Newegg

I just received my new laptop which was customized by staff. Very fast shipping and great experience. Thanks!

Very competitive prices and good customer service. I find the best deals are with their clearance items, it's worth checking out.

Excellent selection and prices. I have always had a good experience with newegg.com from customer service to returns

The shipping is insane i didnt even pay for expedited shipping but i got my package in less than 3 days.

Ordered 2 sets of face mask during pandemic for work. I ONLY chose to order from NewEgg because per their website I could receive shipment by 4/24 (3-5 days) and 4/28 (5-7 days). I paid extra for 3-5 day delivery and 5-7 day delivery -Now 4/27 and these items still have not shipped. Their excuse for BOTH orders arriving late was that there was a pandemic and this delayed the shipping. THERE WAS A PANDEMIC WHEN I ORDERED THE ITEMS. All of the other more trusting websites did not mislead - they ALL said 2-4 weeks for shipping. New Egg lied to get my business and it worked! When I did a live chat with customer service she kept telling me that they did not receive orders until 1 week after I placed the order so the 3-5 days did not start until then... I order 4/19 for 3-5 days they did not ship until 4/27 there for they have until May1- 5 to get shipment (3-5 day delivery one) and May 5-7 (5-7 day) to me. When i asked when i could expect to receive it she said she did not Know there were delays due to virus! Scammmmmmers! They have even sent me at least emails everyday saying order received and ETA of 4/23 and 4/28 and NOW they are making excuses that they did not ACTUALLY receive the order? My first email was received on April 20th. My credit card was charged on April 21st! But they are now claiming they did not receive the order until 4/27? Lies. I cannot trust this company and will not order from them again. This will cost me alot more than the items - i will lose work over this. Being dishonest does not go far with me.

My family is in the process of getting new computers for everyone. We ordered mine first. $1416. 00. Placed the order Dec 3rd. Got a confirmation email stating when delivery would be. Checked the bank and sure enough the 1416. 00 was in pending. Come Monday at 2 pm in the afternoon I receive an email stating a verification issue caused by my bank canceled the order. I found that very odd so I called my bank. They checked everything including the fraud department. They could see Newegg with a charge for 1416. 00 and everything was fine. I called newegg which it stated I would be in line for over an hour and provide phone number to get a call back. 2 hours later they called and asked what was wrong. I explained I got a cancellation. They first claimed I incorrectly typed my mailing and billing address. I was logged into my newegg account looking right at them listed correctly, then I checked confirmation email... yep all correct there. Then she states she will escalate it and I should have an answer on why it was canceled in 2 to 3 days. I said "So you took an order, confirmed it, took money out of an account and I need to wait 3 days while you hold my 1406. 00?" She stated yep that's how it works. I told her bull$#*! put her boss on the phone. The supervisor Angelina again first blamed me for addresses, corrected her, then talked verification. I asked to talk to that department so I could get a reason for their screwup. She responded " They don't talk to people, that's what I get paid for" I explained that's nice now release the hold on my money to go back in the bank. First tried to talk down about how I don't understand banking, (I am an area manager in retail) when I explained I do she finally decided to give me the numbers the bank needed to expedite clearing the charges and getting money back into my account which was done 10 minutes after I hung up the phone. Then I get an email 20 minutes later saying the verification issue was resolved and I could go online and place my order again. Um no I think one time experiencing how you treat customers is good enough for me.

DON'T MAKE THE MISTAKE I MADE. DO NOT RISK YOUR MONEY ORDERING FROM NEWEGG. Just pay extra and order from Amazon or something. I ordered a AMD Ryzen 9 5950X on 11/26/2021. With a great sale price and discount I paid $677.70. I even made sure it was sold and shipped by Newegg themselves to be safe. AND IT'S BEEN A NIGHTMARE EVER SINCE. They used Ontrac and I never got my package. Tracking number states it was "signed for" by a Herry H on 11/29/21. I kept looking but no one has ever seen this package. I am not Herry. I don't even know a Herry. Ontrac also stated they do not require an actual physical signature they just input a name for the delivery. Opened up a claim #******* but has been rejected twice already because Newegg keeps claiming it was delivered properly so they refuse a refund or replacement and making it my problem if it was stolen or never delivered properly. How is it delivered properly when it needed a signature and I didn't sign for it?!?!?! They are completely ignoring the police report I submitted about never receiving the item. So if you use Newegg their position is if it requires a signature it doesn't matter WHO signs for it. It doesn't have to be you. The delivery people can literally just make up names to "sign and deliver" the package and you are screwed out of your item and money if you shop with Newegg. Newegg will do everything in their power to refuse your claim and ignore you. DO NOT SHOP WITH THEM YOU WILL GET CHEATED OF YOUR MONEY IF ANYTHING AT ALL GOES WRONG. Literally a game of chance with these guys. DO NOT RISK IT!

