9 helpful votes
  • Send Message
January 15th, 2014

Awesome, they sent exactly what I wanted, at a great price, and very fast shipping.

I've used them (3) times, every time has been perfect.

Before you buy "anything", check newegg.com first.

Never use DHGate.com = lies, wrong item, slow shipping.

Thumbnail of user danes14
California
3 reviews
2 helpful votes
  • Send Message
November 17th, 2013

Newegg is awesome, best prices in the business and they always deliver on time (sometimes sooner). Great stuff, and I'll use them again in about ~3 months when I buy parts for a new computer.

More discount codes would be nice.!

Thumbnail of user ianm86
Canada
4 reviews
6 helpful votes
  • Send Message
February 8th, 2016

This is one of the better electronics sites out there. I ordered UPSs for work. They arrived in 2 days with the free shipping option. Awesome! Well packaged. Items just as stated.
Maybe not the cheapest but close. Barely higher than Chinese based companies. If you don't want to wait 6 weeks+ for stuff to come from China then I highly recommend Newegg.

Update: I have reviewed newegg.ca only. I cannot speak about newegg USA, Singapore, Australia, etc. I recommend that buyers look for specific reviews on those.

Thumbnail of user neweggs1
Newegg S. – Newegg Rep

Hello Ian,

Thank you for taking the time to provide us with this positive feedback. We’re glad to hear that you received your UPS’s EGG-ceptionally fast! Please email us at wecare@newegg.com if you have any questions and we’d be glad to help.

Newegg Support -Tori

Thumbnail of user danc93
Indiana
13 reviews
18 helpful votes
  • Send Message
March 12th, 2016

Shipment are always on time. They have great prices. There customer service always answers my calls and emails within 24 hours. I have also never had any trouble returning an item. I would not hesitate to buy from newegg.com.

Thumbnail of user neweggs1
Newegg S. – Newegg Rep

Hello Dan, Thank you so much for the positive review. We do our best to make sure items are out and to you as soon as possible and are glad to hear you have had these experiences with us.
We appreciate your business.
Newegg Support,
-David

Thumbnail of user hoaa1
California
2 reviews
5 helpful votes
  • Send Message
April 23rd, 2018

I ordered a new wall charger for my Apple laptop on 4/12/18. It's now 4/23/18 and no sign of delivery. In fact, the lick for shipment tracking doesn't even show that the charger has been shipped! If you need to actually receive what you buy, you might want to consider buying from someone other than Newegg.

Thumbnail of user neweggs1
Newegg S. – Newegg Rep

Oh my Hoa, I am very sorry to hear this and would be happy to assist. Please send a private message with your order information. Looking forward to hearing from you.

Thank you,
Nicholas [Newegg Support]

Thumbnail of user ms1076
Hawaii
1 review
5 helpful votes
  • Send Message
August 12th, 2020

Would give 'no stars' if choice existed.
Motherboard purchased from Newegg was 'dead on arrival'. Newegg rejected return for refund claiming damage to cpu socket which is disputed. Upon receipt manufacturer packaging indicated suspected 'open box' or refurbished as components showed use. Build was time critical, therefore went ahead with minimal 'out of case' assembly. Board would not post. Manufacturer support confirmed dead board and recommended return to Newegg. Visual inspection of socket before return indicated no damage. I've been building systems for years - there was no damage from attempted assembly. Newegg's policy allows them to dodge any responsibility. In process encountered terrible customer service. Don't buy from these clowns.

Thumbnail of user neweggs1
Newegg S. – Newegg Rep

Hello there,

We want to apologize for the RMA issues you had in regards to your recent order from us. Feel free to message us your order information and we can further look into this for you.

Thank you,
Ilene [Newegg Support]

Thumbnail of user kent227
California
1 review
0 helpful votes
  • Send Message
May 5th, 2021

I recently purchased a laptop computer from Newegg. Before delivery, a friend gave me one. I attempted to cancel my order but it was too late. I returned the laptop unopened and was charge over 15% for restocking - more than $400! I'll never do business with them again and suggest you don't either.

