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Newegg has a rating of 2.3 stars from 924 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Newegg most frequently mention customer service, credit card, and next day problems. Newegg ranks 205th among Computer sites.
Highly recommended for computer parts and electronics in general. Much wider selection than Best Buy, and better service than Fry's. Very quick standard shipping, usually arriving within 3 days. I've even purchased a few refurbished items, all of which continue to work.
Placed an order on NEWEGG, they billed my credit card and without any notice they canceled my order 7 days later. I only found out after I went to my PayPal account and saw it was canceled. I will never buy from them again. They also allow resellers on their site so you never know if the merchandise is legit or new. Buyer beware...
While many of my geek friends like this site for their prices, and yes, the prices are good... forget about customer service. I bought a coffee maker at a great price. It arrived safely. Since it was brand new and was a gift, I set it up as a surprise and ditched the box but kept the upc for a rebate. Bad idea. The coffee make was defective and didn't even work. So I called customer service about getting a refund or credit, whatever. I knew the return policy required the original box and I owned up to that. I at least expected something. I was told no that without the original box they wouldn't take it back. So I escalated to a supervisor and got the same answer, even told it was my problem. I emailed my discontent and was ignored. I tweeted my discontent and was ignored. So I went to Bed Bath and Beyond and they took my coffee maker back with no receipt, knowing I purchased it elsewhere. Turns out the unit was discontinued and had been pulled from all BB & B shelves and wasn't even on the manufacturer website... hmmm? I get it now. BB & B found me a better unit, gave me a hefty discount to offset the price differential and I ended up paying less for a more expensive unit and ended up with $80 in store credit ta boot! Too bad... so sad Newegg! When I tweeted what BB & B did, Newegg decided to respond - with an HOUR tweeting back that they'd be glad to look in to the problem if I'd forward the original email to so and so. So I did and they still ignored me. Twice they ignored me. So I tweeted that. And they still ignored me. Guess Newegg doesn't want my business. Oh hey! They won't be getting it! Boo Newegg. You smell rotten
Great product selection. Could not place order by phone, but overall great customer service.
On 10/30/2018 i ordered PlexDisc 4.7GB 16X DVD-R 50 Packs Logo Top Disc Model 632-810. They arrived on 11/06/18... tried a few of them and not 1 would burn. So i wrote them on an online chat, explained my situation.
Annie, is whom i spoke to, who was very helpful. Issued a refund. Here is where it gets ugly. On my CC statement, it looks like they are trying to charge me twice.
So i opted for another online chat today(11/10/18). Spoke to Hayline this time, who was disrespectful and argued with me stating my money was issued back to me. Now all the while looking at my cc statement and it still shows -6.98 instead of +6.98... i know this doesn't seems like alot of money. But the issue isnt the money, its the principle. You buy something, you expect it to function as advertised. When it doesnt, you want a refund right? Well, so do i and that is how i see it and what i bought did not function like it should have. So i got the run-a-round while waiting 40+ minutes to even be acknowledged in the first place.(you are placed in a queue when you start an online chat)... anyhow... i won't be shopping at newegg.com any longer and Hayline is to blame.
Now to all you potential newegg.com shoppers out there, be warned, if you purchase something and it does not work as described... good luck in getting on your refund and you may also be charged twice for it. You would be better off shopping at an accredited place of business with good customer serve like amazon.com instead.
If i do end of finally getting my refund, to which i will not hold my breath on. I will amend this review, until then, it is true and i stand by it.
Terrible communication. Asked them to return 2 times, needed a complaint to BBB before they respond
Hello Drew,
I do want to apologize for any trouble you had regarding a order from us. If you are still in need of assistance please email us at wecare@service.newegg.com.
Thank you,
Louis [Newegg Support]
I buy all my computer parts from here. I have not had a product DOA yet.
Most of the stuff they send is top notch, though their rosewill stuff isn't very good.
They have a huge selection of gadgets and prices and reasonable.
Highly recommended.
Hello Pasquale,
Thanks for taking the time to post this and we appreciate the positive feedback! We’re happy to hear that we have the products you’re looking for at reasonable prices and we appreciate your recommendation! Feel free to email us at wecare@newegg.com if there’s anything else we can assist with.
-Rella (Newegg Support)
Hello iris
10:16 AM
Hello Courtenay, Hope you are doing well. May I please know what can I do for you?
