• Newegg

Newegg

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Overview

Newegg has a rating of 2.3 stars from 924 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Newegg most frequently mention customer service, credit card, and next day problems. Newegg ranks 205th among Computer sites.

  • Service
    207
  • Value
    188
  • Shipping
    197
  • Returns
    164
  • Quality
    174
Positive reviews (last 12 months): 28.6%
Positive
4
Neutral
0
Negative
10
75
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How would you rate Newegg?
Top Positive Review

“Highly recommended for computer parts and electronics...”

Jun D.
12/1/10

Highly recommended for computer parts and electronics in general. Much wider selection than Best Buy, and better service than Fry's. Very quick standard shipping, usually arriving within 3 days. I've even purchased a few refurbished items, all of which continue to work.

Top Critical Review

“Canceled order - No communication”

rich R.
2/14/24

Placed an order on NEWEGG, they billed my credit card and without any notice they canceled my order 7 days later. I only found out after I went to my PayPal account and saw it was canceled. I will never buy from them again. They also allow resellers on their site so you never know if the merchandise is legit or new. Buyer beware...

Reviews (924)

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Reviews that mention popular keywords

customer service (272) credit card (62) computer parts (43) customer support (33) store credit (17) return policy (34) gift card (15)
Thumbnail of user austinh89
California
4 reviews
5 helpful votes
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June 27th, 2019

First of all they are slow. Customer service is not good. Prices are not competitive. I don't need to pay sales tax for California which is good.

Thumbnail of user davidg2322
Washington
1 review
0 helpful votes
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April 8th, 2020

They will readily accept payment and minutes later if you try to cancel the order they will say the product has already shipped and refuse a refund.

Thumbnail of user neweggs1
Newegg S. – Newegg Rep

Hello David,

I do want to apologize for any trouble you had as far as your recent shopping experience goes. Please allow us to take a second look into this and email our team at wecare@service.newegg.com.

Thank you,
Louis [Newegg Support]

Thumbnail of user dylanb34
California
1 review
11 helpful votes
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December 6th, 2014

I have ordered several products from Newegg.com
But, some people don't realize that shipping does depend on location of the nearest shipping center. Or the fact that Newegg is centralized on computer parts and other electronic equipment.
But, from my experience, processing can take anywhere from 12 seconds to a full day (Only when it was shipping from Asia). The shipping (Since I live not much more than 4-5 hours away from California's city of industry) only takes about 1-3 days on the free shipping (not including weekends).
And a few times I ordered some rather expensive equipment and received it overnight with the free 5-7 day shipping options, they tend to use a shipping method called "OnTrac" and I must admit it is amazing, they package the goods VERY carefully and always have it delivered on time. I have never once received a package late, in fact I have only received the packages earlier than was advertised.
I will be using Newegg for any future electronic components. Hell I even managed to convince my school to use Newegg as our new default buying center for electronics (and I got them to switch to Windows Surface Pro 2 tablets instead of iPad's :) ).
Newegg I only had to RMA with once, And it was quick and easy to send back, they shipped me a pre-paid return stamp, and walked me through the whole process and gave my email updates from my returned 400$ motherboard. The best customer support I have ever had.
The value can only be matched by Amazon in VERY FEW areas, Newegg has the ball in every field except for a few select appliances and sound systems.
If anyone has a bad review, I think it is because they didn't order an electronic device. After all, do you go to a breakfast restaurant to buy steak?

Tip for consumers:
Definitely use this website, and if you ever have a problem and have to RMA a product, be polite, be courteous, and be friendly. They just have to have you ask for a return label and they will give one to you. :)

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Thumbnail of user neweggs1
Newegg S. – Newegg Rep

Hello Dylan,
Thank you for taking the time to provide us with your feedback! Please know that we strive to ensure that all our customers are completely satisfied with each and every purchase at Newegg. Thus, your kind words and commendation are a pleasant indicator that we have achieved our goal! ~ William

Thumbnail of user aricj1
Illinois
6 reviews
4 helpful votes
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May 8th, 2017

Ordered the majority of my pc parts from newegg and they all came very quick and working great! Very happy with my purchases!