Tip for consumers:
don't buy if you might return - excessive restocking charge

Products used:
none

Shipping
Returns
Thumbnail of user neweggs1
Newegg S. – Newegg Rep

Hey there Ken,

We are truly sorry to hear about your dissatisfaction with our return policy. Return policies can vary from item to item, but in most cases, a 15% restocking fee is automatically applied when an item is returned for a personal reason. Nonetheless, we would still like to take a second look into this for you. So when time allows please email us directly at wecare@service.newegg.com. In that email please kindly include your RMA or order number.

Thank you,

Eva [Newegg Support]

Thumbnail of user zackh37
California
1 review
1 helpful vote
  • Send Message
February 22nd, 2019

Newegg customer service is much bad than before. I tried to get my gift card refund. All customer service representative behave like a machine, only repeat what they said and cant give you other choice. I will no longer buy from Newegg again. Newegg's business is on down hill.

Thumbnail of user neweggs1
Newegg S. – Newegg Rep

Hello Zack,

I do apologize for any trouble you've had with a recent order with us. Please send us a private message with your order information so we can look further into that for you.

Thank you,
Louis [Newegg Support]

Thumbnail of user kevinj111
Missouri
1 review
0 helpful votes
  • Send Message
November 24th, 2016

I have only been using Newegg for the past year to build and upgrade a pc. Every product I order is always at an extremely good price. They are always extremely fast when it comes to shipping and everything is packaged properly to make sure nothing moves around in transit. I had literally ordered an SSD and RAM sticks yesterday and received them today before 12 noon. I had chosen the economy shipping expecting delivery sometime next week considering the upcoming holiday, but the following day has me even more impressed. These people at Newegg have a great grasp of customer service and they will continue to have my business for quite a while.

Service
Value
Shipping
Returns
Quality
Thumbnail of user grega236
Tennessee
1 review
4 helpful votes
  • Send Message
September 18th, 2020

The Nvidia 3080 rollout out on 09/17/2020 was another example of Newegg selling goods they do not have and then pushing other products on the web site. Bait and Switch which is illegal. Are they in collusion with resellers to keep priced High?

Thumbnail of user georged1030
Iowa
1 review
3 helpful votes
  • Send Message
April 23rd, 2022
Verified purchase

The title pretty much sums up. Newegg has zero clue what they are doing when it comes to customer service-- they come up with all kinds of status updates that do not match up when your product got issues, are slow to process requests, and eventually do not process your request and blame it on the manufacture. I have received 0 support and no final solutions. They basically behave like Craiglist. They'd outsource their customer service to some third country small shops and bots. I'm sure they will post a "sincere" follow-up request under my review, which is pretty much also bot. Do yourself a favor and avoid buying from Newegg, no matter how good a deal they might have.

Tip for consumers:
Avoid Newegg

Products used:
Micro Center

Service
Value
Shipping
Returns
Quality
Thumbnail of user neweggs1
Newegg S. – Newegg Rep

Hi George.

We are truly sorry to hear of the troubles you have experienced with Newegg. Please allow our team to have a closer look into your situation for you by emailing us at community@newegg.com. In that email please provide any relevant order number you may have along with a brief description of your issue.

Thank you,

Eva [Newegg Support]

Thumbnail of user leeb45
Connecticut
3 reviews
4 helpful votes
  • Send Message
December 24th, 2014

Pathetic company. Joined their Premier Membership for $49.99 to get the free and faster shipping. Ordered an item, and then they ship it ground shipping so instead of arriving on 12/24, it is scheduled to arrive on 12/29. Company offers no solution to the problem - saying "I am sorry" is NOT a solution to a customer service problem the company has created. Unwilling to rectify the situation in any way, shape or form.
Will NOT do business with again
*update: So it gets even worse - the New Egg rep issues a reply on Site Jabber to contact them about the issue. I do, following all their instructions, on 12/26/14... it is now 1/9/15 - still no response from them. I stick with my "pathetic company" comment..