10:16 AM
So apparently the magtek that was sent to me is not compatable with my software
10:16 AM
The one that is is part number *******am i able to exchange for the right one
10:17 AM
Sorry to hear this, may I have the order number for reference and for security reason, could you please verify your billing address, name and phone number?
10:17 AM
Invoice Summary:
RMA Number: *******Return Type: Replacement
10:18 AM
Thanks for your patience, per checking this replacement item is Non-refundable, only replacement is available, sorry for this, but if you keep the item unopened, we can make refund for you, may I know have you keep it unopened?
10:22 AM
No I tried to make them work so they are open
10:22 AM
But in tack
10:23 AM
I see, I'm sorry in this situation we couldn't issue refund for you, and in our end replacement only available for same model item, sorry for this
10:25 AM
Okay send me a replacement and I wont open and then I can refund for store credit and purchase the right ones
10:26 AM
I am very surprised by your company, the I cant help you attitude I have received from newegg will keep me from using or recommending you company again for anything further.
10:27 AM
So should I have lied and told you the boxes have not been opened. Im confused! I thought honesty was the best policy.
10:30 AM
No Response... She just ghosted me REALLY!
Hey there Courtenay,
We'd like to express our sincerest apologies for any troubles you have may have recently experienced with your order and our team. We would like to have a closer look into this situation for you and explore any options we may have for a return. In order to do so can you please email our team with this information to this community@newegg.com
Thank you,
Renee [Newegg Support]
They got the graphics card i wanted and at a great price, i got it in 3 days.
Hi Amy,
It’s great to hear that you received your Video card at a great price. We’ll continue to be your one stop shop for tech and computer part for a great price!
If you have any questions or concerns, please feel free to reach out to us via wecare@newegg.com.
-Mike (Newegg Support)
It used to be the greatest site to get the tech you needed now not so much
Hi Juan,
Thank you for sharing your feedback with us. Please contact us at wecare@newegg.com if there's anything we can help with. We want to ensure that all of our customers are completely satisfied with each and every purchase at Newegg. Thank you and we look forward to being the greatest site with you once again!
Newegg Support - William
Took forever to ship my hard drive and when they did they shipped it to where I used to live
Hello Jared, thank you for leaving this review. We're sorry to hear about your recent negative experience. Please send us an e-mail to wecare@newegg.com with your order details and a reference to this post so that we may assist you further.
Thank you,
Dakota (Newegg Support)
I order from newegg at least once a month great site with a deserved great reputation.
Too many options and it is too difficult to figure out which is the best deal.
Terrible service. They do not care about the customer. Do not waste your time/money here.
Hello Matt,
I’m sorry to hear about your negative experience with our customer service agents. We’d like to look into your issue to see how we can further assist please email us at wecare@newegg.com and reference this post.
Newegg Support -Tori
Its a good website with computer products with a nice easy on the eyes look.
Bad company only interested in making dough not interested in customers or their satisfaction.
Hi Joe,
We appreciate that you've shared your feedback and concerns. We're terribly sorry to hear about your negative experience. We'd like to help you in any way that we can, so please feel free to email us at wecare@newegg.com with your order number and details. Thank you.
Thank you,
Julia - Newegg Support
Really good deals, good experience every time I make purchase.
Sends you broken parts and then tells you that you broke them.
All products are what they say they are and outstanding quality
Shop here all the time they have name brands at great prices
Hey William,
Thank you so much for the positive feedback! We’re happy that we can provide you and our customers name brands at great prices!
If you have any questions, feel free to reach out to us at wecare@newegg.com.
-Mike (Newegg Support)
Very good experience. Will definitely do business with them again!
I've been using them for 8+ years. Excellent website. Best place to buy computers, and parts.
Everything I have ever ordered from them was handled first class.
Gain trust and grow your business with customer reviews.
Providing computer parts and hardware, hard drives, cameras and software as well as electronics, tools, appliances, sporting goods, jewelry, watches, gaming, and much more. With fast-shipping! Newegg shopping upgraded?
Hello Christopher,
I want to apologize for any troubles you have experienced in regards to you not receiving your refunds. This definitely does sound odd as I am showing on our end that a refund was issued back to your original form of payment. Nonetheless, I'd like to ask you send us a private message to further look into this matter for you. I look forward to your response.
Thank you,
Louis [Newegg Support]