I have been a customer of Newegg for years. I've bought all sorts of items from them with only minimal issues. Just before this years' Final Four, I purchased a HiDef TV from them, expensive to me ($1,500.00), but worth it in my estimation. I was excited about getting everything set up for the Final Four. The TV arrived on-time with a damaged screen and I refused to accept the delivery. Not Neweggs fault. When I contacted them however, their customer service was non-existant. They refused to replace the TV and told me my only option was to get my money back. No upgrades offered. No action to appease my anger or frustration, just a "that's not our policy". And this was after talking to 2 supervisors of Customer Service! If you need to depend upon an online website to purchase a product, I'd suggest you shop elsewhere... When I've dealt with other Internet sites, I've never been disappointed and received prompt, polite, professional customer service. I'd have to say that "Customer Service" is not their policy!

OMG! It gets worse!

I submitted my claim about the damaged TV on Monday 4/5/10 directly to Newegg. I was informed that "their policy" is that it takes 3-5 business days to process the claim even though their own website state 2 business days. I waited patiently... At 2 a.m. on 4/8/10 I received email notification that the claim had been received and approved. I then called my credit card company and they stated that the charge was still on my bill. I contacted newegg again and was told that the email that I received was notification that the claim was received on 4/7/10 and I'd have to wait 3-5 business days more! I then asked to speak to someone in their claims department so that this could be expedited, but those associates don't come in until 4:30 p.m. PST and I can't talk to them anyway because it's "not their policy"!

Stay away from www.newegg.com... it's not worth the risk!

I bought my grandsons a new PlayStation two at the lowest price I have seen then and now,
They loved it!

I placed an order on-line for a small tablet on-line a few days ago. I ordered it using my debt card and had it shipped to the same address as listed as the billing address on-file for my debt card.

Im a Tech Teacher and I order lots of items n-line. I only ordered the item from them because no one else had the item.

In the last several days since placing the order I got an email saying the order is on hold I need to verify my order. I did that. After doing that a day or so later I go a text message saying that it's on hold again that I need to verify my order. So I did that my text.

So I'm thinking my order is on its way. Today I missed a call. So I got another text message, email, and miss phone call saying my order is on-hold again. That I need to confirm it yet again for the 3rd time.

I tried calling them back on the 800 3 times in between my classes at school today. I could not get thru. I sent a message online, by email, as well as on the web-page.

I waited and check my order status again. Thing is still on hold. So I tried calling the customer service number again. I waited on hold over an hour. Someone finally answered and they hung up.

So this last time I made it part of one of my Tech Class. We called back and as a class on speaker phone. We waited again on hold. This time over an hour and a half.

While on hold I had a student texting the company using the contact text message too see what the order status was as well as why is my order on hold for the 3rd time.

I also had a student sending emails as well as attempting to contact them by way of there message thing on-line.

While all that was going on I called my bank for the 4 the time too see what the issue was on my order. They checked my order and it was billed by Newegg. The bank said the order had gone thru. They seen no issues on there end as well as they didn't place no holds or anything on my card or that order.

I canceled my order after not getting thru. Worst order experience ever!

I seldom write reviews of any kind but the service I received for this company was soooo bad. It really is a company to avoid doing business with. Here's my story...

Ordered a new laptop as my computer had died and Lenovo was scheduled to take two months to fix it. I ordered a new laptop on a Saturday. However, checking email on Monday, I discovered that my order had been cancelled without notice. I called customer service... what is wrong with my order? "Don't know... maybe the address needs to be split up." Okay, I have a funky address... a UPS box, so I have a suite and a box number. Customer Support suggests moving the suite and box number to the second address line. Can you do that for me? "No. The order is cancelled we can't uncancel it." Can you submit another order for me with those changes? "No... we can't enter orders." Do you have a mobile app. "Yes." Recall, of course, that I have no computer access, only my phone. (Oh yes, the charges to my credit card had already gone through and been charged to my credit card.)