Service
Value
Shipping
Thumbnail of user neweggs1
Newegg S. – Newegg Rep

Hello Lee,
We're terribly sorry to hear about this experience and would like a few details from you so that we can investigate this. Would you please contact us at wecare@newegg.com with your order number and please reference this review? Thank you and we look forward to your email. ~ William

Thumbnail of user charlesp898
New York
13 reviews
28 helpful votes
  • Send Message
November 28th, 2020

Anytime I need parts for fixing up some gaming rigs, I come here. They have a good selection, though sometimes hot new items are out of stock for a few weeks. The one time I needed to return something, they gave me 0 hassle. I'll use them again.

Thumbnail of user johnd459
Arizona
2 reviews
3 helpful votes
  • Send Message
December 5th, 2015

Recently bought a power supply. One of the cables that go to the motherboard was missing. Also, there was a $20 rebate offer. I WAS within the time frame. No info was included when I received the psu. None could be found on the site either. Contacted them regarding these 2 issues. I got a standard reply saying they'd get back to me in 3 to 5 business days. That hasn't happened either. Customer service is non-existent. You also don't get what you pay for and their advertised rebates are a sham.

Thumbnail of user neweggs1
Newegg S. – Newegg Rep

Hello Scott, You can find that rebate info by putting the item number here http://www.newegg.com/Special/Rebate.aspx?name=Rebate-Center or emailing us at wecare@newegg.com. We would be happy to help. –David

Thumbnail of user serenab
Illinois
3 reviews
9 helpful votes
  • Send Message
December 16th, 2010

Great! Received quality products at my front door 4 days later! Site is easy to navigate. Reviews are very helpful when deciding whats best for your dollar. Order status is updating frequently so you know just when to get your box cutter. The products are packaged safely, and the boxes are so sturdy that we often donate them to movers.
Had to return a keyboard once, my error, wrong connector; they sent a replacement out BEFORE I returned the wrong one. Was handled as an exchange. I really appreciated that! Was NOT charged extra shipping for second keyboard, and did not have to pay to ship back the wrong one!

Thumbnail of user andrewp50
New York
3 reviews
9 helpful votes
  • Send Message
August 12th, 2014

Newegg use to be good but then they changed their shipping policy. Sometimes they will now lock the shipping which unfortunately means you cannot make any changes. This includes you being able to HOLD the item at a depot for pickup. What this means is that it is most likely impossible for you to get any home delivery since you cannot wait all day at home for someone from UPS to arrive. What's worse is customer service is aware of the issue and unwilling to do anything about it. My items got returned as failure to deliver and I'm done buying from them. Some of you may say send to work then, but sometimes that's not an authorized address for your payment method.

Thumbnail of user neweggs1
Newegg S. – Newegg Rep

Hello Andrew,

We're sorry to hear about your recent shipping experience. Please know that it certainly isn't our intention for you to be dissatisfied with our services. Can you please provide your order details to wecare@newegg.com and reference this post on SiteJabber and we'll be happy to look into this for you. Thank you and we look forward to hearing from you.

Newegg Support

Thumbnail of user chrish83
Minnesota
3 reviews
4 helpful votes
  • Send Message
September 25th, 2013

Newegg has always been an excellent place to order from, in my experience. I go there first when I need PC parts, occasionally I try to find out if the item is for sale at a cheaper price somewhere else, but it's rare because Newegg is almost always as cheap as it gets.

The plentiful amount of customer reviews for the products helps me to know exactly what to expect when I'm shopping. Their policies and level of customer service have always been up to par, or better.

The selection is excellent, they don't have -everything- but aside from specialty or extremely-specific items (i. E. for repairing an old laptop or something) they typically have a variety of choices that is wide enough for this shopper!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Providing computer parts and hardware, hard drives, cameras and software as well as electronics, tools, appliances, sporting goods, jewelry, watches, gaming, and much more. With fast-shipping! Newegg shopping upgraded?

Company Representative

Thumbnail of user neweggs1
Newegg S.

How do I know I can trust these reviews about Newegg?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Newegg?