Thumbnail of user verak28
Kuwait
2 reviews
1 helpful vote
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October 18th, 2019

It was a beautiful experience hopping fo the best in future, it was so great seeing how helpful this is to the environment

Thumbnail of user deborahg46
Washington
3 reviews
12 helpful votes
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January 26th, 2017

I needed a suitcase, quickly. They had one I liked (I thought) at a great price so I ordered it. Having been a long time Amazon customer I guess my expectations for delivery and customer service have been spoiled, but when I paid $20 extra for 2 day delivery, I thought that meant I would be receiving the suitcase 2 days from when I ordered it. Three at the most.
A couple of hours after ordering I received an email telling me that my order would begin to be processed in 2-3 days and then the 2 day delivery would start after that.? $20 extra for a 5 day turn around.?
I immediately cancelled the order. That was a joke in itself because everything I do, I do on my phone. Trying to maneuver their site with a phone is beyond frustration. I finally called them and like the other people have stated, I was on hold for ever. They finally called me back. I told them what I needed and they said sorry it's too late, they can't stop the process. Now understand this is less than 6 hrs. After placing my order. At that point, my payment was still in pending status. It stayed that way for another 2 days. They shipped that damn suitcase out and I followed all the correct procedures to return it. The order was placed at 5:30pm Sunday, shipped on tuesday, received on thursday, returned on Friday at 5:30 pm. I forgot to mention that someone email me saying the had placed UPS return labels in the USPS so I could return their product. I had to go a little crazy on that too and tell them they could email them to me and I would print it out!
I don't want to write out the blow by blow of all its taken to get to this point, but I still haven't gotten my money back.
I have written them at least 16 emails. I started off nice and polite but I don't bother with manners any more because it doesn't seem to make a difference. And phone calls a a complete waste of time.
I received 2 more emails today telling me the refund will take 3-5 working days. I can only assume they hold on to people's money and use it to invest in some way that generates them money.
I will never ever, ever, ever order from them again. I highly suggest you don't either. Oh, and that suitcase, didn't look a thing like the picture. BUYER BEWARE!

Thumbnail of user neweggs1
Newegg S. – Newegg Rep

Hello Deborah,

Thank you for taking the time to leave this review. We apologize for your recent negative experience and would love to look into this for you further. Please send an e-mail to wecare@newegg.com with your order number so we can assist.

Thank you,
Dakota (Newegg Support)

Thumbnail of user angiea11
Pennsylvania
4 reviews
4 helpful votes
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February 2nd, 2017

I purchased a computer at Christmas time. I had no problems with ordering and it was shipped fast. The computer is working good with no issues.

Thumbnail of user kristah5
New Jersey
7 reviews
45 helpful votes
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January 23rd, 2014

The Site is really very good i had buy 3 RAM from this site 1 year before and still its working very good. Still no complain from that product.

Thumbnail of user carolynm1
New York
1 review
2 helpful votes
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December 7th, 2009

DO NOT BUY NEWEGG GIFT CARDS!

I purchased online gift card from New Egg on 11/6/2009; the recipient never received email from NewEgg containing gift card.

I contacted NewEgg customer service and they said they would resend the card to me and the recipient; neither of us received the card. I contacted the customer service department three more times and was told the card would be resent to both parties each time, but again, neither of us received the card.

On 11/30/2009, I asked that the gift card be canceled and the money refunded and I was told it would be refunded within 48 hours.

I called again on 12/3/2009, as the money had not been refunded to my account, and was told by a customer service rep that the card had been canceled two weeks prior, long before I first contacted them inquiring about the status of the card. They were not able to tell me why it was canceled or by whom, and insisted that the money had been refunded to my account on 11/19.

My bank has no record of the refund, and NewEgg has not provided me with any information from their records indicating the refund ever happened, despite my attempts to gain that information.

I have spoken with numerous customer service reps and an escalation rep, all who have failed to provide me with any proof that NewEgg refunded the money. I have filed a dispute with Bank of America and the Better Business Bureau about this matter, as attempts to work with NewEgg to resolve the matter have been completely futile.

I have been a loyal NewEgg customer for years, but I will never purchase from them again after this ordeal.

Thumbnail of user mohameds48
AE
3 reviews
1 helpful vote
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June 11th, 2018

Very nice and promising site, with good service and good products, i got a laptop from there and it arrived in time

Thumbnail of user rickt18
Nicaragua
5 reviews
177 helpful votes
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June 8th, 2015

I found them to be fast and efficient with great prices and deals. They responded to emails quickly and resolved issues courteously.