So I attempted to download the mobile app. Needed iOS version 9. Attempted to download but needed more space and thus deleted some music. Updated the IOS and installed the app. Found the computer, submitted an order and got a server error. Tried a couple more times. Opened up chat application (which doesn't size correctly on a mobile device). In chat asked, I am getting a server error, are there server issues going on? "Not that I am aware of". So why would I be getting a server error. "don't know." So how can you help me solve this problem? "I can submit the issue for review" And how long would that take? "Couple of days" This conversation ended with some not nice words.

Went the library and ordered the computer using Paypal rather than my credit card.

Oh yeah, I paid extra for two day shipping. AFTER you place the order, there is a notice that says to allow 2 to 3 days to package and ship the order. REALLY?

Newegg was my favorite place to shop for high-end computers parts but not anymore and never will be. I have building and buying computer parts from newegg for over four years and it was great till recently I bought a Intel core i7 4770 from newegg and it was DOA (Computer crash in few hours of stress test). The CPU is Defect but have no physical damage at all. I sent the CPU in for RMA and I get rejected due to "The CPU has dents on the left and right side of the CPU. End-user would need to contact the product manufacture for direct support". WHAT? I pack my CPU very carefully with tons of peanut around all sides and the CPU is sit in it original box. There is no way that it dent due to shipping. Newegg customer support refuse to help and keep saying "Nothing we could do" WHAT? Ok now I end with a DENT CPU that is useless piece of junk. I very unhappy with newegg RMA and customer department. They treat you like crap and would not help you but even those it clearly that they dent my CPU and refuse to replace it. This cause me a lot of time and a big lost of $360(Not Include shipping) I WILL NEVER EVER USE OR BUY ANYTHING FROM NEWEGG EVER AGAIN. GOOD BYE!. I WILL TELL EVERYONE ABOUT MY EXPERIENCE WITH NEWEGG CUSTOMER SERVICE. It is Unprofessional and would not listen to their customers at all. DO NOT BUY ANYTHING FROM NEWEGG. RUN AWAY!

First off, I would say in general, I love Newegg and I have been ordering thousands of dollars a year or more from them. But, I am disappointed with a few things from them. Mainly, I have no way of knowing how many items are in stock. The only way to know anything is to put the item in shopping cart and it will let you know that just that many are in stock. (this particular item had a limit of 5 so I couldn't see if there were any more than that available. So I quote my customer based off Neweggs prices (had I known that only 4 were available I would have quoted higher to cover the cost of buying elsewhere), and the customer accepted the same day. So I turn around and go to order the parts, and what do you know, they only have 2 of the 4 available. Ouch. Ok, so I call up customer support to try and find out if/and/or when Newegg will restock. All they could tell me is that it was sold out. I already new that from the website. What I wanted to know is, is Newegg planning to order more, do they think they will restock within a week, or anything else that can help me decide how to proceed. All they could say was, we are not provided with that information, is there anything else I can do for you. So I ask to speak to someone that orders inventory... they say there is no one they can transfer me to and is there anything else they can help with. Um no. Then they ask if they have answered my questions. Um no. Then I get an "ok, thank you for contacting Newegg and have a nice day." So after all that, I still do not know if I should buy the other two at a higher price somewhere else and perhaps start buying all of my parts there, as they have them in stock, or if I should give Newegg time to restock. If only I could talk to someone that can tell me an ETA of the item to Newegg. It seems that Newegg is like a mother with a small child, she does not care if the child is hungry or not, when it is supper time, the child eats what she puts on its plate and that's it. No more or no less.

I have ordered plenty of computer parts from Newegg and they are a great company to deal with. I LOVE Newegg!

