Next

EDIT: Since leaving this review, Next has exacerbated the issues and is harassing me continuously with weird/random text messages and emails. It has not refunded my original order or responded to my complaint. Emailing the CEO Mr Simon Wolfson was a waste of time as the response comes from the same incompetent complaints department. I am now having to take legal and regulatory action against this company. Simply from having placed an order correctly. Shop here at your own risk!

Placed a large order, added a new shipping address which was correctly showing at start of checkout but Next system decided to randomly select another shipping address at point of taking payment. It had nothing to do with Paypal. Immediately noticed on the confirmation email and called them (the most dreadful Indian call centre - you've been warned!) and then began the circus of trying to get the order cancelled. Took up an entire afternoon not to mention the stress involved due to dreadful handling in India. The next day I received an email saying cancellation is not possible despite calling them immediately, explaining the error was on their part and with dispatch/delivery still 6 days from that point. Emailed a complaint and so far have not received a response. This company has gone completely down the pan! It has no values and clearly doesn't give two hoots about its customers. I shopped here regularly in the past but I will not be shopping here again. It's just not worth the risk in case something goes wrong! And this has been the case with last two orders.

I've called them multiple times on 3 different numbers to ask them about something and they kept declining the call and they used the excuse of "your signal is bad" which absolutely sounded so fake I won't take this F U NEXT.

Ordered a jumper for delivery to store - guarenteed to arrive by 1pm on 6th May. Recieved an email at 7am on 6th May
"We're really sorry, but 1 item is going to be delayed, we should get these to you in the next few days". I logged into my Next account to see if there was any more information. The info in my account says "expected delivery by 28th September"!
1st and last time I shop at Next

I'm very disappointed with store policies and quality of customer service. Even though I was a loyal customer for many years, they just cancelled my order because 1) I'm not UK resident (even though I'm EU resident), and they won't deliver to a hotel where I'm currently staying (even though I lived in the UK for 5 years and just recently temporarily moved to another country due to project work).

I won't recommend this store to anyone.

The management staff are so rude they should be dismissed I have been told to get out of shop I'm always moaning and the manager David called me a liar so I asked for cctv footage of the incident which I have every right to request but was told no
Maybe your manager needs to read the government legislation on this before he refuses a customers request as it's my right again very disappointed
I will never use this store again as I was told by Freddy to shop else where

NEXT Glasgow, Buchanan galleries
Ruined Event, my trousers were supposed to arrive Friday after 1 o'clock I received a message that my parcel was ready to collect in the store but nobody had seen it in that store. Customer service said that they experienced a wee glitch and actually after receiving the text confirming that my parcel I ready to collect I always needed to wait 24 hours to collect it, Is it some kind of joke? Avoid as a covid-19

Beaumont Leys store Leicestershire is the worst store ever. I decided to return and to give them the benefit of the doubt but oh my god they are useless! One occasion I stood waiting in the queue... and waiting... and waiting whilst the staff member was chatting and the return visit was knocked out of the way with a stock bin, how rude and ignorant, so needless to say twice is enough to visit and so ordered online and arranged for a couple of items to be collected by courier and you know what I'm going to say... the courier never came and the return never got collected with no communication from Next at all and the online chat was too ridiculous for words if it wasn't such bad service it would be hilarious, as a first time customer can definitely say won't be a customer for a second time, cannot believe this is NEXT expected so much more. I deal with online orders often and all other retailers and companies I've shopped with are always spot on I know Next won't even care about this review but hopefully it will assist other shoppers in deciding to spend their hard earned cash elsewhere..

Next

This company is the worst company I ever seen. I bought some items online on the same day but I received the order splitted in 2 different days without advised me and any other explanation. Finally I receive my last item nearly 15 days later from the date of my order with again no explanation of why the delay. I was unhappy with one part of my order (I bought 2 pair of trousers) because they sent me a size 12 instead a 14. So I wanted to return this last trouser.
I didn't have any return label on my package so went online and submitted a return request. A delivery guy from hermes came to collect my order. 10 days later of collection I didn't know anything about my refund. I went to my account on the next online store but seems my return wasn't registered so it is like I didn't sent anything back to them. I tried to get in touch with them many times by phone but nothing. Customer services is just terrible. They do nothing. Trying to get in touch by email also (after a lot of research cause it is very difficult to find any other contact except the telephone number) 20 days later from my return so in total of one month after I made my order and even didn't get any reply, solution, etc... I can't believe how NEXT is dealing so terrible with their returns. If you don't have to return anything it is probably that you don't have anything to complaint about them but if you have to... Be prepare to deal with many phone calls, worries, waste of time and losing your money. I will be not surprised if this company is one of this that have to shut down their business as many others in UK. Very sad.

Order delayed even though they stipulated that it would arrive on a certain day.
Never again will I purchase anything from this Cowboy Company.

EX HAPPY NEXT CUSTOMER VICTIM OF SCAM!
Been a happy customer of Next for over 30 years. Had account with them for 22 years and NextUnlimited delivery/returns subscription- spending tens of thousands of pounds with them. Returned a new pair of Nike trainers in December 2022 via Evri Collection and got credited for them a week later on statement. 5 months later Next send me a letter and a Nike box containing a pair of used Adidas trainers that Next are adamant I returned instead! I DID NOT and Evri courier must have intercepted and swapped out (a known scam I find out later) however Next still adamant I have committed fraud returning a used pair of trainers and want to charge me for the trainers and investigation fee. Am so upset and distraught at the accusations and the loss of all respect for the company. Evri would have had temp couriers on then and it was a few days before xmas. How can a customer is to be liable for the safety of their returns to Next returns dept once it's left their home? There is a fundamental flaw with their returns system and I appear to be a victim of it. Will continue to fight my innocence but absolutely gutted to be accused of such a crime by a retailer I loved using previously.

I write to warn everyone who wanna place any order from NEXT think TWICE! This company is the worst company I ever seen.
I have been a loyal NEXT VIP and Unlimited customer, I ordered over £******* with this company, they send out faulty and broken items so I returned items by their EVRI courier collection with tags and all in original packaging I had all the proof of online purchase and NEXT refused to refund me, I need to dispute each transactions with my bank and still in process. After I raised dispute with my bank, few days later NEXT sent two guys from agency to my home address with my private details and my family personal details as well all printed on paper obviously NEXT did a hard search without customer permission and they use camera recorded our faces and vehicles, they are threatening and harassing me and my family. NEXT are clearly using this as a way to avoid refunds which is absolutely disgusted! I will NEVER EVER shop with NEXT again, extremely rude staff ( Female Manager of BICESTER NEXT store), shocking online customer service, shame on them! Be prepare to deal with many phone calls, emails, worries, waste of time and losing your money if you wanna order from this SCUMBAGS company!