Thumbnail of user neweggs1
Newegg S. – Newegg Rep

Hello Rick,

Thanks for taking the time to leave us some positive feedback! We really appreciate it. We will continue to provide quick responses to customer’s email and to offer great deals and prices! If you ever need any assistance, or if you have a question, feel free to email us at wecare@newegg.com.

Thanks again – Mike (Newegg Support)

Thumbnail of user stevef1224
Florida
1 review
0 helpful votes
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August 17th, 2022

Difficult to reach customer service and not easy to return. Tried for a while to get through, leave a number and they don't call back.

Tip for consumers:
poor customer service

Products used:
mother board processor

Service
Value
Shipping
Returns
Quality
Thumbnail of user johnw286
Massachusetts
8 reviews
13 helpful votes
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April 23rd, 2015

Newegg is a bit over prices. But their reviews are very detailed so there is a lot you can learn there.

Thumbnail of user neweggs1
Newegg S. – Newegg Rep

Hello John,
Thank you for sharing your feedback with us. Generally, our prices meet or beat the current market value and in the case that we don't, we do offer our Iron Egg Guarantee http://promotions.newegg.com/nepro/13-2430/index.html. Feel free to contact us at wecare@newegg.com if you have any questions. We're here to help!

Newegg Support - William

Thumbnail of user mistib
Utah
2 reviews
6 helpful votes
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December 22nd, 2010

Never had any issues. I love it. They have great customer service, I have always had each item I ordered delivered on time and in great condition!

Thumbnail of user patriciae1364
South Carolina
1 review
0 helpful votes
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May 17th, 2023

I will NEVER use this company again. And i will tell anyone who will listen not to use them either. Awful customer service.

Tip for consumers:
WILL NEVER USE AGAIN

Service
Value
Shipping
Returns
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Thumbnail of user neweggs1
Newegg S. – Newegg Rep

Hi Patricia! I apologize about your overall experience with us. Please reach me directly so that I can further assist; I look forward to hearing from you!

Thumbnail of user yannickg15
Canada
1 review
0 helpful votes
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August 12th, 2022

They are scammers! Big one! They don't refund you if the computer is broke, event if they send it to you like that!

Tip for consumers:
Watch out for refund scammers

Products used:
Computer

Service
Value
Shipping
Returns
Quality
Thumbnail of user monicar106
Michigan
1 review
0 helpful votes
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September 23rd, 2018

I like the fact that everything I ordered that stretches fits very well and comfortable I will order again.

Thumbnail of user thomasa1315
Brazil
4 reviews
0 helpful votes
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Thumbnail of user michellem95
Nevada
3 reviews
1 helpful vote
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July 13th, 2015

I love Newegg. Easy to navigate, great pricing, and things you can't find anywhere else... Highly recommended

Thumbnail of user neweggs1
Newegg S. – Newegg Rep

Hello Michelle,
Thank you for your positive review! We truly appreciate your business. If there's ever anything we can do to help, please contact us at wecare@newegg.com! We're for our customers!

Newegg Support - William

Thumbnail of user jamesp199
Arizona
27 reviews
32 helpful votes
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January 10th, 2016

Excellent selection and prices. I have always had a good experience with newegg.com from customer service to returns

Service
Value
Shipping
Returns
Quality
Thumbnail of user marcinf4
AE
1 review
0 helpful votes
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November 4th, 2017

I love the huge selection of electronics that this website has.

Their support team is very helpful.

Service
Shipping
Quality
Thumbnail of user stevenh161
South Carolina
2 reviews
0 helpful votes
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December 1st, 2017

Clean transaction, good website navigation, and search. Strong selection of computer parts, many are harder to find elsewhere

Thumbnail of user julioo7
Portugal
2 reviews
1 helpful vote
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October 31st, 2018

I sometimes worry I'll be buying old tech, or getting bad quality components. Their review and comments are gold for helping me choose what to buy.

Thumbnail of user vickies31
Texas
2 reviews
0 helpful votes
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March 21st, 2018

Just like egg, newegg`s deals are so yummy and you cant resist. All my recent electronics purchase from Newegg only!

Thumbnail of user lionelg13
California
3 reviews
8 helpful votes
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June 30th, 2018

They've always been reliable. Even when something goes wrong they fix the problem. One of my favorite places to shop for computer parts.

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Thumbnail of user neweggs1
Newegg S.

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