I order a 300$ graphics card late Monday night. I called Newegg first thing Tuesday morning to add the RUSH service. The person I talked to on the phone told me that my order has already been picked and will be processed shortly. That there was no need to add RUSH service. The next day my order was not processed so I contacted Newegg through their chat service. They told me that I was unable to to add RUSH service now but my order should ship that day. They cut off for their carrier pickup is at 4PM PST. I contacted Newegg through there chat service again at 2:30PST and told them my order was still not processed and I need it to be shipped not just processed. They told me there was order was on track to be processed and make carrier pickup. At no surprise my order was not processed until after their carrier pickup time. They tried telling me that me order was processed on time but billing me and not shipping my order is not the same as shipping as my order. How would the bank like it if I told them I wrote a check for rent on the day rent was do but did not drop the check off until later that week. It is unexceptional. My order did not leave their warehouse until the next day until 4PM. Since they processed my order on Wednesday their web-site stated I would receive my order on Friday. Since it shipped on Wednesday and not Tuesday my order would not arrive until next Monday. I am a two day shipment from the warehouse since I am the next state over. I order my product on Monday and should have received it on Thursday or Friday. Since they were late on my shipment that I called 3 times and wasted 4 hours my package arrived 3 days later then it should have. I cannot explain how upset I am at Newegg. Any other company in America would have helped a customer who called in three times. Order #*******

Delivery is always very quick, sales are always great, rmas are always easy. Super high quality vendor for all electronic needs

I made a Purchase for new Asus Tuf monitor on 10/7/2020, They sent me a used one. I made a claim for replacement. I drove to UPS to sent back the used one and replacement claim was approved but never sent. I called just to find out that they said there was non in stock, I was given a $25 gift and used it to buy ram. Mind you because of their sloppiness they transferred my funds for the replacement monitor that doesn't exist so the issue on refund for my money was delayed. When I called to explain my frustration they offered another $25 gift card (these expire in 1 month) but what you want me to buy more things for their profit. Instead supervisor refunded me $25. Surprise I got my $25 refund but still not my full refund for monitor to this day. They have had my money since the 10/07/2020. I called making this my 7th time calling and the rep asks if I received my replacement, They are all lost there, I asked for the supervisor again. Me and same supervisor did speak on the 20th so we would be within the 2-5 business days for refund but it should have been issued 10/14/2020 instead of transferring my money to a non-existent replacement. Surprise again while I'm explaining my anger at this point I receive the email stating my refund has been issued while I am on the phone. I have left several good reviews but after being patient for so long I lost it when the supervisor said "cool" for me to leave a bad review and I asked if he really thinks it would be cool and he said "yes". To explain again do you really believe that my experience here was okay and that I still have no product, had to buy it else where at a higher cost, you issued a replacement yourself when nun was in stock and since my purchase on 10/07/2020 I still don't have my money, absolutely not! Though the supervisor says everything was fine. After being a member with Newegg for years and made thousands of dollars on purchases through their website and other platforms I am done. I really hope that people understand my frustration for I company I use to hold dear. They are not the same R. I. P. Newegg

Bought an item that Newegg had listed on Ebay. Paid immediately using my Paypal balance.

They wrote a couple of hours later that the item was out of stock; and that my account would not be charged. Well, it already was charged since I paid with my account balance. I contacted Ebay who was of little help - told me to contact Newegg and try to resolve it. Phones took too long - I was on hold forever and finally gave up. At least, I got hold of someone on chat. I was told it would take 3-5 business days (since there is a weekend in between, this could be up to a week) before Newegg would refund back to me my funds FOR THE ITEM THEY ADMIT TO NOT HAVING. Apparently there is no one at Newegg willing to just go in and hit the "refund" button, which takes 2 seconds, on my Paypal transaction.

Please someone tell me how this is fair - I tried to buy something from them, and they decided instead to "borrow" my money for up to a week until they have the time to return it... admitting that I am getting NOTHING in exchange! Bad enough they're listing stuff on Ebay that they don't even have in stock, but then "selling" it and keeping the money too!

I will never do business with this company again. Ebay and Paypal are of little help - I don't even have the opportunity to open a dispute, since Newegg canceled my transaction "outside" of Ebay (they just sent an email - in my Ebay purchases list, the item is still there.) Pretty sneaky on their part.

I am very frustrated and extremely disappointed in Newegg. The worst part is that I specifically kept a balance in my Paypal account for Christmas shopping and now they are keeping it for up to a week!

Your customer service is HORRIBLE. Ordered software for my home and then using my business account ordered software for my business. Had my business ordered cancelled because of the quantity limit, even though it was for my business (completely different address). I called your customer service and apparently because I worked hard to own my own business and its under my name it groups the accounts together. BUT if I would have waited 48 hrs I could have ordered it from my business account, even though on the promo page it says one promo per registered account (nothing about one per person, address, business, phone, email, sex, birthday, height, eye color...(the last couple aren't true, but it does seem that way)). This is the most absurd thing I have ever heard.

Then there is the fact that you wouldn't honor the promotion price now (even though you have this promotion almost every other week). The only thing I was offered was half of the promotion value, a joke considering you have this same promotion all the time for the same promotion price.

What is even more frustrating, the order has been completely erased in your system, luckily Google kept track of it for me.

What put me over the top was the fact that I had an agent tell me I was lying to her about a promotion that YOU sent me by email. 40 minutes later and extremely frustrated and nothing (You can't even show me where it said one per customer, address, business, ect.) for that promo.

You lost a customer who always talked Newegg up and sent you numerous referrals. Newegg used to be great, but after this experience you have gone way down hill. I will be taking my business elsewhere.

Very solid shopping experience. Never had a problem with payment or reciving the item. 5/5 stars services^^

Easy website, and I always get my orders faster than promised! Newegg is so great it's caused me to have a nerdgasm :P

I purchased two LED Dimmer Controller Kits for use with existing LED lights in my kitchen. I received them quickly and installed them. Both controllers worked for about a day and then the remote controls would no longer control the lights. I changed the batteries but that did not fix it. I contacted the company: TorchStar. After a few days of discussion, they told me that their product is not compatible with the brand of LED lights that I have (CleanLife). I ask if they would refund my money and they said only if the units are defective. Further, they wrote that if it is just a compatibility issue, that was my fault for not checking with the light manufacturer. Regarding compatibility, the Newegg website states nothing about limited compatibility for this product. It does give the voltage range and a maximum amperage as well as a steady amp rating. My installation stayed within those limits. Dissatisfied with TorchStars' handling of this issue, I wrote a review of the product and submitted it to Newegg. My review pointed out that anyone purchasing this product should contact their lighting manufacturer before purchasing to ensure compatibility. It has now been three weeks since I wrote the review and it has not been published. I have contacted Newegg twice about this. First they told me it takes time to process reviews. Next they told me that my review did not meet their review guidelines: "Product reviews should only discuss the performance of a fully functional item and should not include information about the service of the retailer or manufacturer, mail-in rebates, or defective products." I suppose this says it all... Newegg does not accept reviews about items that don't function, i. E. No bad reviews.
Buyer beware.

On Black Friday 2015 we ordered $1,100.00 in computer parts to build a new system for our son in college. They shipped via UPS who in left this package on our front porch and no one home. The package was stolen. We contacted Newegg and they contacted UPS to do an investigation, which 3 days before xmas was still not resolved. I got very impatient and tried to get this resolved so to have the gift for x-mas, One of their customer service members talked me into doing a whole new order (which I paid an additional $1,100.00 for; they in turn paid for 2 day shipping to have this under the xmas tree). They told me that once UPS would complete their investigation, they will refund the money. Too bad it was NOT THAT EASY.

The Newegg idiots then sent this shipment to a totally different address even AFTER they confirmed my mailing address. I managed to get that money refunded, but the initial shipment made in Nov. They were dragging their heals.

Needless to say our son never got his x-mas gift. It is now Feb and this issue still has not been resolved. They refuse to send new parts or refund our money because according to UPS they "delivered the package to the correct address, and therefore will not cover the cost."

Newegg then decided not to refund my money nor ship out the computer parts, They claimed that the 2nd shipment they made and refunded cuz they shipped to wrong address was the refund, and therefore the issue was resolved. They were not even considering the fact of the initial shipment from Nov. They seem to think that initial $1100. Was a present to them I guess.

Now Newegg claims after 2 months that they want to see a Police report. Sure why not report something stolen 2 months after the fact. After forwarding this police report, and now DEMANDING money refunded, I am still waiting for their reply. I went to the bank to dispute charges as well to get my money returned.

I don't care if I have to pay 4 times as much for computer parts by shopping somewhere else; I will NEVER buy anything from Newegg again. After this great experience they can kiss my $#*!! SHOP AT TIGER DIRECT instead. Never had issues with Tiger Direct.